The Spa at Black Rock

The Spa at Black Rock, Maui: Hours, Address, The Spa at Black Rock Reviews: 4.5/5

The Spa at Black Rock
4.5
8:30 AM - 7:00 PM
Monday
8:30 AM - 7:00 PM
Tuesday
8:30 AM - 7:00 PM
Wednesday
8:30 AM - 7:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
8:30 AM - 7:00 PM
Sunday
8:30 AM - 7:00 PM
About
Come join us for an intimate relaxing spa treatment located at the secluded Sheraton Resort. Take in ocean breezes with open air rooms, breathtaking views of historic Black Rock, and scenic lush greenery.
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4.5
836 reviews
Excellent
452
Very good
244
Average
91
Poor
27
Terrible
22

redhead_roaming
Seattle, WA2,300 contributions
Relaxing Massage
Feb 2020
When we visited the spa, I was just over 20 weeks pregnant with twins. We don't do massages very often (especially being pregnant) so I emailed them asking what they could and couldn't do for me. After that email, we went back and forth, about a month prior, I would say a half dozen times, ironing out the details of what massages, what days/times, how long, whether we'd like one room or two and men or women masseuses. I tried to get a facial but every day/time that worked for what combo of massage we wanted, they weren't able to provide a facial before or after (not a big deal - just would have been an added bonus!).

Because we were staying at the Westin for the first half of our trip, The Spa at Back Rock was nearby and reasonably priced (I had put together a spreadsheet of spas to compare prices and this was one of the cheapest).

We walked the boardwalk North until you basically couldn't go any further and across a grassy area, you can see the spa. We got there about 30 minutes early so we chilled in their outdoor lounge area, sipping water.

My husband got the Eleu Therapeutic Massage (he wanted the deepest tissue massage he could get) and I got the prenatal massage. When we got called back to our room, we had two wonderful masseuses. The music was perfect, as was the temperature in the room. My husband's massage was really deep and mine targeted all the right areas. I tend to get headaches after massages, most likely from all the lotions, and this was no different.
Written April 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jenee O
Newport, MI1,029 contributions
Wonderful massage
Jan 2020 • Couples
Loved my Lomi Lomi massage I had under a cabana by the water. See photo below of the view from the massage table. Therapist Eliana was wonderful.
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha Jeneeo, Thank you for choosing The Spa At Black Rock! We are so happy to learn that you enjoyed your Lomi Lomi Massage by the Ocean, and that our massage therapist made your feel relaxed and at ease. Mahalo for taking the time to share your experience, and we look forward to your return. A Hui Hou, Stephanie T The Spa at Black Rock
Written January 23, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lindsey J
Maui, HI54 contributions
One of the best massage experience
Jan 2020 • Solo
What a great experience. I did an 80 min massage with Ginger and it was exceptional. The massage was in an outdoor enclosed lanai which was soothing. A variety of techniques were used including hot stones and hot towels. My areas of concern were addressed and I am one happy camper. Will definitely be back.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha lindseyj946, Thank you for choosing the Spa At Black Rock for your 80 minute massage! The description of your experience even sounds relaxing, and we thank you for taking the time to share it. We are happy that your areas of concerns were addressed by our massage therapist Ginger, and we look forward to your return. A Hui Hou, Stephanie T The Spa At Black Rock
Written January 23, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

bella1926
Roseville, CA23 contributions
Nice relaxing massage!
Aug 2019
I enjoyed my massage at the Spa at Black Rock. I had a choice between an outdoor cabana massage or an indoor treatment. I chose the indoor massage, because I wanted privacy and serenity. Ellen was an excellent masseuse and was friendly and attentive.
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha, Thank you for choosing The Spa At Black Rock for your Spa! We are happy to hear that you had such an excellent massage, and that you felt relaxed with help from our experienced massage therapist Ellen. We look forward to your return, and thank you for your review. A Hui Hou, Stephanie T The Spa At Black Rock
Written September 7, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

missweim
Walnut Creek, CA74 contributions
I was disappointed this wasn't a full service spa
May 2019 • Family
I am use to resort spas having a little something extra. Most that I have went to have you change into your robe and have a steamroom etc for you to use. This doesn't not have any extras. The massage and person doing it were both great but for spa pricing I expect extras.
Written June 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha Missweim, Thank you for choosing The Spa At Black Rock for your massage. We are happy to hear that you enjoyed your massage therapist and massage experience. We appreciate your feedback as it allows us to reflect on where there are areas for continued growth so that we are able to offer our guest the best experience. Mahalo, Stephanie T The Spa At Black Rock
Written June 6, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

peachmuffin13
1 contribution
First and last spa massage
May 2019 • Couples
I visited this spa at the start of my vacation 2 weeks ago and signed up for a couples massage with my boyfriend. As soon as we got into the massage room the massage therapist I was assigned asked what they should focus on. I gave instructions on what I wanted more attention on because I have a massage therapist at home I go to regularly. As the massage started I noted the therapist was really light with her treatment so I asked her to apply a bit more pressure because my muscles weren't getting any sort of relief. On the contrary, they started to get more and more painful as she rubbed lightly. The therapist told me that if I wanted more pressure then I'd have to upgrade to the deep tissue massage. I wasn't asking her for anything too in depth but it felt like she was just patting my back for the full massage so I gave up and let it be because the couples massage was already expensive. After getting out of the massage I informed my partner that my shoulders were starting to hurt a lot and it felt like she therapist did more harm than good. My partner got a positive experience with someone who applied a lot more pressure than the person I was assigned to, even getting elbows of pressure on his back.

When it was time to pay I told the person at the front desk about my experience and all they could do was apologize. It was only when I told them I didn't want to leave a tip that the manager came out and and gave us a 15% discount. It was barely enough to cover the tax but they still asked if I wanted to tip after such a poor massage experience. For the next 2 days my shoulders were in a lot of pain and I didn't know why.

Fast forward to when I get home I had scheduled an appointment with my own massage therapist to try and work out the pain in my shoulders. After consulting my therapist she told me the person who worked on my at the spa activated my muscles and left them in an irritated state, they likely aggravated a nerve on my left shoulder which will take a few weeks to heal, and that there was a spot on my left shoulder that my therapist couldn't work out because of how badly knotted the muscles were on that side. My therapist pointed out that it was not there in my previous appointments and proceeded to apply hot and cold packs to try to loosen that part again. After my regular appointment I was advised to do a series of hot and cold treatments to help treat my left should before my next appointment.

I've been turned off by the idea of going to a resort and getting a massage after this experience even after knowing the therapists at this spa are licensed. I never expected to spend over $400 on a massage that caused me so much pain and I'm surprised that when I didn't give them a tip is when someone decided to care about my pain, not when I initially complained.

I called to ask for the license number of the masseuse who worked on me to file a formal complaint but they never called back.
After writing this review I see a lot of people had similar experiences on yelp.....
Written May 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha peachmuffin13, We are so sorry to find your review, and would like to talk to you directly to help solve this situation for you. We never want our guests to leave our spa in any sort of continued discomfort. I have already forwarded this review along to our spa director who will be getting in touch with you as soon as possible. Please feel free to additionally reach out to me directly stephanie@aqualani.com with any futher questions or concerns. Hope to speak to you soon, Stephanie T The Spa at Black Rock
Written May 20, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Laura P
Vancouver, WA645 contributions
Relaxing
May 2018 • Couples
Lucky we were able to get in for a massage. So comfortable and relaxing. Listening to the ocean waves was a real perk!
Written April 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha Laura P, Thank you for choosing The Spa At Black Rock for your massage! We are so happy to hear that you felt relaxed while taking in the calming sounds of the ocean, and the waves. Like a sound machine in real time! Mahalo for taking the time to write a review, and we look forward to having you return. A Hui Hou, Stephanie T The Spa at Black Rock
Written May 3, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Carol R
Moneta, VA22 contributions
Wonderful Massage
Feb 2019 • Couples
Did the couples bath and massage. Ann and Daniella were our masseuses and both were excellent. My husband requested a more intensive massage, while I requested a very light, soothing massage. Both of us were very pleased with the service. We walked out feeling relaxed and rejuvenated. Would highly recommend both of these ladies if you are in need of a perfect massage.
Written February 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha Carol R, Thank you for choosing The Spa At Black Rock for your couples massage and bath! We are so happy to hear that you had such a relaxing and effective massage with our massage therapists Ann and Daniella. Mahalo for taking the time to write a 5 star review for our team, and we look forward to having you back with us again! A Hui Hou, Stephanie T The Spa at Black Rock
Written March 4, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

TJ Young
4 contributions
80 minute couples massage-treat yourselves!
Dec 2018 • Couples
After 10 days in the area, we treated ourselves to a very relaxing 80 minute couples massage at The Spa at Black Rock. Ann was amazing and zeroed right in on my tension spots to provide much needed release. We head home tomorrow so were happy to have the massage before the flight home. It was just right and were so happy we splurged on the 80 minute as the 50 minute wouldn’t have been enough (in our humble opinion)! Go! You won’t be disappointed.
Written December 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha Cosmopolitan308104, Thank you for choosing The Spa at Black rock for your couples massage! We are so honored to have been included in your holiday plans, and are even more happy that you felt relaxed and catered to in your massage. Mahalo for your valued recommendation. Happy New year! Stephanie T The Spa At Black Rock
Written January 4, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Explorer36016245818
1 contribution
Eliana was amazing!
Nov 2018 • Solo
I had one of the best massages yesterday that I’ve had in a long time at The Spa at Black Rock at the Sheraton in Kaanapali. Eliana was my massage therapist. When she first started out I thought “Ok, she’s good.” Then shortly after I thought “Actually, she’s very good.” She then really focused on those areas of my body that I’ve been having issues with over the last few years and she became excellent! Her techniques for addressing pain and stiffness were so good that for the first time in a long time I woke up pain free today! Thank you Eliana! I’m definitely coming back to you for another massage!
Written November 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aloha Explorer36016245818, Thank you for taking the time to write such an excellent review for the Spa At Black Rock. We are so happy to hear that you received such a successful massage, and that for the first time in long time you woke up pain free! That is a big deal, and bringing our guests this type of relief is what we aim for every single massage! Please let me know if you are still on island, and we would love to arrange another massage for you! Feel free to contact me directly..stephanie@aqualani.com Mahalo for the excellent review, Stephanie T
Written November 19, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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