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Buffalo Tours - Thailand

Bangkok, Thailand
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About Buffalo Tours - Thailand
Discova is your team of global destination management specialists. We’re here to put people in touch with travel - and not necessarily in the ways they might be used to. Working globally and living locally, we go the extra mile to connect people and places with a world of possibilities. We are the experts in our destinations with 95% of our people being locals. The Discova team are passionate about delivering truly amazing and innovative experiences, from simple airport transfers to multi-day high touch cultural experiences and everything else in between. Operating across 14 countries throughout Asia, Mexico, Latin America, and the Caribbean, Discova delivers a wide range of specialist services including ground transfers, accommodation, large group touring (GIT), independent traveller journeys (FIT), MICE, and educational travel.
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Adam M wrote a review Mar 2020
1 contribution
After confirmation and full payment, a discova rep advised us to be in the lobby at 0715 for pick up. After 1 1/2h of trying to contact the office, we were advised the tour had been cancelled. There was no offer of an alternative tour. Terrible customer service.
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Date of experience: March 2020
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Response from Wathit H, Client Experience Officer at Buffalo Tours - Thailand
Responded Mar 15, 2020
Dear Adam, I do apology for your inconvenience. Please trust that we don't want to dissappoint our customers. However, I tried to locate your booking but I still unable and do not have your intel to investigate these issues as I require your reference number , service taken on issue date etc. Please reach out to me at clientexperience.thailand@discova.com. I am delight to look into this and will get back to you as soon as possible. Kind regards, Wathit Client Experience Officer
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4wardy wrote a review Mar 2020
London, United Kingdom14 contributions2 helpful votes
So having used Buffalo Tours (now Discova) before we had always said that we would come back to use their services. So the 15 night trip was designed around our own requirements with 10 nights of touring the highlights of Thailand followed by a 5 night stay on the fabulous island that is Koh Lipe. The vacation started in Bangkok with a free day to ourselves followed by a day of seeing the delights of Bangkok (Golden Palace, Canal tour etc). Thereafter we spent a number days on the road with a private guide taking in Kanchanburi (River Kwai), Ayuttha, Sukhthai before completing this leg in Chiang Mai where we had a great time at an Elephant camp amongst other tours. We then flew back to Bangkok to spend a couple of days at our own leisure before we then flew down to Hat Yai in order to make our way to Koh Lipe which we hand picked as an island to relax and explore. The pre-arrangements and support throughout were second to none and we couldn't recommend Discova anymore highly. It certainly ticked all the boxes.
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Date of experience: February 2020
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Response from Wathit H, Client Experience Officer at Buffalo Tours - Thailand
Responded Mar 24, 2020
Dear Wardy, Thank you for sharing feedback on TripAdvisor ! We are very grateful for the time you have taken to share your experiences about the journey and also you are for being our loyalty customer :) and we sincerely appreciate the positive feedback that you've outlined. Please trust that I will pass these kind words to our team. We look forward to seeing you again on your next holiday. Best regards, Wathit H. Client Experience Officer
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A&T Potter wrote a review Mar 2020
4 contributions1 helpful vote
My husband and I had a private driver to explore the sights of Phuket and the surrounding areas on the 28 February. He had him for 8 hours. It was a fantastic day. We set our own itinerary and visited Karon View Point, The Big Buddha, Wat Chalong, Monkey Hill, Old Phuket Town, Chinese Temple and Promthep Cape. Nothing was too much trouble for our driver. When we wanted to stop to take photos of random objects of interest, our driver was more than happy to accommodate us. The day went so fast and it was made wonderful by the lovely car we travelled in and our amazing driver.
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Date of experience: February 2020
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Response from Wathit H, Client Experience Officer at Buffalo Tours - Thailand
Responded Mar 15, 2020
Dear Potter, Thanks for taking a moment to share this great review about your expeirence with private driver in Phuket ! We're so glad to hear that you enjoyed your trips with us. Please trust that I'll pass this on to our team. Looking forward to seeing you again on your next trip to Asia! Best regards, Wathit Client Experience Officer
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Jason Hogerzeil wrote a review Feb 2020
Sydney, Australia28 contributions6 helpful votes
My family are not seasoned overseas travellers this was our first plane escape from Australia - we arranged airport transfers and tours before we left. Not knowing what to expect and even if we were going to be able to communicate we disembarked Bangkok airport to find a guide holding our name - was then escorted to our vehicle. Offered cool towels and water for our trip to the hotel. Free in car wifi which was reliable. We used discover during our whole trip and they made our stay so smooth. Highly recommend - always on time, professional and informative.
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Response from Wathit H, Client Experience Officer at Buffalo Tours - Thailand
Responded Mar 1, 2020
Dear jhogerzeil, Thank you for the review! it's wonderful to hear that your first abroad trip was wonderful and Discova was one part of your happiness. I will definitely share your kind words with the team. :) We look forward to having you back, hopefully soon! Kind regards, Wathit Hattakulchai Client Experience Office
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Inspire22506948095 wrote a review Feb 2020
1 contribution
Great tour of all of the local food venues- most unknown and hidden spots that are a fantastic surprise! We also had a very informative & friendly tour guide! Highly recommended!
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Response from Wathit H, Client Experience Officer at Buffalo Tours - Thailand
Responded Feb 24, 2020
Dear Inspire22506948095, Thank you for sharing this v review about Discova here on TripAdvisor! All of us here really appreciate it. It's great to know that we've been a part of a very successful holiday in Thailand! I will make sure to pass your kind words on to the team. Looking forward to seeing you again soon! Warm regards, Wathit Hattakulchai Client Experience Officer
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