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Red Door Spa Washington DC

30 Reviews
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Red Door Spa Washington DC

30 Reviews
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Road19922 wrote a review Aug 2019
1 contribution1 helpful vote
The young girl who answers the phone is HORRIBLE. She tells you one thing and when you try to book a facial, she tells you something else. I asked her the same questions several times and I could NOT get a straight answer from her. Because of HER, I will never book at this location for anything. Customer Service is NOT what it used to be.
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Date of experience: August 2019
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Rarothstein wrote a review Jul 2019
Charleston, South Carolina2 contributions1 helpful vote
At 8:48am I called up to Red Door reception and booked two 30 minute mini massages : Body and Men's facial. The first massage started at 9:00am. By 8:55am I was in my robe and on my way to the waiting room. My therapist notified me that she'd be right back to get started. It took awhile, because I entered the treatment room at 9:10am per the digital clock sitting on the back table. During my service I was informed my next service was at 9:30am, so this one would be brief. That was true, because I got up from the table at 9:26am (interesting to point out - my therapist had placed the clock face down by this point - unsure why exactly). At 9:30am I entered the facial treatment room. Again I was informed about the brevity of my service. That was again true, because my service was over at 9:51 (my therapist had left her iPhone in the room, so I checked the time on it). I decided to address the short service at front desk. I showered in the locker room and was disappointed by the sauna being broken. At check out, I informed the receptionist that my first massage was only 16 minutes, and my second was 21. It felt unfair for me to pay full price for a fraction of my service. She casually shrugged it off. She then attempted to charge me full price -$145. Me: "So you're not offering to discount the price?" Receptionist: "I'm just a receptionist, I can't do that." Me: "Well I'd like to speak with someone who can." Receptionist: "I'll call her" --- "My manager is on a corporate call, it'll be 10-15 minutes. Would you mind waiting?" Obviously, yes, I would mind waiting. Twelve minutes later the manager arrives. I tell her about both services being short. Manager: "The services are not supposed to be 30 minutes long. They are supposed to be 25." Me: "Ok, that's a standard practice. Even so, I received on 37 of my 50 minutes. It doesn't seem fair that I pay full price. I really appreciate you fitting me in on short notice, but if it meant I would be shortchanged, I would not have booked it." Manager: "Well, I'll need to check with the therapists, but meanwhile I can offer you 10% off you bill." Me: "10% still just isn't fair. I was denied 26% of my service. Also, for what it's worth, the sauna is broken." Manager: "The sauna is the hotel's responsibility, not ours. In lieu of your troubles, I will take 10% off your bill, and give you $25 dollars off your next service of $125 or more." Me: "After what's happened here, I won't be coming back ever again, so I don't want that." Manager: "I'll still need to check with my therapists, but your probably telling the truth - men rarely complain about these things. I'm now only charging you $120. That's more than 10% off." Me: "That's still unfair to me. At a minimum it should be the time I was denied. But I can't do this anymore." I give her $120 + a $20 dollar top for the therapists and I leave. Spa's are built on the concept of relaxation, not tense negotiations about fair practice. Needless to say, I left feeling worse than I did before I walked in the door. Simple math will show that $145 for 37 minutes of service works out to just under four dollars a minute. Save your money. I submitted this review to the management team, they didn't care enough to respond.
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Date of experience: July 2019
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Mark Rom wrote a review Mar 2019
Washington DC, District of Columbia52 contributions43 helpful votes
Save your money for the Georgetown Four Seasons Spa. It's MUCH better. Ok, I'm annoyed with the Red Door Spa at the Willard. I had bought a gift card for my wife and me, and had booked massages online. I purchased the "essential massage". The price was not cheap, but (I thought!) fair: $140 each for 50 minutes. My massage therapist (Sarah) was quite good, and I'm satisfied with the massage. But not the spa. I have three complaints. First, and biggest: I was told I had booked the "deep tissue" massage....for an extra $25 each! I don't remember doing this, I found nothing in my emails about this (the email said I had the "essential massage") and, for $25 more, the massage cost exactly as much as the Four Seasons. [I edited this review to include a picture of the pricing. The online "book now" shows the price as $140. I see nothing in any communication that I had agreed to pay $165. I've lowered my rating to one star, and four thumbs down. Second: the Four Seasons spa is far superior in every way *for the same price*. It has a great indoor pool and jacuzzi, and of course steam room. Fantastic dressing room products. Free drinks of various types and snacks....What did the Red Door spa have? A broken sauna. A broken steam room (in both male and female rooms). The spa response? "Oh, yeah, well, they broke last night." Not acceptable for a high price spa. Finally, we wanted to have a good workout before the massage. Unlike every other fitness machine I've ever been on, the elliptical didn't have a "Quick start" switch. Or *any* other way to activate a workout unless I logged in with Facebook or established an account. These are totally first world complaints. But if the Willard Red Door spa actually aspires to quality service at a decent price, they *really* need to improve their pricing and their services. Both the Four Seasons, and the Argenta (Watergate) spas are vastly better for the price.
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Date of experience: March 2019
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Audric W wrote a review Feb 2019
Baltimore, Maryland2 contributions
I've been meaning to write a review for a few weeks now. A few friends of mine recommended that I try it out. I was initially reluctant to get my first facial. I didn't see the point because I wash my face everyday as religious as anything else you do regularly and assume the product does the job. (Set it and forget it) as they say. When I got there I was greeted by the front desk person, they led me to the locker, I changed clothes and then went to the relaxation room. That's where I had a glass of cucumber water. Really good stuff! There I was greeted by an esthetician named Andrea! She was very professional and knowledgeable. Once I got into the room and learned more about my skin, I found out more about the importance of true skin care. It made me realize the importance of actually paying attention to the types of products I use and how it affects the moisture or lack of moisture in my skin. Seriously, I found out the product that I was using actually had a bad effect on my skin. I got a facial from her and I absolutely fell asleep during the experience. Refreshing, relaxing and healing are a few things that stand out. She made me feel comfortable in an environment that I'm not accustomed to, also educated me on why I shouldn't use certain things and what product to use post-facial. She was sent from God lol. Great experience and job by her. Due the results I've started to see i will definitely be following up to continue this journey of great skin!
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Date of experience: January 2019
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Aldo B wrote a review Oct 2018
Vaughan, Canada173 contributions35 helpful votes
The facilities can best be described as middle-of-the-road, urban massage factory. However, the massage staff, especially “Sarah” , are top quality professionals. Perhaps it was here training in China but the one hour deep tissue was carried out perfectly. The men’s change room is well stocked but old and tired and showing it’s age. Manicure was executed perfectly by “May” with accidental or painful nips. Total service was $200 which is on the high side and not a good value.
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Date of experience: October 2018
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