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Bad mood since the first minute. We rent a cabana, the cashier asked us to walk there ourselves and said someone would open it for us. Two calls to the operator to ask for help, then someone showed up and asked impolitely for the slip. Once she got it, then she sent someone else to unlock. Totally 5 people involved, we have to wait for 35 minutes ... And the stupid thing is no one ever said sorry, not a word. Until I asked to see the manager, and yes she said sorry. Still my day was ruined. It supposed to be a good holiday. The park itself is large but comparing with waterbom bali, that one is a lot better, especially for the play and pace. Staffs here are not well-trained and lack of service-minded. For example: while we were waiting, we asked one staff at the pool to walkie talkie someone, he said: couldn't help - no walkie talkie -- LOL. Another staff said she is part-time. The shower area is so dirty. The cabana is not comfort and full of dust - we have to clean it ourselves. The food are terrible, we tried few things like BBQ -- so cold! One time experience -- and would be the last time.…
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Date of experience: September 2020
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Responded Sep 5, 2020
Dear steammilk, Thank you for your feedback. Your words will be given the greatest importance and necessary actions will be taken. We are really sorry for failing to provide you with a great service which we actually do on daily basis. We promise if you visit us again you will feel that the previous failure was just an aberration. Warmest regards, Ramayana Water Park
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really recommend the boomerango. it was very fun. the waterpark itself is very huge i really like it
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Date of experience: August 2020
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Responded Aug 18, 2020
Dear jantheswagger, Thank you for your supportive review. It is great to know you liked everything in our water park. We will continue working to be the favorite holiday place of water park lovers. Looking forward to your next visit :) Warmest regards, Ramayana Water Park
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This is an excellent water park and spread out over such a vast area. It's been difficult times for everyone due to the virus recently and Ramayana have offered vast discounts and promotions to residents of Thailand to make it much, much more affordable. Go and support this great tourist attraction that we all need from time to time. The aqualoop ride is just the best thrill you'll ever get!…
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Date of experience: August 2020
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Responded Aug 7, 2020
Dear Mark S, Thank you for your supportive review. It is great to know you had a great time. We will continue working to be the favorite holiday place of water park lovers. Looking forward to your next visit :) Warmest regards, Ramayana Water Park
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My wife and I went here at the weekend and had a great time. We have visited all of the other major waterparks in Thailand and found Ramayana to be the best overall. The entrance procedure was a little chaotic; especially loading the wristband with credit - but we put that down to the covid precautions and maybe being a little understaffed. That done with, the day just got better and better. We loved the tropical environment (fantastic landscaping) , theme and view of the mountains. The park had many thoughtful design features, facilities and amusements. We were impressed by the variety of slides; from daredevil scary to child friendly. It was a holiday long-weekend but the queues were never too long. It had the best lazy river we've experienced with a slide to start, waterfalls and an exciting wave section. There was a good choice of foods (Thai and international) at normal theme park sorts of prices. We enjoyed an afternoon drink at the swim up bar too. The more we looked around and played on the slides, the more we were impressed - this park has plenty of space, shade, chairs / sunbeds and something for everyone. We left happy and completely satisfied with the day. Well worth the entrance fee and 30 minute drive from central Pattaya. …
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Date of experience: July 2020
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Responded Aug 8, 2020
Dear Angus H, Thank you for your detailed review. It is always interesting to read what our guests think about us. Here you rated us the best in Thailand, which is really nice to be reminded:) Definitely your kind words will give us motivation for further development as well as direct thrill loving people to our place. We sincerely hope you will have a chance to repeat this great experience. Warmest regards, Ramayana Water Park
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Very over priced. Food was possibly the worst I have had on my entire trip. Staff were unfriendly and the water slides looked old and poorly maintained. other than that, perfect.
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Date of experience: July 2019
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Responded Jul 1, 2020
Dear drew328, We always welcome feedback. However this time we feel that it is necessarily to ensure that the comments are really about Ramayana Water Park. The fact that our water park is the newest and best maintained water park in Thailand, which can be supported by countless reviews in Tripadvisor, made us feel that there may be a mistake and the comments must be referred to another water park. It would be great to receive your confirmation. Thank you in advance. We always work to meet all expectations of our guests. Our goal is to be the favourite holiday place of water park lovers. Warmest regards, Ramayana Water Park
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