We were a party of 9 people celebrating a graduation. I have booked the tickets in advance, and we were sooo looking forware to this trip. When we arrived we were located close to a bachelor party that was so loud that they eventually were kicked off the cruise. We were so bothered by their behavior and the people who worked there, that we asked if we could upgrade out tickets - so that we could go up stairs and enjoy a dinner. We were happy to pay extra money to do so. We did not buy any chance get a discount for this. We waited 1 hour standing before they could place us to a table. We were placed in front of the ship, close to the buffet. Our main waiter, which was an elderly man, was the worst waiter we have ever experience. He yelled at us when we asked if our wine would come - after waiting 20 minutes, he was so bothered buy our existens and so tierd of his job. In the price it was included drinks. However, we nearly got any wine or bear. Our glasses was so empty that we were shocked and asked if this was right. He just snapped and went away. In order to get any drinks or service, we need to go to the other side of the cruise, here the people were polite and helped us immediately. We have never experienced anything like this and would highly advise you not to pay for this trip.