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Powersnorkel South East Asia ‑ CLOSED

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Phuket, Thailand
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Powersnorkel South East Asia
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Renuka S wrote a review Aug 2018
Sydney, New South Wales, Australia12 contributions
+1
Trip to south east Asia ... best ever trip with rest time. Very relaxing. Those who haven’t been to South east Asia...do plan in future trip.
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Date of experience: January 2018
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Liz A wrote a review Jan 2016
Bergerac City, France43 contributions17 helpful votes
We booked & paid for a roundtrip transfer from Krabi airport to our hotel, they did not turn up. After waiting for 30 minutes in the heat, I phoned the office to be greeted by someone who was far from apologetic & struggling with her English, she told me to phone back I said no it would cost me a fortune so she sent a text saying someone would arrive in 5-10 minutes, we waited again & still nobody showed so I sent a text saying we would wait 10 more minutes, no response from them & no driver so we had no option but to get a taxi. In total we probably waited for more than an hour! I sent an email to Steve ( contact on my documents) he hasn' t responded and another one to the other contact I was given no response either so it looks like we'll have to dig into our pockets again for a return taxi as we are due to leave at 3.40am! When are Expedia going to do something about this company ie DROP THEM!!!
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Date of experience: January 2016
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Cascel B wrote a review Jan 2016
Sydney, Australia27 contributions11 helpful votes
We booked through these guys, using Expedia. Will use someone else next on further visits. After arriving to the insanity that is Phuket airport (which is why we used a private company rather than taxis) we found our contact at the front. We were told to stand and wait, 30 mins later after the driver and his mate sitting their laughing, we were loaded into a mini bus taxi and not the sedan we paid for. We could have done that ourselves and cheaper. No explanation or apology. Use someone else.
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Date of experience: December 2015
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Wendyalice wrote a review Aug 2015
Blackpool, United Kingdom151 contributions87 helpful votes
Booked through Expedia return transfer to airport. Fantastic they were there on time to pick us up at airport and again on time for the return trip. The drivers were very nice and very safe drivers. Thank you to both drivers sorry I didn't give the return driver a tip, I could not get to my purse as it was in the boot of the car.
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Date of experience: August 2015
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Heeyoungee wrote a review Apr 2015
San Jose, California4 contributions5 helpful votes
This place deserves 0 stars. We booked and paid for our round trip private transportation through Expedia and this tour company did not show up at the airport to pick us up. We waited an hour and tried to call both the numbers on the confirmation but nobody picked up and it's an automated message in Thai. I have tried to contact the company by email atleast 10 times. No answer or contact from them. I contacted Expedia and I was told these kind of things happen and they need to research the situation to see if I could get my money back!!!?? It was the worst case scenario. I was stranded at the airport with no choice but to get into a random taxi with my toddler. Not to mention being ripped off by the pricing, but again had no choice but to pay again. Expedia is not being helpful either. I should have read the previous reviews before booking. If you do decide to book with this company, good luck to you if they show up...I wish I would have read the previous emails before booking here. I hope this happens to nobody else.
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Date of experience: April 2015
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