5 stars for Dorothy. She was very knowledgeable and had the patience of a Saint (some of the people on the tour were so rude & argumentative with her, but she was so calm).
2 stars for the tour itself. A lot of it was just driving, looking out of a window at sights a walking distance from my hotel. I booked English only for a reason but got a dual language tour - by the time they got to the English part we had driven passed the sight and had to wait an additional 45 min at Parliament for the English guide (they prioritised the Spanish speaking tour despite my booking confirmation saying "English only"). Very annoying. The one place (Castle area) that we stopped at before the parliament we were only given 15 minutes to look around. It would have been better to travel to that area by taxi and take as long as you need. The parliament tour was meant to include a different tour guide, to meet at 1.35pm. By 1:50, no guide had arrived... but a latter huge group of school children who needed an Italian guide had