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Super Cracow - Tours & Shuttle

#98 of 487 Tours in Krakow
Krakow, Poland
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About Super Cracow - Tours & Shuttle
SuperCracow offers you full transport service such as; airport transfers, tours, and sightseeing Krakow. Our most popular destinations are Wieliczka-Salt Mine, Auschwitz-Birkenau, Zakopane-Tatra Mountain, John Paul II route, Krakow City Tours in one of 26 languages to choose, Aquapark, ZOO, Shopping tour and many more. We provide private "door to door" service. See you in SuperCracow
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Edite L wrote a review Apr 2022
Lisbon, Portugal237 contributions82 helpful votes
I would like to give our Feedback regarding the tour. We were told, by mail a few days before, to be in front of Radisson hotel at 7. We arrived before that and nobody was there. We saw a van and tried to speak to the driver but he didn’t open the door and refused to help us. The tour responsible arrived at 7:10. We were very worried because we tried to call many times to the phone number (used by this company to advise us regarding the meeting point) and nobody answered. Until today nobody called us back to know the reason why we called so many times. The tour responsible should have called us to advise she was late. We felt anxious/furious when we saw that the van was the first one we saw and tried to speak to the driver. The van was overcrowded and we had to sit on the last seats, without space and windows. The journey was awful. Hopefully, the tour and the guide were excellent in Auschwitz/Birkenau. As far as Wieliczka salt mine guided tour is concerned, it was ok (the driver was very friendly) but the guide spoke to fast but with a perfect english.
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Date of experience: April 2022
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Cristina B wrote a review Mar 2022
Rome, Italy1 contribution
Beautiful visit with an Italian guide who explained in an exemplary way, with transport to and from the hotel, very kind, organized and punctual! We also visited the salt mines the day after the same organization!
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Date of experience: March 2022
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J.Kraan wrote a review Mar 2022
1 contribution
We booked a full day tour to Auschwitz-Birkenau with this company. The day before the tour, we received a message that departure was 7.25 instead of 8 AM. That morning during the drive toward Auschwitz-Birkenau the driver said the day would last only half a day. We tried to tell the driver that this was not what we booked, but he did not understand english that well. Customer service did not reply on our messages. Finally the driver called customer service and we spoke directly to An agent. They admitted the mistake and after a lot of discussion they agreed with trying to arrange going back with a group at a later timeslot. They said we would depart around 4pm. But at 2.30 pm they send us a message that the departure would be at 3.30pm from Birkenau. We had to abort our tour and had to rush to the shuttle bus to Birkenau. When we arrived at Birkenau the tourguide there messaged us we would depart at 4.15 pm. The company again made a mistake, which costs us 2 hours of waiting trhoughout the day and a lot of time wasted on making arrangements.
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Date of experience: March 2022
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Liz H wrote a review Feb 2022
United Kingdom7 contributions1 helpful vote
Great tour company. Pick up was on time, in front of our hotel. Martin was great on our way to Auschwitz (and back). He was very helpful and explained everything. We went as a family - what an experience, it was very interesting. Would definitely recommend it.
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Date of experience: February 2022
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Sarah C wrote a review Feb 2022
16 contributions10 helpful votes
After reading online that you had to book tickets a week in advance and our trip was planned for the next day, we decided just to visit to say we had been. When we got there a tour guide asked if we wanted to join on the English speaking tour, so we went in and bought tickets no problem. Its a very informative museum, full of different exhibits showing life at the time leading upto and during the occupation by Nazis. There were informative postcards at various points that you could stamp. There was a boy on the tour with us and seemed to enjoy the many interactive parts.
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