Paloma Cruise
Paloma Cruise
5
About
Paloma Cruise is your home away from home while you are cruising with us in Halong Bay. We promise to bring you an unforgettable experience. Being on board with us is an amazing way to witness the serene, calm setting of Halong Bay’s exceptional natural beauty on the Best Cruise. All professional, hospitable and friendly crews are ready to welcome you with a memorable stay in 20 en-suite fully equipped luxury cabins, 24/24 hours service bar with smart TV, gourmet restaurant, outside dining area, sundeck area, luxury spa & massage service...etc.
Halong Bay, Vietnam

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


5.0
5.0 of 5 bubbles1,589 reviews
Excellent
1,337
Very good
199
Average
42
Poor
9
Terrible
2

Healzey
Toowoomba, Australia152 contributions
5.0 of 5 bubbles
Jan 2020 • Family
The 3day 2nught cruise was fabulous. The stafff were incredible, polite and helpful. Mr Morning was such a great host and fun to socialise with. Mr Tung was a fabulous bar man and loved to have a joke with customers. Both charming characters. The NYE celebrations were aMaZiNg. Ten course dinner which was delicious, traditional Vietnamese musicians, squid 🦑 fishing, games and dancing. Highly recommend this trip. Rooms could do with an update and bed was a it form for my liking.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Healzey, Happy New Year from Paloma Cruise team. Thank you for choosing to stay with us during your special trip to Halong bay, Vietnam. I am truly happy to learn that you have enjoyed your stay and highlight was New Year Eve celebration with us. Your feedback is the most valuable gift that we are always expecting to receive from all customers. My crew members and I are looking forward to welcoming you back on the cruise in the future. All the best wishes to your family and you. Paloma Cruise
Written January 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

arpitam
Gurugram (Gurgaon), India931 contributions
5.0 of 5 bubbles
Apr 2024 • Family
The Paloma / La Regina cruise was one of those who caters to Bai Tu Long bay visit off the beaten track. We chose 1N/2D package for a family of 4 (2 adult+ 2 teens). Booked directly through Paloma, Mr Quy; one premium sea view cabin and terrace suite on the 2nd deck. The cabins are well maintained and equipped with all the modern facilities. The terrace suite is absolutely stunning with the open ocean front view and deck chairs.
They followed the published itinerary and were very disciplined. The staff were extremely cordial and catered to everyone with a friendly smile.
What highlighted the overall cruising experience is the sumptuous food and wide spread of menu. we were overwhelmed with the 7 course meal served for lunch and dinner. We only needed to buy our drinks as required. Although they provided us with unlimited tea, coffee and drinking water at the cabins.
Mr. Peter and Mr. Luke were our your managers and attended to everyone. We especially liked the cooking class and Tai Chi session with Mr. Peter.
As for other crew members, everyone was extremely helpful, though special mention goes to the MasterChef and May, Anne and Beer.
We strongly recommend all fellow travellers to choose Paloma/La Regina fir an unforgettable vacation in Halong Bay.
Written April 6, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Genco
Dublin, Ireland28 contributions
5.0 of 5 bubbles
Jan 2020 • Friends
5 stars is not even enough to describe our experience here. Mr Morning was our guide and his positive, always on attitude made all the difference.
Definitely book the 2 night cruise. Much more relaxing and includes a trip to a private beach where you can swim.
The crew is the best thing about this trip. Mr Lanh, Ms Chip :)
Do not hesitate to book this wonderful cruise to experience Ha Long Bay.
Written January 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Trail235536, Warmest greetings from Paloma Cruise team. Thank you very much for sharing your wonderful experience on TripAdvisor after your stay with us. We are absolutely delighted that you enjoyed your whole experience on Paloma Cruise. All crew members are working hard each day to bring you the best service, atmosphere, food and so on during the trip. We hope to have the pleasure of welcoming you back to Vietnam in general and on our Paloma Cruise in particular in the nearest time. Best regards, Paloma Cruise team
Written January 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

carolg2510
Sydney, Australia240 contributions
5.0 of 5 bubbles
Jan 2020 • Family
We did the one night option and were delighted to be upgraded to the balcony room. My 2 teenage granddaughters had a ball and really enjoyed the kayaking, the food(heaps of it) and the cooking class was so much fun.
Staff were fantastic, and views great. All in all a wonderful trip which I would highly recommend!
Written January 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear carolg2510, Warmest greetings from Paloma Cruise team. Thank you very much for sharing your wonderful experience on TripAdvisor after your stay with us. We are absolutely delighted that you enjoyed your whole experience on Paloma Cruise. All crew members are working hard each day to bring you the best service, atmosphere, food and so on during the trip. We hope to have the pleasure of welcoming you back to Vietnam in general and on our Paloma Cruise in particular in the nearest time. Best regards, Paloma Cruise team
Written February 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tyler Sanchez
Cambridge, MA107 contributions
5.0 of 5 bubbles
Nov 2019 • Couples
We just finished a wonderful trip with Paloma Cruise! We did the 2 night 3 day tour and would highly recommend this route if it fits your budget. Below are some of our highlights of the trip:

Highlights included:

1. Staff were wonderful, especially Morning, Harry, and Linh. We spent the second day kayaking with Morning and he was always smiling and making jokes and made the whole experience better.
2. Golden hour kayaking was great. Would recommend bringing your camera since there are opportunities to take some great photos of the sunset.
3. Food was very good and plentiful! At each meal, there were at least 4-5 courses served and the staff was able to cater to a variety of dietary needs.
4. Luxury van from Hanoi with large reclining chairs and A/C was great.
5. Rooms on board we're spacious with effective A/C, plenty of outlets, and hot showers.
6. Overall, the whole operation was incredibly smooth, well-organized, and professional. I'm glad we didn't choose a cheaper (and less well run operation). We had total piece of mind.

Opportunities for improvement:
1. Squid fishing - this was a bit silly. Offered after dinner but was just hanging poles off the back of the boat while the engine ran. Unsurprisingly no one caught anything.
2. Fishing village - there was a very cool boat ride we went on here but there wasn't actually any activity happening "in" the fishing village. Enjoyable boat ride but don't expect much beyond seeing some floating structures on water.

Still would rate 5/5. Opt for 3 days 2 nights if you can. You won't regret it!
Written November 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear TylerOnTheGo, Warmest greetings from Paloma Cruise team. Thank you so much for this value feedback on TripAdvisor and for sharing it with all travelers here. On Paloma Cruise, we are remaining fully committed to deliver the highest level of experiential service to our guest and I genuinely feel contented that we have been able to make your trip become a memorable one. All our team members are always concentrating on their work to be ready to serve or take care our guests at any moment or situation. Further to your suggestion of the service improvements, we have very well noted all yours. Absolutely, we are going to work and improve them very shortly. Thanks again for this wonderful feedback and looking forward to welcoming you on Paloma Cruise in the near future. Best regards, Paloma Cruise team
Written November 7, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Flora M
Belo Horizonte, MG1 contribution
1.0 of 5 bubbles
Apr 2017 • Couples
Paloma Cruise definitely is not a friendly environment for lgbt people. We booked a room with a double bed and they sent an e-mail to reconfirm the information, after we sent a copy of our passaports. We reconfirmed thinking it was a burocracy procedure. However, when we arrived at the cruise company they asked again - in front of the other passengers - if it was a double bed. Furthermore, at lunch time one of the guys from the staff came to our table to ask about our boyfriends creating a very unconfortable situation. My girlfriend answered they were in Brazil to avoid any other embarassing question. When we went upstairs to get a drink the barman also kept asking this sort of questions. Not privacy at all. Besides being very unprofessional their attitude was also full of prejudice and far from 21st century. I certainly would not recomend this cruise for lgbt people and people who doesn't tolerate this kind of homophobic attitude.
Written April 23, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear FPMG-87, On be half of Paloma Cruise team, I am Thuc Nguyen - Owner of Paloma Cruise. I would like to say thank you very much for your kindly taking time to post feedback to let me know. Firstly I am myself, I would like to say terribly sorry for what happened to you. i had a meeting with all my staffs, they also were very sad when they hear your feedback after the trip, and they told me that they just wanted to double check the your cabin to make sure everything is correct for your trip. They didn't know that made you disappointed. So sorry for our misstake !!! We want to say thanks for what you showed and taught me how to do our services. Your kindly feedback is my lesson and as well as my staffs, we promise that it will be never happened again. One again, thank you very much and i am looking forward to having chance to serve you as well as your friends. Best regards Thuc Nguyen
Written May 6, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sr777123
London, UK21 contributions
5.0 of 5 bubbles
Nov 2013 • Couples
My partner and I went on a 1 night 2 day cruise with Paloma (Oct 2013) and had the most amazing time... they kept us well entertained and well fed and watered with incredibly delicious food.
The staff was so fun and so so polite.
Most amazing views and experience - the most serine silence we've ever experienced when looking out to the thousands of small islands.
The water houses/world experience was one of a life time also – how they live on water… cooking master class competition on the ship in the evening, having the opportunity to go for a dip… the cave exploring!...All so brilliant!
Our cabin also had a terrace which was lovely to sit out and gaze around and the room came with all amenities of a 4 star hotel and very clean!
Highly recommended! Just a shame we didn't have another night or so.
Written October 20, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FervidusHumanus
Panama City, Panama69 contributions
4.0 of 5 bubbles
Feb 2015 • Family
Excellent: food/drink, organization, quality of excursions/sights were absolutely beautiful
Good: tour guides, rooms, atmosphere, service
Average: We would've liked a few more excursions, some of the excursions on the itinerary were less exciting that advertised, and there were never any announcements during the cruise about good times to take photos, when we were passing by certain landmarks, etc. English level of staff could have been better. The itinerary changed a lot (tai chi master on vacation, low tide prevents us from going to certain areas, failure to indicate that the sailing path is actually the same on both days
Written March 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Fervidus Humanus, Warm greeting from Paloma Cruise. Thank you so much for writing your feedback on Trip Advisor about Paloma Cruise. We are happy to know that you are satisfied with our service, from the tourguide, room to atmosphere. It is very a big motivation for all Paloma staff to work well. For thank you also for writing down the downpoints, we will take it as a lesson and will try to improve our service better and better to serve our future guests. Anyway, we look forward to welcoming you again and we promise to provide you a better high quality service. Wish you all the best wishes! Your faithful, Paloma Cruise Team
Written April 4, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

amturok
New York City, NY59 contributions
5.0 of 5 bubbles
Jan 2015 • Couples
Firstly, travelers to Hanoi need to understand that a trip to Halong Bay is a four hour car ride along bumpy roads and there is nothing to see during the trip. The car ride is not through beautiful country side so many people may not want to do a Halong Bay excursion. If you choose to do so, consider doing a 3 Day, 2 Night trip to make the car ride worth it.

However, if you decide to take the plunge, then Paloma cruise is a great option. You can find the detailed itinerary on their website and the team executed perfectly against the itinerary - if you like the activities on the agenda you will enjoy the trip. The boat is well maintained and the cabins are clean. The staff is fantastic, especially Mr. Phuc (spelling?) the waiter - he works very hard to make sure that you have a great experience.

The boat had a drink special - buy 2 get one free. The kayaking, happy hour, cooking class, thai chi, and cave tour were all fun activities. In the evenings you can also do squidd fishing off the back of the boat. Overall we had a great trip and would recommend this tour company.
Written February 22, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Amturok How are you? I hope you are well at your home. Thank you so much for your review on Trip Advisor and mentioned that Paloma Cruise is great option. Our Paloma Staffs are very proud when reading your comment on Trip Advisor here and Mr Phuc is very happy to know that his name is mentioned in your review. It is Tai chi, not Thai chi that we runs in the morning for doing exercise. I hope that guests will have the chance to break a new day with full health and comfort. We arrange Tai chi class on sundeck with Tai chi teacher every 6AM. We are very happy to receive your good comments toward Paloma Cruise. I do hope that you will recommend our cruise to your friends and your family so that we will have chance to meet them and serve them on Paloma Cruise. Thank you so much. Paloma Cruise Supporting Team.
Written March 3, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dan M
Brisbane, Australia31 contributions
5.0 of 5 bubbles
Booked the 3 day 2 night and wouldn't want to do anything less. After a bit of a frantic bus ride from Hanoi to Ha Long the bay looked beautiful (even in the winter.) The boat was really nice and beautifully made. Cabins were small but comfy with private bathrooms. Crew were amazing. Very friendly and always after a good chat. The tours around the Bay were fun (kayaking, and cave visit.) food was tasty and lots of it and cocktails were cheap and delicious.
Written February 13, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Dan M, We are very happy to read your reviews via Trip Advisor about our cruise. Thanks for your time and effort spent to write reviews. This is the best gift to us. You travelled to Halong bay in winter time although the weather was not well. But we are happy when you enjoyed the cruise. I know that the best time to visit Halong Bay is summer time with better climate, no fog or no rain. Our staffs are really proud when they read your review which is our motivation and inspiration to work better and better. Cabins are arranged on board to be small enough to fit for accommodation. Rooms on board can not be compared as large as rooms on land ( hotel) However we are happy to know that you are still satisfied with our service. Once again I would like to say thanks for your choice of booking Paloma so that we have the chance to serve you on board. We are happy if you recommend our cruise to your friends and family. It is our pleasure to meet them and serve them on Paloma Cruise. Thank you so much. Have a great day. I wish you all the best. Paloma Supporting Team.
Written March 5, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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