Mayan Gateway
Mayan Gateway
5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 1:00 PM
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About
Mayan Gateway is an independently-owned travel agency based in Guatemala. We have been customizing travel plans and tours to Guatemala for our clients since 2005.
Through our many years of experience, we have built an extensive database tours and trips and resources in order to offer you competitive prices for the best hotels transportation, bilingual guides, and tours.
Quetzaltenango, Guatemala
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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5.0
75 reviews
Excellent
73
Very good
2
Average
0
Poor
0
Terrible
0
Tim Grimes
London, UK7 contributions
Jan 2020
Josue was an amazing travel agent for our trip across Central America in four different countries, Honduras -> El Salvador -> Guatemala -> Belize. Josue’s knowledge of all the countries was incredible, taking on a trip of a lifetime across two weeks. He tailored everything perfectly to our needs & set up a private WhatsApp group for the trip that helped us navigate everything & keep us updated on our local guides in each country. If you’re planning on going to Central America, I 100% recommend booking a trip with Mayan Gateway! Thanks for an amazing trip
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Tim,
Thank you very much for your review! We're very happy to hear you guys had such a good time. It was our pleasure for us to organize this trip for you guys.
Warm regards,
Written February 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
itgel
ulaanbaatar6 contributions
Jan 2020 • Couples
Mayan gateway was the perfect choice for us. We booked our own flights and 1 hotel and then decided we wanted to use a tour company to complete the rest of our trip. In less than 1 day, Mayan gateway had put together a seamless itinerary with additional hotels, all transfers, guides, domestic flights, etc. Made our trip effortless and so enjoyable! Their practice of creating A WhatsApp group that enabled us to be in touch with our drivers and guides was awesome. So easy to have a single point of coordination! Highly recommend Mayan gateway and Guatemala!
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Morgan,
Than you very much for your nice review! We're happy to hear you enjoyed your trip, it was a pleasure to organize your trip, we hope you have the chance to come back to Central America in the future. Warm regards from all of us.
Written January 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
newswick
Sydney, Australia1 contribution
May 2019
2019 we took of on an adventure to Central America, fortunately for us we had organised many aspect of the trip through Mayan Gateway, They put together a self guided tour package that allowed us the flexibility of travelling at our own pace and seeing suggested spots from people who had experienced them before. It was the most suitable way for us too explore the Central American countries, Mayan Gateway had organised hotel accomodation that was first rate, I can't believe for the price we paid we had such great accomodation. Often we were met by a pre-organise drivers to collect us and either drop us to the Hotel or we had private tours to many places that were tourist hot spots, but we were never rushed, we had time to see many things without the crowds. And then relax on the balcony of our hotel and watch the sunset while enjoying cocktails.
We were even able to alter our travel dates while on the road, through Mayan Gateway, to take in a few extra sights and move a hotel check date to accomodate our changes with no problems. they were in contact via-email and responded quickly and politely to help us out.
Our Itinerary of 42 days allowed us ample time to take in all the countries we wish to travel through.
It was a wonderful trip that none of us can stop talking about even to this day. Many thanks to the Team at Mayan Gateway
We were even able to alter our travel dates while on the road, through Mayan Gateway, to take in a few extra sights and move a hotel check date to accomodate our changes with no problems. they were in contact via-email and responded quickly and politely to help us out.
Our Itinerary of 42 days allowed us ample time to take in all the countries we wish to travel through.
It was a wonderful trip that none of us can stop talking about even to this day. Many thanks to the Team at Mayan Gateway
Written April 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your review! We are delighted that you guys are happy with our organization and enjoyed your trip. Thank you again for choosing to travel with us.
Best wishes,
Written April 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
402Beryl
Northampton, UK5 contributions
Sep 2019
Mayan Gateway helped us two couples to put together a fantastic 8 week trip starting in Mexico Centre and ending in Panama. Josue made our dream plan come together and we stayed in some fantastic places in the most fantastic locations. Two places that stand out must be the hotel on the lake at Lake Atitilan, where every villa had the most fantastic views out across the lake and the three volcanoes and the heritage hotel in Antigua where all the rooms were set around beautiful courtyards. The guides were all very helpful and knowledgeable, the transport was always good with careful drivers. We also had plenty of opportunity to meet with the local communities as well as seeing fantastic sights. Even when we had a slight problem with one of the properties Josue was on the case straight away. Would highly recommend Mayan Gateway if you are planning any sort of independent trip in Central America. We undertook this tour in Autumn 2017.
Written April 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Beryl,
Thank you very much for your review! It was such a pleasure to organize this trip for you guys. Please, send our regards to David.
Best wishes,
Written April 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laurenbose28
Bristol, UK12 contributions
Jun 2022 • Couples
Absolutely fantastic experience. Wish we could give more than 5 stars.
If you want to travel in Central America then definitely use Mayan Gateway.
They organised a 2.5 week trip for us as our honeymoon starting in Mexico, going through Belize and then finishing in Gautemala.
Throughout the entire booking process and trip organisation and communication was exceptional, we have never has such a good experience.
They are contactable 24/7 in the country and they local guides they use are super knowledgeable and friendly. We particularly loved spending time with Victor in Guatemala.
I recommend trusting the activities they advise, we were skeptical about some of them but when we did them they were some of the highlights of the trip.
When a tour was cancelled out of their control, even though we easily organised a replacement they arranged for us to have a special dinner and refunded the tour. This is an example of how good this company is.
We really felt like we got to know the countries we were visiting and the trip was full of little surprises that made it extra special.
Everything was on time and beautifully planned. When we wanted to make slight adjustments to our itinerary on the day this was always accommodated. Elios kindly sorted out any miscommunication with hotels etc immediately.
I can't recommend them enough and we look forward to travelling with Mayan Gateway again in the future!
P.S if they suggest spending more time in Guatemala, definitely do it, it was unexpectedly one of our favourite countries we have ever been to.
If you want to travel in Central America then definitely use Mayan Gateway.
They organised a 2.5 week trip for us as our honeymoon starting in Mexico, going through Belize and then finishing in Gautemala.
Throughout the entire booking process and trip organisation and communication was exceptional, we have never has such a good experience.
They are contactable 24/7 in the country and they local guides they use are super knowledgeable and friendly. We particularly loved spending time with Victor in Guatemala.
I recommend trusting the activities they advise, we were skeptical about some of them but when we did them they were some of the highlights of the trip.
When a tour was cancelled out of their control, even though we easily organised a replacement they arranged for us to have a special dinner and refunded the tour. This is an example of how good this company is.
We really felt like we got to know the countries we were visiting and the trip was full of little surprises that made it extra special.
Everything was on time and beautifully planned. When we wanted to make slight adjustments to our itinerary on the day this was always accommodated. Elios kindly sorted out any miscommunication with hotels etc immediately.
I can't recommend them enough and we look forward to travelling with Mayan Gateway again in the future!
P.S if they suggest spending more time in Guatemala, definitely do it, it was unexpectedly one of our favourite countries we have ever been to.
Written July 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your great review Lauren, we’re really happy to hear that you had a fantastic experience during your honeymoon. It was such a pleasure for us to organize your trip. If you guys ever decide to come back to Central America, please let us know, we’d be very happy to host you guys again. All the best from all of us.
Written July 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sicohenmd
1 contribution
May 2019
Josue was a pleasure to work with in planning the trip. Much give and take with helpful suggestions for a group of seven well traveled seniors. Very open, flexible and accommodating and we ended up with a perfectly planned itinerary. Our guid, Julio Tot, was perfect. Extremely knowledgeable, personable, and experienced. He was flexible as well and accommodating to changes in timing, weather, moods and idiosyncrasies. Highest recommendation for Mayan Gateway and we would use them again in a second for future trips to Central America.
Written April 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Steven,
Thank you for your review! We appreciate it very much. It was such a pleasure to organize your trip from start to finish. We would be very happy to assist you again if you ever come back to Central America.
All the best.
Written April 28, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James M
Dallas, TX1 contribution
Apr 2020
Mayan Gateway put together a wonderful itinerary for our visit to Antigua and Lake Atitlan and was very accommodating to our several pre-trip adjustments. The travel arrangements were seamless, the guides were great and the accommodations were fantastic. I cannot begin to express what a special place is Casa del Mundo, with a 200 step trek up to our casita, offering incredible views of the lake and volcanos and delicious food. Many thanks for an unforgettable trip!
Written April 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear James,
Thank you so much for your review! It is very good to know you guys were so happy with your trip. If you guys ever come back to Central America, please don't hesitate to contacting us, we would be very happy to assist you again.
Best wishes,
Written April 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
renusikand
Lisbon, Portugal2 contributions
Feb 2021 • Family
We had used Mayan Gateway a couple of years ago and our past experience made us use their service again. This time we planned to go to Guatemala and Belize. Josue from Mayan Gateway planned out a great itinerary based on our interest. It turned out to be exactly what we wanted. Our sons planned later to join us for a portion of our trip and they were accommodated without any hassle. The choice of locations and hotels throughout was terrific. Our drivers and guides were courteous, knowledgable, punctual, and flexible to our needs. Even though we had our daily itinerary, Dinora from Mayan Gateway will text us daily for the next day's plans. We plan to use Mayan Gateway again in the future!
Written March 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Renu,
Thank you for your review, we appreciate it very much. It was such a pleasure to organize another trip for you and your family. It is great to know that you enjoyed your trip and were satisfied with our staff. We hope you have the chance to come back in the future, we will be very happy to host you guys again.
Warm regards from all of us!
Written March 10, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jarek
1 contribution
Dec 2019 • Family
My mother, sister and I booked a trip to Nicaragua with this company. We were beyond impressed with the price and quality of activities in this trip.
From transportation, hotel accommodations, activities (volcano masaya, san Ramon falls, city tours of Leon and granada, boat adventures through the islands of Granada where we fed monkeys from our hands!!), etc. All transportation was on time, hotels chosen were clean and safe, and all tour guides were excellent. Honestly the tour guides helped make this trip memorable.
I will recommend this company to anyone looking to travel to Nicaragua!
Cheers, Jarek from Canada!
From transportation, hotel accommodations, activities (volcano masaya, san Ramon falls, city tours of Leon and granada, boat adventures through the islands of Granada where we fed monkeys from our hands!!), etc. All transportation was on time, hotels chosen were clean and safe, and all tour guides were excellent. Honestly the tour guides helped make this trip memorable.
I will recommend this company to anyone looking to travel to Nicaragua!
Cheers, Jarek from Canada!
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jarek,
Thank you very much for your review! It was a pleasure to organize this trip for you and your family. It's great to hear you enjoyed all aspects of your tour. I wish you and your family the best, and remember if you ever decide to return to Central America, we'll be here to help you every step of the way.
All the best!
Written January 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Koen V
11 contributions
Jul 2022
To start, the preparation of our trip by our local travel agent together with MayanGateway was personal and tailored to our needs. A few days prior to our trip, a WhatsApp group was created by them as a communication tool throughout the trip. At the right times guides and drivers were added to the group, information was shared and questions answered. Everyone in the organization spoke English fluently. Elias and Josue (to our understanding the owners) managed everything perfectly and were very responsive. In all of our travels, we have never had an agency so committed!
During the trip 3 guides/drivers joined us. Eli Ramirez was our guide and driver for the first 8 days in the Guatemala Highlands. He was just perfect: so much to tell, passionate and involved, arranged everything for us so we didn’t have to worry about a thing, took us to local restaurants to taste local (but safe) food, joined us on local markets to let us taste all different kinds of fruits, etc… Eli showed us the ins and outs of the Guatemalan culture, history and kitchen. A big asset to our trip and a great recommendation for whoever travels in the highlands. The same can be said of Ricky Castellano, but then for the El Mirador jungle trek in the lowlands. Initially he was to be our Spanish-English translator but ended up being our guide for the whole 5 day trip. We couldn’t have been happier! Wonderful guide, full of passion, very knowledgeable on our trek through the jungle, and always answered all our questions. We had lots of laughs, learned a lot, and lost our hearts to him.
MayanGateway has created a perfect travel program for us. A mix of adventure and relaxation, culture and nature, history and present day, activity and leisure, visiting local areas and crossing the country, … On our 18 days we were submerged in nature, culture and history of Guatemala. The intense days were followed with relaxing hotels in the perfect sequence. All of the accommodations were carefully chosen to stay out of mass-tourism and we loved them all.
In short, we enjoyed every second. Thanks big time to the MayanGateway team! Definitely recommend them!
During the trip 3 guides/drivers joined us. Eli Ramirez was our guide and driver for the first 8 days in the Guatemala Highlands. He was just perfect: so much to tell, passionate and involved, arranged everything for us so we didn’t have to worry about a thing, took us to local restaurants to taste local (but safe) food, joined us on local markets to let us taste all different kinds of fruits, etc… Eli showed us the ins and outs of the Guatemalan culture, history and kitchen. A big asset to our trip and a great recommendation for whoever travels in the highlands. The same can be said of Ricky Castellano, but then for the El Mirador jungle trek in the lowlands. Initially he was to be our Spanish-English translator but ended up being our guide for the whole 5 day trip. We couldn’t have been happier! Wonderful guide, full of passion, very knowledgeable on our trek through the jungle, and always answered all our questions. We had lots of laughs, learned a lot, and lost our hearts to him.
MayanGateway has created a perfect travel program for us. A mix of adventure and relaxation, culture and nature, history and present day, activity and leisure, visiting local areas and crossing the country, … On our 18 days we were submerged in nature, culture and history of Guatemala. The intense days were followed with relaxing hotels in the perfect sequence. All of the accommodations were carefully chosen to stay out of mass-tourism and we loved them all.
In short, we enjoyed every second. Thanks big time to the MayanGateway team! Definitely recommend them!
Written August 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your kind review Koen! It was such a pleasure for us to organize your trip. It’s great to hear that you enjoyed every second. Warm regards from all of us.
Written August 20, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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