Lakeside Tours And Travel Limited
Lakeside Tours And Travel Limited
4.5
8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
7:00 AM - 9:00 PM
Full view
About
Lakeside Tours and Travel is an indigenous travel management company based in Kampala, Uganda run by locals with the best experience in the tourism industry. Since its inception, we have been handling both large and small groups while our specialty is in arranging private tours for our clients in Uganda, Rwanda and the DRC. Our staff ensures that each person who undertakes a safari with our travel company, experiences the best and exceeds their expectations.
Kampala, Uganda
Awards
Travelers' Choice
2024
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
48 reviews
Excellent
40
Very good
6
Average
0
Poor
0
Terrible
2
Michał S
1 contribution
Feb 2022 • Couples
Our adventure with Uganda began with the prior arrangement of a detailed travel plan with Lucky. We took advantage of his knowledge and instructions, thanks to which, in almost 3 weeks, we saw the most interesting places of the western part and experienced close contact with the wild nature of UGANDA. Ziwa Rhino Sanctuary, Murchison Falls National Park, Nkuruba Lake - bird watching during the day and at night, trekking in the Rwenzori Mountains, watching hippos and elephants from a boat on Edward Lake, safari in Queen Elizabeth National Park, staying on 2 islands - on Lake Mutanda and Lake Bunyonyi combined with bird watching and meetings with the inhabitants of nearby islands, trekking with chimpanzees, Kampala. The main reason for our coming to Uganda was gorilla trekking in Bwindi Impenetrable National Park, which turned out to be the most touching experience of this trip. We accompanied one family of gorillas for an hour, literally at our fingertips! During the whole trip, Lucky took care of the comfort of driving and accommodation; he was extremely attentive to our needs. He told many interesting facts and suggested what else we could see to diversify the trip, e.g. a visit to a tea and cotton plantation. He reacted quickly and calmly to unexpected and uncomfortable situations, finding the best solutions for us. He took care of our safety, talking about local customs and the behaviour of the inhabitants. And all this with care, respect, and a sense of humour. We got more than we expected. We were lucky to choose Lucky as our guide and travel companion in Uganda :)
Written March 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kirra M
1 contribution
Jan 2020 • Solo
I had the pleasure of going on a gorilla and Queen Elizabeth tour with lucky and it was everything I could’ve asked for! He was so kind and helpful the whole way through, with lots of knowledge about the areas we were going through. He was also very helpful with extra general and tour information that I was asking about for the rest of uganda. I highly recommend lakeside tours for any and all of your uganda trip plans!
Written February 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel
1 contribution
Mar 2022 • Solo
Amazing memories!
Mr. Lucky is very professional at what he does. We waited for our journey from the beginning of Covid and it finally succeeded. Everything was planned as agreed with Mr. Lucky before our arrival. Thanks a lot for the professional approach of Lakeside Tours and we would love to recommend it to anyone who is planning to visit Uganda or Rwanda
Mr. Lucky is very professional at what he does. We waited for our journey from the beginning of Covid and it finally succeeded. Everything was planned as agreed with Mr. Lucky before our arrival. Thanks a lot for the professional approach of Lakeside Tours and we would love to recommend it to anyone who is planning to visit Uganda or Rwanda
Written April 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trent C
2 contributions
Nov 2021 • Solo
Bonarde was a fantastic tour guide. Very friendly, extremely knowledgeable, and cares a lot about his community. I had nothing short of an amazing trip with him and would recommend him for anyone thinking of traveling across Uganda. He was especially helpful when unexpected issues arose, using his contacts to help sort me out and point me in the right direction. Look no further, Bonarde is your guy!!
Written December 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesca M
1 contribution
Jul 2024 • Friends
I went with Lucky to Queen Elizabeth National Park. I really enjoyed the trip, Lucky is a very good guide! He was very accommodating in changing the itinerary according to our wishes and he knows very well all the places we visited! I recommend a tour with him
Written August 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janny R
4 contributions
Jul 2021
Lucky took me on a last-minute private tour to Murchison Falls and made sure everything was perfectly taken care of. We saw ALL the animals, and had many funny and interesting conversations about life in both our countries. Do let him haggle for you when you're buying souvenirs or pineapples!
Written August 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janny R
4 contributions
Aug 2022
Lucky has taken me on two great tips through Uganda so far. He is not only a great host but also a very interesting person and great friend. Since I booked a private tour (hiking in Mt Elgon, Sipi Falls, and adventuring in Jinja) he very gallantly accompanied me on all trips, never mind that he had to ruin his fancy shoes doing so ;P Very accommodating to my wishes, we had both matoke and beer in Mbale, and fancy pizza and iced tea in Jinja.
Written August 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Muh243th
Seattle, WA1 contribution
Aug 2023
Just returned from Uganda and our 6 days tour with Lakeside tours went well. We visited Kibale national park and Queen Elizabeth National park, Our Guide Peter was knowledgeable about Uganda + excellent driving skills, Treetop lodge was our highlight lodge right in the jungle of kibale national park and i personally miss the bird songs in the night, the chimpanzee trekking was amazing and for sure this jungle is the capital of chimps in Africa. we will definitely go back to Uganda and visit the gorillas soon.
Written August 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bartek Z
Cracow, Malopolskie, Poland21 contributions
Jan 2023 • Friends
Don't pay anything to them in advance. Even if you sing a contract.
So many bad incidents happened on trips with them. One of the worst was lending money from tourists for a fuel which was never given back... Or providing deadly danger car. But "Uganda is not a Europe" said the driver. Meaning don't expect safety from us.
Or cheating about AC. "There is no one who can repair AC here". I found mechanic within 5 mins. Driver just didn't want to pay for fixing it. But it was in the agreement from the very beginning that AC must work. You can find a movie on YT how Lakeside Tours and his driver (Lucky) was trying to cheat not only tourists but also porters...
Sometimes he's nice and funny. So people are confused and don't want to give any feedback here. If you want to risk, that is fine, just don't pay anything in advance. He may try to convince you that he has changed and works professional now. If so, why he does money in advance?
So many bad incidents happened on trips with them. One of the worst was lending money from tourists for a fuel which was never given back... Or providing deadly danger car. But "Uganda is not a Europe" said the driver. Meaning don't expect safety from us.
Or cheating about AC. "There is no one who can repair AC here". I found mechanic within 5 mins. Driver just didn't want to pay for fixing it. But it was in the agreement from the very beginning that AC must work. You can find a movie on YT how Lakeside Tours and his driver (Lucky) was trying to cheat not only tourists but also porters...
Sometimes he's nice and funny. So people are confused and don't want to give any feedback here. If you want to risk, that is fine, just don't pay anything in advance. He may try to convince you that he has changed and works professional now. If so, why he does money in advance?
Written August 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Bartek, its so unfortunate that you can decide to write such review about us yet you have never and never booked any trip with us. you know it very well that while you were doing your own business in uganda for some time, you got to know me (lucky) and requested to market our company in poland and all the clients you connected me to, were satsfied with our services as per their reviews on trip advisor. you remember very well again that i was offering you free trips since you requested to travel with some of the clients who came from your country poland, I used pay for all your park entrances and accommodation plus other park activities. you later requested me to be giving you commission whenever you recommend me to your followers on face book. this was done as per your request though you later proved not considerate by wanting me to over charge the clients in question so that you may get high commission. yes i tried but they couldnt book because of high prices, thats when i decided not to work with you any more which annoyed you so much.
Immediately you made false allegations against me to Uganda tourism board (UTB)which is in charge of liecising all tour companies in Uganda and Uganda tourism police , its on record they called and you to their offices and they found out that you were planning to cheat me and they even warned to stop all illigal activities which you were doing in the country and advised to go back to your country Poland. now your still fronting the same false allegations but the good thing, they all know you and the true about the whole alligations. bartek if i refused to work with you, don't open any war against me.
Any one who wants to know the facts about the whole say can contact Uganda tourism board https://utb.go.ug/ especially my new/ prospective clients or you can cross check with AUTO association of Uganda tour operators where am fully registered member . all these mentioned bodies know about fake bartek,s allegations against me.
Bartek you tried to convince your friends who visited Uganda in jan to write bad things about me, after me refusing to over charge them in the name of giving you a commission but they refused and one of the sent me a whatsapp message telling how the satsified they were with my services and below is the message.
("I see more full picture now. I'm sorry for the situation. It has to be tough for You. I was more than happy with your driving and guidance. I will try to write something based just on my opinions and experiences closer to the of the month since I'm in the travel.
Stay safe and good luck to You."))))
unfortunately you refused him to post on trip advisor his good experience he got with lakeside and lucky on safari.
Bartek the above statement came to my WhatsApp number from your friends whom you requested to travel and they are the same clients whom your trying to manipulate that they got bad services from my company. if i can ask why are you posting on their behalf?
As far as i know, here in Uganda, no tour operator or tour guide can cheat or offer poor services and remain in business. no way,
Bartek what your doing is completely malice, there is no client that i have ever borrowed money from. no way, you got money from your friends while we were on safari and deceived them that your demanding me your money ( commission) which wasn't true, now your using it to spoil my business and my name, oh GOD. you know the truth, you would have talked about your fake claims but not trip experience because you have never booked any trip with us.
Thank you.
Bartek kindly mention one or tell only 0ne client who is complaining about our services and the one whom i borrowed money from and i refused to pay back, let them post it on TripAdvisor but you not to post lies.
Written September 1, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margherita
1 contribution
Mar 2024 • Friends
We did a safari (both + car) of Queen Elizabeth park with Lucky as driver. Lucky was very kind, professional and did the extra mile to ensure we got the best safari experience. He helped to organize all the different activities and provided options and different solutions to accommodate our preferences
Written March 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience