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I went to manicure and pedicure. The lady who was doing manicure had 1.5 cm long artificial nails which broke gloves which she was wearing and she was providing service in broken gloves. Service in broken gloves at such place! Of course in addition to this her nails did not really let her to do the procedure properly. In Japanese manicure one step was fully missed and one was done incorrectly. Pedicure with nail polish which should take 2 hours was done in 1 hour 10 minutes without any proper scrubbing and cream. I also got some small bruises on the toes which I never had before when pedicure was done in other places. Very very poor service and hygiene level.…
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Date of experience: August 2020
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Responded Sep 15, 2020
Dear Lena, Thank you for taking the time to write the review about the ESPA Riga. I am very sorry to read that we did not meet your expectations when you were here for your manicure and pedicure treatment. At the same time I would like to ensure you that the specialist who did your treatment is with a long working experience and receives also a lot of positive comments from our loyal customers. The artificial nails doesn’t mean that the specialist is not professional. Regarding pedicure treatment length, the time spent on treatment can vary depending on client’s feet condition. If client is doing pedicure regularly the treatment time can be shorter then in price list. Your feedback regarding hygiene level has been seriously discussed in detail with our manicure specialist in order to prevent such situations in the future. Best regards, Aiga Lapiņa Spa Director
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The bubble bath under sky is fantastic. It feels amazing especialy if it rains outside and you sit in the hot water and just relax. They take good care of you, everything is very personalized.
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Date of experience: July 2020
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Responded Aug 18, 2020
Dear Sabīne, Thank you for taking time to share your feedback of recent visit at ESPA Rīga. We are happy to read you enjoy our open-air pool and our staff's service. Looking forward welcoming you again in near future! with best regards, Aiga Lapina Spa Director
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Relaxing, tranquil, luxury with nice SPA goodies in changing room and showers. Place to run away from busy life.
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Date of experience: November 2019
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Responded Feb 14, 2020
Dear Londonismine, Thank you very much for your glowing review of ESPA Rīga. We are thrilled to read you enjoyed the facilities, atmosphere and amenities. We are happy that our Spa is your place where to relax and renew energy! Looking forward welcoming you again in near future! with best regards, Aiga Lapina Spa Director
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So nice and luxury spa! There were outside pool to the roof and feeling are fantastic! We love it ! ❤️ Thanks
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Date of experience: February 2020
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Responded Feb 13, 2020
Dear AmandaBerzina, thank you for taking time to post this glowing review of your recent visit at ESPA Rīga. We are thrilled to read you enjoyed the spa visit, thank you for highlighting our exclusive Thermal suite with open air vitality pool. Looking forward to welcoming you again in near future! with kind regards Aiga Lapina Spa Director
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Me and my husband chose to spend our first date after our daughters birth at ESPA Rīga. I don't regret it. There couldn't be better place to unwind and energize, enjoy tranquility. Totally fabulous. The treatments, pool area, the lunch, the team. Everything. Thank you so much, will definitely come back.…
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Date of experience: January 2020
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Responded Feb 13, 2020
Dear Traveler21357186682, Thank you for sharing your positive review with other travellers. We are honoured to read that you chose ESPA Riga to spend some precious time together with your husband. We are thrilled to learn that you enjoyed the treatments, facilities and our service. Looking forward welcoming you again in near future. with best regards, Aiga Lapina Spa Director
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