We just had the most amazing trip in the Everest region with Ace the Himalaya! Their trip plan, guides, office staff and ground support, were nothing short of amazing!
As we quickly found out, Mother Nature can make that part of the world very challenging, and you need a flexible go-with-the-flow attitude to travel there. But more than that, you need a well connected, organized, professional tour operator on your side when weather or natural disasters arise.
To start with, less than 48 hours before we left the US, Kathmandu suffered devastating floods and we thought our trip might have to be rescheduled. But the office quickly confirmed that all was ok where we were going, and put our minds at ease. As we headed up to the Everest region, we realized that no one had been able to get in/out of that area by plane for 5 days because of the storm. But thanks to Ace's connections with the helicopter services, we were on the first flight from Kathmandu into Lukla that day, which ended up being only 1 of 2 that got in during a short weather window. And because of that passenger backlog, even our guide spent 3 days trying to get up to the mountains to join us, so in the meantime Ace shuffled another 2 guides to cover the beginning of our trip. The office and guides were in constant contact with us via What'sApp, keeping us updated on what was happening. By day 3, when it was clear that our planned guide wouldn't be able to catch up with us, we were assigned one of their other seasoned guides for the remainder of our trip. Ganesh was simply wonderful ... knowledgeable, friendly, informative, and fun. We felt completely at ease with his abilities and thoroughly enjoyed his company.
Along the trek, we passed a number of places where the trail had been damaged from the storm the week before. In particular, crossing the Ngozumba Glacier where landslides were still active. Ganesh was very careful and attentive, with our safety & enjoiyment in mind the whole time. And when we decided to alter our trip half way through, he responded "no problem" and by the next morning it was all arranged.
I can't recommend Ace highly enough as the best tour operator in the Himalayas. Book one of their fantastic trips, or have them customize one for you.