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Magic Travel Agency

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Panajachel, Guatemala
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About Magic Travel Agency
Provide the necessary assistance, shuttles and different tours of quality and safety, with trained personnel, seeking the satisfaction of our visitors, surpassing all expectations and needs; likewise we contribute to the development of Guatemala promoting tourism and publicizing the natural beauty that distinguishes us.
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Magic Travel Agency
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Vic Pareja wrote a review Aug 2021
5 contributions4 helpful votes
I don't recommend this agency at all. THEY STEAL!! I forgot a bag (with valuable stuff inside) on the shuttle van and when I realize 10 mins later and return to the place, the driver ELIAS had already taken it and he started to say that there was nothing!! The agency defend him and gave excuses blaming the others passangers, (wich was not possible because we were the last passangers to leave the van) so we call the police and we did a report on the police station, they are working on the case. WE STRONGLY DON'T RECOMMEND TO BOOK WITH THEM!
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Date of experience: August 2021
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Jacob Nordstrøm Scheel wrote a review Mar 2020
Helsingoer, Denmark10 contributions1 helpful vote
On March the 6th at 4 pm I took the shuttle bus from Magic travel office in Panajachel to Guatemala City. The tour was booked through Salvador tours in San Pedro, but was run by Magic Travel. When about to leave Panajachel there were some problems which meant that we departured around 30 minutes too late - no problem at all! That's even OK for Guatamla time. But somehow the driver thought that he had to make up for the time lost by driving way too fast! Sometimes even 110 km/h in a 40 km/h zone. Now, I've been travelling in many countries and know that road signs, lines and speed limits are more seens as suggestions rather than injunctions. But this was crazy and out of hand. So after a while when things didn't get better I politely asked the driver (in Spanish) if it was possible to drive at bit slower . He reacted angry and said that this was not possible ("He had to drive like this")!? I continued in English and said that my seat belt wasn't working at that I felt unsafe (everyone else in the bus had at this point already put on their seat belt). He ignored me and kept driving like a maniac. Luckily, we had to switch bus after a couple of hours and the next driver was kind and drove nicely. But... When you get dropped off in Guatemala City at 8pm you want to be dropped off right by your hotel door and not having to walk a couple of street blocks (this we had been promised by the agency) but the driver seemed very angry at us after we repeatedly asked him to drive us all the way to the hotel. At last he did, but what a trip... Would not recommend to anyone! Beware that this experience only relates to Magic Travel's shuttle service and I can't speak about their tours or anything else, but I tell you this: There are many other travel agencies - do yourself a favor and book with someone else!
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Date of experience: March 2020
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annamarquard wrote a review Mar 2020
Copenhagen, Denmark9 contributions5 helpful votes
The bus ride from Panajachel to Guatemala City left us feeling unsafe! The driver drove so fast -sometimes he drove 120 in a 40 zone and around 90 in turns so we could hear the wheels squeak- We asked the driver if he could slow down a bit, because we felt unsafe. He sounded mad when he answered and didn’t slow down whatsoever. Halfway through the tour we switched bus and our new driver drove much better and slower. However, when he was to drop us off in Guatemala City (where it is quite important that you don’t end up in the wrong place), he first wanted to drop us off in a deserted, dark street corner not close to our hostel. We had to insist several times to be dropped off the right place, because we didn’t want to walk through the city at nighttime. Lastly, we paid around 200Q for this trip. However, some people the first driver took onboard paid him in cash, and we noticed they only paid 100Q. Of course we don’t know, if they had paid a deposit beforehand, however it left us feel tricked. Wouldn’t recommend this agency if you take their shuttle services.
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Date of experience: March 2020
1 Helpful vote
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KimvdS wrote a review Dec 2019
Barneveld, The Netherlands7 contributions1 helpful vote
On the 15th of December we arrived at Magic Travel in Panajachel to arrange a trip from Panajachel to Semuc Champey. The travel agency is very professional and helpful. Juliza was helping us and she arranged two spots in a nice van for the next day. After we wanted to leave Semuc Champey we got stuck in traffic due to a bad mistake of our hostel in Semuc. By sending a Whatsapp-message, Juliza was able to quickly come up with some solutions. That’s what we call service. Thanks for helping us! I would definitely recommend this travel agency.
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Date of experience: December 2019
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Sheri N wrote a review Nov 2019
6 contributions
It was very reliable and safe travel on a winding road. We were also very comfortable riding in the shuttle.
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Date of experience: November 2019
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