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We came to Maputo twice. The first time, the transport company did a very good job. The second time, our flight was delayed. However, the representative is right at the airport so he should have known. There was no one there to meet us. We waited about 15 minutes and then decided to look around for him or her. We walked from domestic over to international, and stopped everyone with a sign under their arm. Finally we found the guy. He really did not care about us. He said the driver was out, which is understandable since our flight was delayed. We waited 30 more minutes and then took a taxi. This occurred on May 17.…
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Date of experience: May 2018
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Response from PfuxelaExTransports, Director of Sales at Pfuxela Executive Transports
Responded Jun 26, 2018
Dear Customer Thank you for sharing your feedback with us! We regret to hear that you had an unpleasant experience. We would like to clarify that there was a misunderstanding as we received your booking for a shared shuttle and not on a private car basis in which case the driver would have waited for you. Our apologies for any miscommunication and the long waiting time on which you were subjected. At Pfuxela, we thrive to offer an excellent Customer Service and nothing makes us happier than when our customers are happy! We look forward to welcoming you again soon, Kind regards PFUXELA CUSTOMER SERVICE
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First of all your book your transport requirements to a lady on this email. executivetransports@pfuxela.co.mz. The response was quick and the offers are so great that you find yourself with a lot of great options to choose from.
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Date of experience: January 2016
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