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Crystal Auto Rental Belize

450 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.

Crystal Auto Rental Belize

450 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Phillip Goldson International Airport, Belize City 501 Belize
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Xunantunich and Cave Tubing Combo Tour from San Ignacio
Historical & Heritage Tours

Xunantunich and Cave Tubing Combo Tour from San Ignacio

87 reviews
Explore the world of the ancient Maya on a combo tour in Belize with included transportation from San Ignacio. Your tour takes you from the heights of ceremonial temples to the depths of the Maya underworld on a cave tubing adventure. Climb pyramids and palaces on a guided tour of the Xunantunich archaeological site, and float through glittering caverns along an underground river. Sample modern Belizean culture with included lunch.
$135.00 per adult
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Scott R wrote a review Apr 2020
San Pedro, Belize6 contributions1 helpful vote
I have used them many times in the eight years I have lived in Belize. Always good service, clean reliable cars and friendly people with free pick up and delivery to and from the airports and the water taxis.
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Date of experience: February 2020
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Response from CrystalAutoRentalBze, Customer Service at Crystal Auto Rental Belize
Responded Jun 19, 2020
Dear Scott, It is our great pleasure having served you throughout the years. We thank you for the eight years you have relied on us. We hugely appreciate you, and we are always here for you when you need us. Thank you again for sharing your wonderful review, and we are looking forward to serving you as always. Always take care and stay safe. Warm regards, Aimee Smyre
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iandebc wrote a review Mar 2020
Edmonton, Canada43 contributions21 helpful votes
We were 4 people who required a 4WD as we were going to be on unpaved roads some of the time. We were give a Jeep that had seen better days (not surprising when you see the roads they are taken on). This vehicle had very poor use of interior space. A few days into our 3 week rental, the water pump died. We used the mobile phone that comes with the rental vehicle (great idea) and within 3 hours, they had delivered an alternate vehicle. Unfortunately it was another Jeep which also had issue like the cruise didn't work, the brakes sometimes were questionable and the transmission whined (not sure how long it would last). Due to Covid 19, we returned the vehicle a week early and the process was effortless and staff were great. So mixed feelings.
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Date of experience: March 2020
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Response from CrystalAutoRentalBze, Customer Service at Crystal Auto Rental Belize
Responded Jun 19, 2020
Dear Iandebc, Thank you for sharing your honest and helpful feedback with us. I would like to apologize for the inconvenience with the jeeps. I agree that majority of our roads are on the rough side, and for this reason, it seems that our jeeps are a popular choice among our customers. Having such a high utilization and having to navigate such rough terrain, has worn some of our older jeeps considerably. I would like to add that we have different types of vehicles that are newer, with enough high clearance to allow for travelling on gravel-dirt roads, and spacious enough for comfortable seating and luggage storage. We only have a few places listed on our website that do require 4WDs, making a vehicle selection more flexible and an easier choice with where you will be travelling to. Thank you for sharing your experience as it helps us see where we can improve in our services, ensuring all our customers have the best possible experience on their trips. We are glad that you made use of our complimentary cell phones, so we can quickly render assistance to you. It is unfortunate that the situation with Covid-19 has put us in uncertain times, but we are still hopeful for the future. If you do make it back to Belize - to continue with your adventure which was unexpectedly cut short - we are here for you. Keep safe and we are here waiting to serve you again. Warm regards, Aimee Smyre
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Larry K wrote a review Mar 2020
1 contribution
When we planned our trip to Belize the first thing we knew was we needed a 4-wheel drive vehicle. I googles that at up cam Crystal Auto Rental. I read the reviews and was amazed that they received such glowing reviews. But after our experience, I believe the reviews are absolutely correct. The model we reserved was exactly what we got. Check out was easy and completely thorough (they go around the vehicle to discuss any nicks or scrapes or chips in the glass). The car ran perfectly all week and traversed the really rough roads through the country.IT was really dirty when we returned it - no problem. I guess this is the norm in Belize. The staff was helpful and very pleasant. If we return to Belize we will rent from Crystal Auto rental again. NO question!!
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Date of experience: February 2020
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Response from CrystalAutoRentalBze, Customer Service at Crystal Auto Rental Belize
Responded Jun 18, 2020
Dear Larry K, Thank you so much! Your stellar review has been well-received among us. We deeply appreciate you taking the time in sharing your experience about our services. Your wonderful review is what keep us motivated and inspired in continuously improving our services to make all our customers as happy and satisfied as you have been. It is great to hear that the vehicle that you chose catered to your travel needs, navigating you through those pesky rough roads that our country is so common for. We only hope that our roads improve before your next visit. Thank you immensely for choosing us on your next visit to Belize. We are excited to have you return! We assure that you will be well taken care of. Warm regards, Aimee Smyre
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MarkandTinka wrote a review Mar 2020
Hillsborough, North Carolina9 contributions11 helpful votes
Our credit card was compromised after using it at Crystal Auto Rental Belize. We had numerous fraudelent charges after giving them our credit card. This was the ONLY charge placed on this card during this trip so it's obvious that they and/or an employee were the source of the fraud. This is unfortinate because their car was great and all went smoothly including giving us a free ride to our ground transportation upon returning the car. Great service but be VERY VIGILANT to monitor your credit card when using Crystal Auto Rental.
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Date of experience: January 2020
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Response from CrystalAutoRentalBze, Public Relations Manager at Crystal Auto Rental Belize
Responded Jun 18, 2020
Greetings MarkandTinka, We are extremely alarmed by your review posting of fraudulent charges on your credit card and the suggestion of either our company's or employee's involvement. Unfortunately, since you have never informed or contacted us directly regarding this matter, and the only information we have to go by is your TripAdvisor review posting only, we are at a disadvantage of not having any facts. Please know that we take this situation very seriously indeed. We are here to assist you, our valued customers. We would sincerely appreciate it if you can provide us with any specific details of these transactions, so that we can send it to our credit card provider to further investigate this matter. Thanks, Management Crystal Auto Rental
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BJsnorkeling wrote a review Mar 2020
Wyoming27 contributions19 helpful votes
We reserved our rent car months in advance. Then at the last minute we needed to add one day to our rental. They were able to fulfill our late request and met us with our rent car in Dangriga just as promised. The gentleman that brought us the car was pleasant and helpful and reviewed the entire car with us. We then returned the car to the Belize City airport for our flight out. We did have to pay an extra fee to pick up the car in Dangriga but this was all explained beforehand. We rented a four wheel drive car and it did great on the bumpy dirt road to our out of the way hotel. Seamless rental. Would rent from them again!
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Date of experience: January 2020
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Response from CrystalAutoRentalBze, Customer Service at Crystal Auto Rental Belize
Responded Jun 18, 2020
Dear BJsnorkeling, What a delightful review! Thank you for sharing your positive experience with us and our readers. It makes us so happy that you are happy. Yes, we will do our best to make your Belizean trip as comfortable and as easy as possible for your overall enjoyment. We are super glad that the 4WD did great on those bumpy roads that our country is well-known for. Thank you again, and we graciously welcome you back. Warm regards, Rina Esmalla
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