J'adore Instytut Spa

J'adore Instytut Spa, Krakow: Hours, Address, J'adore Instytut Spa Reviews: 5/5

J'adore Instytut Spa
5
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
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About
If you are looking for place with perfect massages and beauty treatments you found the right spot! Come over and spoil yourself!
Suggested duration
2-3 hours
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The area
Address
Neighborhood: Stare Miasto
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

5.0
91 reviews
Excellent
86
Very good
1
Average
1
Poor
0
Terrible
3

Sylwia B
1 contribution
Solo
I have been to this salon a few times. My last booking was made as usual for a specific time, two services + a consultation for the third one.

When I'm confirming that I'm on my way, two argumentative customer service (?!) representatives (Kornelia and Olena) insisted on the imaginary story that they had called me before and that I said that I'm ill and not coming.

On top of that, wrong time and services were listed under my booking. Obviously my booking was mixed up with someone else's.

The issue is not the mix up, the issue is the extreme rudeness of staff. When I politely explained that no calls were made to me, I was told to hold and the phone was passed onto the other receptionist without even mentioning what the call is in regards to.

After going through the story again, the 'solution' that I was offered, in a patronising way, is that I can come so they can 'have a chat wigh me and show me the call history'. I politely declined. I wanted to have my nails done in quiet and not have chats with rude and unqualified staff whose priority should be to keep the customer, not even happy, but at least to keep them.

Awful service.
Written February 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joanna M
3 contributions
I'm very happy about my visit at Jessica's salon, she is very professional and kind. It was a pleasure to have my nails done in such a nice atmosphere :)
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kalina T
19 contributions
Solo
I am getting my hair and brows done here on a regular service and I’m really happy with the service! Reasonable prices too :)
Written November 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

RobertSmith
Montreal, Canada5 contributions
Couples
Tres bien! My wife and I were gifted massages and facial treatments for our wedding anniversary from our children to J'adore and this was by far the best experience we have ever had in Krakow, this place is so nice and welcoming. It's beautifully decorated, clean and just so relaxing. The staff are friendly.
Written May 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JamesJirayu
Bangkok, Thailand3 contributions
Couples
We were there in November and we didn't know where should we book massages in Krakow. We found on Trip advisor this place and that was a great choice. Everything was good from the beginning.
They have really nice massages and other treatments and the place is very spacious and well designed. My wife was happy about her hair treatment.
Nice place to visit in Cracow.
Written November 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aggie D
Hove, UK6 contributions
Solo
I booked an appointment for cryolipolysis a while ago. I told them I do have psoriasis, but I have my doctor permission to do it and I have had it done before so there is no worry. There was no objection from the person taking the booking.I turned up for my appointment and the young girl told me, I can't have it done because I have psoriasis… She said somebody should have told me that when I had told them. I said I have had it done before, have my GP permission and my psoriasis is totally under control. I showed her my skin and she turned her haed away, didn't even want to look saying it looked very bad. I told her she probably never had seen psoriasis before because this is very mild psoriasis. I felt like someone with leprocy in XIX century. I'm 40 and have been having psoriasis for most of my life, but I don't remember when last time somebody made me feel so awful because I have psoriasis. You need to educate yourself and be more sensitive about peoples' feelings. You might have shiny chandeliers, but you need to move into XXI century.
Written July 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dir Aggie - we are sorry you weren't able to use our service but you need to know psosaris is an absolut contradiction to this treatment. It's our priority to keep the treatments as maximum safe and effective for our patients as possible. The health of our customers and the best possible resultes are the most important for us. If you felt bad during the consultation - we are sorry for it - but we can gurantee the specialist just wanted to be polite and to keep your privace as it's only possible while you were changing. All our employees graduated from master's degree of cosmetology and have done additional certifications and we are sure they made good decision. Of course maybe the other place decides to do the treatment but it's their responsibility as we know how powerful our lasers and other beauty equipment can be so we rather stay safe. We hope you understand our point of view. We wish you all best. Best regards, J'adore Instytut
Written August 3, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Katarzyna G
9 contributions
Family
This place have an excellent service, good prices and wide selection of deals. All the beauty treatments that we had with my mom was at the highest level. After that skin was perfectly clear and body was pleasantly relaxed. I hope I will visit J'Adore Spa next time during my visit in Cracow.
Written May 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Torilsh
Steinkjer, Norway1 contribution
Couples
This is the best spa/beauty salon I have visited,ever! And I have been to many!
Everything was perfect from the moment we arrived. The girl in the reseption was very helpful and organized everything,offered us drinks and treats.
The spa therapists was experienced and did a great job! The massage was heavenly,and she tailored the treatment after our wishes.
All in all,a perfect spa visit!
Written June 21, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Britt Leithe B
San Juan de los Terreros, Spain4 contributions
Friends
Top service& high quality on the massages. Luxery place,very delicate.
Personal was sweet and helpful...we are coming back,for sure ! And the prices on the treatments are great.
Written April 28, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alyssa P
Beijing, China109 contributions
Friends
I'll start by saying the service was excellent here. I called a day before, and asked if I could have the first two slots in the morning because I had a tight schedule. They were very accommodating. I believe they went out of there way to move other appointments around, or call in someone extra. They then called me back to confirm the booking. They also had great service at the salon, and I had a wonderful massage! The place is Very clean, beautiful and inviting.
Written April 24, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about J'adore Instytut Spa

J'adore Instytut Spa is open:
  • Mon - Sat 8:00 AM - 8:00 PM