Castaway Caye Watersports
Castaway Caye Watersports
4.5
Parasailing & ParaglidingScuba & SnorkellingBoat ToursWaterskiing & JetskiingDay Trips
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
About
Parasailing, Day Trips, jet ski rentals, jet ski tours to Secret Beach, Coral Gardens, Caye Caulker, snorkeling, Sunset cruises, private boat charters, Swim With Manatees, private fishing tours.
San Pedro, Belize
Meets animal welfare guidelines

Awards
Travelers' Choice
2023

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Travelers talk about
(21 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles182 reviews
Excellent
157
Very good
10
Average
4
Poor
6
Terrible
5

Santafornia
30 contributions
5.0 of 5 bubbles
Nov 2022
Too much fun! We used this group for a parasail in May 2022. It was fantastic. Came back in November for a snorkel, manatee, feed the tarpons and parasail adventure. This did not disappoint. Kevin is funny and knows his stuff as he has been conducting parasails for close to 20 years. Fish was a great boat captain and snorkel guide. Had a wonderful time seeing the manatees. Want to do this one again!!
Written November 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sander v
3 contributions
5.0 of 5 bubbles
Nov 2021 • Couples
We initially booked a parasailing tour with another company in San Pedro, but unfortunately they had issues with their boat. They sent us to Castaway Caye. Castaway Cayes immediately helped us when we got there and checked with us what time was still available for us for the parasailing, although they were already quite booked for the day. We needed to do it the same day because we came from Caye Caulker.

The parasailing was really nice and beautiful!! You can see the whole island and the water is very blue. The guides in the boat were professional too.

After the parasailing, we didn’t make it on time to get the last ferry back to Caye Caulker due to some issues with the parachute (the parachute caught some water due to the wind). The guy at the dock (we think it was the owner) assured us that he would bring us back to Caye Caulker (already before we went with the tour) and he kept his word! He brought us back to Caye Caulker safely with one of the boats. A reliable company that really cares about its visitors and the tours they offer. Highly recommended!!
Written November 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FirstSergeantH
18 contributions
5.0 of 5 bubbles
Aug 2022 • Solo
Castaway Caye always delivers the greatest time! Just like last year, the Island Hopping Jet Ski Tour was fabulous!
Tour expert Francis was incredible, again, and the day was picture postcard perfect. Machines ran great and “no one” on Ambergris is a better Guide than Francis. My family has been coming to Ambergris Caye since 2017 and we overjoyed when we found Castaway Tours. Their snorkel/Caye Caulker/fishing/ barbecue tours have all be perfect and my wife and four teens/twenties children absolutely love the adventures and guides. Thanks for another unforgettable adventure on the islands!!
Written August 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elizabeth
4 contributions
2.0 of 5 bubbles
Jun 2021 • Friends
Let me start off by saying this review does not reflect our guides. They were flexible(took us swimming instead of seeing the manatees due to time constraints from all the setbacks during the day), problem solvers (when the boss told them to handle the situation while we were stuck in the middle of open water) and fun! Our guide was comical despite all the struggles. Our guide even invites us to a local establishment that same evening.

Now for the review of the owners of the business.
1. Your jet skis were not in top working condition to make the 22.2 km or the 11 mile journey to Caye Caulker. Many times our jet ski lost power after hitting a wave. The warning lights flashed the entire time, parts on the starter were loose and the compartment lid flapped and was not secure.
2. The Sargassum was so abundant, even while following the boat’s wake to break it up, for the jet skis to follow. We stopped at least 12 times if not more for the guide to remove the Sargassum. I’ve read your response to the other paying customers that they were not going fast enough to avoid the Sargassum. We were traveling anywhere between 20-30 mph the entire time in rough water hitting waves that crash water into your face while driving with another passenger. How much faster would we needed to drive? If there is a speed minimum, that should have been stated in the excursion offering.
3. Additionally, one jet ski was being towed most of the trip and at times both jet skis were being towed due to the Sargassum and or technical issues.
4. Finally, this trip cost us 1100 in US dollars! Much too steep of a price for such a complicated experience. Your listing states a three hour trip. We were picked up between 10:30 and 11:00 am and did not get back till 5:30.

Kevin was amazing and does parasailing with this company. If you are interested in parasailing, I’d highly recommend Kevin and not necessarily the company’s equipment. This is one of the reasons we will not be booking our parasailing excursions with this company. BUT Kevin is great and so knowledgeable it’s unfortunate that his talents have to be tied to this unpleasant review.

Pictures shown are working on jet ski, one of the guides riding on the jet ski, and all of us riding on the boat while towing the jet skis.
Written June 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Schauna C
1 contribution
2.0 of 5 bubbles
Apr 2022 • Friends
Our groups booked a triple & double parasail ride for 4/25/22. The reason our groups chose Castaway Caye was because of what they offered when we booked. 25% extra air time, unlimited rum punch + soda, & free digital photos. None of which either of our groups received. The crew was 30+ min late for our noon trip. On top of all of that, our triple ride ended up not being a triple ride. They only allowed double riders and we’re going to have our 3rd rider parasail alone. We asked if another one of us could ride again so our friend wouldn’t have to ride alone. They were hesitant at first since “we didn’t pay for it” but ended up letting someone ride again. They made sure to keep telling us they were doing us a favor by giving us a “free ride.”

We only got 10-15 min air time. A video of the parasail ride for one batch from our group, beginning to end, was only a little over 11 minutes long.

Tried asking for a partial refund of some sort as I was paying $120/pp for everything that they offered during booking & did not receive any of it but was met with “book another adventure with us and we will give you a $25 credit towards it”.

Absolutely not!! Next time we will spend our good money elsewhere.

Other than that the two crew members were decent & nice.
Written April 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kevin Gruen
2 contributions
3.0 of 5 bubbles
Aug 2019
My girlfriend and I used Castaway Caye's service while in Belize last summer after being approached on the secret beach by a guy soliciting their jet ski service. He kept changing prices and after haggling for several minutes he agreed to us using the jet skiis for a half an hour at the cost of $60. We weren't told until afterwards that he meant 60 Belizean and went back to the shop later and paid the rest.. I can't say much more about this business. Just be careful with specifying whether their prices are in Belizean or US and don't make impulse decisions.
Written April 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Kevin, Sorry to hear about the misunderstanding. All of the tour operators on the island typically price in USD to make it easier for guests. Our website prices completely in USD. The skiing at Secret Beach is usually flat and lots of fun, so I do hope you had a great time!
Written June 18, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angela Fong
Madera, CA14 contributions
1.0 of 5 bubbles
May 2022 • Couples
We were so excited to get on the jet skis but they had to has gas them up which ate into our time and then the jet skis kept breaking down. We ended up with only a little time at each island because we spent over 1.5hrs waiting for it to be fixed at secret beach. We also ended up paying for your guide lunch without knowing we were going to be. The amount of time the jet ski broke down was equal to like a full 1hr. So we tour time was suppose to be 11am-2pm but we went 11:30am-3:30pm. So our 3hrs became 4hrs minus 1hr for jet ski kept breaking down in ocean and then 1.5hrs for fixing jet ski at secret beach so we really only got 1.5hrs of jet ski time. We actually paid $700 plus tour guide lunch. I would not recommend this tour.
Written May 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bridget M13
San Jose, CA2 contributions
3.0 of 5 bubbles
Apr 2022 • Couples
I was so incredibly excited about this trip as it seemed like the perfect compromise for my husband and I on our honeymoon. Manatees and jet skis. W arrived at the dock advertised only to learn from a phone call that we’d met at the wrong place. We drove to the correct meeting point and our tour guide was not only late, but unaware of the tour we had paid for. He left to get supplies and returned. We then got on the jet skis and flipped over. We headed out…./ got to we were supposed to find manatees and did not; but also barely got to snorkel due to my husbands (provided) snorkeling equipment malfunctioning. He traded with the guide, but we obviously had to return to the boat. We went to Caye Caulker and I tried to-feed the tarpon which was cool. (The guide treated this as an extra even though it’s in the tour description). We went back to ambergris Caye and were rind to follow the boat. Luckily my husband was paying attention because the boat crashed into the trees.
Written November 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FirstSergeantH
18 contributions
5.0 of 5 bubbles
Jun 2021 • Family
Had the best times in and around Ambergris than we’ve ever had there. Their knowledge of the surrounding waters and obscure uninhabited islands is unsurpassed. Our Jet Skiing trips were the most fun we’ve ever had in the Caribbean and the Caye Caulker snorkeling/cookout excursion was phenomenal. We thought we’d experienced everything the area had to offer in previous stays, but Brian, Francis and the boat Captains quickly put that notion to rest. Thanks for the best time ever staying on Ambergris Caye!
Written June 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shelby E
5 contributions
5.0 of 5 bubbles
Aug 2021 • Friends
We went JetSkiing through castaway caye watersports. Kevin and Francis made the whole experience so amazing!! They were knowledgeable, friendly, and an overall good time. Had a blast out on the water and came to back to enjoy the palapa bar and grill. 10/10 recommended!!
Written August 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is exactly why our jet ski tours are so popular! We try to make every tour special and personal--and that starts with having the best guides on the island. We hope you'll come back and ski with us again soon!
Written September 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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