Novn Travel
Novn Travel
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Warmly greetings from NOVN Travel Team. NOVN Travel or Northern Vietnam Novn Travel Company Limited is a professional organization tour company based in Vietnam. Being born and brought up in the North of Vietnam with great experiences in tourism, the founder has confidently established the company with the purpose of giving all the world travelers the excellent memorable trips in the entire Vietnam.If you are planning to travel to Vietnam and seeking for an excellent tailor-made tour service that suits your schedule best, NOVN Travel will be undoubtedly a must for your reference. We respect our four valued pillars, which are strategic keys to the success of NOVN Travel and to open your hearts when making a decision to sign up tours with us, you will get experience of: Good price;Attentiveness;Professionalism; Easy, safety and Trustworthy
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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5.0
210 reviews
Excellent
203
Very good
7
Average
0
Poor
0
Terrible
0
Mellie
41 contributions
Aug 2023 • Family
This is my second time to Hanoi and i am so happy that Phong is my tour guide again! Our trip covers Hanoi, Hue and Da Nang. Phong swiftly arranged everything for our 7D6N stay. We did not have to worry about a thing.
The detailed itinerary includes: the street food tour, Hanoi sightseeing tour (riding the cyclo), a trip to Ninh Binh.
We especially love the street food tour, learning more from Phong as he shares his knowledge/ Stories of Vietnam and local food over many tasty food enjoyed by the locals in hidden alleys and trying the egg coffee and also covering the tourist attractions like St.Jospeh's Cathedral.
The hotel we stayed in Old Quarters is in a good location and comfortable. In addition, prices are reasonable and fair. Everything he does is outstanding as he customised our needs and enquires to what i wants. Tour guides all combined to make this trip a very memorable and fun for our family.
We will definitely keep in touch with Phong and come back again.
The detailed itinerary includes: the street food tour, Hanoi sightseeing tour (riding the cyclo), a trip to Ninh Binh.
We especially love the street food tour, learning more from Phong as he shares his knowledge/ Stories of Vietnam and local food over many tasty food enjoyed by the locals in hidden alleys and trying the egg coffee and also covering the tourist attractions like St.Jospeh's Cathedral.
The hotel we stayed in Old Quarters is in a good location and comfortable. In addition, prices are reasonable and fair. Everything he does is outstanding as he customised our needs and enquires to what i wants. Tour guides all combined to make this trip a very memorable and fun for our family.
We will definitely keep in touch with Phong and come back again.
Written August 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seaside44711944659
1 contribution
May 2024 • Family
Josh was highly recommended to me by my friend. That’s how I thought of using his services even though I normally don’t engage a guide as I like to pace the day according to the family’s comfort. I used Josh’s assistance to visit Ninh Binh and I must tell that the guidance he provided made the trip one of the best my family ever had and very much memorable. He had meticulously planned the whole trip – arranging for the transportation, sequencing the attractions, spacing out visiting attractions and lunch, taking tickets etc - for us such that we never faced any inconvenience. Language is a barrier when one is traveling, and he bridged it.
He gelled very well with my family. During the trip, he gave me company and climbed along with me to the top to the Hang Mua viewpoint. We shared a lot of talk enroute the climb, and it was as if I was speaking to a friend whom I knew for ages. But the topping on the trip was the boating along the Trang An route. The view of the landscape was voiced over by Josh and the experience was amazing. A trip to the villages of Sapa is pending and all of us in the family are looking forward to taking it under the guidance of Josh. I highly recommend him to anyone without any hesitation or doubt.
He gelled very well with my family. During the trip, he gave me company and climbed along with me to the top to the Hang Mua viewpoint. We shared a lot of talk enroute the climb, and it was as if I was speaking to a friend whom I knew for ages. But the topping on the trip was the boating along the Trang An route. The view of the landscape was voiced over by Josh and the experience was amazing. A trip to the villages of Sapa is pending and all of us in the family are looking forward to taking it under the guidance of Josh. I highly recommend him to anyone without any hesitation or doubt.
Written July 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wui Lee
Singapore, Singapore14 contributions
Mar 2023 • Friends
We are a group of 14, age range from 30+ to 70+, with 2 elderly who needed some assistance when going up and down steps.
We did 3 nights in Sapa, and a day trip to Ninh Binh with Phong, upon recommendation of a friend. Normally I do not engage a guide, I like to plan on my own and go on F&E trips. I am so glad to have Phong with us on this trip. He speaks fantastic English, he is very knowledgeable, professional, very patient & very honest. He gives us the best deals. His prices are very good, I don't think I can get such great prices with another tour agency.
He took great care of our group, especially my aunt & dad who needed help at Cat Cat village. Phong was there to help hold her, so we can all enjoy Cat Cat village. My aunt is so fond of him.
This was a 1st visit to Vietnam for some of our tour members. They heard not so good stories about Vietnam and were hesitant to visit. This trip changed their opinions totally, and Phong has a great part to play.
We can't wait to return to Vietnam again, and we can't wait to travel with Phong again.
We did 3 nights in Sapa, and a day trip to Ninh Binh with Phong, upon recommendation of a friend. Normally I do not engage a guide, I like to plan on my own and go on F&E trips. I am so glad to have Phong with us on this trip. He speaks fantastic English, he is very knowledgeable, professional, very patient & very honest. He gives us the best deals. His prices are very good, I don't think I can get such great prices with another tour agency.
He took great care of our group, especially my aunt & dad who needed help at Cat Cat village. Phong was there to help hold her, so we can all enjoy Cat Cat village. My aunt is so fond of him.
This was a 1st visit to Vietnam for some of our tour members. They heard not so good stories about Vietnam and were hesitant to visit. This trip changed their opinions totally, and Phong has a great part to play.
We can't wait to return to Vietnam again, and we can't wait to travel with Phong again.
Written March 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manu G
7 contributions
Jun 2023 • Family
Excellent trip organised by Phong. We loved every moment and look forward to going back! Phong was extremely helpful, well organised and extremely knowledgeable. What really impressed us was the amazing management of all logistics and attention to detail. Phong provided great insights and organised every aspect of our trip brilliantly. Going with this company will be the best decision you ever make.
Written July 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda L
6 contributions
Mar 2023 • Friends
Our trip covers Sapa and Hanoi. Phong is experienced, reliable, friendly and professional tour leader. He was highly recommended by a friend. He selected best local guide in Sapa and gave recommendations with explanations. We have 2 seniors in our group. Phong is always there to help and sincerely care for our seniors. We truly enjoyed and valued Phong's services. Thank you very much, Phong!
Written March 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liv H
3 contributions
Jul 2022 • Family
We had the plesure of Phong from Novn Travel for 3 tours from Hanoi. The Street food tour, the Hanoi Sightseeing tour and a trip to Ninh Bihn and Tam Coc. All 3 tours was very Well planned and Phong is an excellent tour guide and very pleasant and Fun to be with.
Phong also helped us out when we needed a car with a driver from Dalat to Whale Island, he arranged on a days notice from Hanoi, while we we’re in Dalat. He is very professionel.
We give our biggest recommendation to Phong and Novn Travel.
Phong also helped us out when we needed a car with a driver from Dalat to Whale Island, he arranged on a days notice from Hanoi, while we we’re in Dalat. He is very professionel.
We give our biggest recommendation to Phong and Novn Travel.
Written August 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear livh511,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,
Regards, Jason
Written July 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hui Yuan C
Singapore, Singapore23 contributions
May 2019 • Couples
This is my second time to Hanoi and I am so happy that Phong is my tour guide again! It was a last minute trip, Phong swiftly arranged everything for our 5D4N stay. We did not have to worry about a thing.
The detailed itinerary includes all we want to do - street food tour, day trip to Ninh Binh (boating, hiking and cycling), overnight stay in 5* cruise in Halong and Lan Ha Bay (kayaking, swimming,squid fishing, visiting floating house) and free time to explore Old Quater etc.
We especially love the street food tour, learning more from Phong as he shares his knowledge/stories of Vietnam and local food over many many many tasty food enjoyed by the locals in hidden/narrow alleys (beyond guidebooks) and covering the tourist attractions like Hoan kiem and St. Joseph's Cathedral.
The hotel we stayed in Old Qauarters is in a good location and comfortable. New 5* cruise with balcony to enjoy the beauty of Ha Long and Lan Ha bay!! In addition, prices are reasonable and fair. Airport transfer, meals, on-coach experience and outstanding personal service of the drivers and tour guides all combined to make this trip a very memorable one for us.
We will definitely keep on touch with Phong and highly recommend everyone to book with Novn Travel. This is because Phong is not only your friendly tour guide with in depth knowledge of the entire itinerary, he will also become your friend who cares for you and will surprise you with a little extra to make you always feel special, discover the very best of Hanoi and come back again :)
Thank you Phong and Novn Travel for the wonderful memories! This trip exceeded our expectations in every aspect!!
The detailed itinerary includes all we want to do - street food tour, day trip to Ninh Binh (boating, hiking and cycling), overnight stay in 5* cruise in Halong and Lan Ha Bay (kayaking, swimming,squid fishing, visiting floating house) and free time to explore Old Quater etc.
We especially love the street food tour, learning more from Phong as he shares his knowledge/stories of Vietnam and local food over many many many tasty food enjoyed by the locals in hidden/narrow alleys (beyond guidebooks) and covering the tourist attractions like Hoan kiem and St. Joseph's Cathedral.
The hotel we stayed in Old Qauarters is in a good location and comfortable. New 5* cruise with balcony to enjoy the beauty of Ha Long and Lan Ha bay!! In addition, prices are reasonable and fair. Airport transfer, meals, on-coach experience and outstanding personal service of the drivers and tour guides all combined to make this trip a very memorable one for us.
We will definitely keep on touch with Phong and highly recommend everyone to book with Novn Travel. This is because Phong is not only your friendly tour guide with in depth knowledge of the entire itinerary, he will also become your friend who cares for you and will surprise you with a little extra to make you always feel special, discover the very best of Hanoi and come back again :)
Thank you Phong and Novn Travel for the wonderful memories! This trip exceeded our expectations in every aspect!!
Written May 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Chan,
Thank you very much for your details of review and gave us the great feedback on Tripadvisor. It was so wonderful when we got your contact to mention that you would come back. With the 2nd trip in Vietnam, I am happy that you enjoyed all the activities including Street food tour, Ninh Binh day trip, Halong Bay with 5* Cruise and transfer services. Moreover, the hotel that we chose for you met your expectations. These comments made our days and gave us the big motivation in our jobs. We really liked what you said: "This trip exceeded our expectations in every aspect". This proved our slogan now: You Travel, We Care. Novn Travel - Not just a customer.
We wish you both to have more success and all the best to your future
Kind regards
Novn Travel Team
Written May 31, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hui Yuan C
Singapore, Singapore23 contributions
Jan 2016 • Friends
I had an amazing time at Ha Long Bay with the best guide- PHONG! Phong is very helpful, humorous and incredibly welcoming! It was obvious he loves his job! One of the highlights was visiting surprising cave (Sung Sot Cave) where Phong was always pointing out animals and things we could see in the limescale formations (some of which needed a lot of imagination)! He is also very informative of all the places we were passing and added his personal experience along the way.
At the start of the trip, I remembered I passed Phong my passport without realizing that I have kept some hidden cash (USD$ 200) inside, thankfully, Phong informed me!! He is very attentive and anticipated our needs. I could not be more thankful to have an awesome guide like Phong to introduce the natural beauty of Ha Long Bay and Hanoi to us. Thanks, Phong for a very memorable tour! :)
At the start of the trip, I remembered I passed Phong my passport without realizing that I have kept some hidden cash (USD$ 200) inside, thankfully, Phong informed me!! He is very attentive and anticipated our needs. I could not be more thankful to have an awesome guide like Phong to introduce the natural beauty of Ha Long Bay and Hanoi to us. Thanks, Phong for a very memorable tour! :)
Written December 5, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Day to you Hui Yuan C,
Thank you so much for your amazing review. Its lights up my day seeing our beloved guest would spend their time and effort to write us such a comprehensive review. This shows that we have done a great job. :)
Please do give us the pleasure to host you again in the near future
Best regards
Written December 5, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mare L
2 contributions
Dec 2015 • Friends
Aside from Halong Bay being gorgeous on its own, our experience was made so much more special with Phong as our tour guide. He was funny, engaging, kind and so much fun! He was knowledgeable and informative about the area and fun tid bits of information for our group. We had an amazing time on the cruise and the attention to detail was great! They made us feel so welcome and I can't wait to revisit them again!
Written October 26, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mare L!
Thank you very much for sharing your wonderful review following your visit
We are very proud of our staff, they are working hard to ensure that every guest has the most comfortable and memorable trip. so I am thrilled that our team's hospitality reached your requests. I will make sure that your lovely comment is shared with the team
I would also like to thank you for your kind words that you will recommend us to your friends and I look forward to welcoming you back in the near future
Thanks and best regards
Written October 27, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ann
8 contributions
Sep 2019 • Friends
Tour guide Phong is very good is guiding us with good explaination on the tour. He is very professional in taking photographs for us girls making sure photos taken is perfect. Only drawback I would say is Maison Hotel in Hanoi city which is very unhygenic (dunk of lizards on the towel and floor) and rundown (TV not plugged and flickering lights).
Overall of the trip is great.
Overall of the trip is great.
Written September 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ann,
Thank you for your nice words mentioning about Phong and the tour. And also thank you very much for your feedback of hotel in Hanoi. I must say sorry about your experience in the hotel in Hanoi. Actually as on our original itinerary, we chose another hotel for you. Then after we confirmed with them, there were not enough rooms for our group. That is why we need to explain for our group about that to find another option to replace. I am so sorry again for unexpected situations happening in your room. Even the other people in the group dont have complaints about this, but we really appreciated for your sharing so that we get our experiences for the next group. This happens only in your case, but i think we will not recommend this hotel for other future travellers. We also sent your feedback to the hotel manager, hopefully they will strictly revised this matter for their hotel better.
Once again, thank you very much for your feedback. We do appreciate that. We always want to hear both good sides and bad sides so that Novn Travel can provide the best services with reasonable prices for our clients
All the best to you
Jason
Written November 9, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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