Gray Line Guatemala
City Tours • Cultural Tours • Sightseeing Tours • Archaeology Tours • Day Trips
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Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM
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Guatemala City, Guatemala

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Tours and Tickets by Gray Line Guatemala
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.5
220 reviews
Excellent
157
Very good
42
Average
6
Poor
7
Terrible
8

Brian V
40 contributions
Aug 2018
I have been a bit busy since I got back from Guatemala but as they say"better late than never" my vacation was Aug 12th - Aug 22nd, 2018 and it was fabulous we stayed in Hotel Tikal Futura that is another review. My travel agenda was setup by me after reading an enormous amount of review on TripAdvisor which I recommend if anyone is going to Guatemala.

A must DO excursion the hike up Volcan de Pacaya.......wow it was amazing. We rented horse to go up and come down it was fair price however I probably would only take it up not coming down. I will give two reason for men "it plays a mean beat in your lower area" wink wink.... plus it is easier walking down a clear path.

A few suggestions: wear thick sole sneakers, take a fleece or something that will cover you if you are one who easily gets chilly, if you are use to altitude 7000-8000 ft pace yourself you will need it (take horse up for sure) and do the earliest tour.

The tour guide was fabulous the horse handler was funny, helpful and could comprehend what I was saying. So, if you want an EXCELLENT EXPERIENCE take the tour of the Volcan de Pacaya.

Bring camera if not you end up without pictures like me.... geez....LOL

Written October 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Brian Thank you for having booked with us and for take the time sharing your experience in the Pacaya Volcano with us!! It is great to read you really enjoyed your vacations, Your comments are really valuable for us.
Written November 14, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kristy D
Fountain Valley, CA67 contributions
May 2014 • Couples
We took a 5 days tour to Guatemala from Gray Line on May 24-May 28 and it was one of the best tours we've been on. During the booking process, Victor took his time to answer all our questions, concerns and help us customize our tour to include Pacaya Volcano and Hot springs which wasn't part of the original itinerary. He also help us maximize our day in Antigua by upgrading the walking tour into a full day tour so we can also visit all the towns around Antigua.

We arrived early in the morning and the driver and Victor was there to greet us, it was unexpected and made us really happy. We were joined by another couple and another person and began our trip to Lake Atitlan. Upon arrival of Panajachel shore, we went on a boat to go across to Santiago island, a beautiful and vibrant Mayan town. We had a walking tour to the main square and visited a church. The tour guide Pablo speaks perfect English and was very attentive and informative. The whole lake tour was wonderful and we had a nice lunch at Regis restaurant. The first day was wonderful and our tour guide recommended dinner at Casa Blanca which was very nice also. It's a short walk from our hotel Porta Del Lago. The hotel offers amazing view. From our room, we can see the lake and the volcano in the distance, you can watch magical sunrise and sunset from your bed or balcony. Amazing.

The next day, our hotel offers wonderful breakfast with variety of choices. We left Panajachel to go to Chichicastenango for a Sunday visit. The ride there was wonderful with a stop at a waterfall and we were able to look down and see the town Panajachel below. Along the way, you can see many green and beautiful mountain towns.Upon arrival at Chichicastenango, we visited a beautiful hotel with a very nice garden and was able to see many birds. After that, we walked through the market at Chichicastenango, spent some time shopping and watching the vibrant market. We had lunch at a nice restaurant overlooking the market. After that, we left for Antigua. We checked into our hotel Soleil Antigua. It's a nice hotel with beautiful gardens all around. It's a few blocks from the central but you can easily walk or take a tuk tuk for $2.

The next day we visited many towns around Antigua, visited many churches and town squares and had amazing view of Antigua from Cerry de la Cruz. We had lunch and started a 3 hours walking tour of Antigua. It was a nice experience, our tour guide Eliseo was very nice, knowledgeable patient and helped us take many beautiful photos. Antigua has many great restaurants, we recommend Casa Escobar, they have the best steak that was cooked just perfect. It's across from the Spain Embassy.

The next day, we are headed to Pacaya Volcano, we decided to ride horses up to the crater and it was a wonderful experience. On the way to the top, along the way we can find trees lining the path, it's like walking inside a rainforest, the air was fresh and we had a great time. Upon arriving at the top, we can look down at the crater and the path for people who want to continue climbing closer to the volcano. The horses cost $20 -$30 for round trip up and down the mountain, it's totally worth it because it's at least a 1.5 hours ride each way. Our tour guide Eliseo actually climbed the mountain with us and translated for us as the local guide was telling us more about Pacaya. Pacaya Volcano was definitely an unforgettable destination and should be included in your itinerary if possible. After we got down from the volcano, we said goodbye to our tour guide and the driver took us to Kawilal Hot Springs for lunch and then we went into the thermal pools to experience the hot springs that came from Pacaya Volcano.

After that, we checked into our hotel Tikal Futura in Guatemala City. It's a nice hotel and connects to a mall so we were able to go inside an elevator, go up 2 floors and enter the mall. This is the last part of our trip and it's a sweet surprise. We wandered the mall and they had a food court that has every American fast foods restaurant you can think of like McDonald's, Taco Bells, Pizza Hut but we decided to try the famous local Pollo Campero.

Overall, we had an amazing time in Guatemala, much more than we expected. It's surprising but the food in Guatemala is delicious, the best we've had even though we traveled to many Central & South American countries before. Gray Line will give you the best driver and tour guides. We highly recommend Gray Line. We recommend the tour company to all our friends because Gray Line really took good care of us during our trip. Thank you Gray Line Guatemala. You're the best.
Written June 3, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

kozue0031
39 contributions
Sep 2012 • Solo
I took a tour to Antigua in Septermber 2012. Using "Gray line Guatemala" The tour guide named " Fidencio " is very nice guy. He is experienced very professional and speak several languages. If you are planning to visit Guatemala city , Antigua, and some other tourist destinations in Guatemala, I recommend their services.
Written April 25, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sarah G
4 contributions
Nov 2017 • Friends
I recently went to Guatemala (November 2017) and had the worst experience with this company - - Grey Line Guatemala. I had booked a day tour for 2 people and confirmed the day prior that we were set with our tour and the pick up time (between 9:30am and 10am). We waited in front of our hotel from 9:15am-10:15am and no one arrived. We went back in to the hotel and asked the front desk to call, they said they were 10 minutes away. at 10:45am we called again, they said they were having trouble locating the tour bus. at 11:30am they said they weren't coming. We had to scramble to book another tour and requested a refund as this tour was paid in full prior to our departure. They are now not communicating and there is no sign of a refund. I can not stress enough how terrible the experience and customer service is for this company. Complete scam and rip off.
Written November 28, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jbroadie91
Bristol, CT94 contributions
While in Guatemala for a mission trip one of our free days we decided to climb Pacaya. At the bottom we were approached by children selling walking sticks for 5 quetzales which you want to have for the climb down. You'll thank me after. However you might get hustled into giving your stick back to children at the end so they can resale.
Also at the bottom are horses which they call taxi. I paid 200 quetzales (27 USD) for a taxi which I didn't care because I knew that I wouldn't have been able to made it all the way up by myself.
The views were amazing. We were able to stop to roast marshmallows and also found a litter of volcano puppies. Don't worry mom was near. I believe the best part was heading down the Volcano. I felt like I was skiing down volcanic ash. Boots full of rocks that had to get emptied twice.
Written January 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

AbbLl
Hawthorn Woods, IL11 contributions
Dec 2017 • Family
Took dozens of phone calls and emails to get any idea of what to do and when we were doing it. My friend signed up off by one day, and it took many calls to get it call it changed. And US Grayline just kept saying "it is in GrayLine Guatemala hands now." The vouchers came with the wrong names 5 different times! No-one in the office spoke English so just had to keep sending corrections over and over. Then when we got to first hotel, half of the rooms were in my name. GrayLine offered no help with airport or tickets. You get about $300 worth of services for $800. DON'T use Grayline.
Written January 9, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

larryl0ebig
Forestville, CA104 contributions
Nov 2019
We had a great day driving around in a van with 6 other passengers. seeing the sites and eating in a decent restaurant for lunch. It was fun to watch the bigger busses pulling up and I began to appreciate being with a small group for site seeing.
Written December 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrayLineGuatemala
Dear Larry Thank you for having booked with us and for takes the time to share with us your comments about your experience!!
Written February 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LasolasSydney
Greater Sydney, Australia48 contributions
Oct 2019 • Couples
We did a shore excursion from the Port. It was a great way of getting into Antigua and seeing it from a local's perspective. The tour was comfortable with lots of easy walking to really see this truly beautiful place. Our guide Adolfo was brilliant and our driver Ivan was very good and very funny. Adolfo took us for lunch to a great little place and we sampled some local specialities that were delicious.
Best of all ... they were waiting for us at the pier when we arrived and had us back in plenty of time to continue our cruise.
Thanks guys!
We'd recommend this tour and were sad we only had one day to spend in beautiful Antigua!
Written October 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrayLineGuatemala
Dear Thank your for having booked with us and for takes the time to share your comments with us, we really love to read that you really enjoyed your excursion with us!!
Written November 27, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dan Martin
11 contributions
Aug 2019
This was an excellent trip in every respect. It started with the customer service of the company. I only found the trip on the web, after hours on a Saturday. I wanted to join a tour on Sunday, but the website was already not accepting reservations that close to time of departure. I called the local number, and the woman who answered told me there was space, and kindly suggested that I book the tour and pay online with a Monday reservation, but assured me that they would accept the reservation for Sunday (now about 10 hours from the time of my call).

The driver was courteous and picked me up at the appointed time. He had my name and verified it was me. Safe driving all the way.

The local guide Lydia was a blast, and did a great job of telling us about interesting plants along the way, as well as information about the volcano. Pacaya was fascinating, got some great photos and video of lava flowing, and roasted a marshmallow in a hole in the ground using geothermal (volcanic) heat.

Do know that the hike is strenuous if you aren't acclimated to altitude and in reasonably good shape. You'll be working to get your breath on the way up and pounding your knees on the way down. But fear not, if you need assistance, there are guys who follow your party leading horses, and for an additional Q200 charge (a little over $26) they'll give you a lift. I didn't need it, but the other two in my party did.

I wasn't all that excited about the spa, to be honest. I went along because it was part of the package. I was wrong. The "thermal circuit" was just what the doctor ordered after that strenuous hike I just described! The hotel and spa are beautifully designed, and while the downstairs pools were a chaos of families splashing and yelling, the thermal pools are upstairs in a very-peaceful, adults-only section.

Bottom line … this tour is worth every dime I paid for it … strong recommendation!
Written August 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Thank you for having booked with us and for takes the time to share your experience with our services, it is a pleasure to make your excursion in a memorable experience. Hope to see you again in the future!!
Written September 24, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

felcaz5
Mexico City, Mexico156 contributions
Our tourist guide was Adoldo, a very friendly person who knows a lot about Guatemala. The lake was worth visiting and the towns around it have beautiful handicrafts.
Written April 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Thank you for having booked with us and for takes the time to share your experience with us!! We are going to share with him your good comments.
Written April 22, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Gray Line Guatemala (Guatemala City) - All You Need to Know BEFORE You Go