United States Holocaust Memorial Museum

United States Holocaust Memorial Museum

United States Holocaust Memorial Museum
4.5
10:00 AM - 5:30 PM
Monday
10:00 AM - 5:30 PM
Tuesday
10:00 AM - 5:30 PM
Wednesday
10:00 AM - 5:30 PM
Thursday
10:00 AM - 5:30 PM
Friday
10:00 AM - 5:30 PM
Saturday
10:00 AM - 5:30 PM
Sunday
10:00 AM - 5:30 PM
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About
A living memorial to the Holocaust, the United States Holocaust Memorial Museum inspires citizens and leaders worldwide to confront hatred, prevent genocide, and promote human dignity. The Museum is open seven days a week. It is closed on Yom Kippur and Christmas Day. Free timed-entry tickets are required to enter the Museum building and can be reserved on our website.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
11,253 reviews
Excellent
8,927
Very good
1,645
Average
477
Poor
128
Terrible
78

Jaros J
21 contributions
Jun 2022
My family and I visited the museum during a vacation to DC. Overall they did a great job of trying to chronical what started this tragic time in history, how it continued and grew over the years and ultimately how it ended. I appreciated what they were looking to accomplish. What I would advise guest and the museum are a few points to consider. This is a lot of reading and walking in a line with other guests because you are “walking through history” as stated in relative chorological order. Also this museum is NOT for younger children say under 10, or really for anyone who cannot understand the reverence and quite which should be observed in a space like this. We had a number of younger children talking at a very loud level, laughing and joking and it look away from the experience. In addition, the museum did not have any docents around to ask for quiet.

Finally, getting tickets to this museum is an exercise in patience. They go on sale in advance and for our June trip sold out to the date our visit became available to reserve. Now you can go on in the morning of at 7:00 am but it took us 3 daily attempts and a team of 3 people all online at exactly 7am, to get tickets. We were told they release approx. 300 or so tickets the day of and in less than 3 minutes they were sold out.
Written June 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

helenandpaul13
Worcester, UK1,538 contributions
Jul 2022
We went here for the day and literally spent the whole day here. Tickets are very hard to come by, although there are a number of free timed tickets available on the day if you log onto their website from about 7am, when they go on offer. If you get them online you will be charged a $1 fee but you can send the tickets straight to your phone for easier access. The building has a rust effect on the outside and situated right across from the Washington Monument. We arrived here after breakfast when we walked about half a mile from the coffee shop, past the White House.

After the compulsory security searches, you pick up and ID card and take the lift to the to floor, working your way down to the bottom. It starts with the birth of Nazi ideology and visitors for their way through the Holocaust and onwards. The invasion of Russia, the pogroms, the final solution and Auschwitz are all well documented. There's even a section where survivors from Auschwitz talk about their experiences. Finally, there's a large portrait gallery, which id especially moving.

There's also a section about those who survived and cinema film of the aftermath. The young one found this part particularly painful. After leaving this area we walked into another exhibition looking at the recent situation in Myanmar with the Rohingya people. On the ground floor there is a large bookshop and in the basement there is a further exhibition examining the role of the USA in WW2 both at home and abroad, and how it dealt with Nazi propaganda.

It was nearly closing time by the time we emerged into the sunlight. It's strange how some museums just grip you and you don't realise how much time passes while you're engrossed with the material in front of you. If we could have spent more time here, we would have. I could have taken lots of photo's but only chose one, which in my views is very poignant. Overall, it's an absolute must for anyone interested in the subject matter and the role of the USA in helping to overcome it.
Written July 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Christy A
Davenport, IA102 contributions
Sep 2021 • Couples
I surprised my husband with a 4-day trip to DC for his 65th birthday. I had been there before and told him we needed to save the Holocaust Museum for our last day because it is so poignant and unforgettable. We arrived just as the museum opened at 10 am and we’re told we could not get in until 3 pm. Our flight home was at 2:00 pm! So sad to say but I could not get him into the museum. Please make sure you reserve your ticket many days before you plan on attending due to limited attendance due to COVID.
Written September 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michael L
1 contribution
May 2022
Had an easier time getting tickets to Lalapalooza. Ridiculous. And we were trying mid-week. Learned we would be in town just under a month in advance, so we were unable to get advance tickets. The problem is they release the same-day tickets at 7 am, but if you get through, you can snatch as many as 25 tickets for $1 each. They should be putting a reasonable limit on the number of tickets to a single buyer. Apparently, they believe 25 is reasonable (though logic indicates that generally if you're traveling with 24 other people, you're likely making your plans at least a month in advance and would be able to take advantage of their advance ticket option.) So if you can't reserve your tickets at least a month ahead of time, it's probably not worth the 7 am stress every day of your trip to try to secure tickets.
Written May 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

rootsandshoots
Redmond, WA287 contributions
Mar 2022
Deeply moving and motivating for everyone. Decades ago, it was this museum that spurred me into my nonprofit work. Getting tickets was very difficult. They were sold out for months ahead of time. If you are online at 7am, you may be lucky to snag same day tickets. Museum is free but online reservation is $1.00 per person.
Written April 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Isabelle L
La Habra, CA6 contributions
Nov 2022 • Couples
It had a lot of cool things to see but we didn't end up seeing half of it because the design of the museum was so terrible. Staff weren't really honoring timed ticket and people with 114t tickets were getting in at 1030. As a result there was a huge line getting into the museum and took us about 20 min just getting in the museum. Once inside the museum it was only a one way direction so everyone was jam packed into the same starting point which is a dimly lit room with narrow hallways. It was so packed with bodies that we couldn't even skip ahead to leave the exhibit. It had a lot of great exhibit but the design of the museum was so terrible it was not an enjoyable experience. The line was significantly shorter as we were leaving so if you do this museum do not go first thing in the morning.
Written November 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

CG60661
Chicago, IL5 contributions
Dec 2022
I visit the museum whenever I'm in town (about once a year), and I've been back twice since the pandemic started: once in 2021 and again just last week. It's great to see the museum buzzing again, and I really liked the addition of the iPads in the Tower of Faces. However, I was disappointed to see that the two theatres in the first part of the main exhibit are still closed. They previously showed two excellent short films: one about the rise of the Nazi party, and the other about anti-Semitism. Back before the pandemic, every time I started the exhibit I would make a beeline for the first film and loiter outside so I could get a good seat when the next showing started! These films were excellent and so effective; I saw firsthand how much they affected the other visitors. And in recent years, as American politics became downright scary, it was so interesting to see some of the parallels in how things were back then. The films really made the Holocaust seem like something that could happen at any time if we aren't vigilant, and I think that's something the museum strives to accomplish.

I completely understand that COVID is still a public health concern, and I myself decided to put on a mask in the museum once I got there. But it seems arbitrary to keep those theatres closed and deprive visitors of that experience when the museum is already unavoidably crowded, and there is another film at the end of the exhibit where visitors sit close together for a longer period of time. People have learned to weigh the risks and determine whether they want to go to a movie theatre or not; I think museum visitors should be able to make that same decision for themselves. Video can sometimes do what printed words or silent images can't, and those films are SO well done that it's a shame to waste them. Just consider how visitors react to the longer film with witness testimony at the end of the exhibit... when I was there, it was packed and everyone was completely transfixed. The two short films at the beginning might not be quite as emotional, but they are so educational and thought-provoking. Yes, they might be online, but 99.9% of museum visitors aren't going to watch them online. Please consider bringing them back for in-person viewing!

Apart from that, the museum was excellent as usual.
Written January 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jkbcincy
Cincinnati, OH22 contributions
Mar 2022 • Family
Very disappointed in online ticketing. When I first checked in January, tickets for March were already gone. Then tried the day-of and every time I clicked on a time that two tickets were available, I then got a message that they were all gone. Very disappointed that the system works this way as I had no issues with reserving tickets online for other museums on this trip which release tickets 30 days in advance or have other similar processes. I have visited before and really wanted to share this experience with my niece. I completely understand advance ticketing and restricting numbers as this is not the kind of museum to crowd into, but it seems like the process is not working well.
Written March 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We apologize for the inconvenience. Please contact VisitorsMail@ushmm.org for assistance.
Written March 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrea D
Orlando, FL40 contributions
Nov 2021 • Family
This is a very impactful museum. You learn a great deal about what happened all over Europe, not just to the Jews but to all the persecuted groups. The museum had excellent crowd control. You had to plan ahead and obtain timed tickets for your group. To take the elevator to the exhibit beginning, they only allowed 3-4 people at a time. There was someone controlling that. I felt very safe as far as COVID protocols.
Written November 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cary L
San Diego, CA700 contributions
May 2022
This extraordinary museum should be on everyone's "must-see" list when in DC. At a time when Holocaust denial is increasing and Holocaust survivors are dying off, institutions such as this play a vital role in documenting and teaching about those events and their victims, as well as serving as a warning of how easily even seemingly modern societies can devolve into racism and extremism. The historical and cultural exhibits all are excellently curated, and understandable by anyone, even very young people. Especially for visitors not previously knowledgeable about the Holocaust, the experience is breathtaking and unforgettable. Currently, due to COVID restrictions, ticketing is somewhat restricted, but we were able to get tickets online for the entire family just a week in advance. The entire facility is handicapped accessible, and getting there is easy with a Metro train stop just a block away.
Written May 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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United States Holocaust Memorial Museum, Washington DC

Frequently Asked Questions about United States Holocaust Memorial Museum

United States Holocaust Memorial Museum is open:
  • Sun - Sat 10:00 AM - 5:30 PM
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