KidZania Bangkok
KidZania Bangkok
4
This location was reported permanently closed
About
At the heart of KidZania Bangkok, the World#1 edutainment brand, is an amazing life-like, kid-sized city offering children from 4 to 14 years old a unique and engaging role-play experience that also helps develop essential life skills, such as money management, independent decision making and teamwork. With more than 80 professions to pick from, kids have the freedom to pursue their own path and the feeling of being "out on their own" as they take part in the real-life work and social activities in KidZania city.
Suggest edits to improve what we show.
Improve this listing
Full view
Top ways to experience nearby attractions
The area
Address
Neighborhood: Chidlom
How to get there
- Siam • 4 min walk
- Ratchadamri • 8 min walk
Reach out directly
Best nearby
Restaurants
6,699 within 3 miles
Attractions
624 within 6 miles
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
683 reviews
Excellent
380
Very good
187
Average
58
Poor
22
Terrible
36
Darren L
Burnaby, Canada124 contributions
Jan 2020
Visited KidZania twice in a week and spent almost the entire day there each time, with my daughter obviously having a blast. Both times were on weekdays and was not too busy so lineups were short. If you have not been to a KidZania before, it's definitely a must-do with kids, as the staff encourages them to step out of their comfort zone to try things they may not usually do while also making sure us parents are simply spectators. Of note, would recommend minimum age of 4yrs to ensure they can participate in most activities, but even then there are a few that will require kids a few years older.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear dloo86,
Thank you very much for re-visiting KidZania Bangkok.
We glad knowing your kid enjoyed our activity. With plenty of occupation choices, the kid always wants to come back to try more. We will keep providing the best learning and playing activity to assure your next visit will be more pleasant.
Thank you once again to recommend us to others and hope to see you again.
Kind regards,
Anognard Permchalad
Customer Service Manager
Written January 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
D7862ZCnickp
Storrington, UK197 contributions
May 2018 • Family
Interesting place where kids can try doing different jobs to earn money which they can then spend on things in the mini-town. Parent interaction is minimal so take a book and relax while they have fun!
Written May 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear D7862ZCnickp,
Thank you for taking the time to post your review on TripAdvisor concerning your recent visit with us.
At KidZania, we offer the ideal environment for kids to learn about a host of occupations and careers, all while building skills like teamwork, trust and financial responsibility. I am delighted to read that you and your kids were totally satisfied and recommend us to other.
With great comment and satisfaction, I hope that we will get the chance to welcome back you soon for another great experience at KidZania Bangkok.
Kind regards,
Anongnard Permchalad
Entry & Exit and Customer Service Mananger
Written May 13, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jer
Northern Virginia, VA171 contributions
Oct 2014 • Couples
I took my kids, ages 5 and 4, here on a Tuesday and they had a great time. It is comparable to a large children's museum in the U.S, but with a twist: rather than let the kids run free and climb on stuff, there are actual activities for them to participate in. In this model of a small town, if you visit the post office, you get to deliver the mail (or pick it up) from other stores in the town. If you go to the fire station, you get a brief on fire safety, followed by taking a fire truck to the other side of the town to put out a (fake) fire. They kids get paid in fake money, and at the end of the day they can spend it in a shop and buy a souvenir.
My advice: don't go on a weekend. The weekends are not only jam packed, but they limit you to a time block of 3-4 hours. So not only do you not get enough time to do everything, the lines for each activity are longer, meaning you get to do even less. If you can, go during a weekday, arrive right when it opens, and plan on spending the entire day there. There are restaurants within which are reasonably priced, and there is wifi access. We left after 5 hours, having enjoyed the experience with a feeling that we had gotten our money's worth. Make sure you book in advance for a lower rate.
My advice: don't go on a weekend. The weekends are not only jam packed, but they limit you to a time block of 3-4 hours. So not only do you not get enough time to do everything, the lines for each activity are longer, meaning you get to do even less. If you can, go during a weekday, arrive right when it opens, and plan on spending the entire day there. There are restaurants within which are reasonably priced, and there is wifi access. We left after 5 hours, having enjoyed the experience with a feeling that we had gotten our money's worth. Make sure you book in advance for a lower rate.
Written October 17, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Soomth_Sluggo,
Thank you very much for sharing feedback about your recent visit at KidZania Bangkok.
We very happy to hear that your kids had a great experience in our facility. We offer ultimate learning experience by role-playing. So it's a rare experience that kids can try to be anything they wants. They also learned about money management by earning, spending and saving as well. With those real-life experience makes kids enjoy activity all day.
We are looking forward to welcome you back on your next visit in Bangkok.
Best regards,
Anongnard Permchalad
Customer Service Associate
Written October 18, 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FiennaB
11 contributions
Aug 2015 • Family
In theory Kidzania is a great concept but the Bangkok one is so badly run I wouldn't waste your time or money going there.
The queues we so long that our 5 year only managed 3 activities in 3 hours and even then didn't get a the chance to earn Kidzania money (which is the most fun part) because there were so many children there that all the activities were so over subscribed that the supervisors just did the work for them, which was no fun at all. Our 3 year old was very poorly catered for and only managed one activity that she was interested in.
Apparently 3 activities in 3 hours is 'good' according to the manager - when I told him I didn't think it was he just laughed at me and said 'the queues are bigger at Disneyland' - you don't say!
Going midweek we thought it wouldn't be too busy but the place was ridiculously over subscribed with hundreds of school children charging around, pushing in for the activities with very little control or supervision.
For the prices they charge I would expect much more engaging and interesting activities and not just to spend time queuing up and watching adults do the activity.
Clearly their only interests are making huge profits (bearing in mind they'll take hefty sponsorship fees from the fast food giants that operate there too) and not ensuring their customers are happy - their policy is apparently not to offer refunds to unhappy customers, but if a few less people visit as a result of this review then they might at least listen to their customers, but I'm not holding my breath.
The queues we so long that our 5 year only managed 3 activities in 3 hours and even then didn't get a the chance to earn Kidzania money (which is the most fun part) because there were so many children there that all the activities were so over subscribed that the supervisors just did the work for them, which was no fun at all. Our 3 year old was very poorly catered for and only managed one activity that she was interested in.
Apparently 3 activities in 3 hours is 'good' according to the manager - when I told him I didn't think it was he just laughed at me and said 'the queues are bigger at Disneyland' - you don't say!
Going midweek we thought it wouldn't be too busy but the place was ridiculously over subscribed with hundreds of school children charging around, pushing in for the activities with very little control or supervision.
For the prices they charge I would expect much more engaging and interesting activities and not just to spend time queuing up and watching adults do the activity.
Clearly their only interests are making huge profits (bearing in mind they'll take hefty sponsorship fees from the fast food giants that operate there too) and not ensuring their customers are happy - their policy is apparently not to offer refunds to unhappy customers, but if a few less people visit as a result of this review then they might at least listen to their customers, but I'm not holding my breath.
Written August 6, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear FiennaB,
Thank you for taking the time to post your review on Tripadvisor concerning your recent visit with us.
I am sorry to hear that your experience at KidZania Bangkok was not met your expectation. About the school groups, we have recently had more school groups booked this period as KidZania Bangkok is a top destination for school field trips. Most of schools often visit on the weekday to avoid making crowd on the weekend which normally have many family visitors.
Our facility has the capacity to handle up to a maximum of about 1,600 – 1,800 visitors. Mostly the maximum number in the facility is not frequently happen. However our staff may informing visitor at the counter if we have over 1,000 people in the facility. Most of our activity is running continuously. Normally if activity already starts, kid may need to queue for next activity which may takes time about 15-20 minutes and there might be longer queue in the popular area.
KidZania encourages kids to think and act independently. They are allowed to move freely throughtout the city and make their own choices about which jobs to take and how to spend their kidZos. In the queuing situation, kids develop their decision ability for choosing to wait or doing another activity with the shorter queue.
The safety & security of all kids is our top priority. Our Zupervisors have been trained to handle visitors based on the suggested capacity or just slightly more in the event there are huge crowds. Our staff have also been encouraged to be as accommodating as possible to our visitors so that as many of them may be able to participate & enjoy the Ultimate Learning & Role-Play Experience.
As ticket is non-refundable, our Customer Service team or any staff are available to assist visitors who met inconvenience or below expectation experience. To maintain your valued memory, please let us know your concern as soon as possible. With 65 fun career activities in 53 establishments inside 10,000 sqm replica city. There are plenty of choice for kids to try. We are sure your kids will have the best time with us. Please let me assist you for the next visit to show you what KidZania truly is.
Thank you again for sharing your perspective, we look forward to welcome you back on your next trip to Bangkok.
Best regards,
Anongnard Permchalad
Customer Service Manager
Written August 9, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GreenCombi
Melbourne, Australia22 contributions
Oct 2013 • Family
Interesting concept, though ridiculous in practice in Bangkok. Some of the "jobs" looked like fun....IF you speak Thai, are aged < 6, and are easily amused. Yet they promote it to kids up to 14 years of age.
Otherwise it's a complete waste of money. EG. How do they let you be a Policemen?....By following a bored looking teenager around the buildings single file whilst he sporadically blows a police whistle. Excellent fun if you're a young child or else part brain dead. To be fair, being a fireman looked OK; squirting water on a fake fire.
I recognise this "amusement" (and I use that term loosely) is in Thailand and thus Thai would be expected to be the principal language. However Bangkok is an international city, and there were certainly zero warnings beforehand that all instructions would be in Thai only. Kidzania ignores the needs of all foreigners, whilst happily taking their money.
Other non- Thai speaking families we spoke to inside were similarly confused and unimpressed.
So to sumarise, if your'e REALLY young and speak Thai, Kidzania MIGHT be fun. We really wouldn't know since we had absolutely no idea what was going on inside. All non Thai speakers would be far better off spending their money elsewhere.
Otherwise it's a complete waste of money. EG. How do they let you be a Policemen?....By following a bored looking teenager around the buildings single file whilst he sporadically blows a police whistle. Excellent fun if you're a young child or else part brain dead. To be fair, being a fireman looked OK; squirting water on a fake fire.
I recognise this "amusement" (and I use that term loosely) is in Thailand and thus Thai would be expected to be the principal language. However Bangkok is an international city, and there were certainly zero warnings beforehand that all instructions would be in Thai only. Kidzania ignores the needs of all foreigners, whilst happily taking their money.
Other non- Thai speaking families we spoke to inside were similarly confused and unimpressed.
So to sumarise, if your'e REALLY young and speak Thai, Kidzania MIGHT be fun. We really wouldn't know since we had absolutely no idea what was going on inside. All non Thai speakers would be far better off spending their money elsewhere.
Written October 19, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crazybone
Bangkok, Thailand1 contribution
Jul 2012
Terrible waste of money and time. Waiting time for each area was appalling. Left after over an hour and we had not got in to any of the activities at all. Half of the activities were closed or under renovation. Went to ocean world afterwards to make up for the terrible experience.
Written June 1, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holly
3 contributions
Mar 2019 • Family
Do you enjoy spending lots of money to give your child separation anxiety and possibly be assaulted by the staff? Then this is the place for you.
We spent over 100 USD to take our toddler here. Thats right. Two adults, one two year old and a couple of “please stop crying” lollipops later we were out $100... in Bangkok. You could dine at the top of the dome with that. Babysitter included. But it’s my kid so why not do something special for him? No matter the cost. Dear god above are we stupid.
2+ age recommendation: can someone please introduce these people to a 2 year old? If you’re lucky enough to find one of these signs (there are very few activities), they will hold your toddler back from you while he screams and give him dirty looks until you demand him back.
Parents welcome activity: they will SCREAM at you that parents aren’t welcome. You will show them the parents welcome symbol in the brochure, they will SCREAM at you that parents aren’t welcome and try to take your toddler... which will result in him crying... again.
A perfect activity: Finally an activity your child can do without being dragged from your arms. He can be a florist. It’s adorable. He wears an apron. Oh wait, the worker tells him he’s doing it wrong. Reprimands the toddler on his flower selection. YELLS at the toddler to stand up, shoves a $5 coupon in his face and tells him to get out. We get it, your a grown man in your 30s teaching toddlers how to arrange fake flowers in a mall. Your parents must be so proud. However, please don’t scar my kid because you made bad life choices.
We ended up spending the rest of our time in the baby’s play area. Where they had the equivalent of day care toys for him to play with (although quite a few of them were glued down?!?)
When we were leaving the electronic bracelet got stuck on our son’s hand. The staff actually yanked on my two years old’s wrist, showing no regard for whether he was in pain or they were injuring him. My wife started to scream but they needed their property back.
We complained to the manager GENA. She shook her head insisted her “employees were well trained” and said “no refunds”.... Her well trained employee had just assaulted my 2 year old.
A note about older kids: you will get cute pictures of your kids here. No doubt about it. They will look great on Facebook. However, most of the kids didn’t look very happy. They’re shown instruction videos, dressed up in a costume and then posed for photos. If you need something to send to grandma to show that little Suzzy is indeed preparing for medical school, then this is a good spot for the photo.
That being said if you have a super driven seven year old who needs to decide his career aptitude ASAP because he’s got some pending collages applications, then this also might be a good option.
We went from visions of our little dude playing pilot in a real sized plane and riding in a miniature fire wagon to a traumatized toddler in a daycare room (where there were no other children). I CANNOT say this enough. STAY AWAY.
We spent over 100 USD to take our toddler here. Thats right. Two adults, one two year old and a couple of “please stop crying” lollipops later we were out $100... in Bangkok. You could dine at the top of the dome with that. Babysitter included. But it’s my kid so why not do something special for him? No matter the cost. Dear god above are we stupid.
2+ age recommendation: can someone please introduce these people to a 2 year old? If you’re lucky enough to find one of these signs (there are very few activities), they will hold your toddler back from you while he screams and give him dirty looks until you demand him back.
Parents welcome activity: they will SCREAM at you that parents aren’t welcome. You will show them the parents welcome symbol in the brochure, they will SCREAM at you that parents aren’t welcome and try to take your toddler... which will result in him crying... again.
A perfect activity: Finally an activity your child can do without being dragged from your arms. He can be a florist. It’s adorable. He wears an apron. Oh wait, the worker tells him he’s doing it wrong. Reprimands the toddler on his flower selection. YELLS at the toddler to stand up, shoves a $5 coupon in his face and tells him to get out. We get it, your a grown man in your 30s teaching toddlers how to arrange fake flowers in a mall. Your parents must be so proud. However, please don’t scar my kid because you made bad life choices.
We ended up spending the rest of our time in the baby’s play area. Where they had the equivalent of day care toys for him to play with (although quite a few of them were glued down?!?)
When we were leaving the electronic bracelet got stuck on our son’s hand. The staff actually yanked on my two years old’s wrist, showing no regard for whether he was in pain or they were injuring him. My wife started to scream but they needed their property back.
We complained to the manager GENA. She shook her head insisted her “employees were well trained” and said “no refunds”.... Her well trained employee had just assaulted my 2 year old.
A note about older kids: you will get cute pictures of your kids here. No doubt about it. They will look great on Facebook. However, most of the kids didn’t look very happy. They’re shown instruction videos, dressed up in a costume and then posed for photos. If you need something to send to grandma to show that little Suzzy is indeed preparing for medical school, then this is a good spot for the photo.
That being said if you have a super driven seven year old who needs to decide his career aptitude ASAP because he’s got some pending collages applications, then this also might be a good option.
We went from visions of our little dude playing pilot in a real sized plane and riding in a miniature fire wagon to a traumatized toddler in a daycare room (where there were no other children). I CANNOT say this enough. STAY AWAY.
Written March 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Hollytravelmom,
Thank you for your comprehensive review of your recent visit to KidZania Bangkok. I am sorry to hear that your experience at KidZania Bangkok was not met your expectation.
KidZania concept is providing ultimate learn and play for kid 4-14 years to explore the real-life experience through role-playing activity. In line with the KidZania spirit, it is advised to let kids choose themselves, what activities they want to do. For the best activity focusing and learning, the adult is not allowed to participate in the activity. After kid doing all the work process by themselves, the confidant was built, they will proud of themselves and it will become the self-esteem.
Toddler’s area is providing for younger siblings visiting KidZania. We have a dedicated Early Years area which design for toddler including special adds 15 kid's activities. However, KidZania concept adult is not allowed in the activity room. The reason why parents are asked not to participate in most of the activities is that having parents by their side will not allow your child the opportunity to build up their confidence. In the role-play activities, kids need to feel as if they are in control. This will help trigger their belief, imagination, creativity & the whole learning process whilst developing their self-esteem at the same time.
However, I am sorry to hear that you have some negative experiences at KidZania Bangkok. I guarantee that we will look into this, maintain our high standard service, and ensure that your next visit would be much more pleasant than the previous one.
We would like to apologize once again for the inconvenience caused & hope to have a chance to welcome you again soon.
Kind regards,
Anongnard Permchalad
Entry & Exit counter and Customer Service Manager
Written March 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
phinyarphat
Bangkok, Thailand5 contributions
May 2017
My friends and I bought the promotional tickets during Thai Tiew Thai Event during early March 2017. There were promotional tickets for Thai residents only, and the marketing brochure stated the validity for 4 months after the date of purchase.
So, several friends and I agreed to buy the combo tickets, and the salesperson name "Boom" told my friend (who bought the ticket at the event) that all tickets would have validity for four months after purchase.
We purchased total of around 40 tickets, dated 2nd March 2017. And my friends distributed the e-tickets to all of us through e-mails. Surprisingly, there was no expiry date or any expiring condition on the e-ticket. But the condition was written with small texts at the bottom of the e-mail, overall after the series of e-tickets in the e-mail.
We were all misled by the sales & marketing promotion of Kidzania Bangkok, they verbally confirmed to us that the validity of the tickets were 4 months. And after we use the tickets to enter Kidzania Bangkok today (10th May 2017), they said that the tickets were expired.
We were totally surprised why they were expired, as we have not used the tickets at all. The staff at the counter informed us that the tickets were valid only for 2 months.
So, we told them that your salespeople told us at the event that all tickets would be valid for 4 months, how come they expired earlier than what you communicated. The staff mentioned about the terms & conditions in the email, that we should follow those.
We were totally disappointed and frustrated how they were unable to handle service failure and service recovery right then. They were mentioning that "verbal communication by sales could not be proved".
So, I told them, please do not say "The sales team or the operation team" , because you are Kidzania team, and what your team communicated to us was totally misleading, and caused the misunderstanding now. And we, as your customers, were currently very upset!!! How would you help us solve problem?
I asked for the phone number of Salesperson (Boom), I called but the phone was off. So, I called the Sales Manager (Ying) 15 times, and nobody picked up the phone. I asked for the phone number of GM, they did not give to us. The guy at the reception (Mr.Don) texted the GM telling him what happened, and the answer from GM (Mr.Denis) was...just follow the rule and system.
I was shocking how the General Manager handled the Customer Complaint, and did not even empathize the customers who were waiting to enter the venue for 1 hour and 30 minutes. He did not even dare to talk to me over the phone. Shame on you indeed.
Finally, the Operation people offered us 50% discount to enter Kidzania, despite us paying the advance purchase at the event. So, we paid double to enter the place with really upset and disappointing feelings.
The way the handle service failure and customer complaints were totally unprofessional. First of all, they should not keep saying that they could do nothing but offer us THB 150 discount. They should not say it's the salespeople's mistake, because they are the same team, or are they working Silo? And finally, the Management Team should come up to empathize customers and listen to what customers want, and offer alternatives to compensate customers' bad feelings and their dishonest selling process.
So, several friends and I agreed to buy the combo tickets, and the salesperson name "Boom" told my friend (who bought the ticket at the event) that all tickets would have validity for four months after purchase.
We purchased total of around 40 tickets, dated 2nd March 2017. And my friends distributed the e-tickets to all of us through e-mails. Surprisingly, there was no expiry date or any expiring condition on the e-ticket. But the condition was written with small texts at the bottom of the e-mail, overall after the series of e-tickets in the e-mail.
We were all misled by the sales & marketing promotion of Kidzania Bangkok, they verbally confirmed to us that the validity of the tickets were 4 months. And after we use the tickets to enter Kidzania Bangkok today (10th May 2017), they said that the tickets were expired.
We were totally surprised why they were expired, as we have not used the tickets at all. The staff at the counter informed us that the tickets were valid only for 2 months.
So, we told them that your salespeople told us at the event that all tickets would be valid for 4 months, how come they expired earlier than what you communicated. The staff mentioned about the terms & conditions in the email, that we should follow those.
We were totally disappointed and frustrated how they were unable to handle service failure and service recovery right then. They were mentioning that "verbal communication by sales could not be proved".
So, I told them, please do not say "The sales team or the operation team" , because you are Kidzania team, and what your team communicated to us was totally misleading, and caused the misunderstanding now. And we, as your customers, were currently very upset!!! How would you help us solve problem?
I asked for the phone number of Salesperson (Boom), I called but the phone was off. So, I called the Sales Manager (Ying) 15 times, and nobody picked up the phone. I asked for the phone number of GM, they did not give to us. The guy at the reception (Mr.Don) texted the GM telling him what happened, and the answer from GM (Mr.Denis) was...just follow the rule and system.
I was shocking how the General Manager handled the Customer Complaint, and did not even empathize the customers who were waiting to enter the venue for 1 hour and 30 minutes. He did not even dare to talk to me over the phone. Shame on you indeed.
Finally, the Operation people offered us 50% discount to enter Kidzania, despite us paying the advance purchase at the event. So, we paid double to enter the place with really upset and disappointing feelings.
The way the handle service failure and customer complaints were totally unprofessional. First of all, they should not keep saying that they could do nothing but offer us THB 150 discount. They should not say it's the salespeople's mistake, because they are the same team, or are they working Silo? And finally, the Management Team should come up to empathize customers and listen to what customers want, and offer alternatives to compensate customers' bad feelings and their dishonest selling process.
Written May 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DavidAndPed
Middlesbrough,UK121 contributions
Feb 2016 • Family
We took our 3 year old to KidZania while visiting family and friends in Bangkok
Before purchasing our tickets my wife who is Thai (I'm English) asked the staff if it was suitable for him and what he could do, we were told "Yes" and given a map with circled areas that were "Toddler Friendly".
The first thing that annoyed me was the ticket staff wanted to charge my son a "Farang rate" even though he's half Thai, half English. Eventually my wife managed to convince them he was Thai (which he is) and we paid the Thai rate for him. Still for the 3 of us it was about £30 GBP.
Initially I thought this is going to be great, my son ran in and first thing he had to do was go to the bank. When the girl in the bank gave him the money his face was beaming and he was so happy. It rapidly went down hill from this point on.
Now I know we were given a map with Toddler Friendly areas circled but we weren't told that meant every other area was "out of bounds" to him.
After the bank my son wanted to go in the Vets shop, just to see the fish and touch the stuffed cats and dogs. There were no signs (in English) on the door of the shop that said he wasn't allowed in so he opened the door and went in. From the other end of the shop a Thai member of staff came running over and shooed him out of the shop saying he wasn't allowed.
This obviously upset him, but we told him it was OK and we'd find something he could do. After checking the map a building site area was circled so we walked over to that and there was a sign in English saying "Toddler Friendly' - Great!
So we open the gate and tell him to in which he does, at this point another member of staff comes over and pushes him back out saying he couldn't come in unless he had a "buddy" and they needed to set things up (there was already two other toddlers playing in there) After being man handled and pushed out my son burst into tears so after 10 mins of being in KidZania we picked him up and walked out.
My wife went to speak to the staff at the ticket desk who simply weren't interested so we left, my son in tears and us £30 GBP down.
We've been to various tourist attractions from the Empire State Building in New York to the Tower of London (all of which could be described as adult attractions rather than aimed at kids) and at none of them has my son been shooed out, pushed and reduced to tears by members of staff.
I doubt Tony Fernandes will be reading this but if I was him I'd be thinking twice about being associated with an establishment that has staff who clearly know nothing about kids.
Before purchasing our tickets my wife who is Thai (I'm English) asked the staff if it was suitable for him and what he could do, we were told "Yes" and given a map with circled areas that were "Toddler Friendly".
The first thing that annoyed me was the ticket staff wanted to charge my son a "Farang rate" even though he's half Thai, half English. Eventually my wife managed to convince them he was Thai (which he is) and we paid the Thai rate for him. Still for the 3 of us it was about £30 GBP.
Initially I thought this is going to be great, my son ran in and first thing he had to do was go to the bank. When the girl in the bank gave him the money his face was beaming and he was so happy. It rapidly went down hill from this point on.
Now I know we were given a map with Toddler Friendly areas circled but we weren't told that meant every other area was "out of bounds" to him.
After the bank my son wanted to go in the Vets shop, just to see the fish and touch the stuffed cats and dogs. There were no signs (in English) on the door of the shop that said he wasn't allowed in so he opened the door and went in. From the other end of the shop a Thai member of staff came running over and shooed him out of the shop saying he wasn't allowed.
This obviously upset him, but we told him it was OK and we'd find something he could do. After checking the map a building site area was circled so we walked over to that and there was a sign in English saying "Toddler Friendly' - Great!
So we open the gate and tell him to in which he does, at this point another member of staff comes over and pushes him back out saying he couldn't come in unless he had a "buddy" and they needed to set things up (there was already two other toddlers playing in there) After being man handled and pushed out my son burst into tears so after 10 mins of being in KidZania we picked him up and walked out.
My wife went to speak to the staff at the ticket desk who simply weren't interested so we left, my son in tears and us £30 GBP down.
We've been to various tourist attractions from the Empire State Building in New York to the Tower of London (all of which could be described as adult attractions rather than aimed at kids) and at none of them has my son been shooed out, pushed and reduced to tears by members of staff.
I doubt Tony Fernandes will be reading this but if I was him I'd be thinking twice about being associated with an establishment that has staff who clearly know nothing about kids.
Written February 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear DavidAndPed,
Thank you for adding this comprehensive review about your last visit at KidZania Bangkok. We are deeply sorry to hear that your experience was not satisfied.
We are apologies that our ticket staff couldn't provide enough information about KidZania since the beginning. So it caused of some misunderstanding perspective. We can assure you that we take customer concerns very seriously. We will train staff to improve information service and anticipating to our visitors need.
KidZania is a Mexican chain currently operating in 21 locations worldwide. We provide ultimate learn and play for kid 4-14 years to explore the real-life experience through role-playing activity. For toddler, in every KidZania there is a toddler’s room called Character's house. However in KidZania Bangkok, we add some kid activities which toddler can participate under activity rules.
In KidZania kids also learning socialization skills, mutual cooperation and respect. So there are some activity rules to fulfill those benefits. Such as; once activity in each station starts, kid have to wait for next round. So the activity will run smoothly without interruption from in and out members. If kid prefers to wait, he has to queue by himself.
Kid also has to do role-playing by themselves while Adult has to observe outside. Once kid finish all process by his own ability, the self-confidence was build and it become self-esteem after that. These benefits make KidZania different from other theme park. We hope this clarifies some queries you may have & gives you a better understanding of what KidZania is all about.
Thank you very much again for your review. Visitor feedback is a critical in maintaining our high standards. We are very welcome you back if you have a chance to visit us again in the future.
Kind regards,
Anongnard Permchalad
Customer Service Manager
Written February 15, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
klee200
Redding, CA10 contributions
Feb 2015
Got there at 2pm, almost everything was closed. Staff were rude, we were in there less than 5 mins and walked out. 20 mins later we are still trying to get a refund for something that we couldn't use because of their lack of staff. Their suggestion was for us to walk back around and write down every place that turned us down and every place that was closed. Or let them walk our children around in there without us. The answer to that was no on both. After 40 mins we were told they would refund us by taking someone else's money and not ringing it in as that would be the only way to do it.
Written February 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear klee200,
Thank you for taking the time to post your review on Tripadvisor concerning your recent visit with us.
The voice of our visitors is critical in maintaining our high standards. With your comments on our activities, regularly during the weekday, we have more than 50 establishments operating from 10 AM until 5 PM. Unfortunately some of activities that you visit may not available at that time which may cause of your disappointed. We ensure that we will look into this and train all staff to be more efficiency, maintain our high standard service, and ensure that your next visit would be much more pleasant.
Thank you again for sharing your point of view and hope that we will have a chance to welcome you back again soon.
Best regards,
Anongnard Permchalad
Customer Service Associate
Written February 7, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve heard that KidZania in Bangkok has closed down…can anyone confirm if this is true please?
Written May 28, 2022
i have 2 kids, 8 year old and 2 year old. can both of them play in Kidzania?
Written October 20, 2019
It is not suitable for the 2 year old to play because most of the tasks require instructions to be followed and a 2 year old might not be able to follow and do the tasks.
Written October 21, 2019
What is the time and price for the late session going in with discount.
I remember last time I went had a discount rate cos of afternoon entry. Thanks
Written August 10, 2019
I wouldn't bother, let time, they had many school groups, its a waste of time, you can't even get in to any location inside.
Written August 10, 2019
Can you take food in to Kidzania, or is there food for sale once you are inside? Also can the parents view the kids while they are doing their jobs?
Written July 21, 2019
Yes you can and also there are food stalls inside where you can choose your menu.Also the parents can view the kids while they are doing their jobs.
Written July 22, 2019
If the kids dont speak english. Will they be able to understand what do do and how to play? Will I be allowed to joined them?
Written February 12, 2019
Sure your kids will understand from the job doing, the staff will show and explain by example.
Written February 13, 2019
Does the activity come in English speaking or Thai?
Written November 26, 2018
Hello,
All activities is bilingual (English and Thai). We hope to see you at KidZania Bangkok! :)
Written November 28, 2018
Can the 2year 9month child enter the play zone together with one of the parents?
Written November 24, 2018
Hello,
Yes, we have toddler area "Urbano House" for your children.
Written November 28, 2018
…
Showing results 1-10 of 44
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listingScroll back to KidZania Bangkok information