Dear Lissette and Ethelitas,
It is a shame that you've missed out on a lot of events which took place on that day.
To start with: tour supposed to start (departure ) at 11:00 but we always meet 15 min before departure, which you were informed about when you bought your tickets. So that will be 6 min late. Reason: You and your friend sat with your bags on 4 seats, which is a whole row of seats. That's why we had to wait for you to make space for other 2 of our clients which were coming with us on that tour.
Regarding duration of a tour: all our information of that tour contains rough time of duration about 7 hours because all depends on traffic on the roads, amount of people at the Museum site, which may cause slight delays.
Out of our 10 years experiance organising that tour it is the most accurate time. On top of that in the opinion which you wrote you've missed out important information for the reason why you left the tour.
It was a beautiful day but nobody on that bus knew what was about to happen next.
You two ladies furious about the fact that you had to sit as friends next to each other for 1,5h which you've been politely asked by our tour leader to make space for two other participants on that tour. You started calling our tour leader „estúpido”. Nowadays people are travelling around the world and it doesn't take a degree to understand what you were saying to our tour leader.
That situation was seen by everybody on that bus. You had no intention to stop at that, so by the time you got to Auschwitz the whole bus of 55 people had enough of you insulting our tour leader and behaving very badly on that tour. After 2 hours of sightseeing Auschwitz I Museum you left the group for unknown reasons without notifying our tour leader. Luckely you've been seen by the same tour leader getting on the bus of another tour company going back to Kraków. Otherwise we would have to spend a lot of time looking for you whilst 55 of our customers would have to wait.
You wrote that the tour took 8 hours. You left for Kraków leaving our group after 4 hours of being with us.
Best regards,
Krakville Team