House of Terror Museum

House of Terror Museum, Budapest: Hours, Address, House of Terror Museum Reviews: 4/5

House of Terror Museum
4
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
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About
A museum devoted to various historical terror regimes and practices.
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The area
Address
Neighborhood: Terézváros
How to get there
  • Vörösmarty utca • 2 min walk
  • Oktogon • 4 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
10,751 reviews
Excellent
4,412
Very good
3,077
Average
1,773
Poor
835
Terrible
655

K B
1 contribution
Couples
Having read some of the reviews prior to visiting the museum I was a little apprehensive about going. As highlighted on other reviews about the staff being rude, I did not find this was the case with any of the staff I encountered. There was an obvious communication barrier (as I don’t speak Hungarian), however given English is their second language I found that they were helpful, albeit with short direct responses, but certainly not rude.

The museum itself was great and we really enjoyed walking through the building (which was the original Arrow cross and soviet HQ), taking in the sights and learning about the Nazi occupation/Arrow cross and communist/soviet era. Some of the rooms did jump backwards and forwards a little in regards to the years/timeline of events, however it was easy enough to follow. The basement, where the cells still remain, was eerie and gives a real sense of what those poor victims had to endure and the torture bestowed on them.

I would say it is a MUST, that you get an audio guide with your ticket! Without this, and relying on the leaflet information provided in each room would be rather difficult, and lots of pivotal information would be missed.

Overall the museum was a great visit and I would recommend it whilst in Budapest. The cost of the ticket including audio guide equated to £10.50 which in comparison to other museums I have visited around the world is a reasonable price.

Don’t let all of the negative reviews put you off and opinions are subjective, however If you want to see and learn about a significant period of Hungarys history, the terror house is a great way to start!
Written April 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sarah
Oxford, UK144 contributions
Couples
I don’t normally visit places such as this but I find this whole era very interesting and wanted to learn some more. Unfortunately I didn’t feel I gained much information. The staff are rude and very brusque. The man on the door did smile but he was the exception to the rule. You buy your ticket before being told you cannot take your bags or coats into the exhibition. Not a problem however you have to leave them in a cloak room which I didn’t feel comfortable with. They do allow smaller bags so we managed to keep our valuables on us. I agree with other reviewers in that I felt we were being stalked by the staff in the rooms. There are no labels on any of the exhibits. Instead there is an information sheet available in each rooms in Hungarian and English. Although this was good I would have appreciated some sort of narrative alongside the exhibits. There were parts that felt cramped and not very covid safe. For want of a better word the basement was the best bit, I felt it gave you a good sense of what happened there and was the most poignant part of the exhibition.
Written November 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JW1
London, UK8 contributions
Couples
A really interesting museum. Lots to see and took just under two hours. We got there at 10 when it opened, the cost was a very reasonable £9 complete with audio guide. Not sure why others experiences were so poor but ours was fine and I’d highly recommend to discover the horrific history of a complex and disturbing past.
Written March 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Edera V
31 contributions
Family
Not worth the money at all. A big disappointment. The ticket boot lady was okay, not friendly but she served us. The staff were very very very rude and unhelpful. They do not even speak english. Everything inside the museum is only written in Hungary so if someone does not pay the audio fee one cannot follow which makes it even more of a waste of money. To make things worse there is a part where guests have to take the elevator in groups to go down to the basement part. We were waiting for a long time, a lot of people in a small area (no social distance restrictions) and when the lift was eventually available, the lady in charge stepped in front of me, let Hungarians in first which were waiting behind us and then let us ‘foreigners’ in. Not welcoming at all and a waste of time and money
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jonny1973
Cleckheaton, UK54 contributions
I don't understand the glowing reviews on here. The only interesting bit are the cells in the basement, but they are only fake recreations not the real thing. The rest of the time you are watching old black and white clips on TVs.

A bit of a ripoff that the ticket price (3000 HUF roughtly £6) does not include the audio guide , which an extra 1500 HUF (or £3). All the exhibits are in Hugarian only.

The staff are all very rude and not very welcoming. Prepare to be moaned at by multiple staff members. They make you leave your bags at a cloakroom, but there's is nothing to knock over. There's are no priceless statues, just TVs on walls. The cloakroom is free but there are lockers that require a euro. I was told, "No photo" for looking at my Apple Watch, which doesn't even have a camera. There's isn't much worth photographing in here any way.

I came away knowing very little more than when I went in and was pretty bored the whole time.
Written June 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tiago F
Porto, Portugal2 contributions
Friends
Honestly, I lost all my apetite to see this museum after the receptionist treated me and my friends indecently. And when I mean indecently, I mean very very rudely.

We are all 18 years old and we all seem like teenagers/young adults. We went to buy the discount ticket, which includes all people till 26 years old and she asked for our id card. Not a problem yet. One of my friends (who btw looks very young to the point of people asking if he is actually 18 and not like 16) forgot his id card and was about to say: I forgot it but I can show a photo.

She didn’t even let him finish and already had presented a bill for the over 26yo ticket. And she was extremely unpleasant doing so.

Were I not present and paying attention, my friend would pay more than what he has the right to and I had to respond in her own venom (unfortunately) saying: “look, he is clearly 18 and he can show a photo okay miss?”
She said: “i don’t know and if he can’t show, the bill is adult price I don’t care”
To what I responded: “Easy okay! Tale a chill if you can’t be nice to others. Do you think he is like 40??”

In the end, he showed her a photo and she unpleasantly had to charge him the normal pay but all this situation was uncomfortable and took out mood out of the museum.

I seriously hope she was having a bad day and we were the only ones who suffered her rage because if not, I feel sorry for everyone who had to take up with that amount of rage.
Written February 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Digby O
London, UK3 contributions
Couples
We were extremely excited to hear about the history of the house of terror. What ruined our experience was the tremendous amount of queuing. First 10 mins to buy a ticket followed by another 20 minutes waiting to use the cloak room (which is a must - you can’t carry a bag or wear a jacket around the museum). Because of the tour guides needing to project their voice to multiple large groups we found ourselves skipping sections or reading information as fast as possible so that we could appreciate and concentrate on quiet sections, that you would anticipate in a normal museum. Perhaps the worst bit was that on the first floor there was a queue of 50 people (no exaggeration) to enter a single lift down to the basement where the chambers are. A group of 10/15 people decided to turn around, walk back through the maze of exhibitions to go down the staircase.

Overall the place is clearly rich in history which we really do appreciate, however the entire operating model of the museum failed to make it an enjoyable experience. Would highly recommend going at a quiet time of day - not sure when that is though.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Don Eladio
Copenhagen, Denmark17 contributions
Friends
I don't know where to start, really...
A museum about the horrors of the Communist Regime and the Nazi period, where 90% of the museum is dedicated to Communist Hungary and only 10% to the Holocaust. It becomes even more special if you consider Hungary was an Axis ally. But ok, I guess every country likes to whitewash its darkest historical moments. 🤡
Then we come to the moronic policy of no photos allowed. 🤡 Why? Are you displaying any photosensitive Picasso pieces? All your museum content is cheap leftover communist memorabilia or replicas. Is me taking a photo gonna prevent others from coming? The staff do not know the answer either. But god forbid you take a picture, you will have a sour faced angry looking lady with a walkie talkie coming to tell you off. The NKVD has taught you well I guess.
P.S. Stop feeding your staff lemons at the beginning of their shift. They look extremely unhappy and probably hate their job.
Written April 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DaisySpencer
York, UK122 contributions
Couples
The organisation is in need of improvement. Basically you are not allowed to take any bags like a (small) rucksack in, which I understand. But you stand in one queue to get your tickets then you assume you go to the entrance to the museum, until a woman shouts at you to hand your bag in, which is in the opposite direction around a couple of corners - surely it should be next to the tickets? It didn’t helped that there was an enormous school party there all pushing and shoving. We got the audio guides. The museum seemed to be a lot of black and white films to watch, with some cells in the basement. I didn’t really feel anything when I came out of the museum, in other similar museums in other cities I have felt more ‘involved’ and thought about what I had seen afterwards. It just didn’t engage me I’m afraid.
Written July 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kara C
2 contributions
Couples
After reading multiple mixed reviews from fellow English people i was worried about wether or not to go as a lot of people were saying its not worth it if you can't speak Hungarian.They're 100% wrong.

Firstly, go early, we went on a friday and got there about 10.20am just after it opened, there was a little queue but didn't take too long to get in, but when we left at about 12.30ish, the queue was massive.

Secondly, if you can't speak Hungarian. Get. The. Audio. I cant stress this enough, otherwise you'll be left reading long A4 sheets and you wont get the right feel for it. Nothing around the museum is in English besides a few videos with subtitles, so definitely buy it. Me and my partner are under 26, so with proof of ID we got both tickets and two audio devices cost us 6000HUF, so about £15/£16.

Thirdly, you cant take back packs in with you so you'll have to put your stuff in lockers, they're not massive but they were big enough to put my largish back pack in. It cost 100HUF and you get it back afterwards.

Finally, I've read reviews from people saying they thought the layout was messy but this just isnt true, with the audio you type in the number of every room before hand to listen to, you know the correct order.

Honestly one of THE best visual museums I've been to, honestly beautifully done and id recommend everyone to go!!
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about House of Terror Museum

House of Terror Museum is open:
  • Tue - Sun 10:00 AM - 6:00 PM
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