CHI, The Spa at Shangri-La Hotel, Chiang Mai

CHI, The Spa at Shangri-La Hotel, Chiang Mai

CHI, The Spa at Shangri-La Hotel, Chiang Mai
4.5
About
CHI, The Spa, at Shangri-La Hotel, Chiang Mai, is nestled within the beautifully landscaped gardens of the hotel, surrounded by a tranquil lotus pond. CHI has nine spacious en-suite villas and a yoga pavilion. The spa's treatment menu includes selections of Thai herbal and flower-based treatments. These treatments have their origins in local customs of the ancient kingdom of Lanna.
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4.5
4.5 of 5 bubbles29 reviews
Excellent
22
Very good
1
Average
2
Poor
2
Terrible
2

ZT展霆 S
2 contributions
5.0 of 5 bubbles
May 2023 • Friends
Relaxing & rejuvenating experience for the mind, body & spirit. Serene environment with delicate architectural designs that infuse energy elements to cleanse the mind, body & spirit. Skillful masseuse to relax your aching body.
Written May 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Curiosity824777
19 contributions
5.0 of 5 bubbles
Nov 2019
Let's be real here- massages in Chiang Mai are cheap. You can pay $4 at the night market for a full body massage- but how relaxing can that really be when tons of people staring at you (unless you like that)? Also there are lots of nice place that are private and we visited a few- I highly recommend Iris not far from Chi. But Chi is next level- I didn't plan on it but went twice, once for a full body massage for myself and again with my husband for a polish, massage and facial for $150 each. Now some people would say- that crazy. But taking into consideration that I am from NYC and one of these services alone can be $150- we felt like royalty. And that is exactly how you are treated. From the moment you want in, you have their full attention. Yo are shown a menu of services to choose from, tea and time. The lobby is lovely very zen with a water feature. You have your own private hut with shower and changing room. THE MASSAGE TABELS ARE HEATED!!! As someone who is always cold- this was the best thing!! I was so happy (also why I love Chiang Mai- the heat makes me happy). Once done you can relax in an open area with a stream running through. The whole experience is 5-star. It's not cheap- but it's 100% worth it.
Written December 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

barrymacm
boston15 contributions
5.0 of 5 bubbles
Mar 2016 • Couples
My wife and I booked the hotel's honeymoon package which included a 60 minute Thai massage each which we scheduled our treatment for our first day.

Walking into the spa's lobby was more of a wow than walking into the hotel. The facilities were luxurious and tranquil, staff were attentive, and the therapists were amazing.

I would highly recommend a treatment here for a special occasion or a personal splurge.
Written March 15, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Barrymacm, Where do we begin to thank you for such a wondrous review? We are so thankful and pleased that you had such a memorable and standout experience with us and we would be more than pleased to welcome you back at our spa. Highly appreciate for your patronage and review us via TripAdvisor with a five star rating. We hope upon your return to Chiang Mai, we will have the pleasure of serving you and your wife again. Yours sincerely,
Written March 16, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

karenthevn
Kuala Lumpur, Malaysia220 contributions
2.0 of 5 bubbles
Apr 2023 • Couples
Went for a couples treatment thinking the hotel spa would be a good standard so worth the extra fee for the experience.

The Deep Tissue massage was great husband was very happy with his treatment.

Unfortunately the treatment advertised as Relaxing Hot Herbal Compress was a cold oil massage with 10 minutes of heat pack’s applied to my upper back at the start of the treatment, certainly didn’t leave my circulation improved. I’d highly advise that this treatment is not worth considering.
Written April 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

IngoTravels
Dhahran, Saudi Arabia67 contributions
2.0 of 5 bubbles
Dec 2018 • Couples
Well, on our 4th day in Chiangmai we wanted to treat ourselves to a quality Spa with a quality massage and have a great atmosphere! We almost made it, a wonderful 90 min massage, here comes the flop..... we were rushed off to our change room after the massage!! First time in 20 years I had my masseuse help me put on my robe while still on the bed and then told no shower and that they had other guess coming! We asked for a shower to remove oils and finish the relaxing process that we paid very expensive rates for Chiangmai! We were allowed a 3 min shower together to shorten the time they DIDN’T ALLOW when we booked. I can not stress that this is not how a top quality Spa is to operate!

Turns out there are plenty of high end Spa’s in Chiangmai that will give you better and professional services! I would think hard if booking here!

On top of insult they offered a discount and after getting to front lobby to find out we were just offered a promo that was going on anyway! This was not disclosed during the original booking! Again, I would think long and hard to trust the staff here at this Spa!
Written December 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Leli G
5 contributions
1.0 of 5 bubbles
Feb 2017 • Family
I do not recommend Chi Spa. First of all, you can get a better massage for less outside the Hotel. The masseuse who massaged me was lazy, I told her that I wanted hand pressure and not too much finger pressure and then she was inconsistent. She would keep a soft pressure and then hard all of a sudden. Then again and again. She barely massaged my feet and legs. She was focused more on my back bones rather than my muscles. When she sprayed the oil, I got some on my face. Very Rude! My mother who got a more expensive massage didn't get what she paid for. They do not go over the 1 hour massage; when they say 1 hour, YOU get 1 hour including the feet washing. We got a really great massage at "Let's Relax" and the ladies there will actually treat you better! We complained to the Hotel and they addressed the issue immediately and offered us a complimentary big van ride to the airport on our last day. We preferred that than a partial refund.
Written February 22, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Leli G, Thank you for your feedback and for taking the time to share your experience with us. Your feedback is important in ensuring that greater attention and improvement are immediately looked into where needed. Look forward to welcoming you back again whereby we can present an improved profile of services. Yours sincerely, Nuttaya W. Spa Manager
Written March 22, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shwu Yian G
5324706 contributions
5.0 of 5 bubbles
May 2023 • Friends
Peaceful environment... calm ambience. Staff are friendly and massage is good. Recommend! The service is professional.
Written May 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ON
3 contributions
1.0 of 5 bubbles
Dec 2018 • Couples
First off, we were rushed off after our massage and only reluctantly allowed to take a shower after the massage. Still rushed mind you. When we complained, given slight discount but discount was actually a promotion we were not told abt wen we booked. We found out later abt the promotion. Quite the big fraud in Chiang Mai.
Written December 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mimir03
Thailand24 contributions
4.0 of 5 bubbles
Jan 2017 • Solo
I live in Chiang Mai so I'm always on the lookout for spa specials. Yesterday I had the combination Coconut Body Scrub and Thai massage at Chi Spa. The spa itself is quite beautiful and tastefully decorated to provide maximum relaxation. Each customer has their own changing room/shower and treatment room. The treatment itself was very relaxing. The only quibble I had was with the temperature of the rooms. I noticed right away that the changing room was chilly. My mistake was not mentioning that right away. Same with the treatment room. When I asked that the room be made warmer, I was told that the individual rooms did not have their own remote controls. In other words, there was nothing the masseuse could do about it. When it was time for me to shower off the body scrub, she did turn off the AC in the shower room, which helped. I ended up with 3 thick towels on me in the treatment room. Normally in Chiang Mai I prefer all the AC I can get, but this was a little too cold for me. Having said that, I'd still go back because everything else about the treatment was so good.
Written January 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for posting your feedback via TripAdvisor. It is so nice to know that we have created a relaxing moments for your spa retreat with us. We really appreciate your kind compliments on our service and staff, rest assured that we will surely pass your kind words to our staff accordingly. And I will immediately take the response to your feed back for Treatment room Temperature. Thank you once again for your support. Hopefully we will have a chance to welcoming you back again one day soon. Yours sincerely, Nuttaya W. Chi spa Manager
Written January 25, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JumpJet35
Coppell, TX15 contributions
5.0 of 5 bubbles
Dec 2016 • Family
We like it so much my wife and I went twice to Chi the Spa during our stay at the Shangri La and returned to the spa during our layover in Chiang Mai. This is in spite of the countless number of spas available in town.
Each treatment room is a small "Villa" of its own with a courtyard, a changing room with shower and toilet, and a separate treatment room complete with outdoor bath tub and shower. Utter privacy.
The spa menu is not overwhelming but comprehensive enough to offer just about any treatment you want. The therapists are well trained and will spoil you. You're offered a tea (hot or cold) and a Thai cracker after your treatment.
The spa manager (Ms Nuttaya) and the receptionist (Ms Tip) will make you feel like family. We can't wait to go back.
Written December 30, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much. Where do we begin to thank you for such a wondrous review? We are so thankful and pleased that you had such a memorable and standout experience with us and we would be more than pleased to welcome you back at our spa. Highly appreciate for your patronage and review us via TripAdvisor with a five star rating. We could not make it without the strongest support from customer like yours! We hope upon your return to Chiang Mai, we will have the pleasure of serving you again, should the opportunity arise, please do let us know. We will specially look after your visit. Yours sincerely, Nuttaya W. Spa Manager
Written March 22, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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