Magical Gorilla Adventures
Multi-day Tours • Eco Tours • Nature & Wildlife Tours
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9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Africa was gifted with so many attractions and one of its greatest gift is mountain gorillas, a primate species that shares over 98% of DNA with humans. These endangered primates reside in Uganda, Rwanda and Congo and can be visited for a fee. Africa is a very good destination for seeing mountain gorillas.
Kampala, Uganda

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Magical Gorilla Adventures
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Travelers talk about
(8 reviews)
(6 reviews)
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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5.0
56 reviews
Excellent
52
Very good
3
Average
0
Poor
1
Terrible
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SaliDiani
Ukunda, Kenya31 contributions
Sep 2022
Together with 3 friends, we booked a 5 days tour of Uganda, with gorilla trekking at Bwindi Impenetrable Forest.
From the inquiry onward, Aina was very professional and keen to any queries and changes we may request.
Our tour guide Ronnie was excellent! He was timely, professional and fun and was able to sort any queries/change of program on the spot.
The whole trip was a Dream come True and I could not recommend Magical Gorilla more!!
Thank you so much, guys!!
Written September 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Linda Y
Frisco, TX5,471 contributions
Aug 2022
Magical Gorilla Adventures arranged a 15 day “Best of Uganda & Rwanda” tour for me and my husband. What an adventure it was! My main objective for picking these two countries was to see the mountain gorillas, but we saw and experienced so much more! Aina, the owner/director, was a pleasure to work with, answering my many questions and concerns, and tailoring the trip to our requests. We felt her price was reasonable, and we also liked working directly with a local Ugandan company. I can’t say enough great things about Ronnie, our driver/guide. A seasoned pro, we were under his watchful eye from the minute he met us at the Entebbe airport until he left us in Kigali. If you are worried about going to Africa, think again and book with a company that can arrange the trip of a lifetime. Thank you, Aina and Ronnie!
Written September 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rita D
1 contribution
Aug 2022 • Couples
Definitely Magical, as they are referred to on ground; exceeded our expectations. We truly enjoyed our Mount Bisoke hiking adventure. Our guide Chris was more than amazing and kind enough to organize for us extra activities on the way. I’ll recommend this tour operator any day.
Written September 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

N R T
1 contribution
Aug 2022 • Friends
We booked a half day White water rafting experience un Jinja through magical Gorilla aventures and everything went on as planned .
The experience was very awesome and unique.
We spent the rest of our evening enjoying and sundower at a floating bar in Jinja.
We definitely recommend this company for rafting activities.
Written September 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Pablo
2 contributions
Aug 2022 • Family
Aina helped organize for us a lifetime hot air balloon experience in Akagera National Park Rwanda. Despite paying for a mid-range trip, the company offered us a luxurious land cruiser instead of a safari van that was earlier promised. The upgrade made our experience even better. I’d highly recommend this agency. They’ll go an extra mile to give you the best experience.
Written September 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Pablo S
2 contributions
Jul 2022 • Couples
We traveled with Magical Gorilla Adventures to Maasai Mara National Reserve in July and our experience was marvelous. The company helped organize for us a hot air balloon safari at a highly discounted rate and we truly appreciate it. Thank you Aina and team for organizing this lifetime adventure for us.
Written September 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Salome O
2 contributions
Jul 2022 • Friends
We were highly discouraged about trekking chimpanzees in Nyungwe Forest National Park in Rwanda but this company assured us they would go an extra mile to offer us the best experience here. We trekked both chimpanzees, colobus monkeys and managed to hike through the canopy walk way too. IMO, the morning chimpanzee trekking experience is a much better experience. You can easily see chimps; especially in the Cyamudongo sector. Rwanda is a such a beautiful country and we already miss it.
Written September 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kaja C
Ljubljana, Slovenia3 contributions
Aug 2022
From start to finish the experience was magical. Aina helped to anwser all my questions promptly before we left and then the trip ran incredibly smoothly. We were lucky to have Innocent as our companion/driver as he is a wealth of information about the country, trully lovely, and always looking out to make your trip better. When the weather was bad he had alternatives, when we had time to do something else he had suggestions. Really fantastic!
Written August 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

SLF
Philly7 contributions
Jul 2022
Fortunately, we had a wonderful adventure in Uganda and Rwanda; unfortunately, it was in spite of our tour operator. I want to list my complaints about Magical Gorilla only because I don’t want others to fall in to the same trap we did:

• Our first concern happened pre-trip. The office was very communicative and accommodating until our full deposit was received. Once the money was “in hand”, getting them to respond to a question was like pulling teeth. Other than a packing list, there was no pre-trip information. We could have benefited from money exchange advise, etc.

• Once we met up with our guide in Uganda, it appeared that the itinerary provided to me during the planning stage, was not the same itinerary that our guide had. Much of the information was inaccurate in our version and many travel times between locations were almost double what was communicated to us. If we had known the accurate information, it would have affected some of the decisions we made pre-planning. There was no excuse to say a trip from point A to B was 5 hours when it was actually 8.

• Our vehicle for this rigorous trip throughout Uganda/Rwanda was not in very good condition. The air conditioner did not work and the entire electrical system seemed to be shot. The “refrigerated” water that was supposed to be kept cold for us in the van was lukewarm at best. Also, the charging outlets for our phones/cameras did not work. On a few occasions we needed help from the locals to start the vehicle.

• About halfway through our trip, we were contacted by the office at Magical Gorilla (Aina) asking us for more money since the price of gas had increased so much since the time we booked our tour a year prior. We all felt that asking for additional money while we were already in Africa was a very strange and unprofessional request.

In summary, our trip to Uganda and Rwanda was a bucket list adventure that we will never forget. We enjoyed the magnificence of both countries, but we feel there are better choices to pick for a tour company.

FYI: I would suggest travelers bring lots of cash for tipping and buying. Shillings (Uganda) and Francs (Rwanda) are sometimes the only acceptable payment. Credit cards are often not accepted and our US dollars are not appreciated in many locations.

In addition, when our complaints were received by this tour operator, I received a response that was more of a character assassination then a reflective analysis of my review/opinion. I guess if you can't take the truth, you resort to name calling. That speaks for itself!
Written August 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IMPORTANT UPDATE: Sondra, wrote a very bad review about the company some days back (WHICH SHE HAPPENED TO DELETE AFTER OUR RESPONSE), edit out a lot of her so called complaints from it and re-post an edited review. If you are really telling the truth (YOUR TRUTH OF COURSE) and have no intention of tarnishing an innocent company's name, why did you delete the initial review, make an edit and post this? So who is doing the character/company assassination here? You came to this platform with all your truth (which most of it was wrong; that's why you had to edit out the previous review) and you do not want us to say our side of the story. In her initial review, she talked about how the guide solely made her trip to Uganda and Rwanda awesome. Our response was how a guide can solely make a trip nice if it was poorly planned by the company. After informing her that the very guide attached to our company she was praising and willing to recommend on a personal basis (VERY UNPROFESSIONAL BY THE WAT) had some negative complaints about her, she edited out all the places with guide compliments in this new review. BELOW IS A COPIED EXCERPT FROM HER PREVIOUS REVIEW: In summary, our trip to Uganda and Rwanda was a bucket list adventure that we will never forget. We enjoyed the magnificence of both countries, but we feel there are better choices to pick for a tour company. However, I do feel that Ronnie King, our guide, is the best in the business. If you are interested in reaching out to him individually, I’m sure it can be arranged. Above was one of the paragraphs she edited out. Ronnie has been guiding for over 20 years and over 98% of the clients who have been with him loved his service. This is a fact we cannot deny and I fully agreed with you when you said he is the best in business. This is why I had to book him over a year in advance for your trip; because I cared for the fact that you should have a very good guide. Secondly, she complained about a change in two of her accommodation facilities (A Point she also edited out). BELOW WAS OUR RESPONSE TO THIS: Regarding the change in accommodation, I clearly mentioned to you that one of the lodges got burnt and had to go through renovation. During this time, we had to look for an alternative as we monitor the progress of the lodge; which got back into business about 2 months before your travel date and their prices had almost doubled. Several of our clients complained about the second accommodation we switched and we stopped using it. You should know that a lodge might be good one moment and the next moment the service is bad. As per our terms and conditions, we make necessary switches in case service goes down. If this is something you do not appreciate; then we clearly do not understand you. Thirdly, she complained about finding out on the last minute (initially days to her trip), that they had to do Covid tests before their Rwandan activities. OUR RESPONSE WAS BELOW: You claim you found out in the last minute that that you needed to do Covid tests before your Rwandan activities a few weeks to your trip. What you should know is Covid rules keep changing and we cannot provide you with advance information. We strictly provide information a few weeks to trips reflecting what is on ground so that you do not end up with outdated information. ACTUALLY TO UPDATE ON THIS: We also found out on the last minute that it was possible to use the same PCR results from Volcanoes National Park in Nyungwe Forest National Park. This was not there by the time the Sondra's were starting their trip. After our long response, she deleted the old review; edited out a lot of things and posted a much cleaner review. The old one was so aggressive and had a lot of incorrect information. WE STRONGLY CONDEMN SUCH CHILDISH AND PETTY ACTS FROM CLIENTS. THERE IS REALLY NO POINT IN EDITING OUT A REVIEW AND POSTING ANOTHER. WE DO NOT EXPECT YOU TO ENGAGE IN SUCH IMMATURE ACTS. THESE ARE COMPLAINTS YOU SHOULD HAVE RAISED TO THE COMPANY VIA EMAIL AND HEARD OUR OWN PART OF THE STORY BEFORE SHARING A NEGATIVE REVIEW ON TRIPADVISOR. YOUR FRIENDS HAD POSITIVE FEEDBACK. SADLY ENOUGH, YOU SEEM TO BE THE ONLY ONE COMPLAINING HERE. FROM WHAT WE KNOW, YOU COULDN'T WAIT FOR THE TRIP TO GET DONE AND WRITE A NEGATIVE REVIEW. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- BELOW IS OUR PREVIOUS RESPONSE There is no way a guide can solely make your long awaited safari smooth and enjoyable if the package wasn't planned well. UPDATE; Regarding the communication from office, we accept on a few occasions we took long to response to some of the client's emails. This is because we needed updated and accurate information, and most of the times we had to email authorities and wait for their response; before we can revert to the client. Also, we had to scaled down from about 18 employees to 6 because of the Covid-19 pandemic. Not so many companies made it out and we are glad that we are still in business. Aina, one of our founders had to take up a tour leader role on some trips and respond to the client at the same time; of which most of the time she was in places with very poor network. Also, on about 2 occasions; Sondra's emails landed in the spam folder of our accounts. We came to realize this after and explained to her. You can imagine at a time the company is just trying to get back on it's feet, the client finds it good enough to write a negative review with a lot of wrong facts to intentionally tarnish our company name. She goes ahead and deletes the review after our response, edits out the points she got wrong and posts another a couple of days after; without giving us a chance to communicate our facts to her via email. HOW HEARTLESS? REGARDING INFORMATION, you booked this trip 15 months before your actual travel date and a lot can change within the period of time. I do not see the reason why you say your itinerary was changed when all your activities remained the same. National parks information change and all we did was update this information to what currently reflects on ground. For instance, in July 2022 there were lots of new rules introduced at Murchison Falls National Park. Some of them include only doing a night game drive when sleeping in the park, paying when visiting the top of the falls, inability to hike from the bottom of the falls to the top because of the high rising water levels and a whole lot more. A lot other Ugandan national parks had changes too both in information, rules and pricing. None of the client's activities changed. They carried out all the activities we proposed in their right order. UPDATE: We actually came to realize through the guide that Sondra mentioned an activity (Visiting Mabamba Swamp) that wasn't in the itinerary. The final itinerary the client confirmed over a year ago never had such. She also mentioned tracking chimpanzees in Queen Elizabeth National Park; which we never proposed in her final activity. We worked on several variations of the itinerary until it came to a final one. And again, we confirm all her activities were intact. To add on this, a place can have hundreds of lions, monkeys, gorillas or any other animal; and after 15 months the number is much less. For instance a few months to your travel, over 10 lions were electrocuted by a fence in Queen Elizabeth National Park; which definitely reduced on the lion population in this park. You actually expect a company to use the same information given to you over 15 months before your travel and not update anything. So to you, changing national park information is actually changing the itinerary? WE ARE WILLING TO SHARE SCREENSHOTS OF HER EMAIL CONVERSATION WITH US CONFIRMING AN ITINERARY SHE BOOKED. Regarding the change in accommodation, I clearly mentioned to you that one of the lodges got burnt and had to go through renovation. During this time, we had to look for an alternative as we monitor the progress of the lodge; which got back into business about 2 months before your travel date and their prices had almost doubled. Several of our clients complained about the second accommodation we switched and we stopped using it. You should know that a lodge might be good one moment and the next moment the service is bad. As per our terms and conditions, we make necessary switches in case service goes down. If this is something you do not appreciate; then we clearly do not understand you. Most of the time, we advise clients to contact us when necessary for the pre-trip information they need. Actually most of them search for the information they need online as it is publicly available. You claim you found out in the last minute that that you needed to do Covid tests before your Rwandan activities a few weeks to your trip. What you should know is Covid rules keep changing and we cannot provide you with advance information. We strictly provide information a few weeks to trips reflecting what is on ground so that you do not end up with outdated information. The driving times between locations was accurate. In between you could have had activities and lunch breaks. You want to count this part of your travel time? We have been in the industry for over 5 years now; how can we provide inaccurate travel time? UPDATE: Rwanda has installed speed cameras on most of their roads and changed their traffic rules. This is a very recent change; that may impact on your driving time. We informed the tour guide to inform the clients about this change; which he did. One of the clients on this group was actually understanding enough to notice this and acknowledge it. Regarding transportation, You should know is tour vehicles are always on the road and malfunctions do happen. We thoroughly inspect all vehicles before trips and I confirm your vehicle was okay. The air conditioning units, sockets and the freezer were working well. If by any chance they all malfunctioned during your trip (which does happen a lot to every other companies in the industry), you had to communicate to the office so that we send a replacement vehicle; which you did not actually do at any point but decided to bring it up here after your trip was done. UPDATE: It is very common for some units in a car to malfunction. Sometimes we drive through very rough roads to access national parks. Sondra never mentioned anything about this to the company; that would have sent a replacement vehicle right away at our own cost BUT chose to bring it up when the trip was done. THIS IS THE KIND OF CLIENT WE HAD TO DEAL WITH FOR 13 DAYS. We had had some situations in the past where we had to send rescue vehicles because client's were lenient enough to communicate to us in advance. We expect clients to communicate to us when anything goes wrong. Travel can never be perfect all the time; and that's a fact. It all comes down to how appreciative and understanding someone is; when some things do not go as expected. I had no idea that the locals had to help you at some point to jump-start the car. The guide never communicated to the office nor did you communicate; which he, as someone who has been guiding for over 20 years probably through was something minor. The same vehicle you claim wasn't in good condition did a trip a few days to yours and clients never complained. They actually wrote us a very good review. From the very first day you met the guide; your attitude was negative and you kept threatening to write a bad review on TripAdvisor; yet your other travel mates were okay. You claimed you never had enough leg room in the vehicle, yet your friends; who seemed to be much taller than you seemed to have enough and were comfortable. We only emailed you once regarding the high rise in fuel prices and not 1/4 of the times you were on trip. There is no point to tell lies here Sondra. The email sent was to confirm what the guide would suddenly explain to you. I personally told you it was a decision we had made as a company the same day the email was sent. As mentioned in the email, we tried to contain it for a long time but we were losing a very huge percentage of our markup and decided to communicate to all clients who booked trips longer than 7 days with us; of which most of them seem comfortable. I also clearly mentioned that it wasn't compulsory for you to make a compensation; but rather out of choice. We do not expect to run a trip and end up in loses; considering the fact that we are just recovering from the Covid-19 pandemic, we expect clients to be understanding. UPDATE: The client did not actually make any compensation for the fuel money that was requested for. We have had great reviews through the years; it makes no point coming to such a platform to tarnish a company that was built through hard work and maintained a great level of service in the industry. The very tour guide you claim to recommend had some complaints about you. You should know that travel has changed a lot ever since Covid came into the picture. The mere fact that you weren't flexible enough to adjust to a few basic things speaks a lot about the kind of person you are. You are so far the most complicated client we have handled since our inception. Which is still fine, because people like you; who will find it hard to appreciate a service whatsoever do exist. THIS COMPANY IS WAY BIGGER THAN YOUR REVIEW. THE PAST REVIEWS SPEAK FOR THEMSELVES. Regards, Management
Written August 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jonathan K
1 contribution
Jul 2022 • Family
Rwanda is such a beautiful country! Traveling with Magical Gorilla Adventures even made it more better for us. We visited Nyungwe Forest National Park, Volcanoes National Park, Akagera National Park and ended our safari with a city tour in Kigali. I'd recommend this agency any day.
Written August 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Magical Gorilla Adventures (Kampala) - All You Need to Know BEFORE You Go