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Dalat Trip

#29 of 139 Tours in Da Lat
Da Lat, Vietnam
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About Dalat Trip
Dalat Trip Jsc offers daily tour Da Lat Vietnam as well as Dalat travel guide, supporting for tourists and transport service in Da Lat city, Lam Dong. As leading tour company and travel agency in Dalat, local tour guides of Da Lat Trip Jsc always try our best to make your trip most memorable and impressive as possible.
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Hours Today: 9:00 AM - 6:00 PM
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Overview
Dalat City Highlights Tour was tailored for tourists have the short time in Dalat but still exploring whole Dalat from East to West, North to South of Dalat city.
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hilary p wrote a review Feb 2020
3 contributions
Having just returned from this tour I would like to say a big Thankyou to our careful driver and excellent guide.We have seen so much on this day trip and everything was so different.So much knowledge and good spoken English was given by our guide.Thanks once again and keep up the good work.
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Reeds-Away wrote a review Feb 2020
Bristol, United Kingdom20 contributions2 helpful votes
Our one day tour with our delightful and knowledgeable tour guide Khoi was superb. It was very varied and kept us engaged the whole day. From flower village to coffee plantation, seeing a menagerie of animals while tasting rice wine, learning the life cycle of the silk worm, visiting a Pagoda with a 54m serene lady buddha, as well as climbing down to see the Elephant Waterfall...Wow. Khoi was brilliant at gently keeping the group of 5 to time, there was a lot to see, but it didn't feel rushed at all. First class tour, highly recommended and great price.
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Date of experience: February 2020
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Response from PhongPlus, Public Relations Manager at Dalat Trip
Responded Feb 13, 2020
Thank you for your lovely words. Best Wishes to you & your family !!
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Kirsty L wrote a review Jan 2020
30 contributions9 helpful votes
I waited until leaving Vietnam before writing this review because the aggressive conduct of the owner and in the end our tour guide made me scared to post while they knew my hotel. Hopefully this tells you enough about the company to give them a wide berth. (On a side note: I found this thread which is similar to my experience, same company, 2010 but none of their reviews go this far back - do they keep folding and restarting when they are called out on their horrific behavior? https://www.tripadvisor.com/ShowTopic-g293922-i10679-k7138456-Beware_Dalat_Trip_Company-Da_Lat_Lam_Dong_Province.html) We booked the tea and coffee tour. We were informed this could only be done as a private tour and it would be $80 for two people. We have been travelling Vietnam and the price is extremely high but we figured this reflected the fact that we were going to see how all the most amazing (and expensive) things in the world are made - tea, coffee and wine. The itinerary was to stop at the French Quarter, a pagoda, Da Lat train station, tea plantation, tea factory, coffee plantation and weasal coffee farm, tiger waterfall and finally Da Lat winery. We were waiting for an hour past the time we were told for pick up which should of been an omen of things to come. When we could finally get in contact with the company, they informed us they had text to say they would be an hour late (we had informed them we could only use WhatsApp only because we had a Vietnamese data sim with no number attached). This was a little annoying but we put it down to an honest mix up and our guide and driver arrived soon after. After our first stop (the pagoda which was the only bit of the trip that went relatively smoothly), we were told that we would change the order of things to go to the tea factory first as the driver wanted to buy some tea and it closes on a Saturday. We spent half an hour in the pretty much empty tea factory learning nothing about the tea or production process and waiting for the driver to buy some tea. I asked our guide some questions that he could not answer and the summary of what he said about tea was "if you want it strong, you put lots in, if you want it weak, you put less".... I wish I was exaggerating but I am not and it gets a whole lot worse. We were disappointed that we hadn't been told the tea factory would be closed on a Saturday as we would not have gone on the tour. The guide then told us the Da Lat winery was also closed and so we would not be stopping there (the part I was most excited about!). Halfway through the tour, I asked when we were going to the waterfall. The guide said he did not realise we were meant to be going to the waterfall and asked me to show him the itinerary we had booked. We got this up on our phone and he nodded and said the road to the waterfall is very bad and it would be dangerous to go there so his boss had told him to take us to a flower farm instead. Again, we were disappointed but when given the driving standard in Vietnam, we decided it must be REALLY dangerous for him to say this and we didn't want to endanger lives. We asked given that the tea factory and winery were shut and the waterfall was too dangerous, we could go to some other attractions instead - we suggested some of the other waterfalls nearby (Datlanta and potentially elephant falls). He didn't reply immediately. Later, he said "between us" he could take us to the waterfalls but I couldn't tell his boss. He then proceeded to ask us for $50 to go there!!!!!!!! Obviously we refused as we felt he should take us for free given half the trip was closed. By this point we are understandably fuming and really not enjoying the trip. He told us Datlanta waterfall was too far to go (WE DROVE PAST THIS LATER IN THE TRIP AND HE POINTED OUT HOW CLOSE IT WAS!!!!!!!) and that entrance fees were expensive (again I asked him later and they were between 30,000vnd to 50,000vnd which is £1-£2 so no idea how he could even justify asking for $50 if it honestly was extra and he had actually taken us everywhere else we were meant to go). We stopped for lunch which we had to pay for (it was nice and cheap but we would expect this included when the tour cost so much!). Then we continued onto our final stop (so far we had seen the pagoda, tea plantation, empty tea factory and flower farm). The weasal coffee farm was the most horrific display of animal abuse I have ever accidentally spent money on. They do elephant rides, force elephants to eat coffee when they don't like it (which our guide was also strongly opposed to), ride ostriches, keep weasals in tiny little cages where they look so sad AND ROAST DOGS ON SPITS FOR ALL THEIR CUSTOMERS TO SEE. At this point, I am in tears and just want to go home. It has been the worst day and I most definitely do not want to pay such a ridiculous price for the pleasure of being upset all day and seeing absolutely nothing. Thankfully we had not paid so when we arrived back at our hotel we got out of the car and asked if we could have a discount because most of the attractions were closed. I was trying to be the bigger person and didn't mention the fact our guides knowledge was lacking and the animal abuse we had witnessed. I didn't want an argument and I thought no one would be able to argue that we should pay full price when we didn't see the tea factory operational, the waterfall or the winery. (Side note: these attractions even if open had no entrance fees so I still would of been fuming if I actually managed to do the full tour when you are paying so much). This ended in the owner screaming down the phone to me, the tour guide acting in a threatening maner and trying to get us back into the car so we could go to the office and me feeling really unsafe and uncomfortable. I didn't once raise my voice but of course I was shouted and the owner put the phone down on me saying "you see tea, you see coffee, there is no problem" without even giving me a chance to speak. The tour guide offered us 40,000vnd off the price (just over £1) which actually made me laugh and when we refused he grew more and more aggressive until I knew I was just going to have to pay. In the end he shouted that we could have 200,000vnd (about £8) which we were still no where near happy with given how awful the day had been but I was scared and just paid up. Please please don't make the same mistake as me and go with this awful company. It really is a tourist scam. We had a range of tours across Vietnam with lunch included and a very informative tour guides between £5 and £15 per person so we really really were extremely ripped off. They prey on western tourists who are used to paying prices like that for tours in other countries and have a snazzy website that makes they seem very legit but it is all a sham. For your safety, avoid!
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Date of experience: January 2020
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Response from PhongPlus, Guest Relations Manager at Dalat Trip
Responded Jan 17, 2020
Dear 66kirstyl, We are so sad to receive your bad experience of your trip. Please note that all bookings have been confirmed via our official email (contact@dalattrip.com) and sent to the email of customers. Please show us the proof of our confirming email, so that we can know that you are our real customers (because we have been not received any feedback email with above content). Noted: Some tour guides and hotels usually take nominal of Dalat Trip in order to do the tour for tourists. Best Wishes to you and your family.
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Ly-An Luz J wrote a review Jan 2020
2 contributions
Great tour guide and great tour agency. We learned a lot and enjoyed our trip to Dalat. Till next time.
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Date of experience: December 2019
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Response from PhongPlus, Public Relations Manager at Dalat Trip
Responded Jan 2, 2020
Thank your review, Happy New Year !!!!
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daoruiensi wrote a review Aug 2019
Singapore10 contributions3 helpful votes
My friends and I hired Quy Hua Dinh to bring us around for a customized tour in Dalat. Not only was he friendly and obliging, he was a safe driver. He was flexible with our programme, able to adjust the timing as well as know when to avoid the crowd of tourists. He also speaks good English. We have an enjoyable tour in Dalat, thanks to Duy! His email is dinhquydalat73@gmail.com
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Date of experience: July 2019
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Response from PhongPlus, Guest Relations Manager at Dalat Trip
Responded Aug 6, 2019
Thank for your review, daoruiensi, Best Wishes to you.
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