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Maui

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Maui, Maui, HI
+1 808-893-5200
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Review Highlights
Horrible Customer Sevice

The line went all the way out the door. Only had a few people working the counter with over 50... read more

Reviewed 2 weeks ago
GoTravelBill33
,
Pleasanton, California
via mobile
worst customer service ever

Arrived at hertz went to get our car the gentleman was quite rude from the moment we asked... read more

Reviewed 3 weeks ago
Vicki G
Read all 132 reviews
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Overview
  • Excellent64%
  • Very good9%
  • Average3%
  • Poor4%
  • Terrible20%
Travelers talk about
LOCATION
Maui, Maui, HI
CONTACT
Website
+1 808-893-5200
Top Selling Tours & Activities in and around Maui
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Write a ReviewReviews (132)
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in 2 reviews
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"ministry"
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in 4 reviews
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in 3 reviews
"snorkel"
in 6 reviews
"highway"
in 2 reviews
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1 - 10 of 126 reviews

Reviewed 2 weeks ago via mobile

The line went all the way out the door. Only had a few people working the counter with over 50 people waiting in line. I see why they are cheap. Been in line a half hour, and have only move 2 spots.... absolutely ridiculous... Slow,...More

Thank GoTravelBill33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Arrived at hertz went to get our car the gentleman was quite rude from the moment we asked questions.Looked at our paperwork and told us we didnt have enough cover on our insurance.We knew our cover was fine but he insisted it wasnt and we...More

Thank Vicki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2018

We booked E-Z car rental in Maui, and had great service. Our flight landed just after 9 pm, walked over to direct shuttle bus, and were met by a very helpful service agent. Originally we had booked for a mid sized SUV, but were upgraded...More

1  Thank EagerB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed April 2, 2018 via mobile

I am Gold circle Presidents member which is Hertz’s highest tier loyalty level. After picking up baggage there is a counter which is not used and a sign says take the bus. Huge line in the rain to wait for the bus. Driver filled bus...More

Thank travelingjoe5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2018 via mobile

Ridiculous as gold members with car reservation in advance wait for 1 hour to be told are out on waitlist for cars to come back and another hour wait at Maui airport! Agents were rude and not helpful! What a business that doesn’t care about...More

1  Thank seery2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed April 1, 2018 via mobile

Hard to believe the Aloha spirit lives in Maui. Lia, the so called acting manager at this facility couldn’t be more sarcastic, condescending, and outright rude. So as a gold member, I have a reserved and paid for reservation, you make me stand in line...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2018

I was clear that I did not want accident insurance. Charged me anyways and when I called to dispute the charge I was met with a very rude response of "you should have read the contract more carefully." Car was damaged and seat was stained....More

1  Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2018

My husband and I wanted a small intimate wedding on Maui in December 2017. Precious Maui Weddings was my first choice when seeking a destination wedding planner from way over in seattle, WA. They not only had the best online reviews, but Deanne was a...More

Thank Tara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2018

We just want to say that we had a very good experience renting from Alamo in Maui during the week of January 23, 2018. When we checked in, our counter person was Junior. He was pleasant, polite and welcoming. He answered all of our questions...More

Thank willcee2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2018 via mobile

Coming to Maui with our kids and grandkids required 2 cars. Two children’s car seats added 290 USD to the rental fee. We were handed two beat-up car seats and told we had to install them ourselves. Not easy in the dark at 11:00 p.m....More

Thank Blake E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nearby
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Nearby Restaurants
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.05 miles away
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Tommy Bahama's Restaurant & Bar
2,002 reviews
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Nearby Attractions
Wailea Beach
1,663 reviews
.09 miles away
Little Beach
438 reviews
.08 miles away
The Shops at Wailea
510 reviews
.03 miles away
Mokapu Beach
55 reviews
.44 miles away
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Questions & Answers
Lizarddoglover
May 16, 2018|
Answer
Response from GoTravelBill33 | Reviewed this property |
We just got back today, and we can tell you that there were no apparent issues with air quality or anything else for that matter. In fact there were several 6.0 earthquakes on the big island, and we never even felt them or... More
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