Luxury Sapa Bus

Luxury Sapa Bus, Hanoi: Tickets, Tours, Address, Phone Number, Luxury Sapa Bus Reviews: 2/5

Luxury Sapa Bus
2
Bus Services • Taxis & Shuttles
About
Luxury Sapa Bus offers modern Limousine Bus, Luxury buses with big sized & decent seats supported by an excellent sound system with DVD providing you useful documentary of Sapa. You are offered free bottles of water and tissues on the bus. With our experienced and thoughtful drivers, you will be safe to discover Sapa with unforgettable experience.
Suggested duration
More than 3 hours
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Tours and Tickets

2.0
15 reviews
Excellent
3
Very good
0
Average
0
Poor
1
Terrible
11

Leila BS
3 contributions
Grouptour SSB booked via 12go - NEVER USE
Dec 2019 • Solo
Worst experience on any bus ever. 2 hours late. They have no idea what's going on. Driving along with the boot open. Mad driver and stopping absolutely everywhere. Drop off and pick up locations incorrect. Absolutely ridiculous company.
Written December 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MartinosFromMontreal
1 contribution
Mad and unreliable driver
Aug 2019
To whom it concerns,
Me and my family of 4 had a bus ride with GROUPTOUR today (Aug20, 2019), from Hanoi to Halong Bay.
First thing is that the driver left us somewhere in Dao Tuan Chau (island) while we had a ticket for Bai Chay bus station, 12-15 km away. The driver told out loud to everyone in the bus that everyone had to get out of the bus at the exception of those who were on the return organised trip to Hanoi. We did not realize at this very moment that we were not being taken to our expected final destination and had to manage and pay extra for a taxi to take us to Bai Chay. The bus already escaped before we realized the situation. We are a family of 4 with two kids of 6 and 4 years old. A disappointing event like this with two young kids and while everyone is tired and hungry of an uncomfortable trip at 12:45 in the afternoon is not something I wish to anyone.

Second, while the entire group was waiting for the bus driver to take us away from the stop rest (a shop with sculptures), the engine was turned off and no AC would keep us cool in the bus. We were overheating for a good while and complaining when he finally turned the engine on and abruptly pressed the accelerator to make the resume the trip.

Third, we have had several bus trips in the latest 3 weeks in Vietnam but this was the first time I felt the driver was putting our lives in danger. The driver had rough driving skills and should be taken out of circulation before an accident involving several passengers happens. Passengers sitting next to me had the same opinion of him. For example, the driven would take tight turns at high speed, would accelerate or brake abusively in a parking section, and would overtake in a way that would scaring the hell out of us. I know in Vietnam the overtaking on highways may appear dangerous for visitors from north America but this driver was pushing the limits to another level. As mentioned, we are traveling for our week #4 now and thus we are getting accustomed to driving habits in Vietnam.

I hope you will take those comments into account.

A unhappy customer hoping better times to your next clients, and on behalf of a family of 4,
Written August 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sarah C
10 contributions
Do Not Book!! Avoid at all costs
Nov 2018 • Friends
Beware transport option that picks up outside the Apollo Hotel - booked the transport back from Sapa to Hanoi For a group of 6. There are 9 seats on the luxury bus. We were charged for 6 VIP seats and arrived 1 hour ahead of our departure time. Tickets specify “no seats allocated - first come/first serve”. The bus came to pick us up and 2 ppl were already on it. They demanded 4 of us to sit in the back and 2 up front as they had to pick one other person up. They said the other person had booked a seat at the back, despite there being no reservation option. They demanded we get off the bus so they could pick up the person and then we could get back on! As we refused, it eventually turned into a game of chicken. More and more of their workers started to gather around the van, looking and laughing in. They told us get off and we could book another bus to get to Hanoi. They refused to drive the bus or leave until two of our group sat up the front. Preference was given to local people over westerns. The last guest arrived and refused to show us her ticket as they pretended she booked before us and the person would also not disclose how much she paid for the ticket. As I offered to give her my seat if she paid more. The people working in the company were rude, and had to resort to bullying tactics of not moving the bus until we gave into their demands! I’m writing this on the way back to Hanoi, and I dread to think where he will drop ya off. I’m not expecting hotel drop off as promised! Looking at the other reviews it could be in the middle of nowhere! Choose another company!
Written November 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

titoki
Wellington, New Zealand3 contributions
Horrible Humans
Jul 2018 • Family
These are the people who make life harder for the good people of Vietnam.

Rude, obnoxious, menacing, angry... the driver we had was a little man with big issues. But from what we saw, the other drivers from this company were cut from the same cloth. At roughly the halfway stop they all pull into the same services area, and like the local mafia, they congregated out the back.

Total disrespect for their customers, talking on the phone and texting incessantly while driving, overtaking on double yellow lines, around blind corners, etc, etc.

I've travelled in plenty of developing countries, but never come across such a person making a living off their guests. No respect at all, and he put my family in danger too many times.

It was a relief to get out of the bus unscathed, we had to find another way back to Hanoi.
Written July 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Coastal751857
4 contributions
Sapa to hanoi - grouptour company (ssb) bought on 12goasia
Jan 2018 • Couples
Never Seen something so bad!!!!!!
1) they told us to be at the meeting point at 7:15 but the bus arrived at 8:30.
2) very dangerous and agressive driving. We were jumping on our seats as hé was driving so fast. So if you are pregnant or sick in transportations just forget it.
3) WE almost had an accident.
4 ) when we arrived to Hanoï the drivers told us to get out in the middle of nowhere and he told us take à taxi => he was supposed to bring us to the old quarter (it was written on our ticket)
Well, really Bad experience
Written January 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Damuci
4 contributions
Horrible
Jan 2018 • Couples
No free pick-up at our hotel. They said to be at Apollo hotel at 7.15am but comes at 8.30am. The driver drives too fast and dangerously. No possibility to turn off the airco. The driver let us in the middle of the road at 10km from our hotel (old quarter Hanoï). He ordered a soup and said to us that we can book a taxi to our hotel.
Written January 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

serenadass
Kuala Lumpur, Malaysia11 contributions
CHEATING GANGSTERS
Dec 2017 • Family
Booked through their website(don't believe anything on their website-they are all lies). Paid 46usd for what they promised as a luxury van that will bring us from our hotel in hanoi straight to our hotel in spa. instead of a luxury van it was a normal 30 seater bus, no wifi(unlike what they promised). The bus arrived an hour late to pick us up and the bus arrived two hours late to sapa. And instead of dropping us off at the hotel like what they promised we were kicked out of the bus about three km from the hotel and was told to walk in the rain with tons of luggage and my two young children. When we questioned the driver, he shouted and threatened us with coarse words. NEVER EVER BOOK FROM THIS CHEATING GANGSTER COMPANY
Written January 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Saravana.K
Kuala Lumpur, Malaysia466 contributions
Horrible experience hanoi to sapa
Jan 2018 • Family
after emailing,confirming and paying 36usd return per pax, the company ordered me to pay extra usd 10 per pax.i was not given a choice.
They put us in a bus instead of a 9 seater luxury van as promised, came one hour late and arrived two hours late, supposed to drop at hotel but dropped us off at outskirts and expected us to walk to our hotel with all the lugggage, no wifi.
We had to carry our bags frm sapa town ,through the rain n muddy streets uphill around 2km to the hotel. Visibility poor due to mist and we were clueless to where the hotel was. DRIVER WAS EXTREMELY RUDE.HE WAS THREATENING TO HARM US .ABSOLUTELY NOT SAFE. DO NOT USE THIS COMPANY AT ALL!!!!!!
Written January 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

dennisekhoo
KL15 contributions
Worst bus service to sapa
Jan 2018 • Family
CHEATERs!!! Charged me extra 28 usd per person and put us in a bus instead of a 9 seater luxury van as promised, came one hour late and arrived two hours late, supposed to drop at hotel but dropped us off at outskirts and expected us to walk to our hotel with all the lugggage, no wifi, avoid at all costs.. found out other companies were much better and cheaper. Driver threatened me and shouted at us.
Written January 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chloe D
25 contributions
HORRIBLE!! DO NOT USE!!! DANGEROUS and OVERPACKED!!!!!
Aug 2017
This is the WORST company! The drivers are dangerous! Our driver was speeding and talking on his phone for 6 hours! We almost had a head on collision with a truck! The drivers don't speak a word of any other language and you cannot communicate with them! We were scared! They also over booked the van BOTH ways and we didn't have reclining seats! We sat in the front with the driver for 6 hours. Absolutely horrible!!! We called the company when the bus arrived at the hotel for the way back to tell them that once again we didn't have proper seats and the owner told the driver in Vietnamese to remove our bags form the van and we could find our own way back from sapa!!!!!! The hotel concierge has to help us get our bags back on the van! Also there was no space for our bag so the driver threw it down the aisle of the inside of the van. Horrible!!!!! Never ever again.
Written August 16, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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