Dear David T,
We are sorry to hear that you did not enjoy your experience with us. However, we must refuse the claims that our tour is a scam. We take great pride in providing an enjoyable and authentic experience to all of our customers.
We would like to address some of the concerns you mentioned in your review. Our tours are designed to provide a fun and social experience trying to integrate each participant to feel as part of one big group. Thanks to our experience, the best way to do so is through drinking games. Not to encourage excessive drinking just within your group. In first bar each drink contains standard 20ml of alcohol. Each one from your group took a lot more than few drinks so I guess you really took advantage of the deal. Our tour guides are also trained to ensure the safety and well-being of our customers.
You joined the crawl on a Wednesday which was a slow night with no no queue outside the club but if there would be a line, you would receive a guaranteed skip-the-line entry with us.
We do not condone or engage in any illegal activities, such as prostitution. If any such activities were occurring during your tour, we were not aware of them and they do not reflect our values or business practices. The club to which you went Enklawa is well known in Warsaw for their high standars so we assure you that they don’t hire prostitutes themself.
Finally, we do not force or demand that our customers write a review before the end of the tour. We encourage all feedback, both positive and negative, as it helps us improve our services.
We understand that our tour may not be for everyone, but we believe that many of our customers have had a great time with us. We hope that you can understand our perspective and that you will give us another chance to provide you with a better experience in the future.
Sincerely,
Adam Tokaj