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LSH Travel

#414 of 775 Tours in Bangkok
Bangkok, Thailand
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About LSH Travel
If you looking for friendly, reasonable price, good advice for travelling and Thailand and honestly; then, you should come to us. ^_^ We serve you with no hassle. So, we hope to see you soon.
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LSH Travel
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Ivan Y wrote a review Apr 2017
9 contributions5 helpful votes
Used this travel agent for a trip to Amphawa Floating Market and Meklong Railway Market. We were promised by them to be picked up at 11am at our hotel but ended up being picked at 1pm. We later found out that it was because the the guide that was suppose to be with use did not showed up n they had to look for a replacement at the very last minute. Due to the delay of our departure we had to skip some sites and no refund or compensation was offered to us. Worst still was we found out that another group that was with us paid a different fee for the same tour. The only good thing I have to say is that the lady guide that replaced her colleague was very courteous and friendly.
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Date of experience: April 2017
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Response from dann_bangkok, Owner at LSH Travel
Responded Aug 9, 2017
Dear Ivan, I am apologize for things that happen with you on that day. That was such a bad day to you about the timing and I will not blame anything or anyone else but me. I have ask the guide who went with you and she say everything went well after all the complication with missing guide (who we later talk to her and do not allow her to work with us anymore). I did not realize that you were not happy with the tour. Also the day was chaos on the Thai New Years day, which I wasn't expect such a bad traffic that make things worse. I've now taken into my knowledge to be more careful with traffic on all special event and also take this matter into meeting with our staff to make sure this should not happen again in the future. About the price, I've also talk to our staff that this things should not happen again as we normally have a discount gap for our staff, but if the price lower than the gap our staff will be fined for that. Thank you very much for your review, which I'll take into our knowledge and make sure we improve things to be better in the future for us and for all travelers. Also, If you are coming back again I would be more than happy to give you a half price tour for any tours you may want to do in the future or some deduction or partly refund to what you had missing that day. Again, I am really sorry for such unpleasant time with us during that day. That is not what we aim to do, we only want all our customers to be happy. I am and all our staffs are so sorry to hear this. Best regards, Sorathan Phiama
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walmerbee wrote a review Feb 2016
Deal, United Kingdom463 contributions244 helpful votes
Our experience and that of the fellow passengers could not be more removed from the earlier reviews. We were met spot on time by the English speaking tour guide and driver. We picked up the others and travelled to the war cemetery and museum, stopping on the way for comfort breaks at very nice clean places with plenty of facilities. The guide was most informative and bought everyone biscuits at the first comfort stop. After a good tour of the cemetery and museum we went to the bridge. Plenty of time to look around and the guide accompanied us on the train. He ensured we all had seats and generally took good care of us. Lunch was great and then we set of back to Bangkok. Traffic pretty bad so an extra break was added, and more biscuits! The driver was excellent, really careful and left a good distance between the vehicles in front. All in all a great day out and worth every Baht we paid, which was not a great deal in fact. So do not be put off by the previous remarks.
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Date of experience: February 2016
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Leanne T wrote a review Jul 2015
Adelaide75 contributions45 helpful votes
Have used this tour company before and had no trouble. Yesterday we booked a trip to Kanchanaburi to go and see the Bridge on The River Kwai. Fortunately we had been there before so knew a little about the place. We got picked up in a minivan with a driver that barely spoke english. We were told to expect an English speaking guide, but she didn't join us until we had been driving for 3 hours with not a word from our driver. We went on the train over the bridge and again she told us she would point out the highlights. Nope she didnt, we realized we had already been through hellfire pass when we got to the end of the track. Lunch was decent and was the highlight of the day. The trip back to Bangkok was another 4 hours of silence, interrupted only by a stop at a disgusting service station to refuel the van. He drove the van like a missile through traffic which terrified our guests. I would never ever use them again, and only did this time as out planned tour guide with another company passed away unexpectedlty.
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Date of experience: July 2015
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Response from dann_bangkok, Owner at LSH Travel
Responded Aug 9, 2017
Dear LeanneTonyNate, I am so sorry to hear this. I am also sorry for my late responds because I've never search our name on TripAdvisor before. I've bring your review to discuss with our agents who we normally sent our client to Kanchanaburi Trip and explain every point you mention to them. They answer to me is that they will try to improve such a negative points. For us, we will still use the same agent again because normally they did a great job for us and we've know them for longtime. However, if this bad experience happen again we will looking to change sending our client to different Kanchanaburi agent. Thank you so much for let us know things that we should seriously look to improve and we are grateful for your information. All we want to do is to make all traveler happy on their holiday. Best regards, Sorathan Phiama
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