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Big Bike Tours
Big Bike Tours
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12:00 AM - 11:59 PM
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12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
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Thursday
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Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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About
Big Bike Tours as the leading Motorcycle Tour Company in Thailand & Southeast Asia offers the finest guided and most exhilarating authentic motorbike touring holidays and motorcycle tours in Thailand, Laos, Myanmar, Cambodia, Vietnam & Tibet (China). Big Bike Tours is based in Chiang Mai, Thailand – where all our motorbike excursions begin. We have been riding the scenic routes in Thailand and all over Southeast Asia for over 15 years, and have been providing guided tours since 2009. If you love to ride, but hitting up the standard tourist spots simply isn’t your style – book an Asian motorbike tour with Big Bike Tours today!
Chiang Mai, Thailand
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Travelers' Choice
2024
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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510 reviews
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annetanne2016
Perth, Australia30 contributions
May 2020
My partner and two of his friends were booked to go on the tour in May. Due to the Covid 19 Virus, this had to be cancelled. Not only were Big Bike Tours understanding but they refunded the money back to the bank accounts withing 24 hours of requesting. No problems no hassles no hidden fees.
Now if only Flight Centre were so professional, they told us to get in touch with Air Asia, even though we had booked through Flight Centre. Naturally Air Asia told us they cannot refund as we didn't book direct with them but we had to go through Flight Centre. Been battered about between Flight Centre and Air Asia for weeks. Would have liked to book through Flight Centre but their performance so far has been abysmal.
Good on you Big Bike Tours, the guys will book when it is safe to travel. Thank you.
Now if only Flight Centre were so professional, they told us to get in touch with Air Asia, even though we had booked through Flight Centre. Naturally Air Asia told us they cannot refund as we didn't book direct with them but we had to go through Flight Centre. Been battered about between Flight Centre and Air Asia for weeks. Would have liked to book through Flight Centre but their performance so far has been abysmal.
Good on you Big Bike Tours, the guys will book when it is safe to travel. Thank you.
Written May 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Big Bike Tours thank you for your review on our TripAdvisor page. We were glad to have you on our tour and happy that you had a great moment with us. We wish you all the best for your future. We hope to see you again for new adventures.
Written January 6, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pete
1 contribution
Mar 2020
This wasn't a tour, this was an adventure!
With the virus hot on our heels we had to cut short our time in Phnom Pehn and only just got back through the border with hours to spare.
There was no point in going back to Pattaya as that had now shut up shop and the Moto GP had been cancelled also.
It was decided to ride up to Chiang Mai and after a 680km ride into the setting sun we arrived and spent the rest of the adventure riding on some of the best roads in the world.
Even though so many things changed without warning Kay and Noah still managed to deliver a tour to remember.
All you need to do is sit on the bike and ride. Everything else is done for you.
If you want a tour with great accomodation, amazing food, a party atmosphere, brilliant roads and scenery with a group of like minded people then this is definately a tour for you.
This is the second time I have been with BBT. The first was a 10 Day Discover Thailand tour which I also highly recommend.
Looking forward to the third!
With the virus hot on our heels we had to cut short our time in Phnom Pehn and only just got back through the border with hours to spare.
There was no point in going back to Pattaya as that had now shut up shop and the Moto GP had been cancelled also.
It was decided to ride up to Chiang Mai and after a 680km ride into the setting sun we arrived and spent the rest of the adventure riding on some of the best roads in the world.
Even though so many things changed without warning Kay and Noah still managed to deliver a tour to remember.
All you need to do is sit on the bike and ride. Everything else is done for you.
If you want a tour with great accomodation, amazing food, a party atmosphere, brilliant roads and scenery with a group of like minded people then this is definately a tour for you.
This is the second time I have been with BBT. The first was a 10 Day Discover Thailand tour which I also highly recommend.
Looking forward to the third!
Written April 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for such a great review. We always try to giving everyone a great experience so we're glad you enjoyed it. We look forward to riding with you again, Thanks again. Stay well and ride safe.
Written January 6, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wickoskill
Perth, Australia13 contributions
Dec 2023 • Friends
Our group was made up of 9 friends. Started at 3 and grew to 9. The 10 day ride from Chiang Mai saw amazing roads, mountains, eating establishments and hotels. No issues with all those. Our bikes were Honda CB500X, Kawasaki 650 Versys, BMW 800 GS, BMW 800F. Our bikes were well prepared and the few issues were sorted quickly. Plenty of water was available at all times and all fuel stops well organised.
The following feedback is to assist in improving what already is a well oiled organisation.
1. Our guide's English was not clear at times.
2. Our guide lead rider lost a few of us at times by not stopping and waiting at critical turning intersections. An instruction to the lead rider to have a tail end "Charlie" to wait at turn offs to ensure all riders follow the route would be beneficial.
3. Our Nan 2 day stop was upset by having to book a hotel out of the town as BBT failed to prebook early enough to ensure a booking of their chosen hotel in the town.
4. The back up vehicle should have a tyre repair kit on board. A screw was picked up on one bike and that tyre had to be sent off for repair.
5. Our guide missed the sleeping Budda, the opium museum and the bamboo bridge.
The holiday is a riding holiday for motorcyclists and as such we all enjoyed the overall experience and this will always be a trip we will recommend to all who wish to ride northern Thailand!
The following feedback is to assist in improving what already is a well oiled organisation.
1. Our guide's English was not clear at times.
2. Our guide lead rider lost a few of us at times by not stopping and waiting at critical turning intersections. An instruction to the lead rider to have a tail end "Charlie" to wait at turn offs to ensure all riders follow the route would be beneficial.
3. Our Nan 2 day stop was upset by having to book a hotel out of the town as BBT failed to prebook early enough to ensure a booking of their chosen hotel in the town.
4. The back up vehicle should have a tyre repair kit on board. A screw was picked up on one bike and that tyre had to be sent off for repair.
5. Our guide missed the sleeping Budda, the opium museum and the bamboo bridge.
The holiday is a riding holiday for motorcyclists and as such we all enjoyed the overall experience and this will always be a trip we will recommend to all who wish to ride northern Thailand!
Written January 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you sincerely for your invaluable feedback. Your insights are greatly appreciated as they guide our efforts toward improvement. I plan to engage my team in a discussion to address the issues and understand the reasons behind the missed activities.
I'd like to highlight that our tour guide, Koppi, was relatively new, having conducted only his second tour. In the future, we'll ensure better communication beforehand to offer him the opportunity to learn and grow, recognizing that everyone starts somewhere. He is dedicated to improving and will undoubtedly refine his skills with each tour. As a company continuously evolving in our industry, securing excellent tour guides is a challenge we're diligently working on. While this doesn't excuse any lapses, your understanding is immensely appreciated.
Koppi is committed to continuous improvement, and we're confident that future tours will showcase his progress, minimizing any mishaps such as losing customers at intersections.
Wishing you a joyful new year! We hope for the chance to regain your trust and welcome you on our other tours in the near future.
Written January 3, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris M
4 contributions
Apr 2024 • Friends
I went on the Thailand, Loas, China, Tibet trip this year, following a 12 day Thailand trip last year with Pong. The good bits were the scenery once you arrived in Tibet and the roads, the people of Laos were amazing and Mr Bing our Chinese's guide and fixer was incredibly professional and attentive.
Accommodation on the whole was good and food was ok.
The bad bits were the bikes, on our first stop from the hotel a Versys arrived with its entire brake assembly hanging off, that's just 15km from the hotel. Out of the 9 bikes supplied by BBT for our group 4 of them had issues from the start, even the guides bike broke down repeatedly. My bike had a slipping clutch on day one, other bikes had no 4th or 6th gears, no ABS, no front brake... these were bikes that we drove from the hotel.
On day two my bike experienced a catastrophic failure of its clutch and was not rideable, other bikes had radiator failures and again the reoccurring ABS. My replacement bike was being ridden out to me so as a result I had to drive the support truck through Laos with zero guidance or instruction as to where we were going, I drove for 1 1/2 hours before seeing our group pulled over having some food. My replacement bike was Kays BMW GS 800. This bike had no front suspension at all, I could push the forks from the top to the metal at the bottom while parked. (once I returned the bike at the end of the trip after fighting it around mountain passes for 17 days I was told by Kay that he had ridden the bike that morning and there was nothing wrong with it 'B******t)
We were delayed almost every day by breakdown and mechanical issues with the bikes. Also there was no spares or adequate tools to undertake anything but the smallest of repairs, apparently they were left behind by accident....
BBT need better bikes, the bikes we all rode were old with hard lives on tough terrain, there was no maintenance prior to our departure and when you consider we were riding 4500km over 4600m mountain passes for 17 days that is terrifying.
Also there was no mention of the fact that BBT do not insure riders out of Thailand until you sign the contract in the hotel, again terrifying.
I have been home now for 5 days and I did have the trip of a lifetime but a little less adventure and a bit more consistency would have been nice.
Big Bike Tours you know you need better bikes, charging an 'Upgrade' price for a GS 800 with 90km on it and damaged forks is not an Upgrade. I am not the first and I wont be the last, this kind of service ruins businesses, a bad word whispered travels a thousand miles.
I wish you luck in the future but I will not be booking again with you.
Accommodation on the whole was good and food was ok.
The bad bits were the bikes, on our first stop from the hotel a Versys arrived with its entire brake assembly hanging off, that's just 15km from the hotel. Out of the 9 bikes supplied by BBT for our group 4 of them had issues from the start, even the guides bike broke down repeatedly. My bike had a slipping clutch on day one, other bikes had no 4th or 6th gears, no ABS, no front brake... these were bikes that we drove from the hotel.
On day two my bike experienced a catastrophic failure of its clutch and was not rideable, other bikes had radiator failures and again the reoccurring ABS. My replacement bike was being ridden out to me so as a result I had to drive the support truck through Laos with zero guidance or instruction as to where we were going, I drove for 1 1/2 hours before seeing our group pulled over having some food. My replacement bike was Kays BMW GS 800. This bike had no front suspension at all, I could push the forks from the top to the metal at the bottom while parked. (once I returned the bike at the end of the trip after fighting it around mountain passes for 17 days I was told by Kay that he had ridden the bike that morning and there was nothing wrong with it 'B******t)
We were delayed almost every day by breakdown and mechanical issues with the bikes. Also there was no spares or adequate tools to undertake anything but the smallest of repairs, apparently they were left behind by accident....
BBT need better bikes, the bikes we all rode were old with hard lives on tough terrain, there was no maintenance prior to our departure and when you consider we were riding 4500km over 4600m mountain passes for 17 days that is terrifying.
Also there was no mention of the fact that BBT do not insure riders out of Thailand until you sign the contract in the hotel, again terrifying.
I have been home now for 5 days and I did have the trip of a lifetime but a little less adventure and a bit more consistency would have been nice.
Big Bike Tours you know you need better bikes, charging an 'Upgrade' price for a GS 800 with 90km on it and damaged forks is not an Upgrade. I am not the first and I wont be the last, this kind of service ruins businesses, a bad word whispered travels a thousand miles.
I wish you luck in the future but I will not be booking again with you.
Written May 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We observed that you recently submitted a negative review regarding our family business. We extend our sincere apologies for the inconvenience you encountered. As you might recall, we convened a comprehensive meeting with all participants the day following the tour in Chiang Mai, during which we meticulously addressed each concern you raised.
It is perplexing to see this review after our exhaustive discussion. While we respect your perspective and value your feedback, it is worth noting that your demeanor and frequent complaints about minor issues created a challenging atmosphere for both our staff and other guests. Despite our divergent views on the experiences, we remain committed to enhancing our services and ensuring exemplary experiences for our patrons. Your comments are instrumental in that pursuit.
First, we're pleased to know that you enjoyed the beautiful scenery in Tibet, the amazing people of Laos, and the professionalism and attentiveness of Big Bike Tours, especially your tour guide and co-owner Chao. We're also glad that the accommodation and food met your expectations.
We deeply regret the mechanical issues you experienced with the bikes. Safety and reliability are paramount to us.
However, the situation you described in your review was not as dramatic as it sounded. While I don't want to question anyone's account, it doesn't fully align with the reality. There were no brake failures on any motorcycles during the tour. Fact! Your motorbike had an ABS light that intermittently turned on and off, which the mechanic determined was due to a traction control sensor issue and a burning clutch, though the cause of the burning clutch remains unknown. Additionally, there was a gear problem on your friend's Kawasaki Versys on the first day of the tour.
Nevertheless, we promptly replaced your motorcycle on the first day and efficiently handled all the necessary paperwork for border crossings and customs registrations, including all permits for Laos, China, and Tibet. It was agreed that you would drive the service truck in Laos for 80 kilometers from the Thailand border at Chiang Khong to the hotel in Luang Namtha for the first night, allowing the mechanic to ride your replacement bike to the hotel later this evening.
Despite our efforts to swiftly and professionally address the situation, it seems that you remained dissatisfied with the replacement motorcycle. It's possible that this dissatisfaction stemmed from a combination of factors, including perhaps a negative outlook, and, potentially, nightly drinking habits. It seems that no motorcycle in the world would satisfy you. We reiterate that there were no issues with Kay’s private motorcycle. Not a single problem!
After your tour concluded, we changed the tires and oil on this motorcycle. Seven days later, it was back on the road for a 30-day Indochina Tour, ridden by the president of a German BMW motorcycle club. Unsurprisingly, there were no issues with this bike. You can follow this tour and see your former motorcycle in action on our Facebook and Instagram channels.
Anyhow, we are currently reviewing our bike maintenance protocols to ensure that all vehicles are thoroughly inspected and serviced before any tour. Your feedback has highlighted areas that need improvement, and we are committed to addressing these issues promptly. This includes ensuring that spare parts and adequate tools are always available and that all bikes are in top condition before they leave our garage.
Regarding the lack of insurance information and the upgrade charges, we understand your frustration and are revising our communication to make sure all important details are clear and transparent before the booking is finalized.
I understand the importance of maintaining a positive image for our business, especially given the impact of online reviews. Up until now, we have been fortunate to receive overwhelmingly positive feedback, with nearly 500 five-star reviews on TripAdvisor. Your review is the first of its kind, and I am eager to rectify any shortcomings you experienced to ensure our continued success.
We are grateful that you still found aspects of the trip enjoyable. I encourage you to consider booking with another motorcycle tour company in the future, especially our new Philippines Tour, which you were interested in, as they may offer experiences that better suit your preferences while ensuring everyone's enjoyment. Your feedback is invaluable to us, and we are committed to continuously enhancing our offerings to provide exceptional experiences for all our travelers. Thank you once again for sharing your thoughts.
Written June 11, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andre' V
Pattaya, Thailand2 contributions
Dec 2020
I just finished a 5 day 4 night tour of Northern Thailand.
My bike was a Versays 650..plenty of grunt and very comfortable. It had been 20 something years since I had been on a big bike and it took a day to feel comfortable riding a big bike again.
The tour leaders Kay and Noah understood this and the more experienced quicker guys went out front and those of us that went at a more sedate pace always had someone following us up. With stops usually after an hours riding the pace ended up being comfortable for me.
They have a saying RIDE AT YOUR OWN PACE. So providing you are reasonably competent on a large manual bike the tour should pose no problems.
The bikes were well maintained we had no breakdowns accidents drops or issues over the 5 days and 1358 kilometres. Trip was well organised and we had a lot of fun at night with a few drinks and great meals.
The trip was a bit more of an adventure than I was expecting and I felt personally challenged to extend my riding abilities and getting a little outside my comfort zone on nice sweeping bends or twisting corners was good thing and added to the whole experience.
If you're considering a trip look at it as a complete experience..seeing different places eating varied meals meeting like minded guys and riding a big bike on what had to be for me the best riding roads I have ever been on.
My bike was a Versays 650..plenty of grunt and very comfortable. It had been 20 something years since I had been on a big bike and it took a day to feel comfortable riding a big bike again.
The tour leaders Kay and Noah understood this and the more experienced quicker guys went out front and those of us that went at a more sedate pace always had someone following us up. With stops usually after an hours riding the pace ended up being comfortable for me.
They have a saying RIDE AT YOUR OWN PACE. So providing you are reasonably competent on a large manual bike the tour should pose no problems.
The bikes were well maintained we had no breakdowns accidents drops or issues over the 5 days and 1358 kilometres. Trip was well organised and we had a lot of fun at night with a few drinks and great meals.
The trip was a bit more of an adventure than I was expecting and I felt personally challenged to extend my riding abilities and getting a little outside my comfort zone on nice sweeping bends or twisting corners was good thing and added to the whole experience.
If you're considering a trip look at it as a complete experience..seeing different places eating varied meals meeting like minded guys and riding a big bike on what had to be for me the best riding roads I have ever been on.
Written December 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review. We also had a great time with you. It was cool to have you on the road and to share all the moments and activities with you. See you!!!
Written January 6, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EddieBarwick
1 contribution
Jan 2020
This trip exceeded all expectations. The BBT staff are top notch, the bikes were in very good condition, the accommodation en route was as advertised, the roads thrilling without being dangerous.
We WILL be back again.
My only observation is that these tours are for experienced & competent riders, not for novices.
We WILL be back again.
My only observation is that these tours are for experienced & competent riders, not for novices.
Written February 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're glad you had such a great time! Many thanks for the review and we look forward to touring with you again. Soon!
Written March 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gottodoitagain
Perth, Australia1 contribution
Dec 2023
Big bike’s 10 day Northern Thailand tour was a fantastic trip. The ride took us on some great roads and the scenery was awesome . The two day’s accomodation at the Accor hotel before and after the ride was a great choice as this gave us time to get settled in and have a look around Chiang Mai.The hotel accomodation during the ride was excellent as each rider had their own room and they were of great quality. The lunch and dinners that were all inclusive were very nice, but you would want to be hungry as there was always way to much food that you just could not eat. The sites along the trip were well thought out, and gave you a chance to take a break from riding. Each day’s ride would certainly be enough for most riders as it was quite warm when we went. A couple of beers, or three,were a welcome site after each days ride..( but each to their own ). The guides were great value and interacted with the riders to make it a memorable adventure. I would recommend this trip to anybody who loves riding and was a total experience. DO IT… you won’t regret it.
Written January 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the review! We truly enjoyed our time together. It was fantastic having you along for the journey, and sharing those unforgettable moments and activities. Here's to hoping our paths cross again someday, buddy. Cheers, mate
Written January 3, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trail28114914309
1 contribution
May 2024 • Solo
Normally surrounded by bunches of surveys after a service like the one you are providing, I’m happy not to have received any automatic and unpersonal message as such.
However, and as surprising as you might think it is, it’s me who will give you this feedback about my experience after my 3 days Naan Loop Tour.
Being a pretty young driver (only 2 years so far), it was my first experience in spending part of my holidays on a bike riding tour.
Actually, it is mostly the reason why I only went on a 3 days tour, not being sure I would enjoy it.
Now let me tell you that it was one of my best personal experience so far.
Not only that this R1148 was, a promised, a fantastic discovery but how should I talk about the whole tour?
Our guide was so nice, so experienced, so skilled that he has clearly enhanced the feeling of safety and of course the tremendous pleasure to ride!
Global organization, perfect too: paper stuff, pre-meeting, payment facility and the possibility to choose the machine!
Even you, found me a beautiful hotel in Chiang Mai for my stay before and after the tour.
I shall stop now with compliments, not finding a way to criticize anything.
And probably you will ask me to recommend your company to some other passionate bikers, but actually… I already have 😉
However, and as surprising as you might think it is, it’s me who will give you this feedback about my experience after my 3 days Naan Loop Tour.
Being a pretty young driver (only 2 years so far), it was my first experience in spending part of my holidays on a bike riding tour.
Actually, it is mostly the reason why I only went on a 3 days tour, not being sure I would enjoy it.
Now let me tell you that it was one of my best personal experience so far.
Not only that this R1148 was, a promised, a fantastic discovery but how should I talk about the whole tour?
Our guide was so nice, so experienced, so skilled that he has clearly enhanced the feeling of safety and of course the tremendous pleasure to ride!
Global organization, perfect too: paper stuff, pre-meeting, payment facility and the possibility to choose the machine!
Even you, found me a beautiful hotel in Chiang Mai for my stay before and after the tour.
I shall stop now with compliments, not finding a way to criticize anything.
And probably you will ask me to recommend your company to some other passionate bikers, but actually… I already have 😉
Written May 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Big Bike Tours thank you for your review on our Google business page. We were glad to have you on our tour and happy that you had a great moment with us. We wish you all the best for your future. We hope to see you again for the new adventure. Cheers mate
Written June 11, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ColM194
York, UK1 contribution
Feb 2020 • Friends
Brilliant tour with 4 friends and the fantastic team at BBT. Looking through other reviews I would just be repeating what the majority say. Great staff, great guides, great routes, great sights, great food and great roads. The guides Whine and Cheow along with the support crews, really went over and beyond to ensure we had a brilliant tour. Nothing was too much trouble. Hotels were all clean with the majority being of a very good standard. If I had to criticise it would be to say check over the bikes prior to a tour. Two of our bikes had to be replaced mid tour due to worn tyres. Otherwise, a top trip, highly recommended and I would definitely use BBT again.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Big Bike Tours thank you for your review on our TripAdvisor page. We were glad to have you on our tour and happy that you had a great moment with us. We wish you all the best for your future. We hope to see you again for new adventures.
Written March 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adrian P
Toronto, Canada4 contributions
Oct 2023 • Solo
A total of 23 riders on this Cambodia Moto GP tour instead of the 8-10 riders as promised. Did not get the bike I signed up for, a Kawasaki Versus instead a Honda CBR 650. Not a versatile bike. Guide left many of us behind several times. If it wasn't for cell phones! we were lost. Some accommodations were quite good but others 2 or 3 star at the most. Mechanical difficulties with some of the bikes. They were generally all in need of some mechanical assistance. A tired fleet of motorcycles for the majority.At the Cambodia Thailand border had to wait for a long time as one of the employees had a conviction record and we had to wait for proper clearance! All said I feel poor value for the money was expecting so much more
Written February 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback regarding the Cambodia Moto GP tour. I sincerely apologize for any inconvenience you may have encountered during your trip. Your insights are highly valued, and I genuinely appreciate your candidness.
Firstly, I must express confusion regarding the timing of your review, which was posted six months after the tour. It's perplexing as to why such feedback would surface at this point. Could there be external motivations prompting this delayed critique? I want to emphasize that your comments seem starkly disconnected from the experiences of other participants and raise questions about the credibility of your perspective.
Addressing the concerns you've raised:
Group Size: You never had ridden in a group of 23 riders! First of all: we split the group into two completely different groups. You remember, that the first group for example started and crossed into Cambodia one day earlier. And if you cut out the 2 x Tour Guides and the 2 x Sweeper on their motorcycle, it was only 19 customers in total. As we split into two groups, you were all the tour riding with 9 other participants only. In exactly only 2 places we stayed all together, otherwise, even the two groups stayed overnight in different hotels.
Motorcycle Type: You specifically selected the Honda CB650F, which was provided to meet your preferences. However, it's regrettable to note your reckless behavior on the road, including overtaking other riders in hazardous situations. Your dissatisfaction with road conditions after encountering a particularly rough stretch seems inconsistent with your overall contentment with the bike.
Guide Experience: Our guides, including Reini, are committed to ensuring the safety and enjoyment of all participants. Reini's efforts were commendable, as evidenced by his diligent leadership and adept navigation through challenging conditions. Your impatience and disregard for the group's cohesion, as observed during instances of overtaking, detracted from the collective experience.
Accommodations: While we strive to provide satisfactory accommodations. While some accommodations were satisfactory, I apologize if others fell short of expectations. However, if you scroll down and read the TripAdvisor reviews by other customers on the same tour as you, they were super happy with all the accommodations. For example: TomsJ6016SY wrote in his 5-star review (Thailand/ Cambodia Inc moto gp tour): “Hotels, meals and all sightseeing were arranged to perfection.”
Mechanical Issues: We deeply regret any mechanical difficulties encountered during the tour and recognize the importance of regular maintenance. Participants need to approach such challenges with solidarity and understanding, rather than frustration or blame. Especially in your case, a tire puncture is part of the adventure and was fixed in less than 15 min.
Border Clearance Delay: Your review alleges a crime and conviction record for one of our employees. However, this claim is inaccurate and unfairly tarnishes our company’s reputation. We firmly reject any statements that perpetuate discrimination against loyal and diligent individuals. The issue at the Cambodian border was related to a missing customs motorcycle certificate, and nothing more. It is essential to recognize that nobody is flawless, and we do not endorse this false statement that attempts to cast us in a criminal light. Let us focus on truth, fairness, and integrity as we address these matters. Our commitment remains unwavering: to uphold the dignity of our hardworking team members and maintain our company’s reputation with honesty and transparency.
Value for Money: I apologize if you perceived the tour as lacking in value. Your feedback prompts us to reevaluate our offerings and make necessary improvements to enhance the overall experience for all participants.
In conclusion, while I regret that your experience fell short of expectations, I encourage you to reflect on your approach to group travel in the future. Riding solo may afford you greater autonomy without impacting the enjoyment of others. Thank you once again for sharing your feedback, and please rest assured that we remain committed to delivering exceptional experiences to all our participants.
Written March 4, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi, what type of experience do I need to have to take part in the 10 day Amazing Thailand Tour?
Written August 2, 2020
You should not be a Newbie, basic skills would be fine. Please be informed that every participant can ride their own pace. So there will be no pressure in the group.
You will not need any offroad skills, because our tours provide only tarmac (sealed) roads. No worries about it.
Written August 5, 2020
How are rides impacted during rainy season? Are rides cancelled or delayed?
Written March 2, 2020
Hi Gaby, the rainy season is not that bad how it sounds. It will not rain all day. Mostly the monsoon arrives in the late afternoon (5-6 pm), where we already in our hotel/resorts. And then for about 1-2 hours. That's it. So why rides should be canceled or delayed?
Personally I like the rainy season very much. Especilaöy in the mountains with clean and fresh air. We call it also the "green season" and is the secret time to come travel in Thailand. Cheers buddy
Written March 4, 2020
Hi! What kind of riding experience is required for the 5 DAY TOUR (Fantastic Lanna Kingdom)?
Written March 2, 2020
Hi some road experience. No off-road riding. Nothing special. I had not ridden a large 650cc bike for thirty years. No problem.
Written March 3, 2020
Mexi_on_maui
Kihei, Hawaii
Can a driver have a passenger? I don't ride, but my husband does.
Written September 4, 2019
Hi. My brother and I can spend 3 weeks on a guided bike tour. We are experienced Harley-Drivers and both are over 6.5 ft and over 100KG.
What kind of bikes and tour can you recommend?
Greetings Joern from Germany
Written May 16, 2019
Please contact us via our Email (gern auch auf Deutsch).
A very good option would be one of our 20 DAY TOUR (Tibet & Shangri-La) for example.
Motorcycle option could be BMW F800GS or Kawasaki Versys 650.
Looking forward to hearing from you.
Written May 18, 2019
Hi, I’m a single travellor interested in one of your multi day Thailand tours. However, I don’t have a license and can only ride pillion.
Are you able to provide a driver for the motorbike (while I ride pillion)?
In addition, are your tour dates fixed? Am I able to customize a tour for myself?
Thanks!
Written July 22, 2018
Sorry to inform you, but it´s not possible to join as a single pillion. Many thanks for your understanding. And yes, our tour dates are fixed. BUT of course we can organize private tours too, we need here minimum 4 participants to run tours outside our schedule. Kind regards
Written July 24, 2018
Hi, I’m a single travellor interested in a multi day tour. However, I don’t have a bike license and would have to ride pillion.
Are you able to provide a driver for the motorbike (while I ride pillion)?
In addition, are all your tour dates for Thailand fixed? Am I able to do a customized tour with different date range from that stated on your website?
Thanks!
Written July 22, 2018
Sorry to inform you, but it´s not possible to join as a single pillion. Many thanks for your understanding. And yes, our tour dates are fixed. BUT of course we can organize private tours too, we need here minimum 4 participants to run tours outside our schedule. Kind regards,
Written July 24, 2018
It´s depend which tour you want to join. For example to ride only in Thailand you need not the same skill than you will ride to Laos or to Tibet. So please let us know, which tour you focus to join.
Written August 25, 2017
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