Super Cracow - Tours & Shuttle

Super Cracow - Tours & Shuttle

Super Cracow - Tours & Shuttle
4
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
SuperCracow offers you full transport service such as; airport transfers, tours, and sightseeing Krakow. Our most popular destinations are Wieliczka-Salt Mine, Auschwitz-Birkenau, Zakopane-Tatra Mountain, John Paul II route, Krakow City Tours in one of 26 languages to choose, Aquapark, ZOO, Shopping tour and many more. We provide private "door to door" service. See you in SuperCracow
Krakow, Poland

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Tours and Tickets by Super Cracow - Tours & Shuttle
Travelers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles829 reviews
Excellent
508
Very good
81
Average
30
Poor
34
Terrible
179

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

Sjoerd
Uden, The Netherlands3 contributions
5.0 of 5 bubbles
Nov 2022 • Couples
The tour to Auschwitz with Super Cracow was really impactful for us. The guide was so good and detailed, that everybody in the group was focussed on his stories. I would really recommend Super Cracow. Thank you for this experience.
Written November 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Meenakshi
Dublin, Ireland4 contributions
5.0 of 5 bubbles
The guided tour was organized by Super Krakow and was excellent. There’s no easy way to do the tour without feeling absolutely shaken and devastated - but super krakow organized pick up and drop off, with an incredibly respectful and knowledgeable tour guide in Auschwitz-Birkenau. Would recommend 100%
Written July 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you!
Written July 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrea T
Vienna, Austria17 contributions
5.0 of 5 bubbles
Oct 2021
Did the Tour of Auschwitz and Birkenau, booked on GetYourGuide (Supercracow.com) with Mateusz a couple of days ago and just wanted to show my support to this amazing guide that very respectfully presented the dark past and was giving out information beyond my expectations. Worth a visit. Keep up the good work.
Written October 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you!
Written December 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Néstor C
1 contribution
1.0 of 5 bubbles
Oct 2024 • Friends
On the page it says that the ticket is included but we arrived and no one on the bus got any tickets, they said that there were no tickets reserved for us, they were only going to give us the ones that were free and what happened was that they were sold out. If they are sold out in the physical store they may be left without entry. We lost the whole day and we haven't received the money yet.
Written October 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Federica P
6 contributions
1.0 of 5 bubbles
Aug 2024 • Family
Bad experience. Well in advance we had booked a tour of Auschwitz with an Italian Guide for 12 noon (since arriving from Krakow the distance was so far). The night before we were sent a message that the tour would be brought forward to 9am and then (at 8pm) we were sent another message that it would be brought forward to 8am. Despite this we left very early but we found work in the street and we still arrived at our destination at 7.59. I immediately sent a message to the agency to say that we were there but could not find the meeting point (which is not at all easy to understand) and the agency responded with an ok sending us the location. Although they knew we had arrived, our places had already been given to other tourists. Thanks to a member of the museum staff , at 8.20am we tracked down our Guide Kamil (who was in line with the group of Italians and with the tour not yet started) who however refused to welcome us as our seats had already been given. Therefore we were forced to buy back all the tickets. I highly recommend turning to more serious agencies if you do not want to lose money unnecessarily.
Automatically translated
Written August 26, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

María M Estebané
Southampton, UK3 contributions
1.0 of 5 bubbles
Dec 2023 • Family
They changed the tour time the afternoon before the visit, with no option to cancel or change the schedule and threatening to not let us in and not refund our money if we were not there on time. We booked the tour at 11am because we were traveling with two babies and we had to drive 2 hours to get there. They changed our visit to 9am without giving us any options, making it really difficult for us to arrive with two babies on time. We wanted to change the schedule and they didn't let us, nor did they let us cancel and get the money back. They were very clever, they changed the tour with less than 24 hours notice when you can no longer claim anything due to their cancellation policy.
On top of all this, the guide (Sergio) was very very rude from the beginning, constantly threatening us that if the children made noise we would have to leave the tour. The poor people behaved very well, but at one point when my ONE-YEAR-OLD BABY started crying, I walked away from the group so as not to disturb them and they still asked me to leave in a super unpleasant and unsympathetic way. No one has the right to throw me out of a venue because my child is crying, I have bought my ticket and I have the right to stay until the end, even though my child is crying. Very very bad his attitude, he was extremely unpleasant and in the end I missed half of the visit because of him. I have complained about your website and I am still waiting for a response…
Google
Written December 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tiktokdisprover
3 contributions
2.0 of 5 bubbles
Apr 2023 • Friends
On Wednesday, myself and my friend took the Auswitz and Birkenau tour.
This is a trip I had been looking forward to, as a teacher who teaches WW2 as a topic I was intrigued to find out more and really feel this history of the place.

I was disappointed in my tour as going around for hours, we didn't get to stop and take any of it in, for example, in the exhibition with all the hair and shoes, they guided us in a line and walked straight past everything with just a quick glance. It really took away from the experience.

As we walked in lines, if you was at the back, it meant your headset would cut out as the tour guide was too far away, and by the time you reached something, he was talking about something else. So it was difficult to get a good understanding of what you was actually looking at.

This tour would not be recommended for those who struggle with mobility, there is A LOT of walking, and no breaks or places to have a little sit down. My grandmother went on the same tour in January of this year and had to miss half of it due to this issue.

When we booked it said a lunch would be provided, no lunch was provided. Even if a lunch had been provided, I don't know at what point you would have eaten it.

We were given 10 mins upon arriving at the museum to get a snack and use the toilet, and for smokers to have a smoke break.

The line for the toilet was about 10 mins long, so you really had difficult choices to make. If you go, I suggest the toilet, because there is no place to use the toilet on the tour and you will be walking for around 2 hours before the next 10 min break...which includes walking back to the van.

On the way back, everyone was exhausted, just wanting to be returned back home, everyone was on the bus, we waited an additional 15 mins past the departure time, because the only person not on the bus was the guide, who had stopped for a coffee and to mooch around the gift shop. This caused alot of frustration on the coach and everyone began to complain.

Ita definitely a place to visit. To go and soak up the history, but certainly not with this tour group.
Written April 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brendan N
Ras Al Khaimah, United Arab Emirates11 contributions
1.0 of 5 bubbles
Jan 2025 • Couples
Super Cracow Tours through 'Get a guide' App. I wish I had read the reviews of this company as I see I'm not the only one to experience this- Beware!
I booked throug an app called Get your guide. So here's what happened: I booked on the app on the 22nd for 23Jan 25, to go on tour to Auschwitz. App confirmed trip and I even went to pick up point to check location for following days trip. Next morning I got to the location 15 mins before and then noticed on app that the pick up location had changed. Then we had to run to the new location to get there and arrived 5 mins before bus. The bus didn't arrive so I checked app and it said your booked for tomorrow. I called the help line and was on hold for 30 minutes. I was advised I was booked for 24 but that was day I was flying so I would not have booked that date. I explained I would miss my flight if I did the tour and was told check in on line and you might make it. I then asked for cancellation and refund of euro 152 (two of us) and even though it was 23 hours in advance, it was refused. I then received a notification on email reconfirming my tour (that I had asked to be cancelled) and the pick up was 5.50am! Who goes on a tour at that time. Anyway my advice is been wary, takes screen shots of the booking when you make it or it may not be what you were expecting.
Written January 24, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luciano L
1 contribution
1.0 of 5 bubbles
Nov 2023 • Couples
TERRIBLE We bought the tickets for a visit to Auschwitz in Spanish a month in advance, with bus pick-up at a meeting point at 9am. We arrived at 8:30 at the point, time passed and our bus did not come but other people who had contracted with other companies were picked up on time.
We contacted them at 10 am and they told us that the guide had been canceled the day before due to internal operations. I had organized my trip to Poland based on the visit to the concentration camp and this company ruined it.
Google
Written November 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

gonzalo_del00
1 contribution
1.0 of 5 bubbles
Apr 2024 • Friends
Unpresentable. Don't even think about booking with them. They cancel the day before, with less than 24 hours notice without having time to find an alternative. They offered us a bus to Auschwitz without a guide so that we could go and make a living for ourselves, we booked it and the bus never showed up. A real shame.
Google
Written April 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

Super Cracow - Tours & Shuttle (2025) - All You Need to Know BEFORE You Go (with Reviews)

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