Unwind Wellness Center - Georgetown

Unwind Wellness Center - Georgetown, Washington DC: Hours, Address, Unwind Wellness Center - Georgetown Reviews: 5/5

Unwind Wellness Center - Georgetown

Unwind Wellness Center - Georgetown
5
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
10:00 AM - 9:00 PM
About
Unwind Wellness Center in Georgetown offers personalized spa treatments in a beautiful, luxurious and warm setting. Unwind Wellness Center has consistently won "Best of DC" awards, most recently winning 5 awards in 2019. Our Massage Therapists are trained in the most effective massage techniques to create the ultimate relaxation experience. We have some of the most talented massage therapists in DC, ready to melt your stress away. Our goal is to provide clients with a unique and pampered appointment during every visit. Unwind Wellness Center's two Chinese Medicine professionals are trained in different techniques and styles of acupuncture, and will work together to create the best possible treatment plan for your specific needs. Our goal is to provide you with the highest level of care in the DC metro area. We can also set up in your home or hotel, group chair massages, as well as events at the spa. Best of all, we use only all natural products and offer CBD oil massage treatments.
Suggested duration
1-2 hours
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5.0
19 reviews
Excellent
18
Very good
0
Average
0
Poor
0
Terrible
1

alexcgri
Washington DC, DC14 contributions
Highly recommend
Dec 2019
I found Unwind online and from my first experience to the last it was great. Easy to book online; warm customer service; relaxing massage; I even had to reschedule my first appointment and did it all by email. I left feeling great after the massage. Highly recommend!

One tip, you can get a $10 credit if you check-in on yelp or go before 1pm.
Written December 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sharon Y
Washington DC, DC1 contribution
Amazing Facial
Nov 2019
I booked a facial. It was AMAZING. I left the salon with a glowing face and the next morning my face looked so smooth and clear. I booked with Diana Mubarak. She is awesome. Very professional, thorough, and asks you questions about your skin care regime. She really cares about her clients. She didnt push anything on me. I want to book a consultation with her for skin care regime. Also if you need extractions, request it. She does a great job. other salons don't really get everything but she does. Plus the salon is nice, has a calming feel and the rooms are spacious and quite. The staff is nice and friendly. They have a place to sit and relax before getting a service done. I highly recommend the place.
Written November 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We're so glad to hear that you had an amazing and professional experience with us. We try our best to make our space a calming and relaxing one for any type of service we offer. Thanks again and we'd be happy to have you back :)
Written November 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lynne D
2 contributions
Unwind Wellness
Nov 2019 • Solo
As soon as you walk in from the busy city street you feel as if you are in a beautiful sanctuary. Treatments were fantastic And the vibe is professional and nurturing all at once. Thank you Unwind Wellness Andy and Chay were incredible.
Written November 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for the review - we're so glad we could help you get away from the busy city streets for a little while :)
Written November 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Madeline Johnston
Chicago, IL2 contributions
The BEST spa in DC!!
Oct 2019
My afternoon at Unwind takes the cake as the best spa appointment I've ever had! The overall experience was premium beyond belief and extremely professional. From the delicious tea selection, chocolates, plush robes and comfy slippers - I now know that heaven IS a place on earth and that place is Unwind.

My massage with Andy was so relaxing! His work space was so soothing as he worked away on my most tense muscle regions. My facial and wax with Dianna were both amazing. She is very knowledgable and had lots of great recommendations for my skin care regimen. I really appreciated the vegan and cruelty-free products she used for my treatment.

Definitely coming back next time I'm in DC!
Written October 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for the amazing review! We're so glad we could provide with you a soothing massage, great skin-care and that you enjoyed our all natural products :) We'd be happy to have you back any time!
Written November 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Doxymum
Williamsburg, VA400 contributions
Best facial of my life!
Oct 2019 • Solo
The massage was lovely, but the facial- wow. It was amazing. I’ve had facials in cities all over the world and this may have been the best of them all. Lovely atmosphere and very sweet staff.
Written October 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for the review! We're so happy to hear about your experience having a facial at our spa. We're really humbled to be counted among your favorites! Thanks again and hope to have you back.
Written November 17, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Linda@
South Shields, UK50 contributions
Wonderful treat to finish our holiday
Apr 2019 • Friends
Awesome massage by well trained staff in lovely surroundings, finished off with a cup of special tea or champagne.
Written April 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Traingran, Thank you for taking the time to leave a review. We're so glad to hear that your massage was awesome and that you enjoyed our little spa. We'd love to have you back. Take care and all the best! Alex
Written April 20, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

davisellu
Baltimore, Maryland557 contributions
Excellent massage, good price, and friendly service!
Mar 2019 • Friends
We got massages as part of an afternoon out in Georgetown and had a fantastic experience at Unwind-- we definitely plan to return! The facilities are nice with water, tea, and some chocolate for snacks and private rooms for the massages. Jewel was great for the deep tissue massage-- she really worked on my tight shoulders and Masha was good with my friend with the signature massage too-- both of these therapists exceeded our expectations for a $100 massage (60 minutes). Checking in and out was easy and fast with friendly front desk staff and the complimentary bottle of water and chocolate on leaving was a nice touch too. We wanted to get some other services, but these were already booked so make sure to grab reservations in well in advance. Highly recommend the massages here if you have the time.
Written March 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi David, We're so glad to hear you had a fantastic massage with us during your afternoon in Georgetown - we hope to have you back! All the best, Alex
Written April 20, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jesse L
1 contribution
Awesome massage
Mar 2019 • Solo
Masha was amazing. I don’t normally enjoy massages but even I enjoyed this one. Great service and atmosphere all around.
Written March 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Jesse, We're glad to hear your experience with Masha was awesome (and that you came in for a massage when you don't always enjoy them). We'd be happy to have you back any time. Alex
Written April 20, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julienne B
1 contribution
They are SO SWEET!!!
Feb 2019 • Friends
For my birthday they provided champagne and went to get two cupcakes. One for me and one for my friend. Mine was even gluten free per my dietary restrictions. The owner was so so attentive. It was just a fantastic experience
Written February 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Julienne, Thank you for the awesome review. We're so happy you enjoyed the cupcakes and had a great experience with us. We'd be happy to have you back any time. All the best, Alex
Written April 20, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tyne M
1 contribution
Nice Ambience, Awful Service
Jul 2018 • Couples
I scheduled a couples massage online, Saturday at 10:30am for myself and my boyfriend as a birthday gift to myself. When you schedule online, they take your card information and let you know that you must cancel 12 hours in advance in order to cancel and avoid late fees. Their hours are posted as being open from 10am- 10pm. I called the night before around 9:30pm and left a voicemail to cancel the couples massage and make it a swedish massage for one. I received no call back but hoped to get some resolution when I presented for the appointment the next day.

When my boyfriend and I presented for the appointment, I let the front desk know about the issue. The receptionist was very apathetic and stated that because he checked the voicemail in the morning the cancellation was not 12 hours in advance. He then stated that the center closes at 8 pm. I contested and let him know that online I seen 10pm. He then checked online and found that it was reported as 9pm. He stated that my card would be charged for the full fee but I could opt just to get the massage alone. Feeling forced by the fact that my card would be charged, we just went on with the massages.

The ambiance of the facility was nice. The massages lasted for the 60 mins and me and my boyfriend agreed that they were 'ok'. Once I got home, I realized that I was physically in pain from the massage and felt horrible for most of the day.

The worst part of it all. When we walked outside after the massage, we looked at the advertisement sign outside of Unwind Wellness, which indicated that the hours were from 10am to 10pm. So all along, my call to cancel was within the time frame of hours of operation. And, we were forced into horrible massages and charged $190. I would never go here again. The only thing they have going for them is ambiance and location.
Written July 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
I am so sorry about your unfortunate experience. I apologize that the front desk treated you poorly and didn't accommodate your request to cancel because they clearly should have. I will speak to the front desk and massage therapists to reiterate our customer service policy. We may have closed a little early that day if there were not any appointments during the final business hour, however that should not have impacted your ability to cancel. I believe that every Unwind client deserves a 5 star experience and will contact you to make this right. Warm regards, Julia
Written July 18, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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