I had a 3-day individual tour in Etosha National Park with guide Rolencia and it was a delightful experience! We managed to see many animals, 3 out of "big 4"; lions walking in 3 meters from our car, elephants playing in water next to the road etc. It was wonderful to see them; Rolencia knows how to spot the animals, gives interesting facts about them. We stayed in Halali resort and the room was comfortable, with AC, mosquito net over the bed and hot water. The food was also quite good. Overall, I enjoyed the tour and would recommend Wild Wind Safaris to everyone.
However, there are some issues I'd like to point the company's attention. First, until you book the tour and pay, the company will not book your accommodation and your guide. This is understandable, but also a bit uncomfortable. The safari tours are, to say the least, not very cheap (especially individual ones). And before paying this amount of money, one would like to look up the hotel they are going to stay, the reviews for the place and also for the guide. In the individual tour you are spending several days with one person, and it would be better to read some feedback from the other tourists beforehand. Also for the resort: I asked the manager before booking what accommodation it will be and the answer was 'most probably one of those 3 resorts'. Reviews for those 3 resorts were very different so I'd like to have a choice or at least to know which one it will be before payment. Of course, in my case, both the guide and accommodation were great and there are no complaints, but for someone it might be otherwise.
Second thing is a bit of confusion with administrative part of the tour: already after booking the tour, I asked who my guide will be, and the guides changed three times. One day before I was informed that it will be Philip, but next morning Rolencia picked me up. It wasn't a big deal but a bit confusing.
Again, overall the experience with Wild Wind Safaris was positive but I believe these little issues can be taken care of in the future to provide perfect service to the guests!