Atet Rent a Car

Atet Rent a Car, Ljubljana: Tickets, Tours, Hours, Address, Atet Rent a Car Reviews: 4.5/5

Atet Rent a Car
4.5
8:00 AM - 1:00 PM
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
8:00 AM - 1:00 PM
Sunday
8:00 AM - 1:00 PM
About
ATET Rent a Car was founded in 1996 in Ljubljana. From one branch in Ljubljana our network gradually expanded and currently we operate with offices on Ljubljana Airport, Maribor and Koper, as well as our main office in Ljubljana. Being a local company is important as we have the flexibility to go an extra mile to help our customers get to where they are going in the best possible way.
Suggested duration
More than 3 hours
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4.5
318 reviews
Excellent
271
Very good
25
Average
6
Poor
6
Terrible
10

hdbacker
Ghent, Belgium4 contributions
As usual ... Smooth and without a problem ...
Sep 2021
I have been a regular customer with ATET for small SLO business trips since 2013. Never ever I had any problem. OK, I take care of the cars, and have no damage, but the staff is friendly, approachable, timings are respected, cars are clean and new, and a word is a word: no surprises, ever ... I really recommended local ATET above the bigger brands.
Written October 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear hdbacker, Thank you for your booking and for taking the time to send us your feedback as well. We hope you've had a great experience and if you would need our service again please contact our Reservation's Centre. Kind regards, ATET Rent a Car Team
Written October 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jernej128
Maribor, Slovenia1 contribution
It was ok
Sep 2021
We had the car for 27 hours, but still charged for 2 days. :-(
They should be more flexible to the costumers needs.
Written October 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear jernej128, Thank you for your kind feedback, we are always so happy to hear all comments, since this way we are capable to even improve all our services. Unfortunately our systems only "allow" up to 1 hours for delays in other ways additional day is charged, since we have calculations per days and not hours. We are very happy to hear you've enjoyed your rental and in case you would need our service again we will be glad to help with everything. Kind regards, ATET Rent a Car Team
Written October 13, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mark R
Glasgow, UK44 contributions
Outstanding
Aug 2021 • Friends
Booked after reading reviews. I have a few accounts with other major car hire companies and although i’ve not had much hassle they do get a lot of poor reviews, they also tend to be less transparent and try the hard sell on extras. Atet made me feel 100% confident even before i arrived such was the transparency and clarity in their paperwork, pricing etc.

I think for me when you are hiring in a country you have never been and doing a fair bit of travelling then clarity and easy to understand pricing , coupled with brilliant communication matters greatly.

And yes my confidence was not mislead as they totally delivered on all fronts. Some of the bigger companies were maybe like this at one time, however all the multi national car hire companies around the world really ought to emulate this company.

As i said you may get cheaper but when you add all the insurances , which i always take in full as it removes all doubts and hassle. I’ve no idea why people try and save £40 or £50 by running the risk of having a dispute, how can that be an enjoyable experience when you are thinking of the car getting a bash or a dink. Anyway if your going to slovenia ( a beautiful country i add and your are hiring a car. Go here if you want a hassle free experience.
Written October 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mark R, We are thanking you for such kind words and for you to take your time to write such detailed feedback. We are honoured to be recognized as a reliable company and that customers such as yourself notice that as well. We really are always trying to provide best possible and transparent experience to our renters and it makes our effort worth it. At the end of the day we are here to provide everything you might need in whole rental process. In case you would need our service again we will be happy to welcome you back anytime. Thank you again and kind regards, ATET Rent a Car Team
Written October 13, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

pmt0wnsend
1 contribution
best service in Slovenia in my experience
Sep 2021
friendly helpful staff running a service rather than suspiciously enforcing rules as I experienced elsewhere. The conditions were pretty good, the car very good, everything went smoothly and they were really great at sorting out a misunderstanding over the timing of the return.
Written October 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear pmt0wnsend, Thank you for sending us such good feedback. We are really so happy to hear you have had a good rental experience with us. We really try very hard to provide best possible overall experience. In case you would need our services again, you can always contact our Reservation's Centre on sales@atet.si, we will always be happy to welcome you back. Kind regards, ATET Rent a Car Team
Written October 13, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

simes0810
Hythe, UK1 contribution
Excellent Customer service
Sep 2021
I have used Atet many times and they always provide excellent customer service from start to finish. All the cars i have hired through them have been practically brand new and very reasonably priced. I would highly recommend them to other potential customers.
Written October 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear simes0810, Thank you for booking a car with us and of course for sending us your feedback. We are delighted to hear you've rented with us multiple times and enjoyed your rentals. You've figured right that our cars are always almost brand new, since we change our car fleet approximately every 6 months. We will be happy to hear from you next time as well. We wish you all the best. ATET Rent a Car Team
Written October 13, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gonzalo F.
Hamburg, Germany3 contributions
Great rental car company in Slovenia for multi-country roadtrips
Aug 2021
We rent a car for close than 2 weeks in Slovenia to do a roadtrip around different countries withing the balkans. ATET had one of the best prices, an excellent customer service and they solved every doubt quickly via email.

They also gave us an upgrade for free in the car we rented. The car was completely new, automatic and everything was great. I would definitely repeat with ATET.
Written September 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear gonfercor, Thank you very much for all your nice words. We are delighted to read such reviews as it is well worth all our efforts when customers notice all our effort. At the end of the day we are here just to help and provide with whatever you need with your car rental. We hope you've had a great roadtrip and enjoyed Slovenia and its surrounding countries. In case you would need us again we will be happy to hear from you again. Kind regards, ATET Rent a Car Team
Written October 5, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jorge M
4 contributions
The worst car rental company in our experience
Aug 2021 • Family
I don't know if you want to try hiring with ATET, but I let you know shortly my experience:
1.- We hired two weeks before our arrived so the price was a little high. Two days before our arrived the price drecreased (to 1/3 of our price), and we contact ATET. They told me this last quotation was not valid for me, so if I want a car I must pay the first quotation. And we will do it.
2.- In the delivery of the car, they didn't give me a receipt (with the date and hour) and they have retrieved me one day more than the days I used the car.
Also having problems with the deposit they blocked in my account (but at this moment this issue is partially solved).
Now they didn't answer my emails. So, be careful if finally you decided to hire with ATET. They abuse tourists.
Written September 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Jorge M, Thank you for your feedback. We are sorry to hear you've had a not so pleasant experience. Please let us offer some explanations to your comments here as well. 1. You've made a booking in high season, when our company is regulary fully booked. The factor at prices is also current market for car rentals. Regarding change of the prices online, they vary and change regulary. Unfortunately we can not make changes to all already booked reservations as it would not be fair to other customers as well. Sometimes you get a very good discount and other times a little bit less. 2. Regarding the receipts we can not give them until the rental is complete, as service need to end so we are able to close the rental agreement in our system and create an invoice. But every customers does get a rental agreement, where the dates as well as exact hour is clearly stated. 3. Regarding the deposit it is a standard bank procedure with Credit Cards, where the funds are only blocked for time of rental. After return of the vehicle we only charge the rental cost and release the rest. The bank then usualy takes 7-14 days for funds to be available for your withdrawl again. As we have already spoke via emails we are very sorry for the inconvenience due to additional charge, but we have sorted it out right away after finding your previous notice about hour of return. Unfortunately in high season where there are frequent changes of returned vehicles and we are fully booked, we sometimes can make a mistake as well. On this note we really thank your for your understanding of our effort of quick problem solving and we hope to hear from you again in the future. Kind regards,
Written October 5, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Misha-08-2021
Cambridge, UK1 contribution
Great service at a very competitive price
Aug 2021
Atet provided sufficient information before our arrival. The car was in a great condition, and the location was convenient. I was surprised though that I could not book the car online, and had to do this via email.
Written September 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Misha-08-2021, Thank you for sending us your feedback, which we are always happy to read. Regarding the booking we have possible online inquiries on our website as well. After receiving it our customer service checks availability and sends a confirmation. Maybe there was some technical issue during your time or something but we of course have online bookings, where the price is more affordable as well. We hope you have enjoyed your rental and if our service is needed again we will be happy to help. Kind regards,
Written October 5, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

miriams395
Ra'anana, Israel75 contributions
Fast service and very good car
Aug 2021 • Family
We got a Polo, brand new car, quick check-in and check-out. Presented the best price at the moment. Reccomended.
Written August 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear miriams395, Thank you very much for renting the vehicle with us. We are proud to be recognized as good and reliable company. May we be of further assistance for future rentals please do not hesitate to contact us on sales@atet.si. Kind regards, ATET team
Written August 31, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

helena0709
Inverness, UK1 contribution
Amazing!
Jul 2021 • Family
This is simply one of the best car rental services I’ve ever used! They communicated well, were easy to work with and delivered as promised. Zorica was amazing - swift and greatly efficient - and Žan at the airport office could not be friendlier. Thanks, Atet! All in all, will definitely use them again. Highly recommended!Helena
Written August 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear helena0709, Thank you for taking the time to send us your feedback. We are always happy to hear what our customers have enjoyed from our service. We made sure both Zorica and Žan have received your feedback as well and they were both happy to hear that. We will be honoured to welcome you at any time if you would need our service again. Kind regards, ATET team
Written August 31, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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