Vitkac
About
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< 1 hour
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The area
Address
Neighborhood: Śródmieście Południowe
How to get there
  • Centrum • 7 min walk
  • Nowy Świat-Uniwersytet • 9 min walk
See what travelers are saying
  • IAN D
    Wigan, United Kingdom19,387 contributions
    Upmarket store
    This is the place to go in Warsaw for designer clothes. Very modern looking store with a very good restaurant on the top floor. My wife would love it here.
    Visited November 2017
    Traveled solo
    Written November 8, 2017
  • Ambassador689756
    Lebanon, Ohio3 contributions
    Stunning
    Absolute blast! Great atmosphere and lots to do. Very interesting with great shops as well. I will definitely go back in the near future.
    Visited October 2019
    Written February 11, 2020
  • thepolishfoodie
    Warsaw, Poland279 contributions
    Great for designer brands
    Luxury shopping center for people who like designer brands. Staff is sometimes friendly other times rude. The rooftop restaurant is great for drinks, but the food is a hit or miss.
    Visited December 2018
    Traveled solo
    Written January 7, 2019
  • bianca b
    1 contribution
    No refund
    Please, don't spend your money on Vitkac unless you are sure you won't return anything. Measures are not accurate so if you don't know the brand you are buying then don't trust their site info. I am waiting for more than one month for a 160Euro refund and they keep ignoring every email or message I send. The only reply I got was that they got the item and they will make the refund but nothing!!! If you have money to donate, then give it to someone who deserves, not to Vitkac.
    Visited December 2019
    Written January 17, 2020
  • zktravels
    Poland211 contributions
    A change for the better!
    I'm a frequent customer on Vitkac.com and have been to the physical store multiple times. Each time I was met with disappointment because while the amount of products and brands available was huge, the customer service was awful. If you were not wearing designer from head to toe, or were accompanied by someone who wasn't, you would get degrading stares from the staff who were either gossiping about or completely ignoring you. I always had to search for everything alone and if it wasn't for the fact that Vitkac has just about every brand I love, I probably would never put my foot there again. However, yesterday (around 8:10PM) was my first visit in about a year and I was shocked by the difference in treatment from staff. Each person I spoke to was respectful, kind and helpful, especially the lovely lady who was helping me so much at the MCM section. Without me even asking, she immediately offered to check if there was any special discount available - she didn't have to, but I found that incredibly thoughtful! I hope that from now on I will always be met with this good of customer service. Maybe there's hope for the reputation of Vitkac to improve after all!
    Visited August 2021
    Traveled solo
    Written August 1, 2021
  • Lap N
    Berlin, Germany162 contributions
    Don't buy here
    Unbelievable! Had to return the item and I was not refunded the full amount, but charged shipping costs of 10 euros. I don't know of any other popular online store in the EU that does this and is not customer friendly. There is no information about that when ordering. Vitkac is not recommended!
    Visited March 2023
    Traveled on business
    Written March 28, 2023
  • Chris F
    Rayleigh, United Kingdom28 contributions
    Great price and quick delivery to UK.
    Great price and received in the UK within 5 days. Read some reviews saying the goods are fake. I’ve got about 50 pairs of adidas trainers and if these are fake then they are very good fakes because I can’t tell. Even with the shipping costs they were cheaper then buying them in my own country. Can’t fault the service. Very very pleased.
    Visited March 2022
    Traveled solo
    Written March 10, 2022
  • Ckcreates
    7 contributions
    SCAM, COUNTERFEIT
    scam. sent me an obvious counterfeit bag, return link didnt work. customer service phone number always engaged. i finally sent it back but they never picked it up from warsaw ups. unethical scam house
    Visited February 2019
    Traveled solo
    Written April 6, 2019
  • Luca D
    6 contributions
    very bad
    there is no respect for the customer the customer is kidded they only care about money centuries to get a refund and they claimed to have done it to me
    Visited March 2018
    Traveled solo
    Written March 28, 2018
  • Bart
    London, United Kingdom1 contribution
    Impossible to purchase!
    Impossible to purchase! In a past few days, I have tried to place an order with Vitkac.com multiple times but every time they email me saying the order is cancelled. I have multiple accounts from different providers and to be clear this is not for credit; this is directly from my debit accounts that are all sufficiently funded. I called them and they have no idea how to process anything, they just say it was declined due to some protection system. So much protection, one cannot buy from them. I tried with 4 different cards - Visa, American Express (Centurion and Platinum) and MasterCard. ALL DECLINED. I also ask a friend to do it for me but HIS CARDS WERE ALSO DECLINED - Hopeless!!! I contacted customer service and they said I should use PayPal but, guess what…. they don’t offer PayPal on their website!! Furthermore, I asked "can I pay over the phone", again, this is not possible. It really is IMPOSSIBLE to buy from them. I also suggested I can make a money transfer but they CAN'T secure garments I WANT but they would then have my money - which is indeed what I want to give them for the goods. I have travelled and shopped all over the world and I never had such a BAD customer service experience. It’s truly awful and you basically CAN'T BUY anything. Worst experience EVER.
    Visited February 2021
    Written February 19, 2021
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.0
42 reviews
Excellent
11
Very good
5
Average
6
Poor
3
Terrible
17

bianca b
1 contribution
Dec 2019
Please, don't spend your money on Vitkac unless you are sure you won't return anything. Measures are not accurate so if you don't know the brand you are buying then don't trust their site info. I am waiting for more than one month for a 160Euro refund and they keep ignoring every email or message I send. The only reply I got was that they got the item and they will make the refund but nothing!!! If you have money to donate, then give it to someone who deserves, not to Vitkac.
Written January 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

zktravels
Poland211 contributions
Aug 2021 • Solo
I'm a frequent customer on Vitkac.com and have been to the physical store multiple times. Each time I was met with disappointment because while the amount of products and brands available was huge, the customer service was awful. If you were not wearing designer from head to toe, or were accompanied by someone who wasn't, you would get degrading stares from the staff who were either gossiping about or completely ignoring you. I always had to search for everything alone and if it wasn't for the fact that Vitkac has just about every brand I love, I probably would never put my foot there again.

However, yesterday (around 8:10PM) was my first visit in about a year and I was shocked by the difference in treatment from staff. Each person I spoke to was respectful, kind and helpful, especially the lovely lady who was helping me so much at the MCM section. Without me even asking, she immediately offered to check if there was any special discount available - she didn't have to, but I found that incredibly thoughtful!

I hope that from now on I will always be met with this good of customer service. Maybe there's hope for the reputation of Vitkac to improve after all!
Written August 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lap N
Berlin, Germany162 contributions
Mar 2023 • Business
Unbelievable! Had to return the item and I was not refunded the full amount, but charged shipping costs of 10 euros. I don't know of any other popular online store in the EU that does this and is not customer friendly. There is no information about that when ordering. Vitkac is not recommended!
Written March 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chris F
Rayleigh, UK28 contributions
Mar 2022 • Solo
Great price and received in the UK within 5 days. Read some reviews saying the goods are fake. I’ve got about 50 pairs of adidas trainers and if these are fake then they are very good fakes because I can’t tell. Even with the shipping costs they were cheaper then buying them in my own country. Can’t fault the service. Very very pleased.
Written March 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ckcreates
7 contributions
Feb 2019 • Solo
scam. sent me an obvious counterfeit bag, return link didnt work. customer service phone number always engaged. i finally sent it back but they never picked it up from warsaw ups. unethical scam house
Written April 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luca D
6 contributions
Mar 2018 • Solo
there is no respect for the customer
the customer is kidded
they only care about money

centuries to get a refund
and they claimed to have done it to me
Written March 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bart
London, UK1 contribution
Feb 2021
Impossible to purchase!

In a past few days, I have tried to place an order with Vitkac.com multiple times but every time they email me saying the order is cancelled.

I have multiple accounts from different providers and to be clear this is not for credit; this is directly from my debit accounts that are all sufficiently funded. I called them and they have no idea how to process anything, they just say it was declined due to some protection system. So much protection, one cannot buy from them.

I tried with 4 different cards - Visa, American Express (Centurion and Platinum) and MasterCard. ALL DECLINED.
I also ask a friend to do it for me but HIS CARDS WERE ALSO DECLINED - Hopeless!!!

I contacted customer service and they said I should use PayPal but, guess what…. they don’t offer PayPal on their website!!

Furthermore, I asked "can I pay over the phone", again, this is not possible. It really is IMPOSSIBLE to buy from them.

I also suggested I can make a money transfer but they CAN'T secure garments I WANT but they would then have my money - which is indeed what I want to give them for the goods.

I have travelled and shopped all over the world and I never had such a BAD customer service experience. It’s truly awful and you basically CAN'T BUY anything.

Worst experience EVER.
Written February 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rok R
2 contributions
Jan 2022 • Solo
ORDERED DSQUARED2 JEANS, got them and they turned out to be a fake! Horrible, horrible and horrible! I wrote them an email and if they won’t respond I’ll take legal action I don’t care they deserve to get sued by Dsquared2 for selling fake products!
Written January 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ALexiaRig
Botany, Australia8 contributions
Dec 2018 • Solo
I bought an expensive pair of Isabel Marant shoes which fell apart after 2 wears. You wouldnt expect it to happen on a pair of $800 shoes. After 7 months of tooing and froing they accepted my return. With careful packaging return, they refuse to contact polish customs to have the shoes cleared and refunded. NO COMMUNICATION, OUT OF POCKET
Written June 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BakingLady
Miami Beach, FL9 contributions
Mar 2019
Bought some great quality items, some from past collections but discounted. Arrived on time packed well.
Written April 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Vitkac (Warsaw) - All You Need to Know BEFORE You Go

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Vitkac Information

Excellent Reviews11
Very Good Reviews5
Vitkac Photos45