Crystal Auto Rental Belize

Crystal Auto Rental Belize

Crystal Auto Rental Belize
5
About
Do not feel like driving? Crystal Auto Rental now offers a great shuttle and transfer service. Don’t miss a moment of excitement while on your vacation. Hire a professional, a well experienced driver to take you to your Belize destination. Crystal Auto Rental now does transfers from the Belize International Airport or to any of the main district locations in Belize.
Duration: More than 3 hours
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  • canadianbacon12
    Jordan, Canada274 contributions
    5.0 of 5 bubbles
    Outstanding Customer Experience!!
    We rented a Kia Sol for 2 weeks in February and they went above and beyond for us. After 3 days I was doing an early morning run from Hopkins to Dangriga to get some fresh fish when after getting stopped behind a bus for a couple minutes the engine light came on and the engine started to misfire and labour and lose power. I immediately pulled over and called Crystal and let them know what was happening. The lady that grabbed my call listened to what was going on and immediately called the manager. I told the manager what was happening and where I was. He told me it was OK for me to drive back to our AirBnB and he would send a driver down with a new vehicle. 3 hours later the driver showed up at our door with another newer Kia took the old one and headed back to the shop. It is a 2 hr drive from Belize City to Hopkins! They had my replacement on the way within yhe hour!!! The gentleman that brought the replacement said that they do periodically have problems with bad gas ( leaded, or water? Just my speculation) at one of the stations around Hopkins and have had problems before. I had not added any fuel up to that time so the problem was something else. The point should be made for other drivers to be aware of. The replacement car was full when it was delivered it to me so Crystal adsorbed the cost of the half a tank of gas for our troubles. We had no issues with the replacement vehicle and returned it to the airport at the appointed time. Crystal also gave us a complementary ride to the Water Taxi terminal to continue the next phase of our trip! Thank you Crystal Team for top shelf customer service and for doing the right thing without having to be asked!
    Visited February 2024
    Traveled as a couple
    Written February 22, 2024
  • Chelsey P
    London, Canada21 contributions
    5.0 of 5 bubbles
    Highly recommend
    After reading so many great reviews we chose Crystal for 5 days. They were so helpful answering all of our emails and adjusting our reservation. We booked about 3-4 months in advance. Our chevy equinox was perfect to get us around SI and sweet songs. The inside was so clean and the A/C was perfect. No issues upon return- very easy. Highly recommend.
    Visited February 2024
    Traveled as a couple
    Written February 26, 2024
  • Mayan_Brian
    Shawnee, Kansas94 contributions
    5.0 of 5 bubbles
    Best choice
    Counter agent was smart enough to make sure our later flight to Caye Caulker was from BZE. It was from TZA. So she let us return in Belize City and their guy even gave us a ride to TZA. Great experience all around and should be anyone's first choice in Belize.
    Visited February 2024
    Traveled as a couple
    Written February 27, 2024
  • Emily V
    College Station, Texas103 contributions
    5.0 of 5 bubbles
    Highly recommend, very professional staff and high quality cars!
    Incredible service, friendly staff, immaculate vehicle!! We arrived on the ferry to Belize City and were picked up immediately. It was about a 30 minute drive to the rental lot and you will absolutely need to take the time to walk around the property. It is very unique and bit surprising! The leasing process was straightforward and quick, we completed a walk through for damages, and were off the lot in no time. The vehicle was perfect and very updated. We had CarPlay, strong A/C, and 4 wheel drive. They even gave us a free plastic cooler to use during our rental. Returning the car was just as easy and we were dropped off at the ferry. Will absolutely be recommending in the future to anyone who wants to rent a car in Belize!
    Visited March 2024
    Traveled with friends
    Written April 23, 2024
  • Sarah c
    4 contributions
    5.0 of 5 bubbles
    Would definitely recommend Crystal auto
    I don’t even know where to start! Crystal auto is really amazing. My sister came the week before and said crystal auto is a must and she was right. We are a big family so we rented 2 cars and both worked well. Adriana, Ms Chaplin & Ms Michelle were amazing! Professional and easy to work with. We got a complimentary pick up from the ferry. There was some difficulty when we got there because our luggage didn’t fit and they were able to get us a larger car. They are easy to reach and reliable. We left something and it was waiting for us in an envelope upon return. We would definitely rent from crystal auto again if we return. Thank you for making the process so easy and enjoyable.
    Visited May 2024
    Traveled with family
    Written May 6, 2024
  • Hrant P
    2 contributions
    5.0 of 5 bubbles
    Best in Belize
    I compared the three major Belizean rental agencies, and Crystal provided the most competent service as well as a very good rate. The actual rental and return of the car was very smooth and professional, and they provided a free shuttle between their office and our hotel. As an aside, Crystal seems to be the only agency that allows you take a car across the border. We went to Tikal (Guatemala) with our car and they made sure all the paperwork was in order.
    Visited July 2024
    Traveled with family
    Written July 22, 2024
  • MVR
    7 contributions
    5.0 of 5 bubbles
    Easy rental experience, basic car, worked out well
    Recommended by a friend and our accommodation. Check in was easy - walked straight out of airport and office was there. Staff were helpful and patient as we got our bearings. We had CDW through our credit card but purchased additional tire and windshield coverage (didn’t need it luckily but roads are very rough and off roading (gravel, etc) is common). The car was basic and seemed older but seemed standard for what we saw on roads. Take a video of car when start rental (not just the bottom part of the car) - ours had a lot of scrapes and bashes and it will be easier to explain that you didn’t cause something if you take a video. Also gas is expensive - $6 / gallon. We returned to a different site (Belize City location) and the rental company drove us to the ferry. Overall it worked out well.
    Visited August 2024
    Traveled with family
    Written August 13, 2024
  • Duikvrienden
    Antwerp, Belgium343 contributions
    4.0 of 5 bubbles
    Highly recommended for init (initiators)
    If you want to drive through Belize at your own pace and make a trip to Tikal in Guatemala, a private car is recommended. A 4x4 or AWD is recommended because the roads are not always of the best quality. For our trip to Caracol this was definitely an added value. Note, the border crossing to Guatemala (Melchor de Mencos) is an experience in itself and takes some time. Don't be put off and get cash in BZD. All documents are well prepared for the formalities at the border.
    Visited August 2024
    Traveled as a couple
    Written August 21, 2024
  • Lisandra P
    Eugene, Oregon1 contribution
    5.0 of 5 bubbles
    Dependable service
    Great service. We needed a car at the last minute because the car company we had reserved didn’t have the SUV we wanted. Crystal had a variety of cars available at even cheaper prices. We did not have a problem with the car, very dependable. Not pushy and very kind. I would rent from them again and highly recommend them.
    Visited August 2024
    Traveled with friends
    Written August 21, 2024
  • Go42566767969
    1 contribution
    5.0 of 5 bubbles
    Car Rental Experience: Convenient, Reliable, and Friendly Service
    I had a great experience with this car rental service. From the moment I arrived, the staff was welcoming and professional, making the process smooth and efficient. The location couldn’t be more convenient—right across from the airport, which made picking up and dropping off the car incredibly easy. The vehicle I reserved was exactly the model I had requested, which was important for my trip, and it was in excellent condition, clean, and well-maintained.
    Visited August 2024
    Traveled with family
    Written August 25, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles641 reviews
Excellent
568
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Average
12
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Colorado Group ... f
12 contributions
4.0 of 5 bubbles
Jan 2025 • Friends
Communication before reaching the country was a bit slow at first, and then came around...and once in country they were very good via WhatsApp. I have used them before and would again.

They will charge a substantial deposit if you don't use their insurance even if you have a "car rental insurance" with Allianz or another company. It was $1200 charged for 8 days but they do not try to charge you for things that are not your responsibility. There will be lot of little dings and such on the vehicle and the vehicles are decent but don't expect a brand new car. It totally worked for my purposes and this is the 3rd time I used them and will again. I did get a nail in the tire and had to pay because didn't have their insurance but can make a claim on my own if I want to get reimbursed the $10US. All in all it was a reliable vehicle and decent price for Belize.
Written January 27, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

plankmaker
Chico, California34 contributions
5.0 of 5 bubbles
Feb 2023
Crystal has locations at Belize Airport and on the main highway about five miles south of the airport. I have rented three times over the past ten years and had very satisfactory experience each time. Highly recommend them as their older cars with moderate mileage have been just as dependable as major rental agencies and at lower cost.
Written February 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loyalty means a lot to us and we thank you so much for your continued support and business over the past 10 years. We do keep some of our older stock with moderate miles as mentioned to accommodate our high-season bookings and cost efficiency. Hoping to see and hear from you soon✌🏽🙂 Best Regards, -Anthony
Written March 18, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

PDB01
Aberdeen, UK6 contributions
5.0 of 5 bubbles
Jan 2023
Hiring a car is often a choice between booking through one of the more expensive international companies or the usually cheaper local firms. On this occasion we went with Crystal, a local company and were pleased that we did. We hired a 4x4 Jeep. If you plan to travel anywhere in Belize I would recommend getting a 4x4. The surface roads are excellent (except for the speed bumps and occasional pot-hole) but the unsurfaced roads are highly variable and without a 4x4 we would not have been able to go where we wanted.
Booking on line with Crystal was easy and we got an email response confirming the booking. Arriving at the airport their office is just across the road from departures and everything was in order and ready for us when we arrived.
The car was a well used Jeep, it rattled a bit but all worked perfectly and we had no problems with it.
Dropping the car off at the international airport we had to make our way to the Municipal airport for a flight to one of the Cayes. We were going to use a taxi but Crystal very kindly offered to drive us across to the airport at no extra cost. That is fantastic service.

Would we use Crystal again... Definitely,
Based on our experience we would recommend Crystal
Written January 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dream61891563994
21 contributions
3.0 of 5 bubbles
Dec 2024 • Friends
The car (Nissan Rogue) was well maintained, comfortable and ideal (as a cross-over SUV) for the very many potholes on the Guatemalan side to Tikal. And the paperwork for the border crossing was mostly prepared in advance (not sure why all the additional questions they asked on the day could not have been asked online in advance to speed up the process after 24hrs of travel?).
Where this company loses 2 stars is in 2 key areas - their communication and their credit card deposit process causing large hidden charges.
Firstly, having booked a car many months in advance, and with the Tikal border permit clearly requested so our intent to travel to Guatemala signposted from the start, we were frustrated and nervous to get an email just a couple of weeks before our trip to say the car allocated was not approved to travel across the border. There was then two weeks of back and forwards where we were given new quotes for different cars, some which they then said we were not allowed to hire! It caused a lot of unnecessary stress before a long haul flight and trip of a lifetime. Surely, only quote for cars that are approved to cross the border?
Secondly, I have never had a car rental deposit amount processed before. This is normally taken as a hold, and then released when the car is returned undamaged. Crystal put through the full amount on to my card, which then prompted credit card fees from my bank, and an exchange rate change too, adding nearly USD100 on a 2 day rental!! So caveat emptor. The price you believe you are paying might be much higher than you planned.
That said, everyone is very friendly and trying to be helpful. Gerald was brilliant at the return. But friendly incompetence from the booking staff is not what you need.
Written January 2, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cruiser533450
19 contributions
5.0 of 5 bubbles
Oct 2023 • Couples
The office closes at 5:00 PM and our flight was scheduled to land at 4:30 PM, I emailed Crystal Auto and made a note on the reservation (you can provide the flight information on the reservation) regarding the flight landing late and received an email from Crystal Auto stating that someone would wait for me to pick up the car. Our flight landed late (at 5 PM) and the office was still open at the airport. Another couple was also there with us who had flown in on the same flight.

There was no issue receiving the car we reserved and the car was a newer model and in excellent condition. We did not, however, get offered the "cooler and cell phone" and I completely forgot about it until we were miles down the road. The cooler would have been helpful when traveling from purchasing groceries to the location where we were staying and next time, i will definitely ask for that offered cooler !

We returned the car to the Belize City location with no issues and were chauffeured to our hotel immediately after by one of the guys who assisted in the return (we were told when picking up the car that they would drive us to our hotel in the car we returned).

Some reviews say that the $850 security deposit (Crystal Auto's insurance deductible if the car is damaged) was not released from their card but this was not the case for us, it was released after we returned the car.

Also, we were able to use the "Google Maps" app on the phone to find our way. We had previously made sure we would have data available while in Belize and so that worked for us. We were also told that if we connected to the Wifi at the Crystal Auto office, we could input the destination address, start Google Maps and then once we left the Wifi range, the maps would keep us on track to our destination without having to use the data. We did that on another part of our trip (started it while near Wifi) and headed off-grid; it worked perfectly.

Written November 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul C
1 contribution
5.0 of 5 bubbles
Jul 2021 • Couples
By far the best auto rental in Belize! Friendly and extra helpful. They picked us up at the ferry terminal and we returned the car to the airport. They also gave us a cooler to use and a local cell phone! Driving in Belize is easy but be extra watchful of oncoming vehicles. We made the trip from Belize to Hopkins without any issues. When visiting ruins or caves, meet a guide at the main road, leave the car in a safe place and ride with them on the dirt roads. Gas is expensive but we only used 9 gallons.
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JohnCLeBlanc
Halifax, Canada76 contributions
5.0 of 5 bubbles
Mar 2020
I've been renting cars for decades around the world and I've never been offered an emergency phone nor a cooler as I was here. I fortunately had no need for the former but made excellent use of the latter on our day trips. Check in was okay but the insurance options are confusing for Canadians (and probably Americans too). They're nicely laid out but the difficulty is trying to figure out exactly what my Canadian insurance company will cover (nothing outside of Canada or the USA) and what my gold CC will cover. I opted out of everything except for $4/day for $500,000 USD 3rd party liability, which is the minimum extra coverage everyone who doesn't have other coverage should get. We rented a 2016 Kia Soul with about 20,000 miles on it. It was very clean and ran perfectly although the acceleration was anemic and the manual shift poorly designed (it's easy to mistake 1st gear from reverse when at a standstill). It has great clearance for bumpy roads and is quiet on the highway. The return process took < 10 minutes and the location is just across from the main terminal. This will be my go to auto rental every time I visit Belize and this is what I will recommend to fellow travellers.
Written March 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear JohnCLeBlanc, Thank you for your helpfully detailed five-star review. I am glad that you made use of the complimentary cooler as it is handy in keeping your food and drinks fresh and cool while on your travels. Regarding the insurance coverage, it is best to call your credit card company to see if you are covered and what type of coverage is provided here in Belize. Our damage waivers that we offer corresponds with what your credit card company may not cover so that all our customers can be well prepared in case any incidents were to happen. We are here to cover any questions you may have and to assist you in every step of the way. Thank you for noting how well the vehicle performed for you. The manual transmission on the Kia Souls are something to get used to, also noted by a couple of our other customers. Unfortunately, we only h ave a select few manual transmissions in our fleet. Perhaps, on your next visit, you can try an automatic instead. Thank you for making us your first choice in auto rentals when visiting Belize. We will take care of you; until we meet again! Warm regards Rina Esmalla
Written June 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pennstatenikki1
Raleigh, NC22 contributions
5.0 of 5 bubbles
Jun 2021
Everything was great. We were checked out quickly (which is NOT the case with all rental places in Belize) and on our way. The car was in good condition, ran well. The return was easy and quick as well. I highly recommend using Crystal over the American companies (will save you money) and over some of the local companies which can take forever to get you on your way.
Written June 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

alaskan_mark
Anchor Point, AK130 contributions
5.0 of 5 bubbles
Dec 2022 • Couples
Having just returned from a week in Belize I can’t say enough about the professionalism of Crystal.

From the moment I walked in and Miss Mel greeted me to the moment we waved goodbye as we wheeled our luggage across the parking lot to departures all went smooth.

Miss Mel took care of the paper work so we could take the car across the border into Guatemala to experience Tikal. The Guatemalan border personnel were very appreciative of the efficiency of the papers in the envelope she sent with us to hand them. I feel that it would have been WAY more confusing without this organization of documents. Also I believe Crystal may be the only rental car company that is set up to allow you to do this trip with your rental.

We rented a KIA Soul and for the two of us it was the perfect little car to carve the curves of the Hummingbird Highway.

We will for sure rent from Crystal on our April trip to Belize.
Written December 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Diane G
Baxter, TN185 contributions
5.0 of 5 bubbles
Jun 2021 • Family
From the moment I first made plans to visit Belize, (that had to be changed) until the time I finally arrived and drove the 4WD vehicle I reserved, this company was excellent ! Employee "Aimee" emailed me, kept me informed, politely made requested changes, canceled ones previously confirmed, made new arrangements, and finally helped me rent the vehicle I needed. Never once did I feel anything but acceptance and kindness. Excellent customer service. Thank you.
I was confused about how much insurance I needed.
They helped me, and I ended up paying less than I had signed up for on my own. I was met at the Belize water taxi and safely transported to the Crystal office (Ok , so the older gentlemen who met us was harmlessly grumpy) Then we smoothly got our vehicle. It was an older model, (2016?) shiny and clean, black Jeep. It looked good. The company was good about going over the vehicle, I never felt tricked or worried. Everything was clear and upfront. They even have a cute little museum in part of their building.
I returned the vehicle to the airport, which was a different location than pick-up, for a fee that wasn't unreasonable. I had absolutely zero trouble with the return, and no delay in catching my plane.
Written July 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Crystal Auto Rental Belize - All You Need to Know BEFORE You Go (2025)

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