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Haivenu Tours

32 reviews
Hanoi, Vietnam
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About Haivenu Tours
Haivenu delivers tailor-made tours throughout Vietnam and Southeast Asia emphasizing local experience and personalized service. At Haivenu Tours, local insight drives every step of our tour design and delivery process. We provide individually crafted tailor-made tours, emphasizing the direct working relationship between you and your personal tour operator. Founded in Vietnam, Haivenu has a reputation for high-standard, professional travel service, and emphasizes local insight and a personalized touch with tour service to over ten countries. Countless opportunities for creative adventures await you in this region. We look for unspoiled landscapes, doing the legwork to ensure you can travel lightly and keep them unspoiled. We value the unusual, aiming to put you in touch with the incredible diversity of cultures on our precious planet. We provide true personal service; luxury at an affordable price. We live in a beautiful and endlessly surprising world – enjoy it, preserve it.
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Reviewed 2 weeks ago

We have travelled with Haivenu 4 times and on each occasion have been delighted by their organisation . We have used them for travels in Vietnam, Laos , Cambodia, Thailand and Myanmar. Their prices are reasonable and they take you to places that only locals...More

Date of experience: February 2019
Thank Coprolite54
Haivenu, Giám đốc quan hệ khách hàng at Haivenu Tours, responded to this reviewResponded 1 week ago

Dear Coprolite54, Thank you for your review of Haivenu Tours! We are very happy that you enjoyed all your travels with Haivenu through Vietnam, Laos, Cambodia, Thailand and Myanmar. Giving you the local feel is what we love to do for your experience. We appreciate...More

Reviewed May 12, 2019

We had such an amazing 16-day honeymoon in Cambodia and Vietnam planned by Ms. Thu from Haivenu. From the initial planning, with recommendations on where to go and what to do, with plenty of option on tours and excursions to choose from, to the exquisite...More

Date of experience: April 2019
Thank Melissa L
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded 5 weeks ago

Dear Melissa L, Thank you for your glowing review of Haivenu Tours! It is a true pleasure for us to know that your honeymoon in Cambodia and Vietnam was such an unforgettable experience. We are gratified that the accommodations selected for your tour uniformly met...More

Reviewed April 9, 2019

My wife and I wanted to go to South East Asia for our honeymoon in June of 2017, and had a wonderful experience with Haivenu. At the recommendation of a friend, we contacted Haivenu to provide a few sample itineraries for the region, which we...More

Date of experience: June 2018
Thank Michael S
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded April 10, 2019

Dear michaelsaltsman, Thank you for your thoughtful review of Haivenu Tours! We are delighted to hear that you still have wonderful memories of your visit to Vietnam on your honeymoon tour, and that the time you spend working with Thu to create a tour specific...More

Reviewed April 6, 2019

We only took a half-day tour with Haivenu but our experience was uniformly excellent. The booking experience was comprehensive and efficient, with faultless communication all the way until the start of our tour. The transportation provided was clean and spacious, and the driver and tour...More

Date of experience: April 2019
Thank mostlyharmless
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded April 9, 2019

Dear Mostlyharmless, Thank you for your review of Haivenu Tours! "Uniformly excellent" is what we aspire to, and we are very happy that your experience, from booking right through to lunch, fit the description. We appreciate your willingness to post a review on this short...More

Reviewed April 5, 2019

it was a wonderful trip! We visited Siem Reap, Bangkok, and Chiang Mai. Everything was seemless and we learned a lot. All of our drivers and guides were great! We would like to especially thank both Mr. Thawatchai (Chiang Mai) and Mr. Vannak (Siem Reap)!...More

Date of experience: March 2019
Thank 132colorado
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded April 9, 2019

Dear 132colorado, Thanks for your great review of Haivenu Tours! We are delighted that your time in Cambodia and Thailand was an experience which rose to the level of unforgettable. Your particular praise of your guides in Siem Reap and Chiang Mai is well noted...More

Reviewed April 3, 2019

Giang help us plan a memorable holiday in DaNang, HoiAn, Hue and Hanoi. We had 3 different guides, Mr Tri, Mr Dai, and then Mr Hai in Hanoi. Mr Tri was very knowledgeable, helpful and always smiling and eager to please. Mr Dai also knew...More

Date of experience: March 2019
Thank Gerry1242
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded April 9, 2019

Dear Gerry1242, Thank you for your review of Haivenu Tours! We are happy that your holiday experience here in Vietnam was memorable for you, that you enjoyed the 'extra mile' of the DMZ tour, and that you were satisfied to be leaving Hanoi tired! We...More

Reviewed April 2, 2019

Linh organised a private tour for us. Nothing seemed too much trouble. Tours were well spaced and we had free time to explore. A highlight was the scooter tour she organised and the cooking class. Highly recommended. Thank you.More

Date of experience: March 2019
Thank Taniach104
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded April 4, 2019

Dear Taniach104, Thank you for your great review of Haivenu Tours after your experience in Vietnam! We are delighted to hear that the pacing and destinations in your tour gave you places and time to explore, and particularly that the cooking class and scooter tour...More

Reviewed February 28, 2019

Haven planned a 16 day tour of Vietnam, Laos and Cambodia that included all hotels, multiple excursions, guides/drivers/admission fees, visa assistance, and four regional air flights. We coordinated the travel plan over the course of 15 months with six iterative changes. Haivenu responded to every...More

Date of experience: February 2019
Thank BD12346
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded February 28, 2019

Dear BD12346, Thank you for your glowing review of your Indochina adventure by Haivenu Tours! We were delighted to work with you through the planning phase of your tour, and are very happy that your on-the-ground experience in Vietnam, Laos and Cambodia was a fitting...More

Reviewed February 11, 2019

It was all excellent - we visited Hanoi, Halong Bay, Sapa, Hue and Hoi-An. all 3 guides really knew their stuff and really enhanced the holiday namely Mr Thang in Hanoi, Mr Son in Sapa and Ms Ngoc in hue/Hoi-An. Don't eat western food as...More

Date of experience: January 2019
Thank christopherrossh
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded February 21, 2019

Dear christopherrossh, We'd like to thank you for your excellent review of Haivenu Tours, and especially for including such detail about what you enjoyed and practical tips for future travellers. We are very pleased that your tour went well, and that your guides and tour...More

Reviewed February 11, 2019

Haivenu Tours organized our recent trip to Vietnam, Laos and Cambodia. Mrs. Ha was extremely responsive to all our needs. She was willing to accommodate all of our specific requests. She was quick to respond when we had questions, including over the Chinese New Year...More

Date of experience: January 2019
Thank Stevetheguide
HaivenuToursAsia, Guest Relations Manager at Haivenu Tours, responded to this reviewResponded February 17, 2019

Dear Stevetheguide, Thank you for your great review! At Haivenu Tours we do aim for a high level of service and we are very happy that your final tour delivery met with your approval. We welcome questions - the more questions we get the more...More

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53pete
January 8, 2019|
AnswerShow all 3 answers
Response from Haivenu | Property representative |
Dear valued Customers, We are terrible sorry about the issue on January 8, the hosting company got issue that make one of our website not online. The other website was still working then. We reported to the hosting company... More
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