As we believe there is always room for improvement, we appreciate your opinion.
Let us refer to the points you mentioned.
In terms of transportation, you had 2 options to choose from at the moment of booking: group transportation and private transportation (at extra charge). As you chose the group option, other participants could join you in the minibus.
As we want all the tour details to be clear and visible to our customers, the tour description on Trip Advisor includes the following information:
"It is the tour by car, maximum 8 participants in the group. Standard car for this tour is sedan (saloon) compact car or Opel Vivaro depending on the final group size."
"Please mind that the tour is not private. For private transportation (extra paid) please contact us".
In terms of pick-up time, the tour description says the pick up can be between 6AM and 10AM and that we send the exact pick up time one day before the tour.
Journey to Auschwitz takes around 4,5 hours including breaks. We try to provide the most convenient means of transportation for our customers, such as Opel Vivaro, Mercedes Vito (extra paid) or Mercedes V-class (extra paid).
Furthermore, we always assure our guests have at least 45 minutes for lunch. Perhaps there was some serious traffic on the day of your tour, which is out of our control. However, our driver confirmed all the tourists were provided lunch on that day.
As for Auschwitz Museum, it is one of the busiest places of memorial in Poland. Crowds are unavoidable in high season and we have no control over it. What is more, Auschwitz Museum only allows their own licensed, on-site guides inside. The groups in Auschwitz Museum have a very fixed limited time inside and the guides simply want the tourists to see as much as possible.
We indeed received several messages from you on the day of the tour. We responded right away, offering a way of solution, but we received no reply.
If you visit Poland again and decide to trust us again, please contact us for a special promocode.