I reached out to the company from a recommendation by someone in Thailand who has been to Nepal with Himalayan Gateway Trek twice and was impressed with their service. I was going to go to Nepal alone, so naturally safety was an issue of concern. However, since they came recommended, I was able to feel more comfortable exploring the country on my own with their assistance.
When I wanted to explore the cities in addition to trekking, Bipin was able to accommodate such request. I asked to stay over in Nagarkot for a night at the last minute and Bipin was able to book a room at a hotel located at the highest point in Nagarkot with the best view of the mountains. I was lucky that it was a clear day so the view from the room was just perfect. Totally worth the ride out to Nagarkot!
During the Annapurna Base Camp trek, Bipin, who was also our guide, has extensive experience and knowledge of the area so he was able to provide route information, answer any questions, prepare us mentally and clothing-wise for what we were going to encounter during the trek. He is also very attentive, is always observing us, asking whether we were ok, and looking out for us in terms of safety. The stories of his experience on the mountains were also pleasant conversation during the trek.
Lastly, we can't forget the true heroes of our trip, our porters, Raj and Dipok, who were so polite, patient, and helpful. Without them, I wouldn't be able to go out there. Cheers to them!
No doubt I'm going back to Nepal and it will definitely be with Himalayan Gateway Trek.