AQ Belize Car Rental
AQ Belize Car Rental
4
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
About
Discover the top car rental option in Belize offering unbeatable rates starting at just $37 USD! With four convenient locations, we provide unparalleled service and a diverse fleet of over 200 vehicles to suit every travel need. Our experienced team ensures the safest and most enjoyable driving experience, backed by 24-hour roadside assistance. Let AQ Belize Car Rental be your trusted companion on your Belizean adventure!
Duration: More than 3 hours
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- FarAway498097091211 contributionDecent car but with hidden extras.We rented a car with AQ for 3 days while visiting Belize. The booking system was easy and the staff were very helpful over email. The car was fairly priced and ran well so no complaints there. The issue to watch out for is the added insurance. It says ‘optional’ on the website but when we arrived at the office they said it was required for all rental less than 3 days. This information was not on the email sent to us, which also labelled it as ‘optional’. These additions summed over 100 USD to our rental which was out of our budget. After a while discussing it they offered to knock off about 70 USD which we had to accept. For comparison we just hired a 4x4 for 1 day in San Ignacio with all insurance included. Also, all information on the internet states that rentals in Belize should come with all required insurance included. Lastly, don’t pay them 30 USD for a taxi into town. You can get a bus right across the street for 1 USD per person.Visited February 2024Traveled as a coupleWritten February 18, 2024
- Sherpa168495902261 contributionBelize and Guatemala tripThey were awesome and very helpful. The process was simple and they assisted with my travel plans to Guatemala by explaining the border crossing and what i needed. I would highly recommend them when renting in Belize. The car we rented for the week ran and performed perfectly for being a few years old. The people in the office and on the phone were very polite and it was a pleasure doing business with them.Visited January 2024Traveled as a coupleWritten February 18, 2024
- Patrick T3 contributionsGreat experience!Rented from AQ for 3 days and it was a great experience. The customer service was excellent! Everything was quick and easy. We got a decent vehicle (Chevy Equinox) at a good price. I would have no problems booking with them again on a future trip. On a side note, I would question some of the complaints in some of the other reviews. I saw that insurance was required for rentals less than 3 days-- not sure why others didn't see that. Not sure if some of these people have ever rented a car in a foreign country. I travel extremely cheap, but realize if I am in a foreign country I don't want to be worried if I get into an accident. Amazing that some of these people will spend $300+ per night on a hotel room, but complain about being covered for their rental car.Visited February 2024Traveled with friendsWritten February 22, 2024
- Donna MLake Forest, California49 contributionsWouldnt hesitate to use again. Great car and great employees.Very honest and friendly. Great experience. Great prices. Would like to mention Samantha at the Belize Airport. She is a great employee. All of them were really. I was at 3 different locations and they were all wonderful. I was a solo female traveler and needed to feel safe in the car I was driving and they made that happen. Just FYI, Belize is very easy to drive in.Visited December 2024Traveled soloWritten December 20, 2024
- John F. C.Toronto, Canada66 contributionsVery good car rental experience from start to finishReally good service from start to finish. I had read many prior reviews and was concerned about some of the very bad reviews. For us, it was a fast check in although far too many signatures required to complete the paperwork. At least the staff were very pleasant. Reasonably good car (a Chev) Only problem was the driver's side visor which flopped down. No issues at all when turning it in and this company is well priced when compared with the competition. I would not hesitate to use them again.Visited January 2025Traveled with familyWritten January 10, 2025
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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4.0
457 reviews
Excellent
270
Very good
61
Average
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Terrible
85
carandel
Chapel Hill, NC8 contributions
Jan 2020 • Family
AQ car rental did a great job. For starters I made a mistake in the dates for my reservation (by a full month) and they changed the reservation without charging any fee even though I was a no show on the day I had reserved the car. They came to pick us at the airport quickly even as our flight arrived over an hour prior to schedule. Don’t expect a brand new car. Ours came with plenty of dents and scratches and it took some time to make sure they were all accounted for. Otherwise, the car was as advertised and worked fine. We found AQ car rental staff to be professional and friendly and they went out of their way to make it a good experience.
Written January 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer, thank you for such a warm review. We are thrilled to hear that your experience was one that made you happy. The team here at AQ will always be happy and wiling to serve you. Take care and have a safe journey. We look forward to seeing you again.
Written February 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lorianne81
Omemee, Canada38 contributions
Jan 2020 • Couples
This place was super great . We could speak to them via email and even when we arrived 20 minutes later (after grace period ) they didn't charge us.
They're all super helpful nice people and we will rent from them again when we return.
They're all super helpful nice people and we will rent from them again when we return.
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer, thank you for such a warm review. We are thrilled to hear that your experience was one that made you happy. The team here at AQ will always be happy and wiling to serve you. Take care and have a safe journey. We look forward to seeing you again.
Written February 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul C
1 contribution
Jan 2021 • Friends
The company needs to have a better choice of newer vehicles with no mechanical issues with good tires. Subcompacts were not available. I had to take the 2914 Chevy Equinox back because the lifters were loud and reflected mechanical issues. The second vehicle was a 2014 Jeep with a choppy transmission and some subpar tires. Each vehicle had non functioning car chargers. When I reached my destination of Placencia, I was able to exchange the vehicle for a 2006 Hyundai Tucson, still with a defective charger; no catalytic converter (check engine light on) I was told the vehicle was fine and the converter was taken out purposely because of humidity issues in Belize-????. I no any case, the vehicle had better tires and ran fine for the duration of the trip. Shakira Brown, the highly accommodating woman in the Belize City office checked up on me several times throughout the week and tried her very best to satisfy me. Because of the extraordinarily good customer service, I would definitely use this company on my next trip, but recommend that the issues I highlight be addressed. Also, I highly recommend taking the windshield and tire insurance. My windshield was hit by a rock on the last day and I was glad I took out the insurance. Thanks for allowing me to give an honest review. This business deserves a second chance. With candor, A recent customer.
Written February 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clifford Wessot
Clifton Park, NY7 contributions
Jan 2022
This was our first visit and we planned to see as much of Belize as possible. After explaining our itinerary to the agent at the desk, we were not informed that the Kia Soul we chose was listed by them “for pavement only” nor were we told of the many dirt roads that exist throughout the country. While traveling up near Corozal, one of the tires had a major blow out. When we called for help, we were unsympathetically told “You have a spare, don’t you?” Well change it.” The spare was a donut, so we were instructed to drive 85 miles back to Belize City for a proper repair. Upon returning to Belize City, we stated our concerns with the car and requested a new vehicle. This was accommodated but at an additional cost. We were dumbfounded that there was no concern for our wellbeing or consideration for our inconvenience. We were told if we didn’t like it, we could write to management and see if THEY would do anything for us. We would have walked out then and rented from another company but, as part of the signed agreement, there would be NO REFUND of money in the event we returned the car early. The second car we rented had muffler problems. Between the poor condition of the vehicles and the callous customer service, we recommend you choose another car rental agency.
Written February 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your feedback. I'm sorry to hear about your difficulties you experienced with us. Customers satisfaction is our #1 priority. We try our best to ensure that our website is user friendly and we update accordingly as we do have some of our rentals that are only for “PAVED ROADS” as stated on our website. Unfortunately, the conditions of the roads throughout Belize can be terrible especially during rainy weather, hence, we ensure that all of our vehicles are fully equipped with spare tire and the tools needed to change the tire in the event our customers experience a flat/blow out due to the road conditions. We do offer 24hrs roadside assistance and we are always more than happy to assist our customers when needed. We value each and every one of our customers safety and well being and we treat them with the utmost respect. We do hope that on your next visit to our beautiful Jewel Belize, we will be able to provide you with a better rental that meets your standards, and that is ideal for your intended destination, and provides you with maximum comfort.
Written March 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jessicarabbit711
Felton, CA28 contributions
Apr 2021 • Family
I booked with AQ because they were more affordable than other rental car companies and I wanted to support a small business. Big mistake! Before we even drove out of the parking lot the check engine light was on. When we asked about it we were reassured it was no problem, which was strange because when we were going over the paper work before getting the car we were told to call immediately if the check engine light came on. Then as we drove back to the airport on our last day of our trip the car started having big problems. It wouldn’t accelerate and we could barely even make it over the speed bumps. When we got to the airport we thought we were going to have to push it into the lot but it barely made it in. We thought the company would be apologetic for the car trouble and stress of thinking we were going to break down and miss our flight but instead we were charged an additional cleaning fee for excessive dirt. The inside was almost spotless and the outside had a little mud around the tire area. Not from doing anything crazy and wild, simply from driving on the dirt roads of Belize and having to go through a puddle to our hotel on a few occasions. The car basically looked like any other car would after a week of driving in the tropics. The excuse for the extra charge was that it would require extra water to wash off the mud. And did I mention I had already paid an extra $40 for the windshield insurance and we returned the car with no cracks or windshield issues ? I hate to write negative reviews but I tried emailing the management and got no response. All I can say is rent someplace else if you want a reliable car!
Written April 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rodolfo G
Guatemala City, Guatemala2 contributions
May 2022
Great service from the staff at the office. I got an email prior to arriving asking about my needs and confirming the rental.
When I made the reservation it did not say that for a rental of 1 day, you needed to purchase more insurance than the CDW I had selected and ended up paying a lot more than what I had seen on the webpage.
The car was old, in poor condition, the check engine light was on since the moment I received it and was told that it would be that way all the time.
It came with an old and dirty rug over the dashboard, the seatbelt had cuts in several places, made all types of noises and it shimmed when braking and I can´t even describe the gas consumption of the car.
When I made the reservation it did not say that for a rental of 1 day, you needed to purchase more insurance than the CDW I had selected and ended up paying a lot more than what I had seen on the webpage.
The car was old, in poor condition, the check engine light was on since the moment I received it and was told that it would be that way all the time.
It came with an old and dirty rug over the dashboard, the seatbelt had cuts in several places, made all types of noises and it shimmed when braking and I can´t even describe the gas consumption of the car.
Written June 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We thank you for your honest review. We apologize if their was miscommunication when making reservation and for the unfortunate experience you encountered. Here at AQ Belize Car Rental, we pride ourselves with our excellent customer service. Customer’s satisfaction and safety is our #1 priority. We hope you would offer us another opportunity to be of good service to you!
Written June 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Troy R
Fort Lauderdale, FL58 contributions
Apr 2022
Be aware of how horrible and dishonest AQ Belize is. If you are American, take your business elsewhere. This is the worst rental car experience I have had in my life. We were in Belize for Easter. I booked a rental car for 1 day to go to the zoo a week before I needed it. Through their website I selected a luxury small SUV. They called me 3 days later to confirm, which I did and everything was good to go. They called me the next day saying that since it was Easter Weekend I would need to increase my rental to 3 days as that was the minimum. I said that no, I had rented it just for a day and I expected them to make good on the reservation I made and that they had confirmed the day before.
When I arrived, they gave me a hard, said it was required I pay for every insurance and coverage they had, that it was not optional since it was Easter weekend. And the worse part, that my car would be a beat up old Honda Pilot that had over 200,000 miles on it and just beat to hell. I could not believe the treatment and the extortion. I had my wife and daughter with me, and we needed the car, so I had no choice as there were no other cars. I will share pictures of my booking, my receipt (which even confirms I did not choose all the coverages), and more importantly pictures of the car. Which incidentally several times we felt would not make it back to the Rental Car company leaving us stranded somewhere in Belize.
To boot, since it was Easter not one thing was open, the Zoo which was the main reason for needing a car was closed as was all shopping. You will see on the receipt they listed the Zoo on the receipt knowing full well it would be closed that day. (I will own the Zoo thing since I did not double check, just confirms all they wanted was the rental and revenue as anyone else would have said, "hey the zoo is closed today"). Overall they were horrible and I highly recommend no one rent from these guys.
When I arrived, they gave me a hard, said it was required I pay for every insurance and coverage they had, that it was not optional since it was Easter weekend. And the worse part, that my car would be a beat up old Honda Pilot that had over 200,000 miles on it and just beat to hell. I could not believe the treatment and the extortion. I had my wife and daughter with me, and we needed the car, so I had no choice as there were no other cars. I will share pictures of my booking, my receipt (which even confirms I did not choose all the coverages), and more importantly pictures of the car. Which incidentally several times we felt would not make it back to the Rental Car company leaving us stranded somewhere in Belize.
To boot, since it was Easter not one thing was open, the Zoo which was the main reason for needing a car was closed as was all shopping. You will see on the receipt they listed the Zoo on the receipt knowing full well it would be closed that day. (I will own the Zoo thing since I did not double check, just confirms all they wanted was the rental and revenue as anyone else would have said, "hey the zoo is closed today"). Overall they were horrible and I highly recommend no one rent from these guys.
Written April 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write this review. At AQ Belize Car Rental, we pride ourselves by providing excellent customer service and customer’s satisfaction and safety is our #1 priority. I did review your reservation and it seems you book a high clearance vehicle and not a luxury car. I do apologize for the inconvenience that may have been caused with your rental reservation. We were completely booked out for the entire Easter Weekend and we tried our best to accommodate our customers during this peak season. We do contact our customers via phone call prior to their pick up dates, but sometimes we are unsuccessful, a follow up email and/or WhatsApp is sent to customers for confirmation. Unfortunately, because we were overbooked during the entire Easter Holidays, we were not doing any one day rentals hence we contacted you. We only had a Honda Element available at the time which was offered to you. I must add that AQ Belize Car Rental does not extort customers in any form, hence we provide the customers with a copy of the contract detailing the charges. Most businesses remains open during the Easter weekend; however, on Good Friday most business closed on this day, ourselves were not aware that the Belize Zoo would be closed had we known we would have definitely informed you. It is good to know that you made it back safe with the rental as we would never rent our customers a rental vehicle that is not road worthy and in the event you had a breakdown, we do offer 24 hours road side assistance country wide. I do hope that you give us the opportunity to make this up to you and be of good service to you in the near future. Once again, my humble apologies for the inconveniences.
Written May 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karly B
1 contribution
Jul 2022 • Family
Second time getting a car through this company. First time they did not put the adjusted return time on the paperwork so they tried charging us extra at drop off this time. We booked online because it was about half the price and when we go to pick it up they are giving us issues with our online reservation. Not impressed at all in any way. will not be trying them a third time.
Written July 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would like to say thank you for your review, your feedback is important to us to better serve our valued customers. We’re sorry to hear you’ve had such a frustrating experience with us. Our website is user friendly and very detailed when it comes to booking and pricing, we honor our customers reservation based on the rental our customers booked on our website. Once again, my humble apologies for the inconvenience and I do hope that you give us another opportunity to better serve you. Warmest Regards.
Written November 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AnZiNoV
Northern Virginia, VA5 contributions
Jan 2022
Booked a car on their website for a day, got confirmation email that it is USD$57. When I pick it up they charge USD$120, because for short term (less than 3 days) they require all insurance coverage. Their website in the fine print says only CDW is mandatory ($27), though allows you to not select it, but in person they require to have 5 other insurances as well for another $30+. They refuse to let me speak to the manager. And for all this money they give a car that looks and smells as if it was just salvaged from a junk yard.
Written January 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm sorry to hear you had a frustrating experience with us, and I really appreciate you bringing this issue to my attention. We try our best to ensure that our website is clear and user friendly to ensure that our customers booking and pricing is transparent. It sounds like you did a one day booking with no insurance coverages inclusive of service fee and GST. Our website does states that you cannot decline our CDW for rentals less than 3 days. Our add-ons coverages are optional and not mandatory. I am truly sorry if you felt that you were being pressured to take the additional coverages. Our rentals are maintained and detailed thoroughly before going out on rental, had you brought the foul smell to our attention, we would have been more than happy to swap you to another rental. Please feel free to contact the manage directly at info@aqbelizecarrental.com if you have any further queries. I do hope that you give us a second chance to be of good service to you and you family.
Written March 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eric M
1 contribution
Dec 2021
We booked a truck rental through Placencia Car Rental to be picked up at the Belize International Airport and dropped off in Placencia a week later. Before finalizing the booking we called Placencia car rental because the website said an additional airport charge could be applied on pick up. When we asked if the total at time of booking was the total charges, we were told yes. So we finished the booking and received a confirmation. Upon arrival they knew nothing about our reservation and did not have a truck at the airport, but did have one at the Belize City location a few miles away. The woman at the register said they would drive us over there and we would get the reservation taken care of. She then said it "should be the same rate". I asked her to confirm there was no additional charges while she was on the phone with them. When we arrived, the woman running the place said she couldn't find our reservation. I showed her the email saying "congratulations, you are booked" and she didn't care. She did want to charge us an additional $300 USD on a reservation that was originally $610 USD. We went back to the airport just before the rental agencies closed for the night and got a rental from Crystal Car Rental. They were great to work with and their vehicles are in better condition.
Written December 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would like to say thank you for your review, your feedback is important to us to better serve you, our valued customers. We’re sorry to hear you’ve had such a frustrating experience with us. We are known for our exemplary customer service here at AQ Belize Car Rental, which is why I truly apologize for your recent experience with us. We do have a branch in Placencia which carry their own rental fleet. I must apologize for the miscommunication between you and the Placencia Office, as had you been properly informed, you would not have experience this great inconvenience. We do have cases where a reservation may not come in which can be cause due to a system glitch, but we do go beyond to ensure that we find a rental for our customers. Belize City is approximately 185km (115 miles) from the Placencia, roughly a 3 hour drive and due to the high cost of fuel that is currently affecting us both local and internationally a drop off fee will apply . The drop off fee depends on the cylinder (engine size) of the rental. Once again, our deepest apologies for the inconvenience this may have caused you and your family. Please allow us the opportunity to be of service to you once again, and we do hope that we get a 2nd chance to make it up to you. Looking forward to seeing you in the near future.
Written April 22, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Does anyone have a number for the office that works? We have been trying to call the number on their website 501 222 5122 the last two days and it has been busy every time. We also sent an email yesterday morning but have not heard back. We are trying to extend our rental by a day.
Written December 31, 2018
Does anyone have a number for the office that works? We have been trying to call the number on their website 501 222 5122 the last two days and it has been busy every time. We also sent an email yesterday morning but have not heard back. We are trying to extend our rental by a day.
Written December 31, 2018
chandlera2324
Philadelphia, Pennsylvania
So does AQ give you a cell phone with a belize phone number that can only call within the country? Or do they give you a phone that can call outside the US? And is it actually free?
Written July 5, 2018
They give you a phone for emergency purposes. It's a law in Belize that they do this. It comes with a limited amount of "free" time on it.
Written November 9, 2018
do you have any discounts for a week long rental in april
Written March 28, 2017
They have weekly rates, they will try and work with your budget, it won't be a new model but it will get you to your destination. Rates are cheaper for longer periods
Written March 30, 2017
do you have any discounts for a weekly rental in april
Written March 28, 2017
just do visit our website for Placencia car rental or aqauto rentals for best prices.surely u will like it
regards
Branch manager
saleem
Written March 29, 2017
how much would a one-way rental cost from belize city to placencia
Written March 25, 2017
Hi, you can get a free quote online (just click the placencia dropoff) in the extra section of "book now. Or leave your contact here aND an agent will call or email you directly. Hope this helps!:)
Written March 25, 2017
Send them an email or message from their website. They are very responsive and will walk you through the process.
Written July 25, 2016
Hi I am traveling to Belize at the end of may when you rent the car did you have to buy insurance at the counter in Belize ? if so how much did you pay and/or do they give you different choices like they do in mexico and what kind of car did you rent?
Written April 27, 2016
Hello,we do have our website ,so I would suggest go online and reserve the desired vehicle with travelling dates.please visit our website aq auto rentals or Placencia car rental.we will be glad to serve you.
Saleem
branch manager
Placencia car rentals
Written March 27, 2017
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