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About Syrena Cruises
Ha Long Bay (Descending Dragon Bay) is a UNESCO World Heritage site and one of Vietnam's most popular places to visit. Ha Long Bay covers an area of 1,500 km2, including 1,960 limestone islets and karsts which rise majestically out of the emerald blue waters of the Gulf of Tonkin.
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Syrena Cruises
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Peteran wrote a review Mar 2020
Abbots Langley, United Kingdom15 contributions25 helpful votes
Excellent attentive service and food, and carefully planned itinerary. Cabin is rather compact with no access to the bed on one side, but otherwise comfortable for one night. Titop Island climb is steep and quite tricky if you’re not super-fit!
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2 Helpful votes
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Response from Ngo P, Manager at Syrena Cruises
Responded Mar 9, 2020
Dear PeterN81, On behalf of Syrena Cruises, we would like to thank you for such a positive review on Tripadvisor. We are actually thrilled to see your experiences has been faultless and that you had unforgettable memories. it's very important for us to ensure everyone is well looked after during their trip in Vietnam. Once again, thank you so much for your possitive feedback and we hope that Syrena Cruises will have another chance to welcome you onboard in the near future. Sincerely Yours, Syrena Cruises.
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plymouthontour2 wrote a review Feb 2020
Chiang Mai, Thailand78 contributions117 helpful votes
Picked up on time from our hotel and delivered comfortably to the ship in just over 2 hours. The ship was lovely and the staff couldn't do enough for you. 5 course lunch followed by caves, beach and a swim. Lovely dinner after a few drinks then early to bed. Early start with the thi chi then kayaking before a lovely breakfast and a gentle cruise back to the port. Great couple of days thank you 😁
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2 Helpful votes
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Response from Ngo P, Manager at Syrena Cruises
Responded Mar 1, 2020
Dear plymouthontour2, Thank you for taking time to share your experience with Syrena Cruises on the TripAdvisor community. We are delighted you chose to stay at Syrena Cruises on your recent trip to Halong Bay. We pride ourselves on our team, ensuring each and every guest enjoys a comfortable and memorable journey. Your kind praise are appreciated to the staff and will be passed on we know they will be delighted. We do look forward to welcoming you back to Vietnam and Halong Bay in the near future. Kind Regards,
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PRN wrote a review Jan 2020
13 contributions28 helpful votes
Wonderful people, wonderful food! Exceptional! Teddy and Vuang, the two managers, were extremely helpful and informative! Would recommend absolutely!
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3 Helpful votes
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Response from Ngo P, Manager at Syrena Cruises
Responded Feb 20, 2020
DearPRN2go, Thank you so much for taking time to share your fantastic experience about Syrena Cruises on TripAdvisor, We are committed to providing our valued Guest the highest level of service and insuring your Guest satisfaction. Please be assured that your encouraging compliments will be shared with all of our crew members, especially to Teddy & Vuong, the two our most enthusiasm cruises managers . We look forward to welcoming you back to Syrena Cruises. With our best Regards, Syrena Cruises Team
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Fan F wrote a review Jan 2020
2 contributions5 helpful votes
Our family went on the overnight cruise at Halong Bay late Dec-2019. The view was breath taking, easily the best part of our trip to Vietnam. The kids thoroughly enjoyed the cruise including the visit to Surprise Cave. We also loved the kayaking activity. The tour guide, Thang, was lovely, and truly a jack of all trade also acting as a demonstrator for the Vietnamese springroll cooking show on the boat at night. The only real complaint was the amount of other boats and visitors to the site making it overcrowded, but not the fault of the tour guide/operator. This took away some of the natural beauty of the place. Otherwise, I would highly recommended this tour to other travelers as a must do activity when visiting Vietnam.
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Date of experience: December 2019
3 Helpful votes
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Response from Ngo P, Manager at Syrena Cruises
Responded Feb 20, 2020
Dear 8fanf, Thank you for taking time to share your experience with Syrena Cruises on the TripAdvisor community. We are delighted that you have chosen Syrena Cruises on your recent trip to Halong Bay as a part of our trip to Vietnam. We pride ourselves on our team, ensuring each and every guest enjoys a comfortable and memorable journey. Your kind praise are appreciated (especially for Mr Thang) and will be passed on and we know they will be delighted. We do look forward to welcoming you back to Vietnam and Halong Bay in the near future. Kind Regards,
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MANEESHA S wrote a review Jan 2020
3 contributions4 helpful votes
Most beautiful trip. Specially happy with very helpful cruise crew, always smiling, reaching out to help. Our food requirements were very well taken care of with delicious preparations and the visit to the caves and the calm waters made it most memorable. Very pleasant and elegant !
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Date of experience: January 2020
4 Helpful votes
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Response from Ngo P, Manager at Syrena Cruises
Responded Feb 20, 2020
Dear maneeshas2020, Thank you for choosing Syrena Cruises as a part of your trip to enjoy the magnificent of Halong Bay. We are glad that you have enjoyed the trip, our crew team. That's will be an encouraging compliment for us to furthermore strive to bring memorable experience to our beloved guests. Once again, thank you so much for joining us to admire this nature wonder and create such unforgettable memories on the boat. We very much look forward to seeing you again. Best regards, Syrena Cruises Team
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