Crystal Auto Rental Belize
Crystal Auto Rental Belize
Crystal Auto Rental Belize
5
About
Do not feel like driving? Crystal Auto Rental now offers a great shuttle and transfer service. Don’t miss a moment of excitement while on your vacation. Hire a professional, a well experienced driver to take you to your Belize destination. Crystal Auto Rental now does transfers from the Belize International Airport or to any of the main district locations in Belize.
Duration: More than 3 hours
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- sonora77Rollins, Montana23 contributionsGreat rental experienceExcellent car, excellent service. No wait to pickup car. When I returned the car, they came out to check me in and brought me an outer garment that I left there when i came in to rent the car a week ago. Very smooth experience.Visited October 2023Traveled with familyWritten October 4, 2023
- Cruiser53345019 contributionsGreat experience and happy with the rentalThe office closes at 5:00 PM and our flight was scheduled to land at 4:30 PM, I emailed Crystal Auto and made a note on the reservation (you can provide the flight information on the reservation) regarding the flight landing late and received an email from Crystal Auto stating that someone would wait for me to pick up the car. Our flight landed late (at 5 PM) and the office was still open at the airport. Another couple was also there with us who had flown in on the same flight. There was no issue receiving the car we reserved and the car was a newer model and in excellent condition. We did not, however, get offered the "cooler and cell phone" and I completely forgot about it until we were miles down the road. The cooler would have been helpful when traveling from purchasing groceries to the location where we were staying and next time, i will definitely ask for that offered cooler ! We returned the car to the Belize City location with no issues and were chauffeured to our hotel immediately after by one of the guys who assisted in the return (we were told when picking up the car that they would drive us to our hotel in the car we returned). Some reviews say that the $850 security deposit (Crystal Auto's insurance deductible if the car is damaged) was not released from their card but this was not the case for us, it was released after we returned the car. Also, we were able to use the "Google Maps" app on the phone to find our way. We had previously made sure we would have data available while in Belize and so that worked for us. We were also told that if we connected to the Wifi at the Crystal Auto office, we could input the destination address, start Google Maps and then once we left the Wifi range, the maps would keep us on track to our destination without having to use the data. We did that on another part of our trip (started it while near Wifi) and headed off-grid; it worked perfectly.Visited October 2023Traveled as a coupleWritten November 6, 2023
- Barbara C6 contributionsTerrific service in office and reliable car rentalWow, what nice and personal service from the outset -- unlike many other car rental experiences. The car was reliably good (though not quite as we might expect in the States), no problematic issues at all, and quite affordable. We highly recommend Crystal!Visited December 2023Traveled with familyWritten December 31, 2023
- mnp1914821 contributionsHighly recommend!Very good experience! Friendly front desk service and well working car! We picked up our rental on arrival at the airport and were able to return to their alternate location, where a driver brought us directly to the water taxi so we didn't have to worry about a cab. I would definitely use Crystal again and recommend to others.Visited January 2024Traveled with familyWritten January 24, 2024
- canadianbacon12Jordan, Canada267 contributionsOutstanding Customer Experience!!We rented a Kia Sol for 2 weeks in February and they went above and beyond for us. After 3 days I was doing an early morning run from Hopkins to Dangriga to get some fresh fish when after getting stopped behind a bus for a couple minutes the engine light came on and the engine started to misfire and labour and lose power. I immediately pulled over and called Crystal and let them know what was happening. The lady that grabbed my call listened to what was going on and immediately called the manager. I told the manager what was happening and where I was. He told me it was OK for me to drive back to our AirBnB and he would send a driver down with a new vehicle. 3 hours later the driver showed up at our door with another newer Kia took the old one and headed back to the shop. It is a 2 hr drive from Belize City to Hopkins! They had my replacement on the way within yhe hour!!! The gentleman that brought the replacement said that they do periodically have problems with bad gas ( leaded, or water? Just my speculation) at one of the stations around Hopkins and have had problems before. I had not added any fuel up to that time so the problem was something else. The point should be made for other drivers to be aware of. The replacement car was full when it was delivered it to me so Crystal adsorbed the cost of the half a tank of gas for our troubles. We had no issues with the replacement vehicle and returned it to the airport at the appointed time. Crystal also gave us a complementary ride to the Water Taxi terminal to continue the next phase of our trip! Thank you Crystal Team for top shelf customer service and for doing the right thing without having to be asked!Visited February 2024Traveled as a coupleWritten February 22, 2024
- Chelsey PLondon, Canada21 contributionsHighly recommendAfter reading so many great reviews we chose Crystal for 5 days. They were so helpful answering all of our emails and adjusting our reservation. We booked about 3-4 months in advance. Our chevy equinox was perfect to get us around SI and sweet songs. The inside was so clean and the A/C was perfect. No issues upon return- very easy. Highly recommend.Visited February 2024Traveled as a coupleWritten February 26, 2024
- Mayan_BrianShawnee, Kansas95 contributionsBest choiceCounter agent was smart enough to make sure our later flight to Caye Caulker was from BZE. It was from TZA. So she let us return in Belize City and their guy even gave us a ride to TZA. Great experience all around and should be anyone's first choice in Belize.Visited February 2024Traveled as a coupleWritten February 27, 2024
- Emily VCollege Station, Texas103 contributionsHighly recommend, very professional staff and high quality cars!Incredible service, friendly staff, immaculate vehicle!! We arrived on the ferry to Belize City and were picked up immediately. It was about a 30 minute drive to the rental lot and you will absolutely need to take the time to walk around the property. It is very unique and bit surprising! The leasing process was straightforward and quick, we completed a walk through for damages, and were off the lot in no time. The vehicle was perfect and very updated. We had CarPlay, strong A/C, and 4 wheel drive. They even gave us a free plastic cooler to use during our rental. Returning the car was just as easy and we were dropped off at the ferry. Will absolutely be recommending in the future to anyone who wants to rent a car in Belize!Visited March 2024Traveled with friendsWritten April 23, 2024
- Sarah c4 contributionsWould definitely recommend Crystal autoI don’t even know where to start! Crystal auto is really amazing. My sister came the week before and said crystal auto is a must and she was right. We are a big family so we rented 2 cars and both worked well. Adriana, Ms Chaplin & Ms Michelle were amazing! Professional and easy to work with. We got a complimentary pick up from the ferry. There was some difficulty when we got there because our luggage didn’t fit and they were able to get us a larger car. They are easy to reach and reliable. We left something and it was waiting for us in an envelope upon return. We would definitely rent from crystal auto again if we return. Thank you for making the process so easy and enjoyable.Visited May 2024Traveled with familyWritten May 6, 2024
- Hrant P2 contributionsBest in BelizeI compared the three major Belizean rental agencies, and Crystal provided the most competent service as well as a very good rate. The actual rental and return of the car was very smooth and professional, and they provided a free shuttle between their office and our hotel. As an aside, Crystal seems to be the only agency that allows you take a car across the border. We went to Tikal (Guatemala) with our car and they made sure all the paperwork was in order.Visited July 2024Traveled with familyWritten July 22, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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JohnCLeBlanc
Halifax, Canada76 contributions
Mar 2020
I've been renting cars for decades around the world and I've never been offered an emergency phone nor a cooler as I was here. I fortunately had no need for the former but made excellent use of the latter on our day trips. Check in was okay but the insurance options are confusing for Canadians (and probably Americans too). They're nicely laid out but the difficulty is trying to figure out exactly what my Canadian insurance company will cover (nothing outside of Canada or the USA) and what my gold CC will cover. I opted out of everything except for $4/day for $500,000 USD 3rd party liability, which is the minimum extra coverage everyone who doesn't have other coverage should get. We rented a 2016 Kia Soul with about 20,000 miles on it. It was very clean and ran perfectly although the acceleration was anemic and the manual shift poorly designed (it's easy to mistake 1st gear from reverse when at a standstill). It has great clearance for bumpy roads and is quiet on the highway. The return process took < 10 minutes and the location is just across from the main terminal. This will be my go to auto rental every time I visit Belize and this is what I will recommend to fellow travellers.
Written March 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear JohnCLeBlanc,
Thank you for your helpfully detailed five-star review. I am glad that you made use of the complimentary cooler as it is handy in keeping your food and drinks fresh and cool while on your travels. Regarding the insurance coverage, it is best to call your credit card company to see if you are covered and what type of coverage is provided here in Belize. Our damage waivers that we offer corresponds with what your credit card company may not cover so that all our customers can be well prepared in case any incidents were to happen. We are here to cover any questions you may have and to assist you in every step of the way.
Thank you for noting how well the vehicle performed for you. The manual transmission on the Kia Souls are something to get used to, also noted by a couple of our other customers. Unfortunately, we only h ave a select few manual transmissions in our fleet. Perhaps, on your next visit, you can try an automatic instead.
Thank you for making us your first choice in auto rentals when visiting Belize. We will take care of you; until we meet again!
Warm regards
Rina Esmalla
Written June 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
errol a
Ontario, Canada25 contributions
Feb 2020
I read many reviews re car rental in Belize and decided on Crystal despite a few negative reviews. Our experience was however absolutely perfect.
1) They were very price competitive. I booked online before leaving Canada.
2) They had the type of vehicle we wanted, namely a high clearance 4WD
3) Before leaving Caye Caulker for Belize City I called them to let them know what ferry we were taking and they sent someone to pick us up in Belize City at the ferry. When we got off the ferry the driver was there waiting for us with our rental vehicle, that saved us a taxi fare. Also on the drive back to their facility the driver gave us a helpful lesson and tips on driving in Belize.
4) At the facility the driver inspected the vehicle with us noting any scratches etc. on the form. He also encouraged us to take photos of any marks etc.
5) The Jeep Patriot was very clean and in perfect condition even though it had 67000 miles on the clock. The tires were in good condition.
6) We used our own credit card damage insurance for everything. They did not try to upsell or scare us into taking their insurance. We did take their additional liability coverage as our insurance did not cover third party liability.
7) They gave us a free cellphone with the car which was a good bonus for us to save using our phones for local calls. We loaded the phone with $5 belize and were able to do all the calling we needed to book tours etc.
8) We drove to Orange Walk, San Ignacio area, Caracol where you need a Jeep or similar, and Placencia and back to the airport for drop off. The vehicle performed flawlessly and was very comfortable.
9) Drop off at the airport was quick, they inspected the car very quickly and signed off no issues.
In conclusion they were very professional and their service was beyond our expectations, I have no hesitation recommending Crystal.
1) They were very price competitive. I booked online before leaving Canada.
2) They had the type of vehicle we wanted, namely a high clearance 4WD
3) Before leaving Caye Caulker for Belize City I called them to let them know what ferry we were taking and they sent someone to pick us up in Belize City at the ferry. When we got off the ferry the driver was there waiting for us with our rental vehicle, that saved us a taxi fare. Also on the drive back to their facility the driver gave us a helpful lesson and tips on driving in Belize.
4) At the facility the driver inspected the vehicle with us noting any scratches etc. on the form. He also encouraged us to take photos of any marks etc.
5) The Jeep Patriot was very clean and in perfect condition even though it had 67000 miles on the clock. The tires were in good condition.
6) We used our own credit card damage insurance for everything. They did not try to upsell or scare us into taking their insurance. We did take their additional liability coverage as our insurance did not cover third party liability.
7) They gave us a free cellphone with the car which was a good bonus for us to save using our phones for local calls. We loaded the phone with $5 belize and were able to do all the calling we needed to book tours etc.
8) We drove to Orange Walk, San Ignacio area, Caracol where you need a Jeep or similar, and Placencia and back to the airport for drop off. The vehicle performed flawlessly and was very comfortable.
9) Drop off at the airport was quick, they inspected the car very quickly and signed off no issues.
In conclusion they were very professional and their service was beyond our expectations, I have no hesitation recommending Crystal.
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica K
Park City, UT8 contributions
Dec 2019
Rented a Kia Soul for a week and it was perfect. It had definitely seen a few days on the road but they marked everything in the inspection and I had no issues upon returning the vehicle. Even though I was traveling in the dry season, it rained all week but the car handled everything. I would recommend getting a vehicle that is not limited to paved roads because even some of the "highways" are dirt. Another bonus was that the transported us to the dock so that we could catch a ferry to the islands.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DorisP52
Naples, FL170 contributions
Jan 2020 • Couples
Choose Crystal. They are the best car rental company in the entire Caribbean ( and I travel there 4-6 times per year). Cars are in excellent condition and super clean. They will Pick you up at your hotel and at the end of your rental, they will drive you where you need to go, I.e. ferry dock. They give you a free cooler and cell phone. Their city location is also a museum- very pleasingly funky open air space with artifacts, plants, memorabilia. We had a change of plans and had to return the car early. They graciously returned our money for the unused days. Staff is friendly, fun and efficient. Definitely choose this company over the brand names like Budget. Cars are far better and service is the best
Written January 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greetings DorisP52;
Your feedback truly means a lot to us. Thank you for taking the time in sharing your experience. I am thrilled to hear that you had an amazing trip to Belize. Shared experiences like yours, truly inspire us to continually improve our services on a daily basis. We hope to welcome you back to Belize and provide an exceptional service to you.
Warm regards,
Benito Juarez
Written January 21, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MtnAdvGal
Vancouver Island, Canada29 contributions
Dec 2019
We rented a Jeep Patriot (4x4) for just over 10 days from the airport. The Jeep was in excellent condition and we were really impressed the tires had-full tread on them and were in great shape. The rental location at the airport was easy to find and to walk to from the main exit of the airport. It was quick to pickup the Jeep as well. Just be sure to know all the details if you are declining the optional insurance selections and are using your credit card insurance outside of the mandatory insurance. We were also given a cooler which was really handy. We just froze our water bottles each night and used them as ice in the cooler for our daily adventures. The Jeep had no issues and it was perfect for all of our driving adventures to Cockscomb, Caracol, etc. I also rented a GPS, it was a bonus but not critical as Belize is easy to get around the rural areas, etc. and most directions are by landmarks, etc. We forgot to ask about the cell phone and were not offered one. Not a big deal as we are used to not traveling with one, but in retrospect, it would have been handy to have so don't forget to ask if you are not given the option. We dropped the Jeep off at the Belize City location and they drove us to the ferry terminal which was perfect. In all, excellent experience with this company, very organized and they take good care of their fleet. Would highly recommend if you are planning to rent a vehicle. the freedom it gives you is undeniable, especially when you have limited time or are traveling to places where transportation is more difficult or expensive.
Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greetings MtnAdvGal;
I am pleased that your travels to Belize and Tikal (Guatemala) were a success and we at Crystal could have been apart of your experience. It is our goal to ensure that you have the most hassle-free and comfortably smooth experience on your travels to Belize; our staff will definitely be happy to read what you wrote. We are comforted to hear that the vehicle was dependable and met all your expectations. We appreciate you greatly and we are always looking forward to being of service to you.
Warm Regards;
Benito Juarez
Written January 21, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul C
1 contribution
Jul 2021 • Couples
By far the best auto rental in Belize! Friendly and extra helpful. They picked us up at the ferry terminal and we returned the car to the airport. They also gave us a cooler to use and a local cell phone! Driving in Belize is easy but be extra watchful of oncoming vehicles. We made the trip from Belize to Hopkins without any issues. When visiting ruins or caves, meet a guide at the main road, leave the car in a safe place and ride with them on the dirt roads. Gas is expensive but we only used 9 gallons.
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob C
West Chester, PA2 contributions
Feb 2020
The website reservation process was very easy and the instructions on where to be picked up at the Belize City Port were very clear. The pick-up man was 30 minutes late but the sign-in process was quick and we made up the lost time. Our vehicle was clean and comfortable. I would highly recommend Crystal Auto Rental in Belize.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MikeCoyne2012
Portland, OR12 contributions
Jan 2020 • Couples
All went well until I returned the car. I stopped at the nearest gas station and asked for the car to be full. When I returned to the rental they told me it was not full and charged me an extra $13. After that the $850 deposit for the car stayed on my card for three weeks after I returned the car. When I emailed them to inquire they did not even respond. First and last time I will use this company!!!
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Mike;
Greetings, after reading your review posting, we investigated your complain and this is what we found. On January 11th, after a 2 days rental in one of our Kia Souls you returned the vehicle at 7/8’s tank of fuel. You stated that you had just refilled in Belmopan but that was 50 miles away and you were only charged a little over 2 gallons for fuel.
As we explain to all customers at the counter and on our website, the authorizations normally take anywhere between 7 – 14 business days before they are automatically released. For customers who would like the authorizations released quicker, we assist by processing a USD $1.00 charge and it is normal releases within 24 hrs.
Regarding your statement about “contacting us and we never replied”, we had 3 of our agents check our email system thoroughly and the only correspondences we found were the 5 emails we sent to you and the one (1) Live Chat message that you first contacted us through. Please send me a copy of your email so I can investigate why we did not receive it.
Thanks
Crystal Auto Rental
Written February 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justin
Stoughton, WI11 contributions
Feb 2020
So full disclosure; the last time I rented a car in the US was one of the most infuriating experiences I've ever had, and narrowly dodged a scam. So renting a car in another country frankly had my anxiety peaking. Picking up the Jeep Patriot took a little less than 30 minutes. They made a point of making us aware of a scratch and chip in the windshield. Going so far as to suggest we video it on our phones just in case it was somehow overlooked in the paperwork when we returned it. We traveled to San Ignacio for 5 days then to Hopkins. On the way back we made the mistake of taking Coastal Highway (which is still very much under construction and at the time of our trip is little more than a 35 mile rough gravel road). By the time we made it back to the airport the white Jeep was covered in orange dust. And I was pretty apprehensive that we'd be billed for cleaning or some other additional charge. NOPE! They checked it over and in about 5 minutes we were on our way to our flight. Simple, no nonsense, and very professional. There is a good reason everyone who's been to Belize suggests Crystal. We'll hopefully be back again soon.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iandebc
Edmonton, Canada44 contributions
Mar 2020
We were 4 people who required a 4WD as we were going to be on unpaved roads some of the time. We were give a Jeep that had seen better days (not surprising when you see the roads they are taken on). This vehicle had very poor use of interior space. A few days into our 3 week rental, the water pump died. We used the mobile phone that comes with the rental vehicle (great idea) and within 3 hours, they had delivered an alternate vehicle. Unfortunately it was another Jeep which also had issue like the cruise didn't work, the brakes sometimes were questionable and the transmission whined (not sure how long it would last). Due to Covid 19, we returned the vehicle a week early and the process was effortless and staff were great. So mixed feelings.
Written March 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Iandebc,
Thank you for sharing your honest and helpful feedback with us. I would like to apologize for the inconvenience with the jeeps. I agree that majority of our roads are on the rough side, and for this reason, it seems that our jeeps are a popular choice among our customers. Having such a high utilization and having to navigate such rough terrain, has worn some of our older jeeps considerably.
I would like to add that we have different types of vehicles that are newer, with enough high clearance to allow for travelling on gravel-dirt roads, and spacious enough for comfortable seating and luggage storage. We only have a few places listed on our website that do require 4WDs, making a vehicle selection more flexible and an easier choice with where you will be travelling to.
Thank you for sharing your experience as it helps us see where we can improve in our services, ensuring all our customers have the best possible experience on their trips. We are glad that you made use of our complimentary cell phones, so we can quickly render assistance to you.
It is unfortunate that the situation with Covid-19 has put us in uncertain times, but we are still hopeful for the future. If you do make it back to Belize - to continue with your adventure which was unexpectedly cut short - we are here for you.
Keep safe and we are here waiting to serve you again.
Warm regards,
Aimee Smyre
Written June 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Did anyone skip all of the extra insurance and regret it? You know-tire damage, windshield damage, etc.
Written August 27, 2019
We went ahead and got the insurance.!As someone else noted many of the oads are not paved and very rough riding st times ( compared to U.S.) and lots of speed bumps. We didn’t experience any crazy reckless driving as we have in other Latin /central American countries but just got the insurance to be safe. Enjoy your time. The people in Belize are lovely!
Written August 28, 2019
Has anyone rented the large 15 passenger vans? Looking to rent for a group of 9 to spend 5 days in San Ignacio area exploring the town and surrounding sights.
Written May 15, 2019
Yes they Crystal Auto rental is the way to go. They also have free coolers and local phone rentals.
New and reliable vehicles and amazing customer service. I’ve been a client for 7 years !
Written May 17, 2019
Is the Crystal Rental pick up and drop off right at the airport terminal or do you they have to pick you up and bus you to the car? Travelling with 2 young kids I much prefer to pick the car up right at the airport and not have to wait around for a shuttle. Thanks
Written April 30, 2019
The Crystal Auto office is just across the parking lot from arrivals. And it's not a big parking lot - or a big airport.
Written April 30, 2019
Is the Crystal Rental pick up and drop off right at the airport terminal or do you they have to pick you up and bus you to the car? Travelling with 2 young kids I much prefer to pick the car up right at the airport and not have to wait around for a shuttle. Thanks
Written April 30, 2019
they have an airport location within a shot walk right there, car pick up and drop off can happen at the airport, no issues at all
enjoy!
Written April 30, 2019
How easy was it to cross the border by yourself/not using a tour company?
Written March 11, 2018
Its not worth it and most car rentals in Belize do not allow you to take a car out of the country. You can get a great tour guide in San Ignacio who will take you to the border where you will meet another driver. They walk you through customs each time, it was stress less.
Written June 16, 2018
Hi All,
Thanks for the great reviews. Could anyone please breakout the general costs related to renting the car as well as the taxes and fees with regards to crossing the border? We are debating renting a car or taking a tour bus. We would prefer renting a car, but want to make sure its not unbelievably more expensive.
We will be spending ~4 days in Belize / Guatemala.
Our plan would be:
Day 1 Arrive in Belize City and then drive toward San Ignacio
Day 2 Time in San Ignacio and then cross border into Guatemala
Day 3 Time in Tikal
Day 4 Return to Belize City
We don't really plan on going off the beaten path for now.
Thank you!
Written December 27, 2017
Good evening,
I would contact Crystal direct as rates change and they will give you a specific breakdown. Crystal are the only company that allows you to take cars over the border...so you do have no other choice.
Written December 28, 2017
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