Hanoi Explore Travel
Hanoi Explore Travel
5
City ToursMulti-day ToursBoat ToursSightseeing ToursDay Trips
8:00 AM - 9:30 PM
Monday
7:00 AM - 9:30 PM
Tuesday
7:00 AM - 9:30 PM
Wednesday
7:00 AM - 9:30 PM
Thursday
7:00 AM - 9:30 PM
Friday
7:00 AM - 9:30 PM
Saturday
8:00 AM - 9:30 PM
Sunday
8:00 AM - 9:30 PM
About
Hanoi Explore Travel is a professinal organizer of Vietnam Short Trips such as Ninh Binh Tours, Halong Tours, Sapa Tours. Especialy Tam Coc Mua Cave Tour, Trang An Mua Cave Tour, Hoa Lu Tam Coc Tour, Cuc Phuong National Park Tour, Halong Bay 1 Day Tour, Sapa 2 Days 1 Night Tour with Favorably Priced, Quality Guaranteed and Realiable Services
Hanoi, Vietnam

Awards
Travelers' Choice
2023

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Tours and Tickets by Hanoi Explore Travel
Travelers talk about
(76 reviews)
(67 reviews)
(66 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles2,346 reviews
Excellent
2,231
Very good
93
Average
12
Poor
7
Terrible
3

Ana Correia & Mário Romao
Faro District, Portugal5 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Thao, our guide, taked us to one of the most beautiful sites of nature: Cuc Phuong Natural Park. She was very attentive, 100% available and very kind with us.
She knows very well the area with witch she is in perfect harmony. This gave us an outstanding experience.
For all this, we strongly recommend Thao as a guide to visit Minh Binh and all surrounding areas.
A five star guide!
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ms Anaearthwater Many thanks for taking your time to publish this excellent review and for your recommendation. I am really glad to hear that you had an enjoyable experience with our tour and service. Your feedback is a tremendous motivation and encouragement for us to continually strive in service excellence. Again, thank you so much for sharing your experience and we look forward to having you again for another memorable adventure ! Best regards,
Written July 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andy Q
Albany, CA42 contributions
5.0 of 5 bubbles
Dec 2023 • Family
This is our second time visiting Ninh Binh and having Ms Thao as our tour guide. She is simply the best! She customized the tour to our needs. She took care of all the arrangements for the day - renting the motorbikes for us, leading us on a 7 hour tour via motorbike to sites such as local market, Hang Mua caves/viewpoint, Trang An, etc. To cap it off, we had an awesome home cook meal at her house. All this at a very affordable price.

I definitely recommend her as a tour guide to anybody wanting to explore Ninh Binh
Written December 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CarolinaBaja
La Ventana, Mexico23 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
We had a lovely time seeing the outer country from Hanoi. Tommy is a good guide who knows history, plants, and has great enthusiasm. If you’d like to wonder outside of Hanoi city limits take a ride with Tommy and you’ll enjoy it.

Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ElleChan
New York City, NY9 contributions
5.0 of 5 bubbles
Mar 2023 • Couples
We had an amazing 2D1N private tour in Ninh Binh. The entire experience from making the booking via email with Ms Christine at Hanoi Explore Travel to meeting Mr Tuan, our driver from Hanoi to Ninh Binh and to finally going on the 2-day tour with our guide Ms THAO Tong was one of the easiest and most pleasant experiences I have had. The organizing of the itinerary was so simple and stress-free. Mr Tuan’s amazing flexibility and patience is second to none. Finally, our guide THAO, is so knowledgeable and amazing. She knows so much about the area and knew how to arrange our itinerary so that even on a busy weekend we didn’t have to wait for anything at Tam Coc or Trang An. She brought us to great places for lunch and recommended an amazing local place for dinner. I strongly recommend this tour for anyone looking to have a stress free experience when visiting Ninh Binh.
Written March 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mrs Elle Chan Many thanks for taking your time to give us such a wonderful review here on Tripadvisor It is truly rewarding to receive your positive feedback regarding the recent experience you had with Hanoi Explore Travel. Our team is very happy to hear that you enjoyed our tour and our tour guide. Your contribution help us a lot and encourage us to maintain our services as well as raise it better and better. Once again, thank you for your feedback and we look forward to welcome you again in the nearest future ! Best regards, Hanoi Explore Travel Team!
Written March 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ashok67
Bengaluru, India18 contributions
5.0 of 5 bubbles
Jun 2022
Me and my friend landed in Hanoi from India. We were unsure of which tour operator to contact. We contacted Hanoi Explore Travel on whatsapp from India and we shortlisted for one night Ha long bay, one night Sapa, one night Ninh Binb and local Hanoi, airport pickup and drop. We are very happy with the arrangements, hotels, tour guides and the prompt attention provided by the tour operator. For Sapa, the regular limo did not arrive and the operator arranged bed bus with single cabin each for two of us and took all the trouble to make our journey hassles-free. Took the initiative to refund one way cost!!!
Written July 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr Ashok We would like to take this occasion to thank you indeed for taking the time to share your experience with tripadvisor.com community. We are glad to know that you had an enjoyable time with our tour and your feedback is a tremendous motivation and encouragement to continually strive in service excellence. Again, thank you for your feedback and we certainly look forward to being at your service again in the nearest future ! Best regards,
Written July 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chickie
5 contributions
2.0 of 5 bubbles
Dec 2022 • Family
Responses before actual travel date were v good, v helpful of Ms Cristine.
But upon arrival at airport due to overcrowded of tourists, custom took us an hour for clearance. Before departure, we have informed we will need to buy sim card so need to wait for awhile, but we being chased by the incharge-Lee.

After arrival at hotel around 7pm, being so busy check-in for the big group, settle down and rush to eat dinner before restaurant closed at 9+, this gentleman insisted us must settle our balance bill, even I told him that I have many transportation till end of my trip, we won't run away, but he insisted. Before travel I was told I could use my credit card or send me a link, so I can do bank transfer after I back in room, but he is so inflexible, ended we have to take out our spare SGD to pay him. V unhappy on 1st day.

Last morning at Sapa, we have transport to cat village, only when I whatsapp him to confirm the time then he told me that the village management don't allow big limousine, asked us to take own taxi. Ok fine, by right travel agent shd refund me this cancel transportation.
Only when i asked for refund, then he told me will arrange a small van to pick us up to cat village and back to hotel to pick our luggage.
Above is not professional.

Last but not least, the limousine driver to Sapa is recklessly driving, speeding, even though we are not rush to arrive.

Only happy was the day trip with Tommy to Ninh Binh.
Hope to see improvement.
Written December 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mrs Chickie It is with great regret that I received your complain and it surprises me that such an unfortunate incident has happened to one of our valued customers. I can’t describe to you how sorry and shocked I am to know about this. Hanoi Explore Travel owes you its deepest apologies. We take pride in our customer satisfaction and these mistakes are not in line with our philosophy. A lot of time has been invested to determine the root cause of this error and my team and I reached the conclusion that this was mainly the result of time. Of course, none of this is your fault and we take full responsibility for this error. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Also as part of our continuous strive for perfection, we are implementing a number of checks and measures to ensure mistakes like these do not occur again. You deserve the best and we will make sure that you will get it with us. Thank you for raising this matter and giving us an opportunity to perform even better. I am deeply sorry in advance, Best Regards,
Written December 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lama abboud
6 contributions
5.0 of 5 bubbles
Dec 2022 • Friends
We did the tour with Thao and Snow im Tam Coc and it was amazing, they were both very nice and sweet.
They came and picked us up from the hotel and drove us to Mua Cave. She explained the history to us and also took a lot of pictures of us which was really sweet.
After that we did a 3- hours (you can choose more or less time) boat ride in Trang An which was amazing with stunning scenery.
They then took us for lunch and made sure to have vegetrian options for my friend.
We then drove back to our hotel where we took bikes and she showed us around the village and that was an amazing experience, we stopped at a pagoda where she made a guy teach us how to play the Dan Bau (Vietnamese traditional instrument).
Also at the beginning of the tour we asked to see Vietnamese embroidery and she made sure to get us there.
Overall an amazing experience that I would recommend to everyone.
Written December 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ms Lama Greetings from Hanoi Explore Travel team. I want to express my deeply appreciation to your excellent review. Thank you for your beautiful words and descriptions of our tour and how wonderful that you had a great tour with us. This is our goal to ensure that our customers have a memorial tour. It's rewarding to hear that you felt our tour was great and the tour guide was very good and enthusiastic. Thank you in advance, We hope that we will have a pleasure of welcoming you back in the near future Best regards,
Written December 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bhaskar E
2 contributions
5.0 of 5 bubbles
Jun 2023 • Family
We had a day long tour around Ninh Binh with our guide Thao Tong who was nothing short of amazing! She structured the day around maximising spots to visit while also making sure we got a break from the summer sun and recommended an amazing place for lunch. At the last stop of the day, I accidentally left my wallet at a drink shop but I only realised this about 15 mins after driving off. Thao immediately made a few phone calls and put the word out on Viet social groups etc. She then took us back to the location. No sign of the wallet. She spotted a security camera and insisted on viewing footage and was soon able to recover my wallet. Without her help none of this would have been achievable. We had barely a couple of hours to then board a train for Da Nang so a huge thanks to Thao! A very competent guide and an even more resourceful person.
Written June 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr Bhaskar E Many thanks for taking your time to give us such a wonderful review here on Tripadvisor It is truly rewarding to receive your positive feedback regarding the recent experience you had with Hanoi Explore Travel. Our team is very happy to hear that you enjoyed our tour and our tour guide. Your contribution help us a lot and encourage us to maintain our services as well as raise it better and better. Once again, thank you for your feedback and we look forward to welcome you again in the nearest future ! Best regards,
Written June 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Trip588864
3 contributions
5.0 of 5 bubbles
Jan 2023
Thao Tomg was an excellent guide.She was very polite, intelligent, informative and a very entertaining Vietnamese representative. In fact she was the best guide out of four we employed during our stay in Vietnam. Thao Tong even took us back to her family home and served us a delicious and truly Vietnamese lunch which she found time to freshly prepare. Special mention should also go to her daughter who was also very helpful and as entertaining as her mother. All in all a great trip made even better by a very competent, intelligent, courteous and enthusiastic guide.
Written January 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Trip588864 What a delightful review and what a pleasure to hear that you had a great experience with our tour. We deeply appreciate your excellent review. It motivates us a lot to develop our tours and services. We will continue to provide our guests with high standard services and facilities. I hope to have another opportunity to welcome you back here and see you again. Thank you in advance for your contribution. Best regards,
Written January 28, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Eric
1 contribution
5.0 of 5 bubbles
Oct 2022 • Couples
After the tour company got their wires crossed, we were given a private tour of Ninh Binh with Mis Thao that included Bai Dinh, Trang An and Mua Cave, and I have to say we had a wonderful time. She was very nice, upbeat and knowledgeable about the area. Because it started to rain in the middle of the day, she adjusted the itinerary so that the rain had the least impact on our day. I wouldn't hesitate to recommend her. She made our day.
Written October 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr/Ms Raincrowlee Thank you so much for your excellent review. We deeply appreciate it We are happy to hear that you enjoyed the tour with our guide. Our team always try our best to provide best tours and services for our customers. Your satisfaction, our success. We hope that you have had wonderful time in Vietnam Thank you in advance Best regards,
Written October 11, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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