Dear Heidi R, Thank you for sharing this wonderful review with us on TripAdvisor. It’s always a pleasure to receive such a positive feedback and we are so glad that you had an enjoyable day with us. Thank you for your kind word toward to the team. We hope we will have the opportunity to welcome you again, when your travels bring you back to Thailand. Warmest regards, Jay

Dear SNevet, Thank you for sharing your kind feedback on TripAdvisor with regard to your recent visit at Oasis Spa Lanna. We are very pleased to receive such a generous review from you. We look forward to welcoming you back very soon for another memorable day. Warmest regards, Jay

Dear nicklkho, Thank you once again for taking the time to tell us about your experience at Oasis Spa Lanna Chiang Mai. We are terribly sorry that your experience did not meet your expectations, please allow me to express my deepest apologies on behalf of the company. However, as previously excuses and communicated with your wife in private chanel, we would like to reaffirm that Oasis Spa had done our best to avoid these works disturb customer in the room. The personal mobile phone is PROHIBITED - this does not allow using during the session. We have written policy to all staff – their personal mobile phone will be kept in the locker room – which this process is intensive monitoring by CCTV. To convince you and all of our guests that we are the best place to stay for a five - star spa experience we agree and take your constructive feedback as our lessons learned and shared with all employees. We will certainly review our process to ensure that we have appropriate measures, and a perfect prevention system to never have this kind of problem occurs with all of our guests. As previously excuses and communicated with Edith Chan, we will look forward to hosting your colleagues who are expected to visit us in September / October with a special deal offer during the service recovery purposes. We ensure that we can convince them of our passion and care. Thank you! Sincerely, Jay.

Dear Jenna B, Thank you for your feedback and we sincerely apologize that you found your visit disappointing. The experiences you described are not the characteristic of the level of service our spa strive to provide, and we do apologize that we did not live up to the usual excellent standards that the majority of reviewers at TripAdvisor talk about. In regards to the Oasis Spa Thailand Company policies, all employees are well received the specific training requested by the Management team. By setting and enforcing the standards of work rule and regulation all employees must comply with all general obligation required to keep serious recognition of standardized services steps. In this case, it was by far shocked review that we had received from you, and yet how sad! As you actually had mentioned that ‘’the therapist chatted the entire 60 minutes to each other’’ this is the service attitude is unacceptable and we will never tolerant of this manner to happen under the company policy. As valuable comments, we have investigated back in your chosen date where you specific – Visited December 2015! After we have investigated this case in the context of your views and opinions, but we could not find any related situation. So, here seemed to us very strange in your words and confused on the details as you had given us. Therefore, we would like to make one correction so there is no confusion to other readers on TripAdvisor and to proof that your review here is with no desire to harm and no risk to discredit us; may we have your specific booking date with reference of the reservation ID and the package you have booked at our spa on that day?. This is to commit with our pride to respond to customers concerns and deal with them to ensure that the same situation does not occur. Also the detail during you review was by far the most serious cases to investigate in depth detail. In the end, if the result proves that we have fallen principle of the standard services and if this case were true happen we will take full responsibility for it. So please provide the necessary information needed to pursue the case resolution for you to our Customer Relationship Management team at: rm@oasisspa.net At the Oasis Spa Thailand, we welcome all of the negative or positive comments then we will let the real inspectors of the Oasis Spa Thailand who have reviewed us and shared their true experienced with everyone on TripAdvisor to judge and criticize us. We hope with their professionals and their opinions are useful and true to those of TripAdvisor’s readers. Thanks again for your kind effort to review us. Sincerest Regards, Jay.

Dear WANG F, Thank you for returning your spa experience to our attention. We regret to acknowledge your disappointment with our service since you have trusted and chosen us for your returning experience at Oasis Spa in Chiang Mai. We are deeply sorry for a service you had experience this time. Due to your valued feedback, we did notify our staff and also give them a penalty. Please accept our sincerest apologies for the inconvenience you had experienced in respect to the spa service you received from our staff and also from our service. We will learn from our mistakes and improve our service to serve customer worth every visit as well as avoiding this issues in a future. The comment that you bring up keeps us continually trying to improve our service. We will keep you in mind as we go along to implement new strategies to avoid the kind of issues. Last but not least, we sincerely thank you for giving us a chance to prove our luxury Day Spa and gain our trusted from you again. We are looking forward to pamper and please you once again in Phuket for your next visit. Sincerely, Jay.

Dear Elizabeth Mathews, Thank you for choosing us for your day spa and the feedback to let us know that we did something wrong about our service for your recent visit at Oasis Lanna, Chiang Mai. We are disappointed that we didn’t make a positive memory for you. Regarding to your spa experience, we apologized for a miscommunication not to provide a suitable packages to you and the communication during your treatment between our staff and you which led to unexpected experience you have had with us. However, we would respectfully inform you that all Oasis Spa therapists have qualified to do treatments since we have a School of Spa in order to educate, train and evaluate them to make sure they can follow the standards of our spa. Anyway, we appreciate for your feedback and we will avoid this kind of issue in the future. We hope you give us a chance to pamper you again. Regards, Jan

Dear Quest18870243010, Thank you very much for giving us such great feedback on TripAdvisor review. It’s always a pleasure to receive such a positive feedback and we are so glad that you had an enjoyable day with us. Thank you for your kind word toward to the team. We hope we will have the opportunity to welcome you again, when your travels bring you back to Thailand. Warmest regards, Jay

Dear Cupid J, Thank you very much for your review and we regret that we had not been able to meet your expectation during your recent visit. Your comments are taken very seriously and will be shared with the concerned departments in order to find the best way of improvement, moving forward. We look forward to welcoming you back at Oasis Spa Thailand very soon for another memorable day. Warmest regards, Jay

Dear littleh0915, Thank you for taking your valuable time and sharing your wonderful spa experience with everyone on TripAdvisor Community. It is always a pleasure to read such comments like yours that make our hard work paying off. Thank you and we looking forward to your next visit. Warmest Regards, Jay.