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We highly recommend Advanced Car Hire! Overall, it was a great experience, from the booking, to collection, to drop off. The staff are always very responsive and friendly. When we arrived in Windhoek from RSA, a driver from the company picked us up from the airport and took us to the car hire depo. Mickey, the driver, was animated and engaging during the car ride. We rented a Toyota Hilux 4x4 Double Cab (2014 model) which was very affordable and in decent condition. It was an old model, so didn't have any 'bells and whistles', but it got us around Namibia safely and comfortably. We were very happy with the vehicle! The vehicle came with a complementary fridge/ freezer in the back, which we used extensively. The collection process was quick, efficient and professional. The agent sat with us and took us through the contract in detail. We appreciated the transparency which is usually amiss with the major car rental companies. During our 12 day trip, we encountered two small issues: a broken battery pole (so the car couldn't start) and a snapped canopy latch (likely from the bumpy gravel roads). The Advanced Car Hire team gave us a 24hr Whatsapp line to contact them on, which we did, and the issues were tended to immediately and a mechanic was with us within 30 mins. Thank you for the great service, Advanced Car Hire!…
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Date of experience: December 2020
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Great experience and service! The booking and logistics were very easy to do via email. The team is ultra responsive and flexible. The car was in very good condition and I had no issue with it! It was great to travel and experience Namibia with Car Hire and I would definitely return and boom from them. The team is very responsive to questions when on the road, even on Sunday mornings (sorry about that :-))…
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Date of experience: December 2020
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We hired a fully equipped Toyota Hillux 2018/2019 including camping stuff for five weeks to travel around in Namibia from beginning of November. Communication upfront and during the rental period was excellent, very friendly and super-easy (email, whatsapp, whatever you prefer), the equipment included everything we needed - and a lot more than we would have thought of on our own (we are camping beginners^^). We got two spare tires but luckily didn't even need one - it still gave us a good feeling to have two as a lot could potentially go wrong in the desert. The car worked perfectly fine the whole time except that the cigarette lighter stopped working at some point - luckily Advanced Car has a network of mechanics and garages across Namibia so they provided us a garage nearby which fixed it within minutes without prior appointment. Overall I can only recommend Advanced Car Hire and also the approach of travelling through Namibia with a roof tent. It's a lot more comfortable than I expected and gives a lot of flexibility with regards to your travel route. We really had a great time which was only possible because we didn't had to worry about the car. PS for Camping Beginners: Don't forget to open the mechanic flap on the car to keep the dust out of your trunk when driving on gravel roads - the guys from Advanced Car Hire reminded us to open it but we forgot to follow their advice at the beginning^^…
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Date of experience: November 2020
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My friends and I rented two Toyota Hilux 4x4 Double Cab (2018/19 models) trucks for a week in Jan 2020. The staff was extremely friendly and helpful, from Stefanie and Carla over email to Hans in the office and the lovely gentlemen who ferried us to from and from the airport at the beginning and end of our trip (including from the hotel the day after we returned our car). A lot can go wrong in the desert so we erred on the side of caution (including renting newer vehicles), following all instructions, yet we still had a flat tire. The team had warned us that might happen however, we had a spare ready to go and that served us for the remainder of the trip. We were also clear about insurance; my credit card provided rental insurance coverage and Advanced Car Hire billed me but was also responsive and quick in providing the documentation necessary for me to get a refund. The trucks themselves worked really well and we thoroughly enjoyed our time in Namibia. All in all, I would happily recommend Advanced Car Hire to other travelers!…
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Date of experience: January 2020
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I was blown away by the quality of the truck, it almost seemed brand new to me. When I picked up the truck the staff went over everything in great detail with me and made sure I understood how everything worked. It literally came with everything needed for a 4x4 experience, plus I also got the tent to camp overnight. They gave me 3 spare tires, which I was confused about until I saw many people having flat tires with other companies. Luckily I did not have a flat, but I imagine it would not be a pleasant experience if I did not have a spare. I’m giving it 5 stars because it was beyond what I expected and made my trip to Namibia even more enjoyable!!…
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Date of experience: March 2020
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