Gems Gallery International Manufacturer
Gems Gallery International Manufacturer
3.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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Top ways to experience Gems Gallery International Manufacturer
The area
Address
Neighborhood: Phaya Thai
Reach out directly
Best nearby
Restaurants
3,398 within 3 miles
Attractions
637 within 6 miles
See what travelers are saying
- Yvanart D1 contributionAmazing experienceMy family and I visited Bangkok and this is one of the places we went to. We were very pleased with their service because everyone was so friendly and accommodating. Their products are high quality and very well hand-crafted plus they give lifetime warranty, it was worth purchasing! We wish to be back there next time we travel to Bangkok. I highly recommend visiting this gallery.Visited March 2024Traveled with familyWritten March 17, 2024
- Jonathan R1 contributionPleasant surpriseWe went to this amazing gallery on my birthday. The staffs who handled us was so knowledgeable and accommodating, they assisted me on choosing the perfect item to get that suited my personality and complexion and even gave us a decent discount. I highly recommend checking this place out when you have chance to visit Bangkok.Visited February 2024Traveled with friendsWritten March 18, 2024
- Alvin H1 contributionTikky best sales lady❤️❤️❤️Thabk you Tikky for your warm accomodation and show me all good jewelries on the store and finally I got a pendant and jade bracelet. I will come and visit again the store once I get back to Bangkok! Kapkunkrap Tikky! Stay kind and more customers will come❤️❤️❤️🇹🇭 Thanks, Alvin HawaneVisited June 2024Traveled with familyWritten June 4, 2024
- lhastings02238 contributionsTotally Amazing Customer Service & CaringDimond, Lhin & Nichole are so amazing. You should look for them when you visit this gems gallery. They are so amazing. They would help you find the best and worth of your money. They make our wedding anniversary so special too. They care for the customers too. I can’t express how thankful we are to them.Visited June 2024Traveled as a coupleWritten June 5, 2024
- Offthepath82 contributionsNo pressure. Just great service.I recently visited Gems Gallery Bangkok and was thoroughly impressed with their excellent service. They always accommodated our needs and ensured we had a wonderful experience. Special thanks to Nick, who is simply the best. He was always ready to help us with a smile and went above and beyond to make sure we found exactly what we were looking for. I will definitely come back and continue to work with Nick and the team. Highly recommend!Visited July 2024Traveled as a coupleWritten July 5, 2024
- C H1 contributionA+ quality, service, and prices.Lisa was amazing! I am so happy with what I chose today. Their options and knowledge of their products was top notch. This is my 3rd trip and purchase to this store in the last 8 years. This will ALWAYS be my choice of jewelry stores.Visited August 2024Traveled as a coupleWritten August 28, 2024
- Jasmin C1 contributionVery good place where you get genuine gold, diamonds, and other earth stones. Customer service is very superb!Very nice place where you get genuine gold, diamonds, & other earth stones handcrafted to perfections. Very good customer service specially to their staff named PAM. I love this place, you have lots of choices with price ranges from low to high.Visited September 2024Traveled with familyWritten September 14, 2024
- Dara DSaint John, Canada1 contribution10/10Really enjoyed the presentation at the beginning of the tour. Made me appreciate the work & creativity so much more. Rata was a wonderful sales rep, very personable and funny! Made the experience so much better. Stunning work, great costumer service and even better pricing. Would go againVisited October 2024Traveled with friendsWritten October 25, 2024
- Naser AlobaidAschheim, Germany18 contributionsVisit to Gems GalleryThe display and quality was outstanding Meo & Sopheia were very helpful Did a wonderful job guiding us to the right product The quality of products is excellent and difficult to find outside Price is negotiable and can get excellent deals They can amend the size in 30 minutesVisited October 2024Traveled as a coupleWritten October 28, 2024
- APRIL Z1 contributionGemThe place is a gem like its name. Its my first time to visit the store and I was warmly welcomed by the sales personnel. Lisa and Honey were amazing. They were very patient also with my transaction. They were very helpful. So many items and designs to choose from.Visited November 2024Traveled soloWritten November 16, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
316 reviews
Excellent
137
Very good
55
Average
42
Poor
28
Terrible
54
Janka K
Brno, Czech Republic9,069 contributions
Nov 2019
I appreciate handwork and beautiful products that are created at this place. But prices are crazy. I understand that this manufacturer exports to the whole world, but with this approach, only rich countries can buy something.
Not allowed to take photos. I didn't know about the ban so I took some. But it makes sense. Anybody can copy the products then.
Not allowed to take photos. I didn't know about the ban so I took some. But it makes sense. Anybody can copy the products then.
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UrMajesty C
Dubai, United Arab Emirates844 contributions
Feb 2020 • Friends
i bought a pair of gold earing and a ring with my birthstone “ruby” (color of love and passion). got my certificate and tax refund at the airport. their sales rep was good enough for me to convinced to purchase 2 items in my 2nd visit.
i’m happy so far with my purchased. looks beautiful but we’ll see how long will it shine with me.
i’m happy so far with my purchased. looks beautiful but we’ll see how long will it shine with me.
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonder A
Singapore421 contributions
May 2017 • Couples
It was a learning experience at the Gems Gallery where one get to know how the various kinds of gems were discovered. One could even purchase the end products at a reasonable price if a particular gem catches your eyes!
Written June 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keriann H
1 contribution
Dec 2024 • Friends
This place is a hidden gem! At least it was to me…I’m so happy that our taxi driver recommended it and took us here. I ended up buying a piece but not because I felt pressured to, but because it was simply wanted too. The staff was very kind, in particular Mr. Panya, who was very gracious and helpful! I look forward to going back.
Written December 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Journey07727152073
Belfast, UK9 contributions
Jan 2023 • Couples
We were taken here as part of a day trip. I bought sapphire earrings. The catch has broken and I cannot get them to respond to emails. I would not recommend anyone to buy anything from this brand of store. They give you a lifetime guarantee but it is not worth the paper its written on. DO NOT BUY!!!
Written October 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Journey07727152073,
First of all, thank you very much for your feedback. We also apologize for our late reply here on TripAdvisor.
Secondly, could you please kindly let us know to which email address you sent your emails? Our official email address is gemsbkk@gemsgroup.th.com
Thirdly, our lifetime guarantee scheme is solid. We seriously value our commitment to the scheme. Please email again to our official email address with the scan copy of lifetime guarantee certificate.
The online customer service team is responding to incoming emails everyday. As this reply come late, we hope your case had already been solved by this time.
We appreciate your kind patience in this matter.
Written November 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kathy
Andover, UK230 contributions
Nov 2023 • Couples
Initially we were happy with our purchases and the sales person. I brought a ruby and sapphire bracelet and after the 3rd time wearing, this came apart. I emailed twice to ask for a replacement but my emails are being ignored. For anyone looking to make a purchase, i would think twice.
Written December 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear KathyO369,
First of all, thank you very much for your feedback.
We also apologize for our late reply here on TripAdvisor. Secondly, could you please kindly let us know to which email address you sent your emails?
Our official email address is gemsbkk@gemsgroup.th.com
Please email again to our official email address with the scan copy of lifetime guarantee certificate.
The online customer service team is responding to incoming emails everyday. As this reply come late, we hope your case had already been solved by this time. We appreciate your kind patience in this matter.
Written January 18, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shamolia1989
Johannesburg, South Africa1 contribution
Jun 2015 • Couples
i bought a 14 carat white gold ring at the Gems Gallery in Bagkok. i paid 950dollars cash , this was in August 2014. I have now taken it to get evaluated to 3 gemoligists here in South africa and i have been told it is synthetic and its a gem that has been made to look like a ruby. i am so dissapointed , i knew about scams in Bangkok and that is why i went to the gems gallery because i thought they were a reputable gallery. i want my money back! i am so dissapointed!
Written May 5, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have you been in contact with any of our representatives?
All our products are genuine. And, we have lifetime guarantee for authenticity of our product.
Please send all your details to gemsbkk@gemsgroup.th.com
Written September 28, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Murray A
Montreal, Canada143 contributions
Jan 2015 • Couples
I would actually give them a rating of minus 10,000, but that does not seem to be an option, so I gave them the lowest rating possible.
Our Asia World tour guide took us to Gems Gallery en route to the airport. He told us that this is the place to buy quality local gems at a great price. The gallery is very impressive with lots of items on display and lots of sales people ready to take your money. We ended up choosing a ruby ring, costing several thousand dollars. We were told repeatedly that the ruby was real and untreated. Once back home in Canada, we had the ring appraised by 3 different expert gemologists - all of whom stated that not only was the stone NOT a ruby, but in fact it was treated/altered and was not natural. We have contacted people at Gems Gallery and provided them with the appraisals - which did not agree with the written guarantee they provided us stating clearly that the stone was an untreated ruby. When we did ask the store to provide us with a real untreated ruby, their response was that a real untreated ruby would cost more than the stone we bought. But wait, they also said the stone was real - so what's up??
They are now not replying to our emails.
It is our experience that Gems Gallery sold us a fake ring with a guarantee that is not worth the paper it is written on. Do yourself a favor and don't walk in their store and don't get taken by their unscrupulous practice. Buy your jewellery at home where you can be sure of what you are getting.
Our Asia World tour guide took us to Gems Gallery en route to the airport. He told us that this is the place to buy quality local gems at a great price. The gallery is very impressive with lots of items on display and lots of sales people ready to take your money. We ended up choosing a ruby ring, costing several thousand dollars. We were told repeatedly that the ruby was real and untreated. Once back home in Canada, we had the ring appraised by 3 different expert gemologists - all of whom stated that not only was the stone NOT a ruby, but in fact it was treated/altered and was not natural. We have contacted people at Gems Gallery and provided them with the appraisals - which did not agree with the written guarantee they provided us stating clearly that the stone was an untreated ruby. When we did ask the store to provide us with a real untreated ruby, their response was that a real untreated ruby would cost more than the stone we bought. But wait, they also said the stone was real - so what's up??
They are now not replying to our emails.
It is our experience that Gems Gallery sold us a fake ring with a guarantee that is not worth the paper it is written on. Do yourself a favor and don't walk in their store and don't get taken by their unscrupulous practice. Buy your jewellery at home where you can be sure of what you are getting.
Written March 14, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Murray,
Please do not take our response offensive in any way. But please allow us to make it clear to the public that the ruby ring you purchased was 50,700 THB (approximately around 1,500-1,600 USD depending on the exchange rate). Our certificate of guarantee does state clearly that the stone is a 'ruby' but it does not state that the stone is 'untreated'. The three appraisers were also not all expert. The result from the three have been given different results. While the most reliable one did say it is a red color Sapphire with an unspecified degree of treatment and they agree that the stone is not 'synthetic' or 'fake' as you accused us in the first place. However, we understand that this is no longer the case. And, actually we have been agreeing to offer you refund since the first time you contacted, except that we do not want to leave you misunderstand that our product is fake.
But up until now, refunding could not happen as long as you are not agreeing to return the item to us. Now we have begun discussing with American Express about Expedited Billing Dispute Resolution through Siam Commercial Bank (a reputable local bank) so as to find a solution for this unsolved matter. We wish we could find the final solution together soon. Thank you!
Written April 11, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jaymay2202
Sydney, Australia338 contributions
Sep 2014 • Family
I'm a very keen jewellery wearer, I'd love to own some lovely gems, mine are fairly modest, but I know quite a bit about gems, and my mother was a lapidary. I've bought some lovely items in Bangkok previously, all genuine. But not from here!
I've been to this store before. This time in Bangkok I accidentally went there twice. The first time was with our tour guide, we actually asked her to take us there at the end of a tour we had.
MY teen boys, husband and I all enjoy looking at gems and are very interested in how they're cut etc. The gallery has a small work room area that you're allowed to walk through and it's explained to you as you go through. Unfortunately, if you're really interested it's all a bit too quick. They don't like it if you hang around...I think they're just trying to herd you into the showroom. I thought that was a shame, I would have liked to watch the manufacturing process.
You seem to get paired with a 'hostess'. There are a LOT of staff, many must be security. I don't have any trouble being watched but I do have trouble with being followed so closely. It's annoying. The lady was very nice, but it was annoying. It's nice to be able to ask questions when you want to, but you can't look at anything....or comment on anything.....without the staff trying to engage you in selling tactics.
I hated it.
I hated that I was looking at jewellery I wanted to comment on, and it was obviously sapphire jewellery, and they'd state the obvious...."those are diamond and sapphire rings in yellow gold", "That is earrings." "Those are bracelets with ruby". Duh!!!
I couldn't point things out to my husband...not to buy...just to look at and enjoy...without her getting them out of the cabinet and just about forcing them onto my fingers. It was awful.
I also found the prices here to be extremely expensive. Inflated by world standards. I see some Trip Advisors saying they're reasonable. Well...not!! Even the cheapest items were too expensive. Simple silver and semi precious gems like amethyst over 3000 baht ,$100 AuD when they should be half that. Really expensive. There are other gem stores in Bangkok that are equally as lovely, maybe not as big, but trustworthy. They're also more reasonable. Try SJ jewellers, and another big one, but I found ok Chin (or G.P) Jewellery.
Anyway, at this store I really wanted to look around, and enjoy the gems that Thailand is famous for, but the following, the incessant commentary and talking, and getting things out all the time for me to look at, was sooooo annoying that eventually we quit. Even my teenage boys were followed. Security I understand, but aaagggh!
Now, there was a ring that I really liked. It was waaaayyyy to expensive for me, it was over $7000 Au. It had a Kashmir blue sapphire in it and some tiny diamonds. The sapphire was spectacular. Of course I didn't buy it, but I did ask the lady to write down the number so I could show my husband the beautiful stone later.
And later, I went back to the store, with him. I couldn't find the ring with the stone, and the lady kept showing me a similar ring saying that was the one. It wasn't. They kept pushing that ring, that WAS NOT the one, and insisting it was, WITH the same huge price tag.
Being somewhat of a gem connoisseur, I knew it wasn't the same stone, and the ring looked similar but different enough...for one thing it was all yellow gold, the one I had been looking at had a white gold setting around the stone, and yellow gold band.
That sealed the idea for me, that they're cheats. When I asked the woman to write the ring ID down, They were hoping I would bring my husband to buy the ring, pay the price and get a substitute. They were hoping I wouldn't notice that the stone was inferior and the setting slightly different.
Wow, were they wrong. Nothing you can do except tell them. This is NOT the ring I was looking at and it is NOT the same stone or setting.
Be very very careful buying anything of substance from this store.
Beautiful things to look at, but a business aimed at getting the most out of the customer.
Oh, BTW, a taxi driver took us here by accident once, telling us it was the Government Gem shop...why?? I think he thought we might feel it was more respectable. It has nothing to do with the Government.
I've been to this store before. This time in Bangkok I accidentally went there twice. The first time was with our tour guide, we actually asked her to take us there at the end of a tour we had.
MY teen boys, husband and I all enjoy looking at gems and are very interested in how they're cut etc. The gallery has a small work room area that you're allowed to walk through and it's explained to you as you go through. Unfortunately, if you're really interested it's all a bit too quick. They don't like it if you hang around...I think they're just trying to herd you into the showroom. I thought that was a shame, I would have liked to watch the manufacturing process.
You seem to get paired with a 'hostess'. There are a LOT of staff, many must be security. I don't have any trouble being watched but I do have trouble with being followed so closely. It's annoying. The lady was very nice, but it was annoying. It's nice to be able to ask questions when you want to, but you can't look at anything....or comment on anything.....without the staff trying to engage you in selling tactics.
I hated it.
I hated that I was looking at jewellery I wanted to comment on, and it was obviously sapphire jewellery, and they'd state the obvious...."those are diamond and sapphire rings in yellow gold", "That is earrings." "Those are bracelets with ruby". Duh!!!
I couldn't point things out to my husband...not to buy...just to look at and enjoy...without her getting them out of the cabinet and just about forcing them onto my fingers. It was awful.
I also found the prices here to be extremely expensive. Inflated by world standards. I see some Trip Advisors saying they're reasonable. Well...not!! Even the cheapest items were too expensive. Simple silver and semi precious gems like amethyst over 3000 baht ,$100 AuD when they should be half that. Really expensive. There are other gem stores in Bangkok that are equally as lovely, maybe not as big, but trustworthy. They're also more reasonable. Try SJ jewellers, and another big one, but I found ok Chin (or G.P) Jewellery.
Anyway, at this store I really wanted to look around, and enjoy the gems that Thailand is famous for, but the following, the incessant commentary and talking, and getting things out all the time for me to look at, was sooooo annoying that eventually we quit. Even my teenage boys were followed. Security I understand, but aaagggh!
Now, there was a ring that I really liked. It was waaaayyyy to expensive for me, it was over $7000 Au. It had a Kashmir blue sapphire in it and some tiny diamonds. The sapphire was spectacular. Of course I didn't buy it, but I did ask the lady to write down the number so I could show my husband the beautiful stone later.
And later, I went back to the store, with him. I couldn't find the ring with the stone, and the lady kept showing me a similar ring saying that was the one. It wasn't. They kept pushing that ring, that WAS NOT the one, and insisting it was, WITH the same huge price tag.
Being somewhat of a gem connoisseur, I knew it wasn't the same stone, and the ring looked similar but different enough...for one thing it was all yellow gold, the one I had been looking at had a white gold setting around the stone, and yellow gold band.
That sealed the idea for me, that they're cheats. When I asked the woman to write the ring ID down, They were hoping I would bring my husband to buy the ring, pay the price and get a substitute. They were hoping I wouldn't notice that the stone was inferior and the setting slightly different.
Wow, were they wrong. Nothing you can do except tell them. This is NOT the ring I was looking at and it is NOT the same stone or setting.
Be very very careful buying anything of substance from this store.
Beautiful things to look at, but a business aimed at getting the most out of the customer.
Oh, BTW, a taxi driver took us here by accident once, telling us it was the Government Gem shop...why?? I think he thought we might feel it was more respectable. It has nothing to do with the Government.
Written October 20, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susan B
Devon, UK8 contributions
I was on a Princess Cruise shore tour and one of the stops was the Gems Gallery.
I purchased a ruby and diamond ring on the 5th December 2014
On the 9th March 2015 I emailed Gems Gallery to inform them that one of the diamonds had fallen out. They eventually replied asking me to return it by ordinary letter post only registered. To have it covered by insurance it would have cost £68
I got a quote from a local jeweller stating it could be repaired for around £50
I informed Gems Gallery of this but they still insisted I returned the ring to them at my expense. Not wanting to risk posting without insurance I suggested they post a replacement diamond and pay for the repair in the UK, the most economical thing to do. They did send the diamond but I still have to pay the cost of repair. Not a very good guarantee. I've bought jewellery abroad before and never had any trouble. The cheapest option was for them to pay for the repair in the UK but they refused.
I purchased a ruby and diamond ring on the 5th December 2014
On the 9th March 2015 I emailed Gems Gallery to inform them that one of the diamonds had fallen out. They eventually replied asking me to return it by ordinary letter post only registered. To have it covered by insurance it would have cost £68
I got a quote from a local jeweller stating it could be repaired for around £50
I informed Gems Gallery of this but they still insisted I returned the ring to them at my expense. Not wanting to risk posting without insurance I suggested they post a replacement diamond and pay for the repair in the UK, the most economical thing to do. They did send the diamond but I still have to pay the cost of repair. Not a very good guarantee. I've bought jewellery abroad before and never had any trouble. The cheapest option was for them to pay for the repair in the UK but they refused.
Written April 28, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
voir courriel envoyé ce jour merci pour la réponse
Written August 12, 2018
Ashok N
Mumbai, India
I plan to visit the bangkok gallery on wednesday the 7.2.2018. I would like to know for to be doubly sure that the gallery ia open on that day pl confirm. Also pl let me know the timing of the gallery.
Written December 24, 2017
All branches of Gems Gallery open everyday. The operating hours of each branch may vary differently but normally would include usual daytime period of 09.00am-16.00pm.
Written October 30, 2024
Gems Gallery has never contacted me to sort out the fake Gem stone they sold me my Opal disaster continues. Buyer beware as they do not know how to do customer service is .
Written September 20, 2017
So sorry. We have replied but our response got rejected. The response was as follows
...
Dear Babbet A,
We do apologize for the disappointment you have with our product/service.
However, we truly appreciate that you share your feedback and comment.
On the issue that you have with your purchased product and our guarantee scheme, we affirm through our certification that we have commitment to quality and genuineness of our products. Nonetheless, regarding your case, it is very likely that your stone been damaged by usage - not defective at moment of purchase. Please see the reference below for potential damage causes:
"... There are various types of opal clarity characteristics that affect value. Opals, like other gems, can have fractures, or pits and other surface blemishes. An opal might also contain fragments of its host rock, called matrix. Matrix in a polished opal is usually—but not always—detrimental to its appearance and value. It depends on the type of opal. ...
...If an opal loses moisture, it can lead to crazing: a fine network of cracks that resembles a spider’s web. The moisture loss can be caused by heat or excessive dryness, or by exposure to bright light or direct sunlight. Crazing can be prevented by never displaying opals in places— such as window displays—where they’re exposed to these conditions. ..."
( from 'Clarity and Transparency' in GIA EDU)
In case of damage by usage, we are willing to offer the most of our after sales maintenance service if possible without any charge unless necessary. However, in prior inspections of your item, it is pretty much likely that there would be necessary charges for changing a new stone.
I hope to receive your kind understanding.
Regards,
Customer Service Team.
...
Written October 6, 2017
Hi,
You mentioned that you could negotiate a discount. When they gave you the certificate of authenticity did they mention the tag price on the certificate or the discounted price you paid?
Written August 2, 2016
Their prices are fixed they do not give discounts on thay but if your a traveller and you have paid tha tax ie Vat and it is included on your bill you can get a refund of it on the airport so be sure to collect your vat refund before leaving the airport
Written August 3, 2016
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