Crystal Auto Rental Belize

Crystal Auto Rental Belize, Belize City: Address, Phone Number, Crystal Auto Rental Belize Reviews: 5/5

Crystal Auto Rental Belize
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About
Do not feel like driving? Crystal Auto Rental now offers a great shuttle and transfer service. Don’t miss a moment of excitement while on your vacation. Hire a professional, a well experienced driver to take you to your Belize destination. Crystal Auto Rental now does transfers from the Belize International Airport or to any of the main district locations in Belize.
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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5.0
526 reviews
Excellent
469
Very good
36
Average
8
Poor
4
Terrible
9

Paul C
1 contribution
Couples
By far the best auto rental in Belize! Friendly and extra helpful. They picked us up at the ferry terminal and we returned the car to the airport. They also gave us a cooler to use and a local cell phone! Driving in Belize is easy but be extra watchful of oncoming vehicles. We made the trip from Belize to Hopkins without any issues. When visiting ruins or caves, meet a guide at the main road, leave the car in a safe place and ride with them on the dirt roads. Gas is expensive but we only used 9 gallons.
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JohnCLeBlanc
Halifax, Canada78 contributions
I've been renting cars for decades around the world and I've never been offered an emergency phone nor a cooler as I was here. I fortunately had no need for the former but made excellent use of the latter on our day trips. Check in was okay but the insurance options are confusing for Canadians (and probably Americans too). They're nicely laid out but the difficulty is trying to figure out exactly what my Canadian insurance company will cover (nothing outside of Canada or the USA) and what my gold CC will cover. I opted out of everything except for $4/day for $500,000 USD 3rd party liability, which is the minimum extra coverage everyone who doesn't have other coverage should get. We rented a 2016 Kia Soul with about 20,000 miles on it. It was very clean and ran perfectly although the acceleration was anemic and the manual shift poorly designed (it's easy to mistake 1st gear from reverse when at a standstill). It has great clearance for bumpy roads and is quiet on the highway. The return process took < 10 minutes and the location is just across from the main terminal. This will be my go to auto rental every time I visit Belize and this is what I will recommend to fellow travellers.
Written March 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear JohnCLeBlanc, Thank you for your helpfully detailed five-star review. I am glad that you made use of the complimentary cooler as it is handy in keeping your food and drinks fresh and cool while on your travels. Regarding the insurance coverage, it is best to call your credit card company to see if you are covered and what type of coverage is provided here in Belize. Our damage waivers that we offer corresponds with what your credit card company may not cover so that all our customers can be well prepared in case any incidents were to happen. We are here to cover any questions you may have and to assist you in every step of the way. Thank you for noting how well the vehicle performed for you. The manual transmission on the Kia Souls are something to get used to, also noted by a couple of our other customers. Unfortunately, we only h ave a select few manual transmissions in our fleet. Perhaps, on your next visit, you can try an automatic instead. Thank you for making us your first choice in auto rentals when visiting Belize. We will take care of you; until we meet again! Warm regards Rina Esmalla
Written June 19, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

pennstatenikki1
Raleigh, NC23 contributions
Everything was great. We were checked out quickly (which is NOT the case with all rental places in Belize) and on our way. The car was in good condition, ran well. The return was easy and quick as well. I highly recommend using Crystal over the American companies (will save you money) and over some of the local companies which can take forever to get you on your way.
Written June 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Diane G
Baxter, TN159 contributions
Family
From the moment I first made plans to visit Belize, (that had to be changed) until the time I finally arrived and drove the 4WD vehicle I reserved, this company was excellent ! Employee "Aimee" emailed me, kept me informed, politely made requested changes, canceled ones previously confirmed, made new arrangements, and finally helped me rent the vehicle I needed. Never once did I feel anything but acceptance and kindness. Excellent customer service. Thank you.
I was confused about how much insurance I needed.
They helped me, and I ended up paying less than I had signed up for on my own. I was met at the Belize water taxi and safely transported to the Crystal office (Ok , so the older gentlemen who met us was harmlessly grumpy) Then we smoothly got our vehicle. It was an older model, (2016?) shiny and clean, black Jeep. It looked good. The company was good about going over the vehicle, I never felt tricked or worried. Everything was clear and upfront. They even have a cute little museum in part of their building.
I returned the vehicle to the airport, which was a different location than pick-up, for a fee that wasn't unreasonable. I had absolutely zero trouble with the return, and no delay in catching my plane.
Written July 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

errol a
Ontario, Canada20 contributions
I read many reviews re car rental in Belize and decided on Crystal despite a few negative reviews. Our experience was however absolutely perfect.
1) They were very price competitive. I booked online before leaving Canada.
2) They had the type of vehicle we wanted, namely a high clearance 4WD
3) Before leaving Caye Caulker for Belize City I called them to let them know what ferry we were taking and they sent someone to pick us up in Belize City at the ferry. When we got off the ferry the driver was there waiting for us with our rental vehicle, that saved us a taxi fare. Also on the drive back to their facility the driver gave us a helpful lesson and tips on driving in Belize.
4) At the facility the driver inspected the vehicle with us noting any scratches etc. on the form. He also encouraged us to take photos of any marks etc.
5) The Jeep Patriot was very clean and in perfect condition even though it had 67000 miles on the clock. The tires were in good condition.
6) We used our own credit card damage insurance for everything. They did not try to upsell or scare us into taking their insurance. We did take their additional liability coverage as our insurance did not cover third party liability.
7) They gave us a free cellphone with the car which was a good bonus for us to save using our phones for local calls. We loaded the phone with $5 belize and were able to do all the calling we needed to book tours etc.
8) We drove to Orange Walk, San Ignacio area, Caracol where you need a Jeep or similar, and Placencia and back to the airport for drop off. The vehicle performed flawlessly and was very comfortable.
9) Drop off at the airport was quick, they inspected the car very quickly and signed off no issues.
In conclusion they were very professional and their service was beyond our expectations, I have no hesitation recommending Crystal.
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gustavo S
2 contributions
The price was very different from the one i booked through their website. (USD 100 from internet and USD 150.00 when i went to pick-up the vehicle)

Safety deposit was DEBITED, i rented the vehicle past sunday (13.03.2022) until monday (14.03.2022) (JUST ONE DAY) & this company charged me USD 850.00 unless blocking it & liberating it.

I ask politely to be REFUNDED as soon as possible. I texted the company through whastapp, email & called them through all their phone numbers. Haven't had an answer from any contact.

I expect to be contacted at least to be explained with a reason.

Chose this option because I read amazing reviews, but I am truly regretful. I was looking for the best value/quality/experience but after being charged with such an amount of money, & received no answer to my calls or texts, I am disappointed
Written March 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Steve W
1 contribution
The staff at Crystal bent over backwards to help us when flight plans changed. They allowed two vehicles (including a 15 seater) to have dates changed on the fly and even issued a refund (unexpected) when one of the vans was returned a day early due to more flight issues. Vans were safe and modern and I couldn't recommend them highly enough if you need to rent in Belize.
Written June 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Buia2001
Austin, TX286 contributions
My husband and I rented a car from Crystal Auto Rental in Nov 2021, and were definitely satisfied with our experience. The agency is just a few yards away from the airport entrance and easy to find. The agents were very friendly, helpful and the 4WD Jeep we requested was available, in good repair, and ready for us when we arrived. The only negative is that they were very busy on Saturday and could have used another person on staff. But give yourself plenty of time upon rental return, and it's not an issue. Loved that a plastic cooler came with the rental, since we were planning on buying groceries.
Written December 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aaron W
1 contribution
Business
The $850 refundable deposit was not returned and they’re unresponsive to email and phone. I ended up having to dispute the charge. Be sure to check your bank statements. The rental was great, however and the airport location is perfect. They just need to get their house in order.
Written March 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jessica K
Park City, UT8 contributions
Rented a Kia Soul for a week and it was perfect. It had definitely seen a few days on the road but they marked everything in the inspection and I had no issues upon returning the vehicle. Even though I was traveling in the dry season, it rained all week but the car handled everything. I would recommend getting a vehicle that is not limited to paved roads because even some of the "highways" are dirt. Another bonus was that the transported us to the dock so that we could catch a ferry to the islands.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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