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I’ve been here several times as much as I have time and have money haha I love massage tho and here is the one of my favorite, the therapists here they have an experience so for me the massage was excellent but don’t know you should make you own experience, by the way I just bought VIP member to get 50% off for every massage and all the packages🤩🤩 …
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Date of experience: February 2021
Helpful
The service was not worth the value we paid & they used our photo for promotion without our permission. I wld strongly requested them to remove it ASAP.
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Date of experience: October 2019
Helpful
My wife and I decided to finish our time in Chiang Mai with a more expensive and what we thought would be a better quality massage. We paid for a 4 handed massage each which totaled 4400 baht. The massage itself was average, but what ruined it for us was the constant talking and laughing of the women massaging us. It made it nearly impossible to relax. Most of our 300-400 baht massages were better and more relaxing. Perhaps their regular massages are better, but I would skip the 4 handed massage here. The quality does not match the prices. Live and learn!…
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Date of experience: March 2019
Helpful
Response from Masumi_Spa2014, Manager at Masumi Spa Chiangmai
Responded Feb 10, 2020
Dear Customer we really sorry about what happened with your spa experience. It was unacceptable and will never happen again. Going forward, we will have training process to make sure our massage therapists can better and not talking while massaging. Again, we are very sorry for the inconvenience. please contact customer support for any further concerns you might have – our customer service agents are always very happy to help. sincerely, Veerat Suwan
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+1
I availed the Healthy relaxing spa package and I can say its totally worth the money! The place is beautiful and relaxing. They also offered a pickup and drop off to and from the hotel im staying. Service was excellent and very professional. Highly recommended! Its the best massage spa Ive ever had and will definitely come back for more!…
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Date of experience: January 2019
Helpful
Response from Masumi_Spa2014, Manager at Masumi Spa Chiangmai
Responded Feb 10, 2020
Dear Customer Thank you so much for your comment. We will wait for your comming again. Thank you
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The spa is very beautiful and cozy with polite and helpful staff. Unfortunately the "Beauty beginning package" was a big disappointment. The scrubb very rough and 1 hour is way too much. My partner was in a lot of pain but she just kept scrubbing in such a fast speed he wanted to scream. He said after that it was the worst money spent and he never want to go to a spa again, this was his first visit ever.. My therapist was much more calm and worked in a comfortable paste. Important for all staff to remember that you're treating people and not wood.. The aroma massage was good and I could tell that my therapist knew her anatomy, but I go to a spa to calm down and relax my mind and that's hard when the therapists keep talking and laughing with eachother almost the whole session, it felt unprofessional and a bit annoying unfortunately. I'd expect more from such an establishment. The facial was really not up to standard and was more or less half an hour doing circles with sticky creams and then over 20min laying in a mud mask, my partner was ready to get up and leave several times. I missed a proper face massage and a firm hand, the head and back massage after was great tho. Been working as a skin and massage therapist over 10 years myself and hate to complain but it was really not a good experience. The day after the spa we both woke up with big pimples on both backs and in the face which tells me the products are probably of questionable quality. Really sad about the experience and would not recommend this particular treatment package, but have heard and read good things about other ones at The Masumi Spa. Just giving feedback so the spa can offer even better service to other costumers in the future and wish you the best of luck!…
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Date of experience: August 2018
Helpful
Response from Masumi_Spa2014, Manager at Masumi Spa Chiangmai
Responded Feb 8, 2020
Dear Customer, We truly appreciate your comments and we are very sorry to hear that you got the bad experienced from our service. we will improve all your suggestion as following, staff training for better service, improve new process of facial product and service and etc. we would like to give a good experience to all customer so we appreciate your helpful suggestions so much. we happy to hear all the suggestion and improve for better service. If you have any further suggestions for changes, please let us know. kind regard, Miss Veerat Suwan sale and Marketing Manager
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