After reading the amazing reviews, we were excited to go on our trip to paradise valley with Morkosh Tours. However, you can only tell how good a company is when an emergency happens. Here's our story:
The driver arrived on time to pick us up from our hotel in Marrakech and we headed out to paradise valley. Once we arrived, we were told that we were going to take a short 10 minute walk to reach the pools. We reached the first pool only to be told that it's not clean and that we should head to the next one. The 10 minute walk turned into a 45 minute hike over steep & slippery rocks (we were wearing flipflops because Younis the owner, who we booked with neglected to tell us that we needed proper shoes). Hussein (the valley guide) mislead us into thinking that the pool is close by & ended up taking us onto a very dangerous hike, giving me a shoulder and neck injury from climbing up and down rocks and my friend slipped over one of the rocks injuring her back and was unable to walk. Now that we were there, Hussein then informed us that the only way back was the same way we came in, even though along the way he insisted that there was an easier way out. In his opinion the easier way was climbing over a cliff using a rope. With both our injuries, my friend and I had to take the same dangerous route back because there was no other way.
After another 45 minute hike, we finally reached our driver and once we asked him to contact the owner and take us back to the hotel or hospital, because of our injuries & that this was not what we agreed on, he started getting really aggressive and rude and saying that it's our fault for listening to the guide (whom they provided us with). Once we got to the car the driver said that the partner Omar is refusing to take our call and that they want the rest of their money before taking us back to a hospital or our hotel in Marrakech. To top this off the driver changed his clothes while driving us back, which was very creepy, inappropriate & unprofessional.
I've never dealt with such inconsiderate rude people.