Super Cracow - Tours & Shuttle

Super Cracow - Tours & Shuttle

Super Cracow - Tours & Shuttle
4
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
SuperCracow offers you full transport service such as; airport transfers, tours, and sightseeing Krakow. Our most popular destinations are Wieliczka-Salt Mine, Auschwitz-Birkenau, Zakopane-Tatra Mountain, John Paul II route, Krakow City Tours in one of 26 languages to choose, Aquapark, ZOO, Shopping tour and many more. We provide private "door to door" service. See you in SuperCracow
Krakow, Poland

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Tours and Tickets by Super Cracow - Tours & Shuttle
Travelers talk about
(13 reviews)
(17 reviews)
(2 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles457 reviews
Excellent
254
Very good
58
Average
21
Poor
28
Terrible
97

Sjoerd
Uden, The Netherlands3 contributions
5.0 of 5 bubbles
Nov 2022 • Couples
The tour to Auschwitz with Super Cracow was really impactful for us. The guide was so good and detailed, that everybody in the group was focussed on his stories. I would really recommend Super Cracow. Thank you for this experience.
Written November 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrea T
Vienna, Austria17 contributions
5.0 of 5 bubbles
Oct 2021
Did the Tour of Auschwitz and Birkenau, booked on GetYourGuide (Supercracow.com) with Mateusz a couple of days ago and just wanted to show my support to this amazing guide that very respectfully presented the dark past and was giving out information beyond my expectations. Worth a visit. Keep up the good work.
Written October 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you!
Written December 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Meenakshi
Dublin, Ireland3 contributions
5.0 of 5 bubbles
The guided tour was organized by Super Krakow and was excellent. There’s no easy way to do the tour without feeling absolutely shaken and devastated - but super krakow organized pick up and drop off, with an incredibly respectful and knowledgeable tour guide in Auschwitz-Birkenau. Would recommend 100%
Written July 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you!
Written July 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tiktokdisprover
1 contribution
2.0 of 5 bubbles
Apr 2023 • Friends
On Wednesday, myself and my friend took the Auswitz and Birkenau tour.
This is a trip I had been looking forward to, as a teacher who teaches WW2 as a topic I was intrigued to find out more and really feel this history of the place.

I was disappointed in my tour as going around for hours, we didn't get to stop and take any of it in, for example, in the exhibition with all the hair and shoes, they guided us in a line and walked straight past everything with just a quick glance. It really took away from the experience.

As we walked in lines, if you was at the back, it meant your headset would cut out as the tour guide was too far away, and by the time you reached something, he was talking about something else. So it was difficult to get a good understanding of what you was actually looking at.

This tour would not be recommended for those who struggle with mobility, there is A LOT of walking, and no breaks or places to have a little sit down. My grandmother went on the same tour in January of this year and had to miss half of it due to this issue.

When we booked it said a lunch would be provided, no lunch was provided. Even if a lunch had been provided, I don't know at what point you would have eaten it.

We were given 10 mins upon arriving at the museum to get a snack and use the toilet, and for smokers to have a smoke break.

The line for the toilet was about 10 mins long, so you really had difficult choices to make. If you go, I suggest the toilet, because there is no place to use the toilet on the tour and you will be walking for around 2 hours before the next 10 min break...which includes walking back to the van.

On the way back, everyone was exhausted, just wanting to be returned back home, everyone was on the bus, we waited an additional 15 mins past the departure time, because the only person not on the bus was the guide, who had stopped for a coffee and to mooch around the gift shop. This caused alot of frustration on the coach and everyone began to complain.

Ita definitely a place to visit. To go and soak up the history, but certainly not with this tour group.
Written April 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karen G
Scotland9 contributions
1.0 of 5 bubbles
Apr 2023 • Family
I have just returned from Krakow. We had booked a trip to salt mines and auschweitz through Supercrakow tours. This was cancelled the night before by them, we could not book with anyone else as fully booked.
I have sent 2 emails and still waiting for response !!
I would advise not booking with this company.
Written April 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Connector424801
1 contribution
5.0 of 5 bubbles
Mar 2024 • Family
Great airport to hotel transfer, buflight was delayed? driver was waiting in thr arrivals hall, efficient service, took thr stress out of arrival. W ill book return journey
Written March 26, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Honest (lee)
Gloucester, UK5 contributions
1.0 of 5 bubbles
May 2024 • Couples
Booked a flight and accomm to Kraków to specifically goto Auschwitz-Birkenau in the one day I have off there. Received a txt with 5 mins to board the flight to tell us that they had cancelled it. No visits available anywhere at that short notice. Shocking operator for us!
Written May 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John C
Leicester, UK48 contributions
5.0 of 5 bubbles
Feb 2019 • Couples
We were picked up from our hotel so spent 45 mins collecting our fellow tourists before starting the 1.5 hour bus ride to Auschwitz. On the journey we were shown the films taken by the Russians when they liberated Auschwitz. Not for the faint-hearted. When we arrived we had a brief opportunity for a drink and 'comfort break' before our guide, Katrina, took us into Auschwitz. We were joined by another tour group and an Auschwitz tour guide. The local tour guide spoke no English and played no appreciable part in the tour. Katrina was excellent. She was easy to hear through our headphones, her english was good and easy to understand, and she told the history of the camps frankly and with respect. The first half of the tour is in Auschwitz, and is largely inside the accommodation blocks where exhibits tell the story of the camp. I think this took about and hour and a half. We progressed at a steady pace through the rooms, with Katrina guiding us and explaining the exhibits. Some reviewers have said they felt hurried. I didn't, the pace seemed comfortable, the group was subdued and well led by Katrina. After a brief comfort stop and a short bus ride we went to Birkenau, where we walked from the train ramp to the gas chambers and crematoria, then back down the huge site to one of the accommodation blocks. This part of the tour took about 40 minutes and then we had a very short amount of time before boarding the bus. Not enough time to queue for a coffee. If you are thinking of going be aware that it is a full day trip. We were collected at 08.20 and back at our hotel at 16.00. You cannot take bags bigger than A4 size into the site. You can take bottles of drink, but not open cups of drink and not food. Food is available at both sites but it is expensive and the time available is minimal. Some of our fellow travellers took sandwiches. We had a large breakfast! You can take cameras on to the sites but there are some areas where you can't take photos, some areas where no flash allowed, and some areas where silence is requested. Birkenau in particular is exposed and was cold and windy, so wrap up warm. You can leave stuff in the bus if you want to, you don't need to carry everything with you. Today (13th Feb) there is a sprinkling of snow on the ground. Auschwitz paths were fairly flat and dry, but Birkenau had wet muddy and puddled areas so my trainers were only just up to the job and we all had spatters of mud on the backs of our lower legs. If you only do one thing while visiting Krakow it has to be this. This trip is harrowing, but you will never forget it.
Written February 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maria F
5 contributions
3.0 of 5 bubbles
We erroneously left activities to the last minute and thus we could not book through the respective facilities to visit places of high interest including Auschwitz. With some shopping around online I found this tour which is also normally offered with the Salt Mines, but given that this one was offered alone I thought we will manage to get a full day out of it and explore the place at a leisurely pace. As it turns out, this was not the case as we spend all but a three hours at the Memorial, there wasn't even free time to roam about on your own which was a pity. The tour includes tickets for the Memorial however the extra costs mainly covers the minivan that will stay with you which is sweet given that transport is taken care of completely. The tour is also great for first timers like us that left it to the last second to go and visit the Memorial but unfortunately, while the tour was informative, the time was no where nearly enough to take in what really happened in the place and pay your respects. You are rushed through Auschwitz I and Birkenau is barely touched perhaps also given that it's mostly ruines.

Furthermore, I have gone with this tour over other cheaper ones given that it specified that the group was small, unfortunately while this was the case with our minivan, at the memorial itself we joined at least another group, doubling the size of the group thus loosing the intimacy and advantage of touring in small numbers. This was felt especially in Birkenau given that the tour guide spoke softly and didn't wait for the whole group to come close for the explanation before commencing her commentary.
Written January 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sending feedback. The trip you bought was a regular trip together with other participants. During a regular trip, we must respect the time frame because some clients have airport transfers right after the trip. This is the main reason why we can not stay in the Museum anymore. The sightseeing we organize is a standard tour lasting a maximum of 3.5 hours (about 2 hours in Auschwitz I and about 1 hour in Birkenau and a short break between the camps and time for transport). Due to the large number of museum visitors, regulated trips are the most popular and available daily. The guides are people employed by the museum and are randomly assigned to groups of visitors. The guide gives the pace of sightseeing and the group should work with the guide. In case of any problems, please pay attention directly to the guide. The maximum group can count 30 people, so during a regular (group) trip that you have bought it is normal that there are other tourists. Thank you again for sending your feedback and we hope that this answer will give you details of the trip for the next customers. Regards Michal
Written January 27, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mairead W
1 contribution
5.0 of 5 bubbles
This tour was well worth the money. Something that everyone should do. This company has comfortable, clean and air conditioned vans. Our driver Gregory was wonderful and I felt safe at all times. I forget the tour guide’s name but she was also lovely and very informative. I would definitely recommend this company if you are planning a trip to Auschwitz.
Written May 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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