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A21 Tours

#312 of 1,561 Tours in Hanoi
Hanoi, Vietnam
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About A21 Tours
A21 Tours Vietnam is specialized in designing tailor-made tours in Northern Vietnam for foreign travelers. We help travelers to plan their trip across Sapa, Halong, Ha Noi, Ninh Binh at the most reasonable price
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Hours Today: 9:30 AM - 7:00 PM
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A21 Tours
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79Reviews2Q&A
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Roma R wrote a review Jun 7
1 contribution
The Good: Booking process with A21 Tours was fine. Trip from Hanoi to Ninh Ninh was fine. The Bad: Trip back from Ninh Ninh was terrible. I pre-paid for seats that I had to argue about with the driver and the driver broke my backpack by throwing it in the back of the van and cracking one shoulder strap clips while closing the back door of the van, making my backpack unusable in Vietnam, until I get the parts to fix it abroad. A21 Tours is just an intermediary company that connects travelers with van/bus operators. Look for companies that operate their own busses for better service.
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Date of experience: April 2021
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liubov a wrote a review Apr 2021
Dinh Bang, Vietnam8 contributions1 helpful vote
+1
Excellent job! Agent was from beginning very attentive and useful in our difficult travel. About Covid restriction our travel was delay and changed, but agent A21 tours did all refunds and booked a new route for new date. Then we got late arriving, and couldn’t get our train on time, agent supported us all way, he explained to our taxi driver how to get us to next station, he kept connection with all staff who should met us on way. It was incredible professional and clear English, so can help to foreign tourists. By the way, before day our trip agent texted us full information as reminder. It’s really convenient.
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Date of experience: April 2021
1 Helpful vote
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Pete wrote a review Jul 2020
Hanoi, Vietnam2 contributions6 helpful votes
We used A21 Tours to travel back and forth from Hanoi to Sa Pa recently. It was very easy to book our trip online, with clear information of all the details. After we booked, all communication with A21 Tours (through email or WhatsApp) was first class, and they were quick to keep us informed about any changes. I would not hesitate to book a trip through them again.
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Date of experience: July 2020
5 Helpful votes
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Response from A21Tours_Team, Guest Relations Manager at A21 Tours
Responded Jul 12, 2020
Thank you so much for choosing A21 Tours' service and the very motivated review. We will still keep working with our best and look forward to serving you again! Have a great day! Michael Lee,
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Climber122540 wrote a review Jul 2020
Ho Chi Minh City, Vietnam1 contribution1 helpful vote
Car and driver from Hanoi and Ninh Binh. I went to 4 places and then back to the airport. I used A21 a few times already when I was in Hanoi. They were very flexible and responded quickly via WhatsApp. Very handy. It is like Magic. Very dependable service.
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Date of experience: July 2020
2 Helpful votes
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Response from A21Tours_Team, Tour operator at A21 Tours
Responded Jul 12, 2020
Dear Climber122540, Thank you very much for taking your time to submit this amazing review on TripAdvisor. A21 Tours' team is so happy to read your feedback and your kind words about our service. We appreciate that you have acknowledged our efforts to provide a comfortable and hospitable experience. We hope to have the chance to serve you again for another trip! Best regards, Michael Lee (Mr) – Tour operator
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Brittany wrote a review Apr 2020
3 contributions
Highlight of our Vietnam Trip! Polite caring attitude, enthusiastic. Professional working style. Thanks Michael !
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Date of experience: January 2020
2 Helpful votes
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Response from A21Tours_Team, Guest Relations Manager at A21 Tours
Responded Jul 12, 2020
Dear brittanybdavis90, Thank you for choosing A21 Tours and for sharing your experience with us on TripAdvisor. We are glad to learn that you had a good trip from Hanoi to Halong with our driver (Mr. Hai). Your nice compliments are highly appreciated and certainly boost our confidence in delivering excellent service. We look forward to the pleasure of welcoming you back again soon. Best regards, Michael Lee - Tour Operator
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