Halong Bay Cruise Hunters
Halong Bay Cruise Hunters
5
Multi-day ToursCultural ToursBoat ToursSightseeing ToursKayaking & Canoeing
About
HALONG BAY CRUISE HUNTERS - The authentic cruise agent with ranges of Halong Bay cruises and tours (daily tours-multi days tours-outdoor activities-kayaking & canoeing-cruises, sailing and water tours) with cheap, mid range, luxury, high-end options. With thousands of customers were satisfied, we are self-confident about arranging the best holidays for you to Halong Bay or any place in Vietnam .Do not miss your chance to become a next happy customer with us now!
Hanoi, Vietnam

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Tours and Tickets by Halong Bay Cruise Hunters
Travelers talk about
(134 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles3,621 reviews
Excellent
3,228
Very good
218
Average
84
Poor
39
Terrible
52

Shuyan L
14 contributions
4.0 of 5 bubbles
Aug 2022 • Couples
3.5*s

We sailed on Le Journey. The cruise itself was good although the cabins were a little old. I believe Halong Bay Cruise Hunters is a third party agent, not the operator, so my review is only my booking experience.

TLDR version: bumpy booking process because they are still sorting out cruise schedules and which operators were still running post covid. Process could have been much better, but they did try their best to give us what we asked for.

I initially requested for one of the cruises listed on the website. After a little prodding, I was prompted to make full payment of us$236. After payment, it took more than a week to get a reply, and only after some prodding. While I understand that they are busy and all, not receiving any confirmation stinks of a scam. They really should send a confirmation email. My eventual "booking confirmation" was just a bunch of Whatsapp messages which was not reassuring.

About 10 days before our cruise, we were informed that our chosen cruise would not be sailing and were offered a different cruise and a 2nd floor cabin with balcony which would require a top up of us$196. Not only did they ask for payment without even knowing if the cruise was available, but now I was asked to almost double the fee for a cabin upgrade I didn't ask for. Turns out it was a mistake because I paid the full amount instead of just the us$100 deposit (this option was never mentioned to us to begin with). None of the options offered were on their website either. Apparently they'd been having some problems figuring out new cruise rosters after covid. Fair enough, but the whole thing didn't give a good impression.

2 days before the cruise, we were informed that the replacement cruise was not sailing either and had to change to a different cruise. We were upgraded to the 2nd floor cabin with balcony without any additional charge. We also got a tropical fruit platter in our cabin that no one else had, presumably as an apology.

On the last day I was offered a free airport transfer which we asked for initially but did not take up in exchange for a 4-5* review. It is worth noting that the initial quoted cost was us$35 for airport transfer but on that day they said it was worth us$15. While I did not take them up on it, I am still giving a good review because I feel that they were really trying their best to give me the experience I had initially booked and to make up for the problems on their end.
Written August 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sir We do appreciate every single text of your review. Thank u for booking and joined cruise with us on Aug 25,26 - 2022 at a great cruise. We would like to let you know that we do GREAT and SERIOUS business for cruises, tours, transfer. We are NOT ONLY CRUISE HUNTERS, we are your COMPANIONS and we are always next to your side during your cruise trip. We always treat you LIKE A BOSS since you've been one of our guests ! Regards Mr. Plan B - from Cruise Hunting Squad !
Written August 26, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vinatrip
Hanoi, Vietnam18 contributions
5.0 of 5 bubbles
Dec 2022 • Friends
Excellent tour in halong bay for 2 day 1 night
With le journey cruise team and Mr Tom - Hieu our tour guide he was very helpful and supportive, take well care to all his guests with full dedication. Mr Tom was informative and had good knowledge about the tour ... answer all of the questions from me. I’m so happy to have done this tour
Thank you and will recommend this tour to my friends
Written December 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sir We do appreciate every single text of your review. Thank u for booking and joined a great with us on Dec 28,29 2022 We always listen to your opinion to improve the services and work with the best cruises as we can ! We are always here, stand in front, transparent, responsible for everything and treat you LIKE A BOSS since you've been one of our lovely guests ! We would like to let you know that we do GREAT and SERIOUS business for cruises, tours, transfer. We are NOT ONLY CRUISE HUNTERS, we are your COMPANIONS and we are always next to your side during your cruise trip. We wish you and your partners always have great time ! Regards Mr. Plan B - from Cruise Hunting Squad !
Written December 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Duyen
2 contributions
5.0 of 5 bubbles
Feb 2023 • Friends
The Ha Long Aqualine Cruise crew gave outstanding service! They are all very kind, chatty and makes a lot of jokes! Mr. K, Tom and Big Boi really make the experience great for us!

However, the schedule for the activity felt very short and rushed. Overall, we only spent about 1 full day on the cruise and activities. The price of the tour was quite expensive given that we had so little time for the activities.
Written February 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear our valued travelers, ....please don't worry about “the notification”......from Tripadvisor, we have been here for almost 7 years after many “UP AND DOWN” and working smoothly & transparently with TRIPADVISOR as strategic partner... our CEO “James Vu” is working with TRIPADVISOR about the misunderstanding things and we are always here and still arranging tours, cruises, transfers for all customers. Many bookings are booked daily and everything is working smoothly and safely ! Halong Bay cruise Hunters - we commit everything on our listing is transparent and prestigious ! ////////////////////////////// Dear Ms Duyen Cam Huynh We do appreciate every single text of your review. Thank u for booking and joined a great with us on Feb 7,8 - 2023 We always listen to your opinion to improve the services and work with the best cruises as we can ! We are always here, stand in front, transparent, responsible for everything and treat you LIKE A BOSS since you've been one of our lovely guests ! We would like to let you know that we do GREAT and SERIOUS business for cruises, tours, transfer. We are NOT ONLY CRUISE HUNTERS, we are your COMPANIONS and we are always next to your side during your cruise trip. We wish you and your partners always have great time ! Regards Mr. Plan B - from Cruise Hunting Squad !
Written February 9, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

julie
3 contributions
1.0 of 5 bubbles
Dec 2023 • Friends
completely not as advertised. management has really bad communication, has terrible response time and will show you photos much more luxurious not matching with your actual cruise then change last minute and downgrade you to a cheaper cruise last minute. itineraries are not as advertised, when you ask them why the itinerary differs from that on trip advisor they respond saying that the different itinerary is better when that’s not what we paid for. and they messed up our rooms as well. we booked as a group of three and specifically asked asked for a triple room and instead they gave us two separate very tiny rooms. when we asked about the room issue, they again say that one room would be to small so they did us a favor and booked us two rooms. traveling as a group of three friends this is not make any sense, and photos advertised of triple rooms are spacious. and when asked to be compensated for all the discrepancies they stopped responding. definitely did not feel like a 5 star cruise like we booked, seems this company will just put you in the cruise where they can fit you. would not recommend for bad communication and false advertising
Written December 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ms Julie Tsai This reply's just posted at 23h48 on Dec 31 - 2023 We do appreciate every single text of your review. Thank u for booking and joined a great cruise with us on CRAZY CROWDED DAYS on Dec 27,28 - 2023 We did believe that we HAD INFORMED you that we ARRANGEED FOR YOU 2 CABINS NEXT DOOR for you on Dec 28, It was CRAZY DAY and ALMOST CRUISES WERE OVERBOOKED. We already sent you information of cruise, "BHAYA CRUISE" , you could see more reviews of this cruise on Tripadvisor by Google it. All things to do , itinerary, food , activities were arrange with great and high class. We DO appricate YOUR TIME ! We have MANY MANY CUSTOMERS BOOKING CRUISES/TOURS daily but only some of them are free to do reviews. We always listen to your opinion to improve the services and work with the best cruises as we can ! We are always here, stand in front, transparent, responsible for everything and treat you LIKE A BOSS since you've been one of our lovely guests ! We would like to let you know that we do GREAT and SERIOUS business for cruises, tours, transfer. We are NOT ONLY CRUISE HUNTERS, we are your COMPANIONS and we are always next to your side during your cruise trip. We wish you and your partners always have great time ! Regards James
Written December 31, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Partha Kes
180 contributions
3.0 of 5 bubbles
Dec 2022 • Family
I had started interacting with Halong bay cruise hunters since July 2022 for a dec 2022 trip.
I had paid advance for Athena Royal cruise ( triple suite) and got a booking confirmation email as well.
It was reconfirmed on 25th dec and within 10 mins at 10pm the night before the cruise date i was told that i am booked for Athena luxury and not Athena Royal!!!
This late i had no choice but to go ahead!!!
Secondly I had booked 3 seats for transfers and on the way to halong bay i was asked to adjust for 2 seats and have my 9yr old son on my lap!!!

They finally made up for it with usd 20 discount on my return when I booked a private car.
Written January 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear sir thank you for ur review ! We already offer you some great drinks for the misunderstanding of the seats of Limousine from Hanoi to cruise dock and we always do it and make you happy as we could. Sometimes, It is our difficult time when we got some 1 stars reviews in recent week, it is peak season and there are many things those are out of our control and out of our expectation. But so far, we are still here, always transparent, responsible for all of things, we are here to stay and forever and ever. We are so sorry if any if inconvenience and this messages is from our CEO, i am James Vu and we have been trying the best as we could Regards James Vu
Written January 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alejandro O
Sacramento, CA83 contributions
1.0 of 5 bubbles
Jun 2022 • Solo
I hope that others do not get caught up with the ongoing unprofessional service from this company. They didn’t respond to my initial reservations. When I posted this problem on a tourist site a travel agent contacted me letting me know that the person doesn’t always check their messages. I should have paid attention to the red flags but I believed the ratings. But after my experience, this company offers services in exchange for five star rating instead of getting the ratings because of quality service.

Let the buyer beware. If you are getting better service than I did, then that should not be the case.
Written June 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear sir We do appreciate your review. We need to explain and make it clear as below Firstly, we got your email but it jumped into Spam folder and we could not find it out You book single cabin at 4 stars cruise costs US$225 for single cabin and we do not have this cruise available on the date so we recommended you to another 5 stars cruise and the single cabin costs us$265. (and us$155/person sharing for 2 people at one cabin, total us$310 if you stay 2 people ). But you seemed not get what our mean and FORCED us to offer you us$155 for single cabin. We finally offer you us$225 for single cabin at 5 stars cruise and you also agree. About the balance us$125 (u paid us$100 deposit already by link we sent you) , if u pay by credit card on boat , they will surcharge total 11% and we recommend you to pay by link (very low fee) but you looked very agressive and we do not understand why. We always make it clear for all customers before the trip and explain to you almost 2-3 hours at the night before of your trip And you even write a review before you go for cruise even the cruise trip has not yet started We do appreciate your review and do hope other customers also read this answer and understand for us about the case Thank you so much for your reviews and we do hope you have great time ! Regards James
Written June 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lesh & Sach
4 contributions
5.0 of 5 bubbles
Oct 2022 • Friends
We had a great experience when we booked with Halong Bay Cruise Hunters on the La Regina cruise ship. It was well planned and the itinerary was clearly communicated to us. The staff were very pleasant and helpful. Miss Linh our cruise manager and tour guide was very knowledgeable and professional. I would highly recommend booking your next trip with Halong Bay Cruise Hunters!
Written October 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr LeshSach We do appreciate every single text of your review. Thank u for booking and joined cruise with us on Oct 12,13 - 2022 at a great cruise. We always listen to your opinion to improve the services and work with the best cruises as we can ! We are always here, stand in front, transparent, responsible for everything and treat you LIKE A BOSS since you've been one of our lovely guests ! We would like to let you know that we do GREAT and SERIOUS business for cruises, tours, transfer. We are NOT ONLY CRUISE HUNTERS, we are your COMPANIONS and we are always next to your side during your cruise trip. We wish you and your partners always have great time ! Regards Mr. Plan B - from Cruise Hunting Squad !
Written October 12, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daniel D
Madrid, Spain88 contributions
5.0 of 5 bubbles
Nov 2023 • Solo
I booked this tour 5 months before the beginning. Everything went well. All the information given, price and pictures matches to what I got. In the cruise: friendly staff and professional. I have to thanks that they provided me a private transfer in Hanoi straight to the airport because I didn't have enough time for all the dropping off's. I paid 20 usd extra what is within the normal price. I suggest to improve the communication with the customers. Don't write them at the email so early, it's better to their WhatsApp and a short time in advance.
Written November 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr Danny This reply's just posted at 10h12am on Nov 14 - 2023 Please google us "Halong Bay Cruise Hunters Tripadvisor" and click on Tripadvisor link only, all contacts and website on Google MAP is SCAM( Scammer STOLE our GOOGLE MAP business). We do appreciate every single text of your review. Thank u for booking and joined a great with us on Nov 12,13 - 2023 We have MANY MANY CUSTOMERS BOOKING CRUISES/TOURS daily but only some of them are free to do reviews. We always listen to your opinion to improve the services and work with the best cruises as we can ! We are always here, stand in front, transparent, responsible for everything and treat you LIKE A BOSS since you've been one of our lovely guests ! We would like to let you know that we do GREAT and SERIOUS business for cruises, tours, transfer. We are NOT ONLY CRUISE HUNTERS, we are your COMPANIONS and we are always next to your side during your cruise trip. We wish you and your partners always have great time ! Regards James
Written November 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Garry L
Melbourne, Australia30 contributions
5.0 of 5 bubbles
Feb 2020
Booked Halong Bay cruise through Halong Bay Cruise Hunters with pick up at hotel in Hanoi. Everything went smoothly and on time. Cruise was excellent with good room, great food. Activities we did were kayaking, swimming in bay and a bamboo boat tour of caves. On the cave tour we also spotted several golden headed langur which is an endangered species that is only found here.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sir Thank you for booking SAPPHIRE cruise with us with the MOST COMPETITIVE PRICE . We try our best to bring u the best experience as we can. You can look for our site on Google " Halong Bay Cruise Hunters", with thousands of great reviews for Halong Bay Cruises, Vietnam tours. We have all cruises to Halong Bay, Bai Tu Long Bay , Lan Ha Bay, Cat Ba island area from budget, mid-range, luxury, ultra luxury options for u. You can look for any cruise name on Google, for ex ("cruise name" hunters), if you would like to look for "SAPPHIRE Cruise " , u just search on Google "SAPPHIRE Cruise hunters" , and u will see your cruise on our site. And we have all cruises those you would like to go ahead. The tour included: tour guide, modern transfer, kayak, meals, entrance fees to cave, island, beach. Other travelers need more information about your cruise trip, please chat to us via WhatsApp +84-353-432-432 Regards Anne Vu- Cruise hunting squad
Written February 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GiCi
8 contributions
5.0 of 5 bubbles
Feb 2023 • Solo
2days 1 night cruise - solo
Highly recommended! Small capacity cruise that made me feel very welcomed! I was looked after by the crew and I had a great fun! Everybody was very nice, the food was good and the entrainment peculiar!
Written February 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear our valued travelers, ....please DON'T WORRY about “the notification”......from Tripadvisor, we have been here for almost 7 years after many “UP AND DOWN” and working smoothly & transparently with TRIPADVISOR as strategic partner... our CEO “James Vu” is working with TRIPADVISOR about the misunderstanding things and we are always here and still arranging tours, cruises, transfers for all customers. Many bookings are booked daily and everything is working smoothly and safely ! Halong Bay cruise Hunters - we commit everything on our listing is transparent and prestigious ! ////////////////////////////// Dear Ms. Gici We do appreciate every single text of your review. Thank u for booking and joined a great with us on Feb Feb 16,17 - 2023 We always listen to your opinion to improve the services and work with the best cruises as we can ! We are always here, stand in front, transparent, responsible for everything and treat you LIKE A BOSS since you've been one of our lovely guests ! We would like to let you know that we do GREAT and SERIOUS business for cruises, tours, transfer. We are NOT ONLY CRUISE HUNTERS, we are your COMPANIONS and we are always next to your side during your cruise trip. We wish you and your partners always have great time ! Regards Mr. Plan B - from Cruise Hunting Squad !
Written February 17, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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