I used them to book a 10 Days / 9 Nights (2 Persons) trip to various parts of Guatemala. I needed some changes to their tour and they were easy to work with. The transportation and hotel was easy since they handle all that, we just had to be ready for pick up every morning by the time we were given and the car/tour guide was ready to go. I did not feel rushed with our tour guides. At some points of the trip we were not joined by other people so that was cool. Depending on were you are, there is a chance of having different tour guides but for most of our trip we had Davis. He was very knowledgable and suggested areas to visit based on our interests. I would use them again and this time I'd be more comfortable asking for more tailoring, I combined two of their packages this time. I also found it easier to communicate via WhatsApp, which is highly used in the country, but I was also receiving confirmation via email. The one thing I wish they would do better is the recommendations for how to prep for the events that will be happening, for example they day we went to Semuc, we were not told we should bring a lock for the lockers to leave our clothes while we swam, we were not told there would be lockers at all. We also brought regular shoes besides water shoes because there is a hike to get there.We only did that because the hotel person was talking to us about it. If you use them ask for more of those types of details and you'll have a better experience. If you like to travel light, it is hard to get laundry done when you are moving from town to town almost every day so keep that in mind. They book the rooms for you but if you need to avoid stairs let them know, many places don't have elevators.